Trentham House Care Home

Chivelstone Grove, Trentham, Stoke-on-Trent ST4 8HN
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9.9 85 Reviews
  • Trentham House Care Home, Stoke-on-Trent
Trentham House Care Home in Stoke on Trent is the perfect setting for long or short stay. The type of care offered includes dementia, respite, residential and convalescent care.

Trentham House management have applied great attention to detail throughout the care home. New Park House is a delightful 1930s style building which been extensively renovated with care and sensitivity and stands in four acres of spacious, partially wooded, well-kept grounds.

There are mature trees, lawns, paths and seating areas which make leisurely strolls possible all year round. The friendly, caring staff are committed to providing the type of professional care which will enhance the quality of life of all residents.

There are care staff in the home 24hrs a day and can provide first class care for all residents. Trentham House believes in an on-going training programme, keeping care quality modern and professional, while also being dedicated to the independence of clients.

Families are able to seek friendly advice on arranging care for loved ones, with all care packages regularly assessed for developing needs.

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Care Provided by Trentham House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Janet Beech and Teresa Moore (Joint Care Home Managers)
  • Admission Criteria
    • Council, CHC and Self funding
    • Ages 18+
  • Room Information
    • Single Rooms (95)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Trentham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,390 – £1,390
    • Self-Funded Residential Dementia Care £1,390 – £1,390
    • Self-Funded Nursing Care £1,390 – £1,390
    • Self-Funded Nursing Dementia Care £1,390 – £1,390
  • (these prices are only a guideline, please contact Trentham House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Trentham House Care Home Reviews (85)

Total of 85, showing 41-60
9.9

Trentham House Care Home has a Review Score of 9.9 (9.899) out of 10, based on 33 reviews in the last 2 years. Over all time Trentham House Care Home has 85 reviews.

Overall Experience

  • 66
  • 15
  • 3
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Date Published

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Review from Ann G (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Trentham House for six months. He is cared for with compassion, empathy and he is quite content. The management, owner, care and support staff (our extended family) are always very professional, helpful, cheerful, always approachable and sincere. The private rooms are equipped
for all Dad's needs and as his health has changed, they source new equipment to help. Let the good work continue. I've visited many homes in the past and Trentham House is a cut above the rest.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review, we do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.


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Review from J E (Wife of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Trentham House Care Home for almost four weeks. I will be honest and say I was hesitant about his stay for assessment. I don't know why I worried - the staff are amazing. They make you feel like family - caring and considerate at all times and nothing is too much trouble.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review, we do really appreciate your time to complete the review as it does help us, here at Trentham House, to continue to provide high standards of care and support.


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Review from Phil L (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has recently been admitted to Trentham House as an assessment bed patient. A few issues were raised that I would like to make below -
Most of the ground staff were good in the care they showed and assistance to my father. The main issue that I found was that in talking to higher levels of
staff, there was no evidence of assessments carried out, such as being able to do various functions on his own, as this would be required to return home. There were far too many departments involved in any section of care and assessment but these did not come together. It took me 5 weeks to get blood pressure to be recorded as this was a recent medical condition. I do have evidence of records made by the home that are clearly incorrect or not timely recorded. Finally, he has been at home now for over three weeks and despite leaving a list and being contacted to collect, which turned out to be incorrect, he is still waiting for some of his own clothes to be returned.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you for your kind words regarding our care staff, we pride ourselves on high standards of care and we will pass this onto the care staff. In regards to the trained staff, your dad was on a Discharge to assess unit. This means that there are multiple professionals supporting your dad, here at Trentham House we assess the activities of daily living with the therapy team so your dad can reach his potential. In regards to his blood pressure, there was no instruction given to the home on the hospital letter from the hospital Drs. Therefore, as a home, we had no evidence to complete this need. However, once you brought this to our attention this was implemented. During your dad's stay with us he was assessed and reviewed by our GP and his medical needs were identified and were acted and treated on. In regards to the misplaced items, please contact the managers who will look into this for you.


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Review from R H (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has just come into the care home. First impressions are good. The staff and manager took the time to talk to me about Dad and his needs and wishes.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review, we do really appreciate your time to complete the review as it does help us, here at Trentham House, to continue to provide high standards of care and support.


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Review from Alec W (Friend of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit to a friend was a reassuring experience. I was welcomed by friendly staff and shown to the residents' room. The overall feeling was of a clean, caring and well-staffed care home. When I asked about my friend's care my questions were answered clearly and with compassion. I am so pleased he is
being cared for at Trentham House. Thank you.

