Westcroft Nursing Home

5 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ
Submit a Review
9.9 22 Reviews
  • Westcroft Nursing Home, Stoke-on-Trent
Close to Hanley Park, Westcroft provides nursing care, including dementia care. There are 18 single rooms and 5 shared rooms, a spacious dining room and an outdoor space for residents to enjoy. Residents are welcome to bring their own furniture too if preferred.

The home offers wheelchair access and a lift, as well as a minibus to take trips out as a group or independently.

The care team are experienced and well trained, and are dedicated to providing high quality care to all. Individualised care plans are developed for each resident to meet their individual needs.

Nutritional and varied meals are prepared, and regular activities are planned to keep residents active and engaged.

Show Westcroft Nursing Home on the Map

Care Provided by Westcroft Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Neuropathic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ketan Patel (Managing Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (16)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Westcroft Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • Self-Funded Nursing Care £1,200 – £1,450
    • Self-Funded Nursing Dementia Care £1,300 – £1,600

  • Fees can be discussed with the management team.
  • (these prices are only a guideline, please contact Westcroft Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can be done during the hours of 9am and 9pm. Any visiting outside these hours can be accommodated via prior agreement.


  • Parking

  • On site parking. If full, then side streets which offer free parking close by.


Westcroft Nursing Home Reviews (22)

Total of 22, showing 21-22
9.9

Westcroft Nursing Home has a Review Score of 9.9 (9.930) out of 10, based on 17 reviews in the last 2 years. Over all time Westcroft Nursing Home has 22 reviews.

Overall Experience

  • 22
  • 0
  • 0
  • 0
  • 0

Date Published

22
5
10
17
5

Review from Gerald W (Husband of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westcroft ticks my three boxes of caring for my wife, making sure she is comfortable, pain-free and treated with dignity. I have nothing but admiration for the professional and caring way that my wife is being looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim L (Son of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care, amazing staff, friendly atmosphere.
My mother was there for over two years and I cannot fault anything, from the first initial viewing giving a friendly feeling to the caring staff who were always welcoming.
I liked it that they would make sure the residents were downstairs in the lounge
every day (unless they were ill), where there would be daily activities keeping them occupied, and a lovely garden which in summer is a nice change from the lounge, the staff not only knew the residents but also knew their relatives.
The food was fantastic, so much variety with a separate dining area to eat in.
From day one we were told if there was anything we weren’t happy with to mention it to the management, which I don’t actually think we had anything to mention.
I’m so pleased we chose Westcroft Nursing Home for our mother as it was so important for my father, me and my sisters we chose correctly.
If you want a caring, friendly home for your loved one you will not go wrong at Westcroft.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Westcroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Westcroft Nursing Home is calculated as follows: ( (186 Excellents x 5) + (14 Goods x 4) ) ÷ 200 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westcroft Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (10)

Ketan

Ketan Patel

Job Title: Managing Director

Joined: 2008

Ketan is the Managing Director at Westcroft and has worked at the Home since May 2008. He enjoys playing sports in his free time and is a Manchester United fan.


Martin

Martin Rogerson

Job Title: Home Manager

Joined: 2019

Martin started with the Home in June 2019 and has vast knowledge and experience in running Care Homes for the Elderly. Martin is passionate about the care of the elderly and thrives to ensure that his staff are always giving exceptional excellence when it comes to care.


Hannah

Hannah Scott

Job Title: Deputy Home Manager

Joined: 2024

Hannah joined the team in November 2024 as Deputy Manager/Clinical Lead. She comes with good experience of working in Nursing Homes. She will add to the current management team with her knowledge and experience and push on the Home on even further.


Rebecca

Rebecca Kadere

Job Title: Registered Nurse

Joined: 2003

Rebecca is a Registered Nurse and has been with us since 2003.


Florence

Florence Phiri

Job Title: Registered Nurse

Joined: 2012

Flo is a Registered Nurse here at Westcroft.


Ronaldo

Ronaldo Castil

Job Title: Registered Nurse

Joined: 2017

Ronaldo is a Registered Nurse here at Westcroft.


Roselle

Roselle Sanchez

Job Title: Registered Nurse

Joined: 2005

Roselle works as Registered Nurse here at Westcroft


Gina

Gina Bosworth

Job Title: Team Leader

Joined: 2020

Gina is our Team Leader and is also a Winner of the Stars of Social Care Awards 2024 in the category of Fabulous Frontline Leader.


Nicola

Nicola Millward

Job Title: Laundry Housekeeper

Joined: 2007

Nicola is our Landry housekeeper


Melanie

Melanie Williams

Job Title: Housekeeper

Joined: 2006

Melanie is our Housekeeper her at Westcroft