Clement Court Care Home

Clement Road, Chell, Stoke-on-Trent ST6 6JN
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9.6 58 Reviews
  • Clement Court Care Home, Stoke-on-Trent
Clement Court Care Home is purpose built which means it’s easy for the team to meet the needs of residents.

All bedrooms are a good size and there are plenty of communal areas for residents to enjoy time together or to find a space for some quiet time.

The home has 80 single rooms and three shared rooms, of which 59 have en-suite WC facilities. All rooms are a good size and the team encourage anyone moving to Clement Court Care Home to personalise their rooms with a little bit of home. This might be with photos, paintings, pictures or ornaments.

The care team are well trained and qualified to deliver the very best of care. With care plans tailored to each person, the individual needs of residents are highlighted and the support and care provided ensures that independence, choice and dignity are promoted at all times.

Daily life at Clement Court Care Home is enhanced by a ‘hidden gem’ of an enclosed garden, flowers, shrubs and raised beds. Many of the rooms overlook the garden and through the double doors from reception, the area is easily be accessed by residents and visitors and offers a really pleasant place for everyone to enjoy.

Meals are an important part of every day. At Clement Court Care Home, all meals are homely and nutritious and meet the individual needs of each resident. The Chef is extremely proud of the important part they play in each resident’s wellbeing. The Chef prides themselves on ensuring residents who have modified diets are served meals that look inviting.

Activities are an important part of life for everyone at Clement Court Care Home. For some it may be a gentle hand massage and for others it may be taking part in the Virtual Olympics. The talented Activities Co-ordinator ensures that the varied Activities Calendar meets the needs of all residents.

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Care Provided by Clement Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Annette Ramsden (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Clement Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £949
    • RESPITE Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Nursing Dementia Care from £1,225

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Clement Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Clement Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Clement Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the home. There is no charge to use the cark park.


Clement Court Care Home Reviews (58)

Total of 58, showing 21-40
9.6

Clement Court Care Home has a Review Score of 9.6 (9.558) out of 10, based on 23 reviews in the last 2 years. Over all time Clement Court Care Home has 58 reviews.

Overall Experience

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  • 15
  • 4
  • 0
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Date Published

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Review from Linda H (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Clement Court Nursing Home well run, with very caring and happy staff. Mum enjoys the activities and different events that take place.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for leaving a review. Clement Court certainly knows how do put on great events and activities. Good to read that you think the team are happy and caring as well.
With best wishes, Managing Director.


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Review from Kathleen H (Friend of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had not been able to visit my friend since he moved into Clement Court. The previous time I had seen him, he had been anxious, unwell and had lost a lot of weight. I rang prior to visiting and spoke to a staff member. She was so helpful and on my arrival greeted me to talk through the visiting procedure.
I am not able to answer all of the questions below as I sat in the conservatory with my friend, so did not see all of the facilities. I must add it was a pleasure to see my friend looking so well, gaining weight, settled with no signs of anxiety and receiving good care.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a lovely review and I'm so glad you found your friend well.
Thank you for taking the time to share this. With best wishes, Managing Director.


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Review from Jeannette B (Sister of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From what my husband and I have seen in the last 2 months, we believe the care for my sister is very good. We have relatives in various homes but we think this home ticks all the boxes. The staff are very caring and helpful.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a wonderful 5* review and comments. Thank you so much for taking the time to share your thoughts.
With best wishes.


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Review from J M (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always welcome and work hard. They are doing lots of work to make more activities for residents. Would be good to see more warm colours in furniture ie. curtains could do with replacement in residence rooms and bedding to make the rooms more warm and pleasant.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for your feedback. Have you shared your thoughts with the home manager or any of the team regarding decor? I know there's lots of work to make areas of the home more interesting for residents. I particularly like the garden room and the baby's nursery.
It's great to read that there are more activities for our residents and that the team are hardworking and welcoming.
With best wishes.


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Review from Jimbo L (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top quality place, well maintained. Friendly and helpful staff. I can't fault the place. They also looked after my nan years ago.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Hi! Thank you so much for your kind words about Clement Court Care Home. We're so glad you find it a quality, well maintained home run by friendly and helpful staff. We're honoured to care for and look after your loved one. Kind regards, Honor.


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Review from J S (Son of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Clement Court are attentive and seem to do their best to attend to the need of the residents to the best of their ability. We visit most days and find it clean and tidy. Staff are friendly.
We would like to see a bit more interaction and communication between carers and residents. When
we visit and they are in the day room, they sit there with the TV on and most residents are not interested. We think it could be more productive for the residents to listen to music from their era.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you for your feedback, I will definitely raise this with the team and hope you notice a difference imminently.
With best wishes,
Honor Keatley.


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Review from Valerie S (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Congratulations on a caring, well-run nursing home.
All the staff work together to make Clement Court Care Home a home to be proud of. The care of the residents is obviously top priority and it's reassuring to know we can leave our loved ones in such a wonderful place.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you for taking the time to write such a great review. It really is a team effort and it's lovely to read that you are reassured that your relative is in a wonderful place.


