Westcroft Nursing Home

5 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ
Submit a Review
9.9 22 Reviews
  • Westcroft Nursing Home, Stoke-on-Trent
Close to Hanley Park, Westcroft provides nursing care, including dementia care. There are 18 single rooms and 5 shared rooms, a spacious dining room and an outdoor space for residents to enjoy. Residents are welcome to bring their own furniture too if preferred.

The home offers wheelchair access and a lift, as well as a minibus to take trips out as a group or independently.

The care team are experienced and well trained, and are dedicated to providing high quality care to all. Individualised care plans are developed for each resident to meet their individual needs.

Nutritional and varied meals are prepared, and regular activities are planned to keep residents active and engaged.

Show Westcroft Nursing Home on the Map

Care Provided by Westcroft Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Neuropathic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ketan Patel (Managing Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (16)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Westcroft Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • Self-Funded Nursing Care £1,200 – £1,450
    • Self-Funded Nursing Dementia Care £1,300 – £1,600

  • Fees can be discussed with the management team.
  • (these prices are only a guideline, please contact Westcroft Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can be done during the hours of 9am and 9pm. Any visiting outside these hours can be accommodated via prior agreement.


  • Parking

  • On site parking. If full, then side streets which offer free parking close by.


Westcroft Nursing Home Reviews (22)

Total of 22, showing 1-20
9.9

Westcroft Nursing Home has a Review Score of 9.9 (9.930) out of 10, based on 17 reviews in the last 2 years. Over all time Westcroft Nursing Home has 22 reviews.

Overall Experience

  • 22
  • 0
  • 0
  • 0
  • 0

Date Published

22
5
10
17
5

Review from K S (Son of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staffs , you can see they care for all the residents. They look after my mum really well. The warm atmosphere is also one of their quality that we like.
Very secure facility , they always try to have an activity for the residents .
They have made mum Christmas a great one for her too.
Thank
you so much for what you do and continue to do so

Reply from Ketan Patel, Director at Westcroft Nursing Home

Thank you so much for your kind words. Its a pleasure to look after Mum here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A E (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum came to westcroft she was very poorly due to not eating properly, she soon started eating when she was presented with lovely home cooked food in her words proper food, staff are very caring and are always pleased to help both residents and their family. The rooms are very homely and clean,
you can tell the residents are happy. I can honestly say mum couldn't be in a better place.

Reply from Ketan Patel, Managing Director at Westcroft Nursing Home

Thank you for your kind words . It is a pleasure to look after Mum here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy B (Relative of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's such a lovely friendly nursing home. Brilliant management and staff. The care is lovely. Everyone is friendly. You are made to feel very welcome. Nothing is too much trouble. Everyone is looked after professionally with compassion and dignity.

Reply from Ketan Patel, Managing Director at Westcroft Nursing Home

Hi Tracy. Thank you very much for your kind words and review. Very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Val F (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, really lovely staff and a homely atmosphere. Food is varied and very good. An amazing range of activities, great social media page which shows all the activities that the staff do with the residents - and very good informative bi-monthly newsletter. I spend a lot of time there with my mum
and visiting Westcroft is a pleasure. Communication is very good and everything is open and above board. I thank God for Westcroft and all their staff and for the many people who recommended the home to us.

Reply from Ketan Patel, Managing Director at Westcroft Nursing Home

Thank you very much for your kind words. It is a pleasure to look after Mum here at Westcroft.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Niece of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt unfortunately was unable to eat or drink a lot but it was always available if she wanted it. She was always well cared for and kept clean, the staff were very caring and supportive to the family.

Reply from Ketan Patel, Managing Director at Westcroft Nursing Home

Thank you for your kind words. It was a pleasure to look after your Aunty here at Westcroft.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Westcroft after not eating for 10 days and only sipping water. He's started to eat and drink and really coming out of his self, he's been in a hospital bed for over 2 months and after a week in Westcroft with excellent care and attention, he was out in the communal area yesterday. I
couldn't believe my eyes, what a fabulous achievement of care. Thanks to Westcroft staff he's eating again and drinking, it's a miracle. So happy and looking forward to his ongoing recovery, thank you.

