Clement Court Care Home

Clement Road, Chell, Stoke-on-Trent ST6 6JN
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9.6 58 Reviews
  • Clement Court Care Home, Stoke-on-Trent
Clement Court Care Home is purpose built which means it’s easy for the team to meet the needs of residents.

All bedrooms are a good size and there are plenty of communal areas for residents to enjoy time together or to find a space for some quiet time.

The home has 80 single rooms and three shared rooms, of which 59 have en-suite WC facilities. All rooms are a good size and the team encourage anyone moving to Clement Court Care Home to personalise their rooms with a little bit of home. This might be with photos, paintings, pictures or ornaments.

The care team are well trained and qualified to deliver the very best of care. With care plans tailored to each person, the individual needs of residents are highlighted and the support and care provided ensures that independence, choice and dignity are promoted at all times.

Daily life at Clement Court Care Home is enhanced by a ‘hidden gem’ of an enclosed garden, flowers, shrubs and raised beds. Many of the rooms overlook the garden and through the double doors from reception, the area is easily be accessed by residents and visitors and offers a really pleasant place for everyone to enjoy.

Meals are an important part of every day. At Clement Court Care Home, all meals are homely and nutritious and meet the individual needs of each resident. The Chef is extremely proud of the important part they play in each resident’s wellbeing. The Chef prides themselves on ensuring residents who have modified diets are served meals that look inviting.

Activities are an important part of life for everyone at Clement Court Care Home. For some it may be a gentle hand massage and for others it may be taking part in the Virtual Olympics. The talented Activities Co-ordinator ensures that the varied Activities Calendar meets the needs of all residents.

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Care Provided by Clement Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Annette Ramsden (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Clement Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £949
    • RESPITE Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Nursing Dementia Care from £1,225

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Clement Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Clement Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Clement Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the home. There is no charge to use the cark park.


Clement Court Care Home Reviews (58)

Total of 58, showing 41-58
9.6

Clement Court Care Home has a Review Score of 9.6 (9.558) out of 10, based on 23 reviews in the last 2 years. Over all time Clement Court Care Home has 58 reviews.

Overall Experience

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  • 15
  • 4
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Date Published

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Review from Catherine C (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was taken into care in June 2019, since then the care he has received has been excellent with a team of carers and nurses supporting his needs in a very friendly, professional and caring way.
The family often visit dad and always receive a warm welcome from the staff. Dad always comments on
the good food he receives during the week.
More recently due to the current Covid 19 restrictions, the staff at the home have organised video calls through allowing dad's family to keep in contact, something we are all very appreciative of during these difficult times knowing how challenging it must be for the carers and nurses.
Thank you all for your dedication, love and the special care you are giving my dad, he really appreciates it and we appreciate it too, thank you.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Many thanks for taking the time to write this lovely review. It's lovely to read about the love and care your Dad has received and how the home has continued to ensure that family are involved in these challenging times.


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Review from L J (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Hilltop Manor Care Home to family and friends. I am so pleased I chose this care home. Carers and staff are all so very friendly and cleanliness is perfect. The food looks lovely also, the security is excellent. Plenty of room for parking. It also has seating areas for residents to
sit outside.

Reply from Jasmine Bracken, Marketing Administrator at Clement Court Care Home

Thank you for your comments about your recent experience at Hilltop Manor Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Michael W (Son of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father was admitted to Hilltop Manor Care Home I cannot fault the attention that all the staff have given to him. I find them very pleasant and courteous and only willing to answer any questions. In my view, I fully recommend this nursing care home.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you for letting us know how we are doing at Hilltop Manor Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from H W (Brother of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother was very ill but now still poorly but much more comfortable.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.


