Clement Court Care Home

Clement Road, Chell, Stoke-on-Trent ST6 6JN
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9.6 58 Reviews
  • Clement Court Care Home, Stoke-on-Trent
Clement Court Care Home is purpose built which means it’s easy for the team to meet the needs of residents.

All bedrooms are a good size and there are plenty of communal areas for residents to enjoy time together or to find a space for some quiet time.

The home has 80 single rooms and three shared rooms, of which 59 have en-suite WC facilities. All rooms are a good size and the team encourage anyone moving to Clement Court Care Home to personalise their rooms with a little bit of home. This might be with photos, paintings, pictures or ornaments.

The care team are well trained and qualified to deliver the very best of care. With care plans tailored to each person, the individual needs of residents are highlighted and the support and care provided ensures that independence, choice and dignity are promoted at all times.

Daily life at Clement Court Care Home is enhanced by a ‘hidden gem’ of an enclosed garden, flowers, shrubs and raised beds. Many of the rooms overlook the garden and through the double doors from reception, the area is easily be accessed by residents and visitors and offers a really pleasant place for everyone to enjoy.

Meals are an important part of every day. At Clement Court Care Home, all meals are homely and nutritious and meet the individual needs of each resident. The Chef is extremely proud of the important part they play in each resident’s wellbeing. The Chef prides themselves on ensuring residents who have modified diets are served meals that look inviting.

Activities are an important part of life for everyone at Clement Court Care Home. For some it may be a gentle hand massage and for others it may be taking part in the Virtual Olympics. The talented Activities Co-ordinator ensures that the varied Activities Calendar meets the needs of all residents.

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Care Provided by Clement Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Annette Ramsden (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Clement Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £949
    • RESPITE Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Nursing Dementia Care from £1,225

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Clement Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Clement Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Clement Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the home. There is no charge to use the cark park.


Clement Court Care Home Reviews (58)

Total of 58, showing 1-20
9.6

Clement Court Care Home has a Review Score of 9.6 (9.558) out of 10, based on 23 reviews in the last 2 years. Over all time Clement Court Care Home has 58 reviews.

Overall Experience

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Date Published

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Review from S S (Niece of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff are very pleasant. Food looks really good. My niece seems very settled there. Its a lovely home.

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Review from S G (Son of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is clean, tidy and well maintained. The staff I interact with are friendly and helpful. Some aspects of the survey have not been completed due to the lack of involvement by my relative (his choice) and his lack of appetite. I know I can raise any issues with management and am confident they
would be addressed.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Clement Court Care Home

Thank you for your kind words regarding Clement Court Care Home. We're really pleased that you find the home clean, tidy and well maintained, our team at the home work hard to ensure this. It's lovely to know that you feel that the staff are friendly and helpful and our management would be more than happy to help you should you ever have any issues.


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Review from L B (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for up to 2 years and has been extremely satisfied with the care. Had a problem about three weeks ago when there was a sickness bug about in the home and I called to see how Mum was and she was in a real mess over herself and the bedding, I spoke to the manager who sorted it
ASAP so again very pleased with how it was resolved and I feel Mum is in good hands once again. There are some very excellent carers and just a few who would benefit from extra training. Overall, excellent caring, and happy with the care of our Mum.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for your very honest review. It's great to hear that your overall experience and that of your mum have been positive. Also good to read that when you raised a concern, it was immediately addressed. I'm glad you are happy with the care for your mum.
With best wishes, Honor Keatley, Managing Director


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Review from Andrew T (Son of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall satisfactory staff are helpful most visits are satisfactory.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thanks so much for taking the time to leave a review. With best wishes, Managing Director


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Review from D H (Brother of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very good. The atmosphere is friendly and welcoming. The level of care is superb and nothing is too much trouble. As a family we are very satisfied - and appreciative.

Reply from Clare Mould, Executive Administrator to the Board of Directors. at Clement Court Care Home

Thank you for your lovely review of Clement Court Care Home! Our team work hard to create a friendly and welcoming atmosphere for all our residents and their relatives. We are pleased to hear that you are very satisfied and appreciative of the team at the home.


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Review from Ian G (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming and professionally run home, all the staff are very pleasant and nothing seems to be too much trouble. Improvements are constantly ongoing. Standards of individual care are very good. Has a good service of community on site.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you for leaving such a great review and for giving us a 5* review. It's good to read how you have found the service and your review helps others new to care seeking to understand more about Clement Court.


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Review from Karen S (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Clement Court Care home for a while now, I'm totally at ease with how she is looked after here, she is comfortable and well looked after, and she has a lovely room that has lots of her photos and ornaments we have been able to make it like 'home' for her, the food is really good home
cooked food and a varied range of foods each day. The staff and manager are very helpful and friendly, nothing is too much trouble for them. I leave my Mum after each visit happy and knowing I don't have to worry about her being looked after properly. Thank you to all the staff involved, you all do a brilliant job.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for your heartfelt review and the 5* rating! It's fantastic to read how the team has had such a positive impact and that the home has created a lovely environment - a home from home for your mum. Thank you so much for sharing. Best wishes.


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Review from Susan F (Cousin of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everywhere is always clean and tidy. All the staff are very pleasant and helpful. My cousin appears to be happy and contented and now feels safe. The staff provide for all his needs and treat him with the respect and dignity he deserves.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to not only leave a five rating but to share your thoughts. It's good to read that your cousin feels safe - that's a great statement to make. With best wishes, Managing Director.