Reply from Ketan Patel, Managing Director at Westcroft Nursing Home

Hi. Many thanks for your kind words and review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen M (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very welcoming at all times. Able to get mum into a routine of personal care, which I was unable to do. Mum seems settled and happy. Very happy with the outcome. A big thank you to all. It was a hard decision to send mum to respite, but feel really confident with the home.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Thank you. It was a pleasure to look after mum. We look forward to having her here again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerwyn J (Son of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, always very content and helpful.
Entertainment days/events/activities help the residents from day-to-day normality.
The premises/rooms are kept clean, food quality seems good with a variety of dishes to please all.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Thank you very much for your kind words and comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan L (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a beautiful clean and homely home, my dad has been there since March and he loves it there. Since going in as a resident Dad has come on loads after being very poorly, his meals are always well balanced freshly made in the kitchen no microwave meals like in some homes. There are always activities,
entertainment, physio etc going on daily. The management and staff are absolutely amazing. Thank you so much for everything you do for Dad we really appreciate everyone.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Thank you very much for your kind words and comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire B (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Westcroft for over 2 years now and I cannot fault this home. The care she receives on a daily basis is outstanding and all of the staff do a fantastic job. There is a wide range of activities offered to the residents on a daily basis. The activity coordinators tailor them to the individuals
and do a tremendous job. The home is always spotlessly clean. Whenever I walk into the home I always receive a warm welcome from everyone. I am so grateful that I found this home for Mum and would certainly recommend it to anyone who is having to find residential care for their loved one.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Thank you Claire for your lovely words. It is appreciated by all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westcroft Care Home is like one big happy family.
The staff are exceptional and nothing is too much trouble.
The food is 5 star and everywhere is so very clean, there are lots of different activities run by 2 brilliant activity coordinators.
Excellent washing and ironing services.
My mum loves it
here and l can rest assured she is being very well looked.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Thank you for your kind words and review. Your response will be passed on to all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Garry B (Son of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like I believe the majority of children who face the challenge and worry of finally admitting that your parent's care needs cannot be met by yourself alone and that you need help. After the process of finding Westcroft and getting Dad settled in, I can truly say that he is very happy and content.
The
lovely ladies and gents at Westcroft are always helpful and nothing is too much trouble for them. The home has a social media page which I find really useful to see the day's events, and if not able to visit Dad I can always see him on the page.
The home is always clean and tidy, the staff are brilliant to him, and he has always enjoyed the meals cooked for him. Communication on personal matters and health are always communicated very quickly to you.
Although not the best communicator in the world that my dad is, I believe him to be happy and content at Westcroft.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Thank you very much for your kind comments made.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P E (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westcroft Nursing Home has a warm and welcoming atmosphere. Dad settled in well and enjoyed his stay there. The staff kept him lovely and clean and cared for him well. Dad's room was lovely and clean too. I'd just like to say a big thanks to everybody who looked after Dad whilst having a respite stay
at Westcroft.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Hi Penny. Many thanks for your kind comments. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Son of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff at Westcroft very welcoming and helpful, they keep me updated and informed of my dad's well-being. My dad also likes the staff, he always has a smile on his face when they enter his room. He also says he enjoys and eats his food.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Many thanks for the review and kind comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark T (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is a resident at Westcroft Nursing Home because I live a distance from the home, I am not able to see her as much as I want to. However, when I visit, I see the great care she gets from the caring team. I particularly like seeing the pictures taken at Westcroft of the residents in their activities
on their social media page - and, more to the point, a video of the carers wishing my Mum a happy birthday which was truly wonderful! Thank you Westcroft Team!

