Review from Shane B (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

My dad came to Trentham House Care Home after a month or so in hospital. The staff went above and beyond, looking after our dad and even our mum who went to the home every single day. The staff on the Oak Unit were absolutely amazing and treated our dad with respect and dignity while he was there. Nothing

was too much trouble. I can not praise the staff enough. All I can say is keep up the amazing work you do.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Karen C (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience

The staff are lovely and caring. They treat the residents with love and respect and as part of their family. I am always kept up to date with my mum's health and well-being. It’s reassuring to know that Mum is well taken care of in a place that meets her needs.
Whenever I visit, I’m always made welcome

and I see the banter that Mum shares with the staff.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from A H (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience

My mum came to Trentham House Care Home after a hospital stay. We went to the unit and the staff who greeted us were so welcoming and friendly and we felt so at ease with the compassion and friendliness that was shown. All of the staff do an excellent job and go above and beyond and nothing is too much

trouble. It gives me such great ease to know that my mum is so well looked after and she is so happy. The rooms and grounds are excellent and well looked after too. I really couldn't ask for anything better for my mum. Thank you all.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Joy T (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience

He was only there for a few months but the attention and care were excellent. He was shaved every day and dressed smartly. They looked after his medical care really well. He enjoyed all of the activities. He was loved and felt loved!
My words cannot express my thanks for how they looked after him during

his end-of-life care and how they supported me.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from G B (Husband of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience

Everyone at Trentham House Care Home is always friendly and helpful. My wife is happy there. A large number of staff is reassuring.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the review as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your wife and it brings us much joy to hear such kind comments.

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Review from J F (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience

Home staff are always very friendly and helpful. Staff keep me updated on Mum and her care. The home and gardens are always clean, tidy and well-presented. Nothing is too much trouble for the staff.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the review as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your mum and it brings us much joy to hear such kind comments.

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Review from G H (Daughter-in-law of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience

Once again, very pleasant experience visiting Mum-in-law. Myself, husband and daughter visited and even whilst staff were dealing with an emergency they still were welcoming, made us a drink and took us into a quiet area to chat with our mum.
A pleasure to see Mum engaging with staff and other residents

and hearing about activities they have been involved with and enjoyed.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the review as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your mum-in-law and it brings us much joy to hear such kind comments.

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Review from Nigel R (Son of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience

My mum passed away on 09/05/2023.
Thank you so much again for caring for her. Absolutely wonderful care and empathy.
Oak unit staff were fantastic all the time she was there. The events girls went over and above their roles. Credit where credits are due. A massive thank you again.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much, Nigel, for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your mum and brings us much joy to hear such kind comments.

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Review from Brian C (Husband of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience

Room, comfortable. Staff excellent, professional and caring. Information, very informative. Security, very secure and safe. I am very pleased with the care Trentham House Care Home gave my wife and I thank you for making her short stay comfy and safe. You are a credit to your profession and I wish you

all well in the future.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much, Brian, for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your wife and brings us much joy to hear such kind comments.

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Review from A H (Daughter-in-law of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident for almost eleven months. We are always pleased with the standards of the home. It is clean, cheerful and tidy. The staff are always welcoming and friendly. On our last visit, there was almost an incident involving another resident potentially being violent towards

my mother-in-law. The staff noticed at once and de-escalated it with skill, kindness and compassion towards both parties. I honestly don’t think the standards could be any higher - which when we hear so much about shortages of staff in care homes and problems finding a good one, gives us great comfort. We know she is being very well cared for.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your mother-in-law and brings us much joy to hear such kind comments.

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Review from Julie A (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

My dad was taken to Trentham House Care Home from the hospital. I was very worried that my dad would not settle and would not like being in a care home, as I had looked after him myself at his home. Unfortunately, this is no longer possible but I am so grateful to everyone at the home as he has settled

in well and says he likes it and is happy there. He is so well looked after and his every need is taken care of, cannot fault anything about the home.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much, Julie, for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your dad and brings us much joy to hear such kind comments.

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Review from Sandra A (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

We would thank the staff and team for looking after my mum whilst she has been in Oak Unit at Trentham House Care Home for excellent service.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much, Sandra, for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your mum and brings us much joy to hear such kind comments.

