Review from Dominic G (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

First time experience of requiring the need to use a care home for caring for my mother. Staff at Westfield Lodge offer the very best care and support, treating my mother with total respect and dignity. The staff also recognised that family is an important factor for my mother and offered daily support

and assistance. The accommodation is always clean and tidy and the staff and management team are a distinct credit to the care industry and for the employers.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Pat N (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

The care my mother received in her last days was wonderful. All the staff were so kind and compassionate, I cannot thank them enough. We were treated like their own family. Staff were so friendly, well trained and very well organised. Mum was never alone in her final days as a member of staff was always

there to hold her hand if I needed to leave her room for anything. To me, this was priceless.
Thank you all from the bottom of my heart.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Samantha O (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

My father was only in the home for a short period of time for palliative care and during that time he received excellent care. He was treated with dignity and respect all of the time. The staff were amazing from the management to the cleaners I cannot fault Westfield Lodge. Our family would like to

thank the staff for looking after us in this very sad time as well as my father.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from S E (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience

Mum came to Westfield Lodge at the end of May after we all, as a family, made the difficult decision for her to move into residential care. The staff have been absolutely marvellous and have helped Mum to settle into her new environment. Nothing is too much trouble and both Mum and our family have been

made so welcome. The cleanliness of the building and quality of the meals provided is second to none. Well planned and varied activities, trips and events are available and residents are encouraged to join in. Residents’ birthdays are celebrated (with cake!) which is a lovely touch. The most important thing for me though is that I know that Mum is safe and well cared for and that has meant so much. I would highly recommend Westfield Lodge.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again. Angela Smith, Manager.

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Review from Janet F (Daughter of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience

My mum was admitted to Westfield Lodge for palliative care on 22nd November 2019. We had not really researched nursing homes prior to this admission as mum's health had declined so rapidly, but I can only say how blessed we have been to have found Westfield Lodge. From our initial visit to the day Mum

died, the staff were exemplary. My mum was treated with the utmost respect and care and in fact, defied all expectation by lasting a lot longer than expected. Nothing was too much trouble for Mum or for my brother and me and our families, we were made to feel valued and special. The atmosphere in the home was always warm and welcoming, and every member of staff appeared to love their role and the part they were playing in caring for the residents. We will be forever grateful to the manager and her amazing staff for allowing us the opportunity to spend quality time with our mum, until the very end. Thank you!

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again. Angela Smith.

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Review from B D (Son of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience

From the moment our mother arrived at Westfield Lodge she has received genuine warmth, care, compassion and commitment by staff to meet her day to day needs. The food provided is excellent, the cleanliness throughout the building is faultless and daily activities are always there if you wish to participate.

As visitors, you are always made welcome and updated on changes in your relative's condition. Overall, I would gladly recommend the home to anyone asking my opinion.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Kate B (Sister of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience

My brother was very well looked after, and his individuality and dignity was respected at all times. Nothing was too much trouble for the staff. The leadership at the home is excellent with a pro-active and caring approach. The leadership were able to advise staff on how to deal with his complex needs.
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home was also very supportive of our family and enabled them to spend significant time with him, which was of the utmost importance to him.

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Review from Carmel P (Sister of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience

My brother stayed at Westfield Lodge for only a short time. He was made to feel safe, cared for and an individual that mattered. They responded sensitively to his complex needs. The staff were marvellous to both my brother and his family.

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Review from Mandy A (Daughter of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience

Having recently lost my beautiful mum, I would like to thank the care staff and nurses for their exceptional care and thoughtfulness towards both my mum and our family during this very emotional and heartbreaking time. It was a huge comfort knowing that my mum truly mattered to the staff and that they

made a conscious effort to really get to know my mum personally even though she was only with them, for a short period-of-time. Westfield Lodge Care Home is a credit to the care service.

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Review from Mary B (Friend of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience

My friend of many years was in Westfield last year. She was in bed, but I was very impressed with the care and cleanliness of the home.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Caroline L (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience

After a hospital stay we were advised that our mum required 24 hour care with nursing supervision. After visiting many local care homes this one stood out from the moment we stepped through the door. The atmosphere was upbeat and cheerful, all members of staff were friendly and approachable, nothing

was too much trouble. Within a short time of her moving in the staff were attuned to Mum's needs and were quick to respond when unfortunately her health began to decline. The support given to Mum and ourselves during her last days was professional, compassionate and sincere. During such a difficult and emotional time, our experience at Westfield restored our faith in human nature. Thank you.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Justin C (Friend of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience