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Review from S T (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Clothes don’t go back to the right person even when they have names in. The manager is nice and friendly. The deputy manager is nice and friendly. Could do with more staff downstairs and upstairs staff seem run off their feet. Thank you for looking after my mum.

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Review from L G (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Some lovely, caring staff in the home, however, communication with families let this home down massively, especially through Covid. As a daughter of a resident in Clement Court Care Home, I always find it's myself ringing to find out about the Covid updates and changes to visiting arrangements. When
other care homes were opening Clement Court remained closed to members of the family, it also seems rules for visiting are a ‘one size fits all’ instead of on an individual circumstances basis!
Hopefully now Covid restrictions ease, things may improve.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you for letting us know how you're feeling and I'm sorry things were such a struggle during Covid. Each care home experienced Covid in different ways and as a big care home Clement Court did remain closed longer than others due to outbreaks. Our main priority, however, was to keep both residents and team members safe. We are glad to be over the worst and welcoming visitors once more.


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Review from Martin A (Son of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my mum and keep me up to date on all aspects of her health and well-being. All the colleagues are well trained and show care at all times and fun activities and pamper times, i.e. hair and nails are great times my mum enjoys.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to submit this lovely review. Your words are very much appreciated.


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Review from Julie S (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot in any way fault the care that they have given to my dad, was beyond belief, treated him with the utmost respect and dignity. All the staff treated us so well, fed us, kept giving us drinks and refreshments. Up to his last hours he was looked after, there is no words to say to
be honest of how they were as a team looking after us and most importantly my dad. There is a member of staff in housekeeping who went above and beyond to help with my dad, she deserves real recognition.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to write a review at what must be a difficult time. It is wonderful for the team to be able to read this and see what an absolute difference they make, particularly when it matters most. I will try to find out who the housekeeper is and will ensure she has recognition for her part.


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Review from M H (Son of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home seems well managed but due to Covid accessibility has been hard. Staff are good at accommodating visits out of regular hours. The home is clean with good facilities for residents. My father seems to have settled in well and I am happy that the home is meeting his needs.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Many thanks for taking the time to submit a review. I'm glad to read that your father has settled in well.


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Review from A W (Sister-in-law of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming by all staff and helpful when I arrived. The gardens are lovely. I felt relaxed when visiting.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to submit this lovely review.


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Review from Denise L (Daughter of Resident) published on 30 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having weekly visits and I have felt very welcome and during Covid, when I could not visit, I would telephone the home and everyone was very helpful. My mum says she is happy and the staff are lovely. Nothing is too much trouble with the management and the staff.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a lovely review. Thank you so much for taking the time to share your thoughts.


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Review from Simon R (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum gets, the staff are great.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to submit your review.


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Review from J W (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home and staff. Excellent communication.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for this wonderful review. Communication is such a key ingredient.


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Review from Helen S (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very polite and professional. I am always kept up to date on Mum. I do call often to check on Mum and if the nurse is busy they always call me back, nothing is ever too much trouble. Mum seems very happy and settled so thank you all. Have marked some below as only good as due to Covid I
have not witnessed or seen parts of the home/food.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for submitting your review. It's great to read that your mum is happy and settled.


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Review from Jayne B (Sister of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really appreciate all they do for my sister.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Many thanks for submitting your review and your ratings.


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Review from Kathleen C (Wife of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clement Court Care Home is a lovely friendly care home, run efficiently and caringly, nothing is too much trouble and the staff will always go the extra mile to accommodate residents and families. I would highly recommend!

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a lovely review, thank you. It means a lot to the team to know what a difference they make.


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Review from Jeanette S (Daughter-in-law of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law has been a resident at the care home for over 12 months now, he has settled in well. The staff are all amazing and really take time with all the residents; they have activities for all to do, watch movies, have sing songs the list goes on. I can highly recommend this nursing home it
fabulous, so pleased we found this for Dad and a massive thank you to all the staff for what they do.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Many thanks for this lovely review - I'm glad your Father-in-law is doing so well.


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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Clement Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Clement Court Care Home is calculated as follows: ( (168 Excellents x 5) + (79 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 265 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clement Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Annette

Annette Ramsden

Job Title: Deputy Manager

Hello, my name's Annette. I am the Home Manager at Clement Court Care Home.


I have been working in care for 12 years, with experience in community care before joining a residential care setting. I worked as a Care Assistant before progressing to become a Care Home Assistant Practitioner (CHAP) and more recently joined the management team as Deputy Manager.


I am passionate about ensuring that our residents live happy and fulfilled lives, ensuring that their dignity is maintained at all times.


Maxine

Maxine Bagnall

Job Title: Activities Coordinator

Hi, my name is Maxine. I am the Activities Coordinator at Clement Court Care Home.


I have been employed in various roles at Clement Court Care Home and have been the Activities Coordinator since 2020.


I am passionate about seeing our residents express their individuality and I have been instrumental in the creation of Clement Court Care Home's salon and bar.


I am also a qualified nail technician and love helping our residents to look and feel their best in the salon!