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Review from Stephen M (Friend of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience

My friend was admitted at the end of his life, and we knew he did not have long left. Your staff helped to make his final house compassionate and dignified. Although he was not with you for long, your staff were first class.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much, Stephen, for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It was a pleasure to nurse your friend and brings us much joy to hear such kind comments.

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Review from Barbara B (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience

In 2021 Trentham House Care Home provided end-of-life care for my late brother-in-law. I was so impressed with everything about the care they provided that when the time came to choose a nursing home for my parents it was a simple decision. As an ex-nurse I've had experience working in various care

homes and I can honestly say that the way Mum and Dad have been looked after is absolutely outstanding. The home is spotless, very well equipped and feels like a home from home with lots of personal touches but what makes it so special is the staff. It's not just the wonderful care staff but everyone from the managers to the laundry staff nothing is too much trouble and everyone goes the extra mile.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Maureen B (Respite Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience

My experience of Trentham House Care Home over the last three months has been really good. The staff have looked after me well and I have felt safe and supported in my recovery. The physios have been very helpful, I required a piece of special equipment to enable me to go home which was done. Activity

options were good and I now have a new craft hobby. Definitely recommend this care home.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from D M (Friend of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience

I have been a friend of the resident and Trentham House Care Home for twenty years. Since she has lived at Trentham House, I have been a visitor to see her. I have been very impressed with the courtesy and care of the staff towards me when I visit (often with our dog). I find the staff very helpful

and kind. My friend loves being at Trentham House and feels very cared for and safe in her room and within the environment. It is always a pleasure to visit her.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from D G (Grandson of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience

My grandparent is happy here. They enjoy days filled with engagement with the staff and other residents, enjoying simple activities like watching television either in their room or in the lounge or more involved planned activities such as bringing in musicians, playing bingo, enjoying arts and crafts

and much more. Furthermore, they enjoy excellent hearty meals, catering to each resident's individual needs and preferences.
The activities manager is wonderful and always looking to bring more fun to the residents' lives.
Much can be said for the rest of the staff. They are kind, compassionate, skilled and hardworking and dedicated to the betterment of my grandparent's life.
They care not only for the resident, with whom they work every day, but they also attend to you, whether you are family or friends, with massive importance, through whatever journey you are going through. The emotional support and care given by the staff have bolstered my family through difficult times.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Julie P (Mother-in-law of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience

I cared for my mother-in-law for a few years but the last 8 months have been very difficult. I was with her daily for hours so was hard for me to let go but it has been the best thing for her. She's thriving in there, with no worrying about falling, cooking etc. The staff really are so lovely and very

caring. She's never been so friendly with other ladies we couldn't be happier. Thank you.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from A J (Husband of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience

My wife was happy at Trentham House. The carers were very friendly towards her and dealt promptly with various health issues as they arose. She participated in many activities, including visits to a local pub (she had to be pushed there in a wheelchair). Her room was kept very nice and clean, her laundry

was well processed. Visitors were always welcomed.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Yvonne Y (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience

I have been disappointed with the care provided in the assessment unit over this period. The care staff during the day and the physiotherapists have been good but I have been less than satisfied with the nursing care, particularly in relation to UTI medication which my mother waited for 3-4 days before

receiving. I feel that dressing by the night staff was unacceptable as on several occasions, my mother had no underclothing and on one occasion, no dentures. Regularly, it was difficult to find someone to give information to about my mother and a very long wait for toileting too.

Reply from Teresa Moore, Joint Care Manager at Trentham House Care Home

Thank you, whilst your mum was with us here on an assessment bed, she had 2 UTIs. First UTI was identified on 12/09/22 we contacted the GP, we sent an MSU to the hospital. The antibiotics were prescribed on the 13/9/22. The second UTI was identified on the 22/9/22 when we contacted the GP they requested a further MSU to be sent to the hospital which was completed. This process can take up to 72 hours or longer. The GP prescribed antibiotics on the 26.9.22. Looking into the dressing of your mum by the night staff we dealt with this as soon as you identified the concern. All staff had supervision, NOK were informed and a full apology was given via a telephone call by our trained member of the team. We have an open door policy and there are posters and leaflets around the home for relatives to discuss any concerns with trained staff or managers within Trentham House which was not accessed by the NOK.

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Trentham House Care Home

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Funding & Fees Guide for Trentham House Care Home

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