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Review from F K (Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and content. No complaints.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you for letting us know how we are doing at Hilltop Manor Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Evelyn H (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When our Dad (aged 87) needed to go into care we were all understandably concerned. However, we needn't have been worried. He has settled into Hilltop Manor very well and is comfortable there. The facilities, food etc are really good. The staff are friendly, caring and always supportive and understanding.
Dad is comfortable and well cared for. All family members would definitely recommend this care home to anyone.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, Evelyn, for your comments about your recent experience at Hilltop Manor Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Susan R (Cousin of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very clean and has a very pleasant atmosphere. Staff are caring and treat the residents with respect and politeness. If there is a problem, they ring to advise and always keep me updated.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, Susan, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from John B (Nephew of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with all the care given to our Aunty. Everywhere is clean and bright and the staff are always cheerful and helpful. There always seems to be different activities going on and aunty always says how lovely the food is here. On the whole, we are very happy that she is staying at this
particular home.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, John, for letting us know how we are doing at Hilltop Manor Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Lyn B (Sister of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and welcoming.
Staff are very friendly and caring to the residents.
Activities very good.
Menu is varied and if the resident does not want what is on the menu, there is another choice for the resident.
Bedrooms could be larger.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, Lyn, for letting us know how we are doing at Hilltop Manor Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from John B (Son of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care for my mother is excellent and the staff try their best to make sure she is well looked after. They are friendly and helpful to me and also very polite. The food is of a good standard at meal times and the rooms are tidy and clean.
Everyone at Hilltop Manor does a really good job.
I would recommend this place to everyone. They also treat the residents with dignity.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, John, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hilltop Manor Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Steve F (Friend of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend for about 18 months and roughly 4 times a week. In that time I have only witnessed extremely good and kind care both for my friend and the other residents. I have overheard many little conversations with other residents where the staff have cajoled residents and used humour
and kindness to persuade them to do what was needed. I have had experience of two other care homes one very expensive, one not and would recommend Hilltop Manor over both of them.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, Steve, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from David B (Son of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently changed management and halved in size due to residents moved downstairs. A lot has been done to turn the home around and everything seems to have changed for the better. My concerns and my mother's concerns are listened to and acted upon. The care staff are courteous and professional. Pleased
to recommend the home.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, David, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.


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Review from M W (Sister of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really good overall, the one area I have a problem with is laundry. I mark all the clothes but they still go missing. Laundry staff are helpful and try to find things. Still, in the area of clothes, there is a notice on my sister's wardrobe saying to put her clothes on from the right-hand side and this
is done but someone from the laundry puts the clean washing in amongst her clothes, that have been out for the week.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, for your comments about Hilltop Manor Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from Stuart C (Brother-in-law of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see by my tick off display, that I am very satisfied that my brother in law has received a good standard of care in the last 12 months that he has been a resident. If I was not satisfied I would surely let the persons in charge of my findings know. If there was anything at this time it would
be nitpicking. I visit frequently.

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Review from Dorothy P (Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very comfortable while I am at Hilltop Manor. I do not have any complaint. The staff treat me with dignity and respect.

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Review from Lesley L (Daughter of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at all levels make residents and visitors feel welcome. Nothing is too much trouble for the staff regardless of how busy they are. Kindness, compassion and resident dignity is evident and all staff should be commended for making this care home a place where residents feel valued and wanted. To
all the staff at Hilltop Manor thank you from the residents and visitors you are all stars, be proud for what you do in your role as caring angels.

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Review from Sue W (Sister of Resident) published on 13 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Hilltop for five weeks now with terminal cancer. The matron, deputy and staff have been tremendous to both my brother and the family, a real support to all. I would recommend Hilltop.

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Review from Kirsty D (Niece of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, friendly staff and management. Warm and homely environment, very helpful. My Aunt has been in residence since September 2015. My Aunt is a resident of high dependency, she is bed bound and peg fed due to a stroke. All the staff are great with her they cheer her up by telling her jokes and
having a laugh with her. If laughter is the best medicine then she is being well catered for, but seriously there has been much improvement in her since being at Hilltop.

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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Clement Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Clement Court Care Home is calculated as follows: ( (168 Excellents x 5) + (79 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 265 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clement Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Annette

Annette Ramsden

Job Title: Deputy Manager

Hello, my name's Annette. I am the Home Manager at Clement Court Care Home.


I have been working in care for 12 years, with experience in community care before joining a residential care setting. I worked as a Care Assistant before progressing to become a Care Home Assistant Practitioner (CHAP) and more recently joined the management team as Deputy Manager.


I am passionate about ensuring that our residents live happy and fulfilled lives, ensuring that their dignity is maintained at all times.


Maxine

Maxine Bagnall

Job Title: Activities Coordinator

Hi, my name is Maxine. I am the Activities Coordinator at Clement Court Care Home.


I have been employed in various roles at Clement Court Care Home and have been the Activities Coordinator since 2020.


I am passionate about seeing our residents express their individuality and I have been instrumental in the creation of Clement Court Care Home's salon and bar.


I am also a qualified nail technician and love helping our residents to look and feel their best in the salon!