Scotia Heights

Scotia Road, Stoke-on-Trent ST6 4HA
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8.0 18 Reviews
  • Scotia Heights, Stoke-on-Trent
Welcome to Scotia Heights!

Scotia Heights is a complex needs care home in Stoke-on-Trent that supports adults living with complex mental health needs, neuro-disabilities, physical disabilities and complex dementia.

The home is part of Exemplar Health Care, a leading provider of specialist nursing care for adults living with complex and high acuity needs.

They care for some of the most complex and acute individuals, who would often otherwise be in a hospital setting, enabling them to stay in the community and reducing hospital and secure facility admission.

The care at Scotia Heights is person-centred and focuses on supporting people to maximise their independence and live as fulfilled lives as possible.

The home supports people on their journey from being in hospital or living in a secure setting to community-based living, as well as offering longer term support for people living with degenerative or life-limiting illnesses.

Scotia Heights has 60 large bedrooms, each with an en-suite, across six Nurse-led units, which promotes small group living that’s more responsive to people’s needs.

The units include a specialist mental health unit for people who also display behaviours of concern, and a unit that supports adults living with complex physical disabilities, and where it’s a right fit, complex dementia.

The home also has communal dining and living spaces, as well as a sensory room, activities room, ‘Six Towns Tavern’ pub and large accessible garden.

People who live at Scotia Heights benefit from an in-house team of Registered Nurses, Health Care Assistants and Life Skills Coordinators, as well as Exemplar Health Care’s Consultant Psychiatrist and Behaviour Support Specialists.

Please get in touch to find out more!

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Care Provided by Scotia Heights

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Salv Tuzze (Home Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scotia Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open door policy, welcoming friends and family at all times.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.


  • Parking

  • There is free parking available on site.


Scotia Heights Reviews (18)

8.0

Scotia Heights has a Review Score of 8.0 (7.953) out of 10, based on 5 reviews in the last 2 years. Over all time Scotia Heights has 18 reviews.

Overall Experience

  • 14
  • 3
  • 0
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  • 1

Date Published

18
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5
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Review from M T (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Informative staff who know the residents well.

Reply from Jenna Wood, Marketing Manager at Scotia Heights

Thank you for your feedback! We're pleased to hear that our staff's knowledge and relationships with people stand out.


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Review from Gary T (Son-in-law of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 12 months I am really happy with the care and support my mother-in-law has received. Celebrating Christmas, Birthdays, Mother's Day, Valentine's Day and Halloween. The effort from all staff is brilliant. Treating people with respect is so important. I visit every day and have no complaints.
I would recommend Scotia Heights to anyone who's family or relatives need a high level of care.

Reply from Jo Hemmingway, Marketing and Communications Officer at Scotia Heights

Thank you for taking the time to leave a review. We're very glad that you're happy with the support and care your mother-in-law receives at Scotia Heights. We're very proud of the team and the great work they do!


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Review from Diane B (Daughter-in-law of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been made to feel that it is our home too when we are there as a family. The staff have always been welcoming and informative as to what is going on when we are not there. We have visited each week and have been able to leave with peace of mind, knowing that she is well looked after when
we are not there. Looked after as we would as a family. Deepest thanks.

Reply from Jo Hemmingway, Marketing and Communications Officer at Scotia Heights

Dear Diane, thank you for taking the time to leave a review. It's great to hear that you're happy with the care provided for your loved one. We'll pass your kind words on to the team.


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Review from Celia P (Aunt of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Scotia Heights is not a place I would recommend under any circumstances. My niece has been there for over 6 years and her general health and care has been appalling. Nothing is transparent. I've seen the lengthy reviews since a new manager was appointed! However, how odd not one bad review. Five managers
in five years until now. Do your homework, especially over care workers and visit without prior notice which all good care homes allow.

Reply from Jenna Wood, Exemplar Health Care at Scotia Heights

Hi Celia.


We’re very sorry to hear about your experience of Scotia Heights. This doesn’t reflect the experience that we want our residents and their loved ones to have. We’d welcome a conversation with you to discuss the issues raised. Please contact enquiries@exemplarhc.com and our Regional Director will get in touch.
Please be assured that all reviews are verified by carehome.co.uk directly – we’re not involved in any way in that process.
We hope to hear from you soon so we can resolve your concerns together.


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Review from Irene C (Wife of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband was admitted to Scotia Heights, he was made so welcome, and everybody was very nice and accommodating. The handyman, the domestics, the carers and the nurses are extremely accommodating. No matter what I ask, all my needs and my husband's needs have been met promptly. It's home-from-home,
I come and go as I please, and the atmosphere is lovely. Very happy with my husband's care.

