Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Alveston Leys Care Home has a Review Score of 9.5 (9.503) out of 10, based on 32 reviews in the last 2 years. Over all time Alveston Leys Care Home has 101 reviews.
Review from Nick G (Son of Resident) published on 10 April 2025
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Reply from Grace Langfield, Customer Service Adviser at Alveston Leys Care Home
Thank you for your lovely review. We are so pleased that your Mum, family and friends had a wonderful time alike and it's nice to hear our staff went above and beyond to celebrate such a monumental occasion. Thank you for choosing Alveston Leys as your Mum's home.
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Review from Rowena Q (Sister of Resident) published on 8 April 2025
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Reply from Grace Langfield, Customer Service Adviser at Alveston Leys Care Home
Thank you for your kind words. We are so pleased to hear words such as "fantastic atmosphere" and "wonderful care" being used to describe our care. We hope to continue providing your Brother with the best possible care.
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Review from Kate L (Daughter of Resident) published on 26 March 2025
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Reply from Maria Ricketts, Customer Care Adviser at Alveston Leys Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mothers stay as comfortable as possible.
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Review from Jennifer C (Respite Resident) published on 17 February 2025
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Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home
We appreciate you taking the time to leave us your comments. We are so pleased to hear that you enjoyed your stay with us at Alveston Leys Care Home. It is wonderful to hear that you were impressed with the high standards of care provided, fun entertainment and delicious meals provided. Thank you for choosing Alveston Leys for your stay.
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Review from Sally Q (Granddaughter of Resident) published on 3 January 2025
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Reply from Maria Ricketts, Customer Care Adviser at Alveston Leys Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Clean" and "Warm" being used to describe our care. Please let us know if there is anything we can do to make your Grandmother's stay as comfortable as possible.
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Review from Amelia J (Sister of Resident) published on 18 October 2024
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Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home
Thank you for your lovely review. It is so wonderful to hear that you are impressed with the high standards of care provided, varied entertainment and the relaxing environment at Alveston Leys Care Home. It is always brilliant to hear words like "Professional", "Helpful" and "Polite" being used to describe our staff. Our resident's health and well-being are an absolute priority so we are happy that your loved one has been able to experience dignity, love and respect from our staff at Alveston Leys. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from C B (Daughter of Resident) published on 17 September 2024
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Reply from Maria Ricketts, Customer Care Adviser at Alveston Leys Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are looking forward to seeing you again.
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Review from E D (Sister of Resident) published on 13 September 2024
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Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from G J (Son of Resident) published on 29 August 2024
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Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home
Thank you for your kind words. It is so lovely to hear that your Mum has settled in well and that she is enjoying taking part in our activities. We are glad to know that your Mum's stay so far has been positive. We hope to continue providing your loved one with the best possible care.
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Review from Sonia G (Daughter of Resident) published on 10 April 2024
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Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are so pleased that your Mum is happy and enjoying life. We are happy to hear you feel like a part of our Alveston Leys family and we hope to continue providing your loved one with the best possible care.
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Review from Amanda S (Daughter of Resident) published on 5 April 2024
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Reply from Grace Langfield, Customer Service Adviser at Alveston Leys Care Home
Thank you for your lovely review. It is always nice to hear from residents who have felt so excellently cared for and looked after whilst staying with us. Thank you for choosing Alveston Leys and we hope to see you again soon.
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Review from B H (Respite Resident) published on 2 April 2024
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Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like Kind and Patient being used to describe our staff. We will discuss your feedback about the food and bathrooms with the homes manager to help them continually improve their service. Thank you for choosing Alveston Leys for your stay.
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Review from Daryl H (Daughter of Resident) published on 12 March 2024
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Reply from Grace Langfield, Customer Service Adviser at Alveston Leys Care Home
Thank you for taking the time to leave such kind words. We are saddened to hear of your loss, but very grateful our staff could help your family and especially your mum, through such a difficult time. We hope to continue providing her with the best possible care.