Reply from Teresa Moore, Care Manager at Trentham House Care Home

Thank you so much for your lovely review, we do really appreciate your time to complete the review as it does help us, here at Trentham House, to continue to provide high standards of care and support.


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Review from J M (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Trentham care home is ideally situated with lovely outside areas. The ensuite room is a good size with nice furniture. The room is, however, looking a little worn and could do with basic painting and decorating. The permanent staff are professional, helpful and friendly. The family are contacted with
updates on Mum and if she is injured or sick. We don't think the food is always appropriate for the elderly.

Reply from Teresa Moore, Home Manager at Trentham House Care Home

Trentham House is really pleased you enjoy the outdoor area whilst visiting your mum. We will feedback on your kind comments about the care staff which is greatly appreciated. We will also speak to the catering manager to liaise with you and your mum about your mum's preferences. Thank you so much for your comments and constructive criticism. We will now prioritise your mum's room on the refurbishing schedule.


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Review from Lynn H (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to Trentham House care home at the start of the first lockdown (pandemic). The family couldn't accompany Mum - I stood on the drive of the care home to wave to her in the ambulance. Mum was confused and felt abandoned by her family. I worried so much, it was heartbreaking. The staff
made Mum welcome immediately, putting her at ease, facilitating phone contact and later, pod contact, during the lockdown. Since I've visited inside, I cannot praise the staff enough for their dedication, hard work under extreme circumstances, attention to detail, care, nursing care and activities.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you Lynn for your review, I will pass this on to the staff.


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Review from Maxine C (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred from hospital to Trentham House. I was so impressed on my arrival, at the security and cleanliness, which is foremost when visitors arrive. The room, food and care Mum is receiving is excellent. I have total peace of mind that she is residing there, as I live over 100 miles away.
The staff were welcoming and interested in Mum's situation and care. Mum is very contented.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for this lovely review, we will pass on your kind words to our staff members.


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Review from Frank B (Husband of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife transferred to Trentham House Care Home in October 2020 and I have nothing but praise and admiration for the staff albeit through covid and periods of no visiting. I visit mostly around lunchtime and the food always looks appetising with choices for those able to make it. The puddings in particular
seem popular with most of the residents. My wife was often aggressive and agitated in her previous care home but since being at Trentham House Care Home has settled into a contented mode and although she is unable to express her feelings she seems happy. I have no doubt this is due to the care of the staff and the way they deal with issues. If I do have any issues it is easy to raise them and they are always dealt with in a professional manner. I don’t get to see much of the activities but do know that there are regular events with entertainers etc for those that want it. I suppose they could always do more and I would like them to be taken outdoors more, good for them and enjoyable too. Overall very happy.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for such a lovely review, our team really appreciates it.


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Review from Lesley F (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 18 months at Trentham House Care Home and passed away here (as was our wishes) on the 12th June 2022. We as a family (heartbroken) couldn't have asked for better care for our beautiful wonderful mum. The staff were amazing throughout our journey of Mum's terrible dementia so very supportive
and respectful every step of the way, up to her last seconds and beyond. We are so very very grateful to every member of staff. We had a much easier journey because of Trentham House Care Home. So a million thanks to you all.

Reply from James Twigge, Director at Trentham House Care Home

Thank you so much for this lovely review, we will pass your review on to the team.


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Review from L H (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The fact our Mum has been a resident since 2019, is a testament to the excellent care Trentham house provides, we wouldn’t want her to be anywhere else. There is a real family feel around the home, I see that, particularly in Beech unit where my Mum lives. The staff treat the residents as individuals,
they take the time to get to know them and learn their particular traits. Nursing and care levels are excellent which is important but so is the dignity and respect the residents are treated with. If we have had any issues, we have always found an open door and a listening ear in the unit or management office. Dementia is a complex and difficult journey for all involved to navigate, but with the expert help, support and a fair amount of tears mixed with an equal amount of laughter at times, our Mum is very well cared for and we feel fully supported by all the staff. Thank you to all the wonderful, professional staff you deserve much more recognition than you get.

Reply from James Twigge, Director at Trentham House Care Home

Thank you so much for this lovely review, we will pass on your kind words to our staff members.


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Review from Pauline T (Wife of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken to Trentham House from the hospital. I was surprised by how quickly he settled and how quickly he began to improve. Since coming home, he has said what a nice place it was. I can't thank them enough.