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Review from Helen B (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident of the Aynsley suite for a few months now and we are overwhelmed with the love and care he (and family) is shown. He's well and truly part of their family and we feel the whole unit is part of ours too now. We are always greeted with a warm welcome, offered a drink and given
an update on Dad and staff are the friendliest and most nurturing we have come across and it's evident that they all care.
One member of staff never stops; she moves from resident to resident ensuring their well-being and happiness. She was obviously made for her job. Another member of staff has a wicked sense of humour which Dad responds amazingly to and seeing her relationship with him is so reassuring. The look on Dad's face when he sees two members of staff, in particular, is heartwarming and he genuinely loves their company. This is just to name a few, and everyone else forms an incredible team and we are so so lucky to have been welcomed in.
Couldn't ask for more or for better. Thank you for everything!

Reply from Jenna Wood, Marketing Manager at Scotia Heights

Hi Helen. Thank you so much for your five-star review of Scotia Heights. We're really pleased to hear that your dad has built great relationships with the team and that you're welcomed into the home. I'll share your review with the team - it'll make their day.


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Review from Valerie B (Wife of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently been transferred from the hospital, and I can't believe how quickly he has settled here.
He seems really happy and is always smiling when we visit.
The staff are absolutely lovely and are so kind.
The meals are good too.
So overall, as a family, we couldn't be more pleased!
Thank you so much.

Reply from Jenna Wood, Marketing Manager at Scotia Heights

Hi Valerie, thank you for your review of Scotia Heights. We're really glad to hear that your husband has settled in at the home and seems happy. I'll share your kind words with the team - it'll make their day.


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Review from N W (Friend of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, professional staff situated in modern, purpose-built facilities... very welcoming.
Spotlessly clean, and staff were always happy to help; comforting to see that Covid measures were still taken very seriously.

Reply from Lauren Hallas, Marketing and Communications Officer at Scotia Heights

Thank you for your kind review, Nathan. We're so glad to hear your amazing feedback and we'll make sure to pass it on to the team at Scotia Heights to read it.
It's a brilliant home with brilliant staff!


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Review from Peter L (Father of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident at Scotia Heights since 2006. Before the pandemic, he had a range of activities, including daily outings. During the pandemic, all that stopped, and we are now trying to re-establish a structured, varied care plan. It is clear that my son's funding threatens this aim as he
requires 2 to 1 staffing during outings. Management, care and activities teams somehow stretch themselves to provide this, but it is not sustainable in the long term. During the pandemic, all staff were magnificent in their dedication to his welfare under the most difficult circumstances and deserve the highest praise. I have always expressed my satisfaction at his level of care and have found all staff responsive to my occasional suggestions/complaints. It is difficult for a parent to delegate the care of a loved one to others, but I have every confidence in Scotia Heights at present.

Reply from Jenna Wood, Marketing Manager at Scotia Heights

Hi Peter, thank you for taking the time to leave a review of Scotia Heights. We're really glad to hear that you have every confidence in the team at Scotia Heights. It really is a brilliant care team. We hope that your son is able to resume his outings as we come out of the pandemic. If you need any support, our colleagues are there for you.


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Review from Kate W (Mother of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased, at last, that he is able to do some activities now that Covid restrictions have been eased.
Unfortunately, the swimming, which he most benefits from has been curtailed due to closure and then it will be summer holidays.
I am pleased with the timetable laid out for his activities and
the fact that he has been provided with a quiet room away from the noisy residents. I am also pleased his room has been decorated and painted so beautifully.
I am also pleased he has been able to go for walks outside of the building.
The staff are delightful and seem particularly fond of him despite his challenging behaviour, at times.
His personal care is good.
My only criticism is when I was last in his room, that his bed does not have an under blanket, so he sleeps just on a sheet next to plastic.
I did purchase an under blanket, but it disappeared.
I would like to thank all the staff for their dedicated care and patience.

Reply from Jenna Wood, Marketing Manager at Scotia Heights

Hi Kate, thank you for your review of Scotia Heights. We're really glad to hear that your son has a newly decorated room that he can enjoy, and can now get out and about for a walk. I'll pass on your message about the under blanket and ask the home manager to get in touch.


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Review from N H (Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Scotia Heights for four years, and I know I have had my ups and downs, but I wouldn't change this home for another. The staff treat you with the uttermost respect and never have a problem helping you in doing day to day tasks.

Reply from Jenna Wood, Exemplar Health Care at Scotia Heights

Thank you for your five-star review of Scotia Heights. We're so glad to hear that the staff treat you with respect and are always there to help.


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Review from Patricia C (Mother of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is very comfortable in Scotia Heights - Spode Ward. The nurses are friendly and always speak when we visit; sometimes they sit with him to keep him company.
Any emails sent to management were answered quickly and dealt with immediately. They are very cautious with visitors because of Covid and
follow all measures to keep the units Covid free and protect the residents.

