Review from F S (Cousin of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

We were highly delighted with the care and attention which our relative received whilst staying at Trentham House Care Home, all the staff were so helpful and friendly.
Thank you.

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Review from P P (Daughter of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience

My family found all the staff very helpful at a very difficult time.

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Review from A F (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother suffered from dementia and cancer and came to a stage where she needed to reside at Trentham Care Home. In a very short time of her arriving the staff made every effort to accommodate her needs and our wishes for her. They were beyond kind to her and to us. Especially in her last days, they

all treated her with extreme dignity and care. I shall always be very grateful for that, as I know would she. Thank you.

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Review from Gillian A (Sister of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience

Since February 2019, my sister has needed 24-hour nursing care. After searching the Stoke on Trent area extensively and not finding a suitable home (for various reasons), thank goodness I found Trentham House Care Home which provides excellent care, is spotlessly clean with no unpleasant odours. Myself

and my sisters' family visit daily so I can say that all staff and carers are all very caring, very professional and they take each individuals personalities and needs into account when looking after the residents. The residents are treated with dignity, empathy and patience. Support and encouragement is provided where and when necessary. Whatever I have requested for my sisters care, in addition to the daily routine care, the home has done their utmost to meet that request. Whenever I leave my sister, I feel reassured that she will be looked after well. The food is of an excellent standard too. I can honestly recommend Trentham Care Home.

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Review from I R (Wife of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

My husband was given good quality care. Myself and the family were met with kindness, sympathy and advice at all times which was much appreciated at a sad and difficult time for us.

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Review from S B (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

From the moment my mother went into the home, she was treated in the most caring way possible, starting with the lady who cooked fresh food on day one, progressing through all the staff who dealt with her over the weeks until her death. Total cleanliness, care, understanding, and at the end, so much

dignity was evident.
Thank you, Trentham House staff.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for such a lovely review, we really appreciate it.

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Review from Stein D (Son of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience

My 95 year old mother died very recently, having been under care at Trentham House Care Home, near Stoke.
I can only say that I am so pleased that her last days were spent at Trentham House as the care, respect, understanding and treatment they gave to her was second to none, and I am just so grateful

for the kind and professional way that the staff and management did everything possible to make my mother's last days as comfortable as possible.
The staff here are very good people as well as being excellent at their jobs. I found their concern and understanding made me feel very supported in a situation that we all know is coming, but we dread at the same time.
The care home is always kept very clean and fresh, and meals are varied, generous portions, and excellent, nutritious quality.
I can't, in fairness, comment on the recreational activities at the care home as my mother did not partake in any of them.
So to sum up my opinion, excellent Nursing Care Home ...no doubt about it.

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Review from Martin R (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother was recently a resident at Trentham House Care Home and the standard of care that she received was absolutely first class.
All members of staff are totally dedicated and they are always prepared to go the extra mile, to meet the needs of the residents.
The facilities are excellent and cleanliness

and hygiene are maintained to the highest standards.

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Review from Leonard Douglas R (Son of Resident) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience

Mother went to Trentham House Care Home for end of life care. I could not have wished for better care anywhere in the city. Management and staff were first class. The food was good enough for any restaurant. Mum commented on how comfy her bed was, the room was spotless, clean and always smelled nice.

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Review from Josephine H (Daughter of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience

My mum has recently become a resident at New Park (Trentham House Care Home) and has settled into life there. It's a homely, warm and caring home. The staff are very caring and attentive. This care home is now my mum's home and I feel comfortable visiting her there, making drinks, helping myself to

biscuits - home from home. I can now enjoy my mum instead of worrying if she is OK.

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Review from Peter L (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience

I believe my mother is well cared for by the staff at New Park - my main concern at the present time, is that there hasn't been enough activities/therapies for my mum or other residents to take their minds off monotony. The TV is their only diversion. A new activity coordinator has been appointed but

three days a week only. Staff are pressed but dedicated and kind, mostly being sat in a chair a lot is not good however!
If people had more to do, it would be a great improvement.

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Review from Dave B (Son of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience

From the first day my mum became a resident myself and family have been extremely happy with the care given. The home has always been clean. The food is of a very high standard. I would recommend to anyone that their relatives would be looked after to very high standard. Now the troubles are behind

them I look forward to the numbers of residents rising and my family will do whatever is in our power to help this happen.
A big thanks to all the staff at New Park House.

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Review from Jane L (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience

My mum came to New Park House when my dad died initially for respite care. During the last 18 months, she has been cared for very well by the manager and her team. It's been such a difficult time but they have persevered with trying to encourage mum to socialise and even enjoy life. I am very grateful

for all their help.

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Review from Celia G (Daughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience

Very happy with the service. Carers are very good.

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Review from Elaine P (Daughter of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience

My only real concern was that, when I visited my mother, she was regularly sitting in a wet pad and underwear. This was probably due to the cost and therefore shortage of pads and not enough staff to ensure she was taken to the toilet on a more regular basis. It was, therefore, upsetting that my

sister and I could not visit every day to help with her toileting. We regularly asked the Seniors to have my mother taken to the toilet more frequently.

Therefore my priority when visiting my mother was to take her to the toilet and to put a clean pad and underwear on her. I, therefore, bought pads in shops to ensure my mother always had them in her room. My sister and I were still told off by two different Seniors for using two pads at one time. We only did this because our mother was being put in thin pads which we knew would not keep her dry for long. Ironically, staff always ensured my mother had a ready supply of creams to help with her soreness.

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Review from Jane (Daughter of Resident) published on 28 January 2017
Submitted via Postal Card • Report

Overall Experience

New Park welcomed my mum in a time of great need. They so far have done an excellent jog looking after her and keeping her clean and safe and well cared for. Thank you for your help at this sad time for our family.

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Review from Jon C (Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience

Such an incredible welcome and care. Thank you so much for all your hard work.

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Review from Sylvia (Wife of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience

My husband is a resident of the above nursing home, he has been there since June 2016. During his stay he has been cared for in an excellent manner, the medical and care staff have been very caring and pleasant. The entertainment and interaction between staff and residents is by far the best I have

ever seen. The home is always clean and welcoming to visitors.

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Review from Abigail T (Granddaughter of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience

I can honestly say since my grandad has been in New Park, I have seen him thrive and flourish in his new surroundings and he is truly happy and content there which makes my family and me happier than I can describe. He is looked after 100%, made a fuss of and nothing he wants or needs is too much trouble

for the staff. On behalf of my grandad, myself and my family, we would like to thank the management, carers, nurses, cleaners and cooks and everyone in between for making my grandad so welcome and at home.

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Review from Hilda H (Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience

I feel comfortable here, more than I thought I would.

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Trentham House Care Home

Care Provided by Trentham House Care Home

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Funding & Fees Guide for Trentham House Care Home

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