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Review from D N (Sister of Resident) published on 29 January 2024
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Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home
Thank you for taking the time to leave your kind review. We are very happy to hear you can feel at ease with your sister in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.
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Review from K P (Daughter of Resident) published on 18 January 2024
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Reply from Grace Langfield, Customer Service Adviser at Alveston Leys Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well. We will discuss your feedback with the home’s manager to help them continually improve their services.
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Review from Lynn N (Daughter of Resident) published on 18 January 2024
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Reply from Grace Langfield, Customer Service Adviser at Alveston Leys Care Home
Thank you for your kind words. We are very happy to hear you can feel so at ease with your mum in our care home, especially with our staff members who are willing to go above and beyond for our residents and their families, always ensuring they are receiving the best possible care. We will certainly pass your comments on to the home's manager.
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Review from Joanna P (Daughter of Resident) published on 24 November 2023
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Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home
Thank you for your lovely review. It is always nice to hear words like “kind” and “caring” being used to describe our care and we are pleased to hear that you and your family feel supported. We will discuss your feedback with the home’s manager to help them continually improve their service. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from D J (Daughter of Resident) published on 24 November 2023
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Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is so lovely to hear that your mum is comfortable and feels safe too. We hope Alveston Leys Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.
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Review from N S (Niece of Resident) published on 23 November 2023
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Reply from Grace Langfield, Customer Service Adviser at Alveston Leys Care Home
Thank you for your kind review. We are so pleased to hear our staff have been nothing short of accommodating and supportive to your family, making the transition into our home as smooth as it can be. Please let us know if there is anything we can do to make your uncle's stay as comfortable as possible.
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Review from Robert W (Husband of Resident) published on 15 November 2023
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Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care and we are glad to help you and your family through such a difficult time. We hope to continue providing your wife with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.
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The Review Score of 9.5 (9.503) out of 10 for Alveston Leys Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.503 for Alveston Leys Care Home is calculated as follows: ( (245 Excellents x 5) + (88 Goods x 4) + (37 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 378 Ratings = 4.503
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alveston Leys Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 May 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Mar 2025
We welcome those in need of nursing, palliative and residential care, including specialist Huntington's and Parkinson's care. Our beautiful period building feels very homely, with original features. Our mature garden is wheelchair friendly. There are huge cedar trees, a gazebo, and outdoor seating with lots of summer flowers. Each room is well decorated, with its own en-suite bathroom and flat screen TV.
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Job Title: Home Manager
Joined: 2022
I joined Bupa in April 2022 and so far, have thoroughly enjoyed my time with the company, leading the team at Alveston Leys.
I started my career in care as a housekeeper and have since developed my skills, working through a variety of roles until I became the Home Manager for Alveston. I really enjoy looking after and caring for others, as well as providing an open and honest environment. I thrive on the challenges that social care can often exhibit, as well as advocating for my team and residents. It has always been my goal to make a difference in a person’s life for the better, which I feel to be very important in the enhancement of our resident’s wellbeing.
I live with my husband and son just 30 minutes from the home and as a family, we enjoy all things football. I enjoy travelling to see how different cultures live and have a keen eye for a good book!
Job Title: Clinical Deputy Manager
I am a registered mental health nurse. I have worked in the health and Social care sector for 40 years. I started as a volunteer when I was 16 years old working in hospitals. Since training and qualifying in 1987, I have worked in acute psychiatry, complex mental health, and physical disabilities, to palliative care in the community. I have worked all roles within the setting, including a nurse, deputy manager, general manager, clinical specialist roles, and teaching foundation level up to FE level. Training and specialist knowledge; dementia care, complex mental health and I have completed palliative care and end-of-life care at a degree level, plus Teaching and assessing in clinical practice. I have a professional interest in residents' rights, mental capacity and person-centred care practices.