Reply from Jenna Wood, Exemplar Health Care at Scotia Heights

Hi Patricia, thank you very much for your kind review. We're glad to hear that your son is comfortable at Scotia Heights and that the nurses are friendly. I'll pass your review onto the home - it'll make their day!


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Review from H S (Granddaughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan recently moved here from another care home, and wow, what a difference in the care she is receiving. She has settled here very well. Having worked in care myself, I can see she is very well looked after here, and the staff are lovely. Nothing is too much. All the staff go above and beyond for
their service users. Upon visiting Nan, as we walk through the corridors, all the staff are friendly and always speak, but not only that, you can see how caring the staff are with their service users; this is excellent to see. Keep up the good work guys - you're doing an amazing job.

Reply from Jenna Wood, Marketing Manager at Scotia Heights

Thank you for your kind review, Helena. We're really proud to hear that the team at Scotia Heights are attentive and caring and that your nan's health has improved. I'll share your review with the team - it'll make their day!


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Review from Pauline B (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 90-year-old mum came to Scotia from another care home that said they could not cope with mum. Mum has been in Scotia now for 5-weeks, what a massive difference in our mum. Mum has mixed dementia. On arrival to Scotia, the staff were very professional, and the caring for Mum was, and still, is of
a very high standard. Our mums own words are, she feels like she is now being noticed by the nurses and staff. We, as a family, cannot thank all the staff enough, who are all very professional, always got time to listen to our concerns, and the mannerism of the staff is always excellent. So glad Mum was placed at Scotia with the excellent, professional staff. Our mum now has a smile back on her face; thanks again to all the lovely staff for turning things around for our mum. We would definitely recommend Scotia to anyone looking for that extra special professional care for a loved one.

Reply from Jenna Wood, Marketing Manager at Scotia Heights

Thank you so much for your kind review, Pauline. We're so glad to hear this and that you feel confident that your mum is receiving the best possible care at Scotia Heights. We know how important it is for family members to feel reassured that their loved one is being cared for. I'll pass on your message to the team - they will be thrilled to read it!


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Review from Lorraine S (Next of Kin) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, they look after my son well. Very accomodating with keeping contact with my son, can't fault them. Staff very good with his needs, the nurse in charge of the unit very approachable. Would recommend it to anyone looking for brilliant care for themselves or a relative.

Reply from Jenna Wood, Marketing Team at Scotia Heights

Thank you for your five-star review. We're so pleased to hear about your positive experience with the team at Scotia Heights. I'll pass your feedback on to the home. Regards.


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Review from S R (Cousin of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First, let me qualify the care and nursing is of the highest standard. The management is abysmal despite repeated telephone calls and messages left, emails sent they failed to respond for many months when they did information appertaining to the welfare of my cousin and staff safety was not documented.
Even after a meeting with the area director things do not appear to have changed.

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Review from Michelle B (Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived in Scotia Heights for two and a half years now and I am really settled. The staff are pleasant, there are loads of activities going on during the day to get involved in. Thank you, everyone at Scotia Heights for all my care.

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Review from P A C (Mother of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was the 3rd person to be in this place and he has come on wonderfully, it's like home to him. The only thing that lets it all down is the front door. We have to wait 20-30 minutes to be let in. Could we please be allowed the number to the door, I have talked to quite a few people and they all
want the same. It is not fair for the staff to leave what they are doing to answer the door. Could you not put a swipe card there and we could buy a card to get in to see our family or at least the number. I hope you will help as this is a wonderful home being let down over one little thing.

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Current Review Score: 8.0 (7.953)

Overview of Review Score

The Review Score of 8.0 (7.953) out of 10 for Scotia Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.245 for Scotia Heights is calculated as follows: ( (34 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 53 Ratings = 4.245

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.708 Points relating to the number of positive Reviews for Scotia Heights is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Salv

Salv Tuzze

Job Title: Home Manager

Hi, I'm Salv, Home Manager at Scotia Heights care home in Stoke-on-Trent.


Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.


I am thrilled to be able to develop what will no doubt be a strong and successful team at Scotia Heights. However, I am most excited about sharing successes (big and small) with everyone who is a part of Scotia Heights - we have an exciting journey ahead of us!


Frequently Asked Questions about Scotia Heights

What types of Care is Scotia Heights registered for?

Dementia, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Scotia Heights provide?

Palliative Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Scotia Heights have?

There are 60 Single Rooms.

What are the Facilities & Services at Scotia Heights?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Scotia Heights to the centre of Stoke-on-Trent?

2.3 mile(s) as the crow flies, distance by road may be significantly further.