Review from Trish S (Daughter-in-law of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience

My mother-in-law spent two happy years at Westfield Lodge where she was looked after so well. All the staff; carers, nurses, catering, maintenance, housekeeping and admin all played a part in making her time there the best it could be.
During the last few weeks of her life, the care and compassion

shown to her by all the nurses and carers was exemplary. We were also helped by the staff, whether it was just asking if we wanted a cup of tea or talking to us about what was happening and our feelings.
When your relative goes into Westfield Lodge they become part of the "Westfield Lodge family".

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris T (Son of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience

We were offered Westfield Lodge when our mum was placed on palliative nursing care due to her dementia.
Upon first viewing, we felt a warm and caring environment and were shown around all facilities with an honest appraisal from the manager. She asked us to look past the ‘tired’ decor as the residents'

care was her priority and the home was due for a complete refurbishment. (This is underway and looks great).
We chose that mum should go there thinking that time would be very short and she would probably never be able to leave her bed again. But as soon as mum had settled she was enabled to go to sit in the lounge areas by expert use of hoists and chairs. We have no doubt that it enhanced her last few months of life.
All the staff have treated mum and our family with total respect and friendliness and our family cannot recommend here highly enough. Mum has passed away but it is a huge comfort to know that during her last months she was in such a caring place, with wonderful staff.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H L (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience

Our mum came in on palliative care and stayed at Westfield for a duration of nine weeks.
Her illness meant that she declined rapidly.
The care she received always supported and respected her needs.
We were very confident and trusted the staff.
Management kept us informed and included and the communication

was excellent.
We were always included in decision making and in the final days we were provided with food, refreshments and emotional support. Thank you so very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael T (Nephew of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience

All staff were very kind and helpful to visitors and service users.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon S (Son of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience

My mother arrived at Westfield Lodge Care Home on an assessment. She was cared for extremely well. In my mother's case, she went in there on a very low state of body and mind.
Within a few weeks, although her dementia remained severe, she began to enjoy life again. The staff were very good and very

caring, always giving my mother the time of day and catering to her needs. Westfield on every visit seemed a calm and happy place to be.

Reply from Lesley Hubbard, Administrator at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen G (Wife of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience

My husband went to Westfield Lodge Care Home on the 11th September 2017. I find the home nice and the staff very attentive, I have no regrets with my husband going into Westfield Lodge Care Home.

I am also pleased with how they keep me updated with everything.

Reply from Lesley Hubbard, Administrator at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison B (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience

I recently chose Westfield Lodge Care Home for a home for my mum after viewing several homes.

The deputy manager who showed me around immediately made me feel comfortable and confident that my mum would be well cared for. Although she was only a resident for 6 days before she passed away her care

was faultless by all the staff. Everyone we encountered was so caring and friendly. The senior nurse on duty, the evening of her passing was particularly supportive. Although very sad at the loss of my mum I feel very supported that she was a resident.

Reply from Lesley Hubbard, Administrator at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael T (Husband of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience

My wife was admitted to Westfield Lodge for assessment on the 4/1/18 for nursing care. She passed away on 18/1/18. While she was only in Westfield Lodge for a short while, I had nothing but admiration for the staff and management.

Reply from Lesley Hubbard, Administrator at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W H (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience

Mum is and always has been very happy here since 2015, and has received friendly, cheerful and attentive care from all the staff. Rooms are clean and tidy and personalised to feel like individual homes. Food is home cooked and looks and smells wonderful. As Mums needs have begun to escalate she has

received excellent nursing care. All the staff are compassionate and interactive with Mum, and I feel that they know her well.
I have no reservations in recommending this care home to others.

Reply from Lesley Luckett, Administrator at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alwyn W (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience

Westfield Lodge, no words can express the care and nursing. The nurses, care staff, management, down to cleaners and kitchen staff. The cleanliness, comfort and personal care they showed to my mother-in-law was next to none. I, as a daughter in law, cannot thank them enough for the care they gave her

and love on her passing.

Reply from Lesley Luckett, Administrator at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gregory N (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

The service and general level of caring and attention that my mother received here was exceptional. We could turn up at any time and would always be made to feel welcome. My mother was seriously incapacitated during her time here but never failed to get the standard of care that she required. I don't

like singling anyone out in particular but feel like I have to mention the deputy care manager. If ever there were any little issues that needed resolving she would do so immediately and professionally. Also, the regular nurses plus the others were really caring and professional. Thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan & Jackie H (Son of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience

We visited without an appointment. We were greeted very warmly and shown around by the Deputy Manager and were very impressed by the cleanliness and fresh smell of this lovely home. Mum was transferred from hospital a few days later and to our relief settled very quickly. Although she was only there

a few short weeks before she sadly passed away we will be forever grateful to every member of staff that she was very comfortable, happy, safe and treated with great affection at all times. The Chefs and their staff wherever possible catered for individual needs and provided tasty and nutritional meals every day. Mum was encouraged to join in with daily activities organised by a lovely caring member of staff. We will be forever grateful to Westfield Lodge Care Home for making mum's time with them very special and for the kindness and support shown to us her family from beginning to end. Westfield Lodge have a great Team of first class staff who are genuinely committed and very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T R (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience

My mum was moved to Westfield Lodge Care Home in January since being there, I have noticed a big difference in her, she is happier, she is eating more, she is better cared for at this home. The staff are all friendly and helpful and I can see they are taking good care of my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Westfield Lodge Care Home

Care Provided by Westfield Lodge Care Home

Good to Know

Funding & Fees Guide for Westfield Lodge Care Home

Facilities