Job Title: Senior Sister
Joined: 2003
I moved to England in 2003 from Romania where I was a Theatre Nurse for 11 years. I joined as a Senior Carer and completed a return to practice course then I was promoted to Registered Nurse in 2009 and then Senior Sister in 2017.
I enjoy making a difference to our residents and their families and specialise in palliative and end of life care. Keeping our residents comfortable and happy is very important to me and my role is very rewarding.
At every opportunity i will attend training courses and conferences to continue to develop my skills and knowledge.
I live locally with my husband and 2 children and I enjoy walking, cycling, baking and always have a good book on the go.
Job Title: Trainee Nurse Associate
Joined: 2017
I began working in the care sector whilst I was sitting my A Levels. I started as a Health Care Assistant and I found all aspects of care very interesting but in particularly medication and palliative care. Whilst at university I continued to work as a Health Care Assistant and I was promoted to Senior Health Care Assistant. In 2017 I moved to Alveston Leys as a Bank Senior Care Assistant and got very involved with clinical skill. I continued to focus on the profession of care as opposed to teaching and eventually left my daytime role as a school teacher in order to focus solely on caring for others.
In 2022 I applied to The Nursing Associate Programme and was successful. I am now in my second year as a Trainee Nurse Associate with a few years to continue to progress as a Registered Nurse in the future. I thoroughly enjoy my role as no two days are the same. I love the atmosphere at our home and our residents all brighten up my day. I really enjoy supporting others to live a happy and healthy life, as well as leading the team by example. I have a keen interest in medication management and have recently become one of the Medication Champions for Alveston Leys.
I am an auntie to 3 children and they keep me busy out of work and I love watching sport.
Job Title: Receptionist
Joined: 2020
I'm Janet, the receptionist here at Alveston Leys. I help and care for residents' families as they visit and assist residents with any daily requests, ensuring they're happy.
I live within walking distance to the home (weather permitting). I have one daughter who now lives in Bristol. In my spare time I love meeting up with her, going to the theatre, reading, keeping fit and socialising with my friends.
Job Title: Administrator
Joined: 2014
I have been working at Alveston Leys since 2014, firstly as a Customer Advisor, then later moved to the role of Administrator. I have had a few different Customer careers but working in Care and at Alveston Leys is where I feel “at home”. I love spending time with the residents when I can.
I live locally with my husband and daughter, who was a “lockdown baby”. I often bring her in to visit the residents which they both enjoy.
Job Title: Senior Activity Coordinator
I have worked at Bupa for 12 years and have been at Alveston Leys for 2 years in my role of Activity Co-ordinator.
I love my job as an Activity Coordinator, especially being able to make a difference in the well-being of the residents.
I have a passion for films and food and enjoy keeping fit by playing squash and taking part in ultra-challenge charity walks.
Job Title: Chef Manager
Joined: 2023
I have worked for in hospitality for 37 years. I enjoy working in care services as being able to talk to the residents and find out their likes and dislikes, and then providing this for them is great, as well as the team ethics here at Alveston Leys.
I am a father of 4 boys and we are all football mad! In my spare time I love spending it with them and doing anything football related.
Job Title: Maintenance Operator
Joined: 2004
I have worked at Alveston Leys for 20 years. I moved to England in 2004 from Romania to join my wife. Prior to moving here, I was working as an engineer in a foundry. I started at Alveston Leys as a Kitchen Assistant, progressing to Assistant Chef, and 5 years ago I transferred to become the Maintenance Operator.
I enjoy working here as I like to help the residents fix things - even if it's just odd jobs around the home. I love chatting with residents and finding out about their lives.
I live locally to the home with my wife, Dani, and my 2 children. In my spare time I enjoy walking, cooking and watching a good movie!
Job Title: Senior Housekeeper
Joined: 2021
I started working at Bupa 3 years ago. Previous to this role, I have experience working in hospitality and admin. I enjoy working in care services as I love knowing I'm helping those who require the support.
I live at home with my daughter. In my spare time I enjoy yoga classes, and anything related to psychology & criminology!