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Review from Paul E (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Trentham House isn't the most luxurious care home, but it certainly does what it says on the tin and I can't praise highly enough the wonderful team there. My mum was transferred to Trentham House at the end of August. On the day she arrived, she was unhappy and feeling abandoned, but thanks to the
kindness and care of an agency nurse, she immediately started to feel better. Mum settled in well and slowly improved, but in mid-September, her health took a turn for the worse and we knew she was dying. The kindness and care given in her last weeks and days was wonderful. We had regular updates, nothing but helpfulness when we came to visit and as we lived 20 miles away, and weren't able to be with her when she finally passed, one of the team was with her. When we arrived, her room had been turned into a peaceful shrine to share our last moments with her, with soft classical music playing. We will be forever grateful to all the staff.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for your lovely review.Our Staff and Management really appreciate it.


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Review from M E (Niece of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and helpful. The food is excellent. The home is very clean. My aunt's clothes are well looked after. Overall we are very pleased.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for your lovely review. Our Staff and Management really appreciate it.


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Review from George R (Respite Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived at Trentham House to recover from spinal surgery, obviously, this was a completely new experience, but I shouldn't have had any concerns as I was made very welcome. All the staff have been kind and attentive to my not inconsiderable needs. I was, for some time, not very mobile but with their
care and consideration, my condition has vastly improved. I expect to be allowed home in the next few days.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for such a lovely review our Staff and Management really appreciate it.


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Review from D R (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness, compassion and personal attention. Mum is well looked after at her greatest time of need. Thank you.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for such a lovely review, our team really appreciate it.


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Review from Janet D (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was transferred to Trentham House after spending 4 weeks in hospital and 7 weeks in another nursing home in an assessment bed. This was a very difficult time for my Dad, my mum and myself to adjust to. He just didn't settle in the hospital or the assessment bed at all and missed us so much. Now
he is in Trentham, he is a different person, he loves his room (which is so lovely, very clean, very spacious and has its own large bathroom) we all couldn't thank the staff enough for all the care they give to my dad. Their patience and their time to sit and talk to Dad. They have made every effort possible to make my dad's life more comfortable and relaxed. The staff are second to none and have made this difficult time for us so much easier to cope with especially my elderly mum who they talk to on the phone every day and keep her updated with how Dad is. We both can't thank Trentham enough for everything they do and nothing is too much trouble for them.

Reply from James Twigge, Director at Trentham House Care Home

Thank you very much for a lovely review, we really appreciate it.


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Review from Janet V (Stepdaughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Step-Mother was in the home for about 18 months, during which time she was cared for by a very friendly, loving dedicated staff. The home was very clean (no odours), offered a good choice of food and there was always a pleasant atmosphere. I felt she was safe and we will never be able to thank them
enough for what they did.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for this lovely review we really appreciate it.


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Review from Catherine W (Great-Niece of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am most grateful for the care given to my great-aunt during the last weeks of her life. It was very good, humane and done with respect. I am also grateful for the support received personally by the nurse in charge. Not being in the UK in this difficult situation was not easy, but the warm exchanges
we had made all the differences and helped me a lot. Thank you again. And yes I will no doubt recommend Trentham House Care Home.

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Review from Kerry C (Respite Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Trentham House for respite and during my stay, I have been made to feel very safe and comfortable by all members of staff who give 100% with their care. The home is very clean and the food is made fresh daily.
I would certainly recommend this home and would definitely return.

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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Trentham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Trentham House Care Home is calculated as follows: ( (341 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 378 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trentham House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Trentham House Care Home

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Meet the Team (4)

Janet

Janet Beech

Job Title: Care Home Manager

Joined: 2018

Care Home Manager


Teresa

Teresa Moore

Job Title: Care Home Manager

Joined: 2018

I have over 37 years of working experience with all ages of adults from the acute setting, the community care setting. Also, I have over 10 years care home experience at management level within the company. Extensive experience in various community care setting overseeing clinical needs for the local population. Within my roles I have worked in partnership with other professionals e.g., Health and the Local Authority.
I pride myself on effective and excellent communication skills. I have completed a leadership degree module and I pride myself on the leadership qualities.
I have the ability to work in a way which reflects the care home ethos. The ability to develop and promote positive working relationships with the individual’s being supported at Trentham House.


Tim

Tim Beech

Job Title: Deputy Manager

Joined: 2018

Deputy Manager


Joanna

Joanna Timperley

Job Title: Personal Assistant to the management Team / Welfare Lead

Joined: 2015

Personal Assistant to the Management Team