Reply from Ketan Patel, Director at Westcroft Nursing Home

Hi Mark, many thanks for your kind words and comments. We will pass it on to the team here. Thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Daughter of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in the care of Westcroft Nursing Home since January 2023 until May of the same. The atmosphere there is calm and the staff are so obliging, my brother and l have both agreed that the care and respect shown to her and also to us has been wonderful. Thank you to all concerned.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Thank you very much for your kind words. It means so much to all the staff here. Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father became a resident at the home in October 2022 for nursing and palliative care. He shared a bedroom with another male resident. The bedroom and home were always clean and tidy. Carers were always attentive, if sometimes a little rushed. Alarms fitted for each bedroom, my Father was dependent
on Carers for all of his needs, he was unable to walk. My Father was well looked after, and at the end of life, was treated with dignity and respect.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Many thanks for your kind words.
Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy G (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home for your loved one this is the place. The staff are very person-centred and dedicated to their job role. The overall package is home from home, caring, respectful and dignified at all times. My dad's last few weeks at Westcroft Nursing Home were spent in a very caring
and respectful environment. I did not worry or have any concerns when he was there. At the end of his life, the staff showed compassion and respect to us all.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Hi Tracy. Many thanks for your kind words. It was a pleasure to look after your Dad. Regards to you and all the family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Son of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was clean and tidy and very well equipped (air flow mattresses). Carers very empathetic always asking if anything was needed to make end of life more comfortable. Well managed.

Reply from Ketan Patel, Director at Westcroft Nursing Home

Many thanks for completing John. Thank you for taking the time to complete.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley W (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall service is excellent. All staff are very friendly and professional. I am kept fully informed about every part of my mothers care. My mother is treated with dignity and respect at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Westcroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Westcroft Nursing Home is calculated as follows: ( (186 Excellents x 5) + (14 Goods x 4) ) ÷ 200 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westcroft Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (10)

Ketan

Ketan Patel

Job Title: Managing Director

Joined: 2008

Ketan is the Managing Director at Westcroft and has worked at the Home since May 2008. He enjoys playing sports in his free time and is a Manchester United fan.


Martin

Martin Rogerson

Job Title: Home Manager

Joined: 2019

Martin started with the Home in June 2019 and has vast knowledge and experience in running Care Homes for the Elderly. Martin is passionate about the care of the elderly and thrives to ensure that his staff are always giving exceptional excellence when it comes to care.


Hannah

Hannah Scott

Job Title: Deputy Home Manager

Joined: 2024

Hannah joined the team in November 2024 as Deputy Manager/Clinical Lead. She comes with good experience of working in Nursing Homes. She will add to the current management team with her knowledge and experience and push on the Home on even further.


Rebecca

Rebecca Kadere

Job Title: Registered Nurse

Joined: 2003

Rebecca is a Registered Nurse and has been with us since 2003.


Florence

Florence Phiri

Job Title: Registered Nurse

Joined: 2012

Flo is a Registered Nurse here at Westcroft.


Ronaldo

Ronaldo Castil

Job Title: Registered Nurse

Joined: 2017

Ronaldo is a Registered Nurse here at Westcroft.


Roselle

Roselle Sanchez

Job Title: Registered Nurse

Joined: 2005

Roselle works as Registered Nurse here at Westcroft


Gina

Gina Bosworth

Job Title: Team Leader

Joined: 2020

Gina is our Team Leader and is also a Winner of the Stars of Social Care Awards 2024 in the category of Fabulous Frontline Leader.


Nicola

Nicola Millward

Job Title: Laundry Housekeeper

Joined: 2007

Nicola is our Landry housekeeper


Melanie

Melanie Williams

Job Title: Housekeeper

Joined: 2006

Melanie is our Housekeeper her at Westcroft


Frequently Asked Questions about Westcroft Nursing Home

What types of Care is Westcroft Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westcroft Nursing Home provide?

Palliative Care, Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westcroft Nursing Home have?

There are 18 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Westcroft Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westcroft Nursing Home to the centre of Stoke-on-Trent?

0.4 mile(s) as the crow flies, distance by road may be significantly further.