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Review from Barry F (Cousin of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During our weekly visits everywhere is always very clean and tidy. All the staff are very pleasant always helpful. My cousin has mobility and cognitive issues but is always included in the activities. The staff provide him with excellent care and support. He always responds with a big smile whenever
members of staff speak to him or enter his room, which I don't think he would do if he did not feel contented and safe and treated with respect.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a lovely review - thanks you so much for sharing your thoughts and for the five star rating! It's great to read what a positive impact the excellent care and support have had on your cousin. With best wishes, Managing Director.


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Review from A F (Granddaughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nans's only been in for one week so have limited knowledge and information, but so far she seems to be settling in well. Staff were great getting her involved in activities.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thanks so much for submitting a review. It's great to read that your Nan is getting involved in the activities. There is always alot of fun happening at Clement Court!


With best wishes,
Honor Keatley
Managing Director


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Review from Pat B (Wife of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcomed, smashing atmosphere, helpful, accommodating, nothing's any trouble.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Fantastic reviews and ratings! Thank you so much.
By taking the time to submit this, you have helped to guide other care seekers about what a great care home looks like.
With best wishes.


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Review from Rita S (Wife of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management very approachable. Staff very friendly and helpful.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to write a review. It's great to see all the five-star ratings!
I'm glad you find the team friendly and helpful - this is so important in giving you reassurance.
With best wishes.


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Review from L M (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the home, more relaxed and friendly than the home I used to work at. Clement Court is so up to date with procedures. I know that my mum is safe and happy.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thanks so much for letting us know your thoughts, plus the five-star rating!
It's great to read that you feel the home is friendly and safe - both so important.
With best wishes.


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Review from R H (Sister-in-law of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother-in-law's residence at Clement Court, the attention to his care and welfare has been excellent. He has been supported whilst settling, and his concerns have been addressed with patience and understanding. He was moved to a different room once his needs were addressed, although the promised
redecoration of this has yet to materialise.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for sharing your brother-in-law's experience. It's good to read how pleased you are.
I'll follow up with the Home Manager about the redecoration.
Many thanks for taking the time to submit your review.
With best wishes.


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Review from Jan B (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just been to visit Mum, she always looks clean and well cared for. The care staff are second to none. They are caring, attentive and always do their best. We know mum is in a lovely home so thank you to each and every one!

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a fantastic review, thank you so much for taking the time to submit it.
It's great to hear that your mum is being so well cared for.
With best wishes.


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Review from S L (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone's great. Everyone's friendly and approachable. Home-cooked food is excellent.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a great review, and thanks so much for all the five-star ratings!
With best wishes.


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Review from N H (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care for our mum. Very clean and friendly staff. We are very happy with everything that the staff and home provide for Mum.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for the 5* review rating you've given us.
It's great for care seekers beginning their journey to find a care home to know there are 5* homes out there.
With best wishes.


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Review from Donna N (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything, fantastic care always. Staff are super friendly and always happy for a chat.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a wonderful review and rating - thank you so much!
With best wishes.


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Review from Jonathan S (Uncle of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my niece moved into Clement Court she has improved no end. She gets on well with all the staff and is a lot more settled than she used to be. She takes her medication properly and is eating a lot better (put a stone on). When my wife and I get there everyone we meet is cheerful and we are made
very welcome. If we make a request to the staff, nothing is too much trouble. It's also nice to see the home being decorated. Pleased all round.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a fantastic review, thank you so much for taking the time to submit it.
It's really helpful to people looking for care for a loved one, to hear what someone else's experience has been, so thank you.
With best wishes.


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Review from J J (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has dementia and has no capacity. He is clean, eats well and is looked after by staff who have the knowledge to look after his needs.
The staff are approachable and happy. My only concern on occasion is my dad's stubbornness made worse by his dementia, he refuses to get up in the morning. I
wish they could ask again and again to encourage him to get up.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for leaving your review.
I am sure the team would keep revisiting your dad to support him during the mornings but I will follow up with the Home Manager.
It's good to read that you believe your dad is well looked after.
With best wishes,
Honor Keatley
Managing Director


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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Clement Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Clement Court Care Home is calculated as follows: ( (168 Excellents x 5) + (79 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 265 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clement Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Annette

Annette Ramsden

Job Title: Deputy Manager

Hello, my name's Annette. I am the Home Manager at Clement Court Care Home.


I have been working in care for 12 years, with experience in community care before joining a residential care setting. I worked as a Care Assistant before progressing to become a Care Home Assistant Practitioner (CHAP) and more recently joined the management team as Deputy Manager.


I am passionate about ensuring that our residents live happy and fulfilled lives, ensuring that their dignity is maintained at all times.


Maxine

Maxine Bagnall

Job Title: Activities Coordinator

Hi, my name is Maxine. I am the Activities Coordinator at Clement Court Care Home.


I have been employed in various roles at Clement Court Care Home and have been the Activities Coordinator since 2020.


I am passionate about seeing our residents express their individuality and I have been instrumental in the creation of Clement Court Care Home's salon and bar.


I am also a qualified nail technician and love helping our residents to look and feel their best in the salon!


Frequently Asked Questions about Clement Court Care Home

What types of Care is Clement Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clement Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Clement Court Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Clement Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clement Court Care Home to the centre of Stoke-on-Trent?

3.3 mile(s) as the crow flies, distance by road may be significantly further.