Our very close friend went to Westfield Lodge as she was very poorly and needed palliative care. Sadly, she passed away after only one week but during her time there, we were very impressed with how well she was treated by all of the staff. Her room was small, but very clean and well decorated and provided

her with a calm, quiet place in which to spend her final days.
All of the staff were so thoughtful. They met all of our friend's needs and more and seemed genuinely concerned for her well-being. When she finally passed away, the staff seemed moved by our loss and all came to pay their respects and to offer their condolences. They helped and supported us through a very difficult time and were so thoughtful and considerate.
I am so glad that our friend spent her last few days at Westfield Lodge and would not hesitate to recommend it to anyone who needs to find a caring home from home for their relatives. Well done Westfield Lodge. A job very well done and one that we will forever be grateful for.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from A R (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience

Choosing a home for our mum was extremely tough. At Westfield Lodge Care Home we found them helpful and honest and only wanted to provide the best for our poorly mum.
In the few days our mum was in Westfield Lodge she was encouraged to participate and engage with staff and other patients. She had her

hair done and the staff soon got to know our mum's ways. We cannot thank the manager and the team for making our mum's last days happy and comfortable for our mum and for us they provided support, knowledge and empathy. We are forever grateful.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Teresa E (Daughter-in-law of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience

We chose Westfield Lodge care home because of the caring and concerned approach of the staff and their optimistic outlook towards Dad who needed constant nursing care during the last few weeks of his life.
The environment is cheerful, the rooms bright and welcoming and the new improvements to update

the home are good. Dad was encouraged to join with the other residents in the lounge and dining room for meals and we felt the staff did their utmost to make him comfortable.
It was a stressful time for family and during visits all of the staff were caring kind and considerate and nothing was too much trouble. We would like to pass on our heartfelt thanks to all of the staff.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Jackie (Daughter-in-law of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience

My father in law became a resident last year after hospital and being in another home temporary on assessment. We were all made to feel so welcome by all the staff and felt so happy and confident that my father in law was going to be looked after and this left, us as a family, so happy and the staff

from the cook's, carers, nurses and manager, couldn't be more helpful. They looked after all my father in law needs and the food was just so amazing, he put weight on and enjoyed every meal, nothing was too much trouble. The staff not only looked after him but went the extra mile, he only had to ask and they would help. We really do appreciate everything they did for my father in law especially near the end, the staff couldn't have done more and I would recommend this care home to anyone. I know we couldn't fault anything and that means so much when someone you love is being looked after so well.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Shirley H (Partner of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience

All the care in this home was excellent. All the staff from the bottom including all workers, medical staff and administration staff were readily available and helpful whatever time of day. The atmosphere was cheerful and visiting always flexible. Good activities, food, and food supervision being provided

according to residents needs. I shall always be grateful for the care given at the most difficult of times.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Mandy P (Granddaughter of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience

My nan had been in this care home for a few years and the staff have always been respectful and caring for my nan. My nan passed away in early November 2018 and in the last month or so before she passed she was in palliative care. My nan had Alzheimers, cancer and Parkinsons disease and therefore she

had special care requirements. The staff were very friendly and knowledgeable and I and my mum would often have chats about my nan and how best to help her. We feel like we got to know the staff I really feel like they did everything they could for my nan while she was in their care because she was never going to get any better and she was a very poorly lady. The carer was fantastic, she always kept us informed of my nan's health and asked us what we wanted for her. They are a great team and they care which is very important when you are leaving your loved one in their hands.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Fay Q (Friend of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

Our experience has been positive. Staff are caring and thoughtful. New management team are exemplary, dealing with residents and their visitors to a high standard. Outings are arranged for those that can participate and activities for all on a daily basis taking into consideration their individual needs.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Sandra J (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience

Westfield Lodge staff are excellent, they have been supportive and understanding throughout the years of care they provided for my mother. During the last stages of the care process, they were compassionate, caring and attentive at all times. They provided a high level of care for the complex needs

of my mother and genuinely cared about her health and wellbeing. The rooms and general living areas were always clean, warm and well maintained. The food was prompt, varied and nutritious at meal times, and there was always a carer available to hand feed my mum.
They were always patient with her, taking time to make sure she ate properly. It is difficult watching a loved one go through a long illness, but the staff and care home made it easier as I knew that she was well cared for. I am grateful to staff for taking care of my mum so well and have enjoyed getting to know the friendly carers and nurses at this facility and would like to say a huge thank you for everything they have done.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Thomas M (Husband of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

My wife is being well looked after. The carers are really helpful.

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Westfield Lodge Care Home

Care Provided by Westfield Lodge Care Home

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Funding & Fees Guide for Westfield Lodge Care Home

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