Alveston Leys Care Home

Kissing Tree Lane, Alveston, Stratford-upon-Avon CV37 7QN
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9.5 101 Reviews
  • Alveston Leys Care Home, Stratford-upon-Avon
Alveston Leys welcomes both long and short-term residential stays and offers a range of tailored care packages for complex nursing and personal care needs, including Parkinson’s, respite, convalescence and palliative care.

Situated near the village of Tiddington, the Georgian property boasts original features such as large windows and fireplaces and is set within pleasant grounds.

Accommodation offers recently refurbished, tastefully decorated rooms with a mix of single and double bedrooms as well as two self-contained living suites allowing for a more independent lifestyle. All rooms provide en-suite facilities and a 24 hour call system. Bedrooms are fully furnished to an extremely high standard, including; a bed, bedside table, wardrobe, chest of drawers, armchair, flat screen television and a telephone point.

A varied menu of nutritional and appetising meals are served daily.

Residents can enjoy a busy social program of events and activities including arts and crafts, exercises, quizzes and board games. All activities can be tailored to different levels of mobility allowing everyone to join in. There are regular visits to the home from a mobile library and entertainers.

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Care Provided by Alveston Leys Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sian Howse (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Alveston Leys Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Alveston Leys Care Home Reviews (101)

Total of 101, showing 21-40
9.5

Alveston Leys Care Home has a Review Score of 9.5 (9.503) out of 10, based on 32 reviews in the last 2 years. Over all time Alveston Leys Care Home has 101 reviews.

Overall Experience

  • 58
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Date Published

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Review from Judith S (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the care staff are very good, health issues are usually followed by doctors/nurses visits.
Cleanliness has improved, although public areas scruffy.
Food is very unsatisfactory, little and repetitive choice. Overcooked tough meats, Frozen vegetables at a time when fresh available readily.
I think the chefs are very inconsistent.

Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “very good” being used to describe our care. We have a genuine regard for all of our residents and we will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Deana D (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Find the carers so kind and helpful. Very clean, food very good. The care for my mum is so good she feels at home and safe. The gardens and surrounding area is so nice, can walk around village, go to the pub. It feels like your own home, not a care home.

Reply from Grace Langfield, Customer Service Adviser at Alveston Leys Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “kind ” and “safe” being used to describe our care, and we are pleased to hear it feels more like a home away from home for Mum. We hope to continue providing your loved one with the best possible care.


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Review from Lewis O (Grandson of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find the home very welcoming, it's like a big mansion, very homely. Staff are wonderful. Nan said the food is excellent. The rooms are very nice.

Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear words like “very welcoming” and “wonderful” being used to describe our care. We hope to continue providing your nan with the best possible care.


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Review from Anne B (Wife of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here since January. It was a very difficult time for us both. However, the staff have been superb. They have shown nothing but kindness and patience. His room is comfortable, and the food is good. There is plenty of stimulation for the residents with craft groups, cookery, singing,
outings to the pub and walks. The gardens are a joy to sit in and a lovely terrace to socialise. A doctor visits regularly and nurses for specialist care. I can’t praise Alveston Leys enough. Thank you for all your care.

Reply from Rebecca Kellegher, Customer Service Adviser at Alveston Leys Care Home

Thank you for taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Alveston Leys Care Home.


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Review from J L (Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, and I am very happy with the team.

Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home

Thank you for your lovely review. It is always nice to hear words like “Kind” being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from K L (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found this care home to be welcoming, caring, social and a feeling of warmth and friendliness towards residents, family and friends of the residents. Queries are dealt with pretty promptly and the activities put on are varied and fun. The carers and nursing staff are attentive and keep families
informed. The surroundings are beautiful too and very peaceful, Very pleased with this care home.

Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home

Thank you for your kind words. It is always nice to hear words like “welcoming, caring, social and a feeling of warmth and friendliness” being used to describe our care. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from A K (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I'm very satisfied with the level of care given to Mum and she seems happy too. Definitely noticed an uptick in the level of activities for residents (though Mum can't participate) and all big occasions are marked well. The home is more well-kept than it has been for a while. There is no doubt
staff are stretched and there's still a high turnover at the care level which is a shame. I do sometimes have to chase to get things done like hair washing and nail cutting.

Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care with the recent improvements that have been implemented. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from D T (Friend of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and attentiveness to my friend have been exemplary. Her wishes or various wants have been carefully taken into account.

Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home

Thank you for your kind words. It is always nice to hear words like “kindness” and “attentiveness” being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from D T (Friend of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my friend has been transferred to Alveston Leys I have seen a fantastic improvement in her physical and mental health. The staff have been welcoming and supportive, understanding and at all times professional. The home is always clean and the staff are polite and very welcoming and supportive,
there are always lots of organised events or outings. I can not fault the home and would have no hesitation in recommending Alveston Leys. I work for the NHS and am happy to share the delight this home brings.

Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home

Thank you for leaving your kind words. We are so pleased to hear that your friend's physical and mental health has improved and that you are impressed with the level of care that our staff provides. It is always nice to hear words like supportive and professional being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from W I (Mother of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been very badly disabled with a massive stroke. He is unable to do virtually anything for himself but the staff have been so kind and helpful at all times. He will have to spend the rest of his life in care so our family are pleased we have chosen Alveston Leys.

Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your son in our care and we are glad to help you and your family through such a difficult time. We hope Alveston Leys care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from A M (Daughter of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now open a resident at Alveston Leys for more than six years. The home was very supportive during the covid pandemic and since then as Mum's mobility has decreased and she has needed more support and care.

Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home

Thank you for your kind words. We hope Alveston Leys Care Home did everything possible to make the transition as easy as possible, especially during the pandemic and beyond. We hope to continue providing your mum with the best possible care.


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Review from D L (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

A few of the staff were very good in the care of my mother but unfortunately the bad outweighs the good. Curtains not being drawn, commode not being emptied, bed not made, room not cleaned, extremely poor laundry service. Sometimes lukewarm and bad quality prepared meals. My mother should have stayed
in respite for four to six weeks but only managed two. Unfortunately, she came out of the home in a far worse condition than she went in. An experience never to be repeated.

Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home

We are really sorry to hear about your experience with us. We take this feedback seriously and have made relevant teams aware of items mentioned in your review. If you would like to discuss further please email feedback@bupa.com


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Review from E B (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received a lovely warm welcome when he initially arrived for a respite stay at Alveston Leys and the staff and management were extremely helpful when it came to arranging a full-time place for him at the home. Dad seems very well cared for (and very well fed!) and the carers and nurses have all
been kind, friendly and respectful.

Reply from Rebecca Kellegher, Customer Service Adviser at Alveston Leys Care Home

Thank you for your lovely words. It is always nice to hear words like “Kind” and “Respectful” being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from W D (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff and lots of good activities for the residents to join in with.

Reply from Rebecca Kellegher, Customer Service Adviser at Alveston Leys Care Home

Thank you for your kind words. We are pleased to hear that the staff are caring and very friendly at Alveston Leys. Please do let us know if there is anything more we can do to make your loved ones stay as comfortable as possible.


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Review from Annie N (Next of Kin) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hugely grateful to the outstanding staff in all departments at Alveston Leys for the exemplary care, kindness, respect and dignity given to residents, their friends and their families.

Reply from David Mclean, Customer Service Adviser at Alveston Leys Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like "exemplary care" and "kind" being used to describe our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from J A (Partner of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner arrived at Alveston Leys in very poor health - both mentally and physically after a double leg amputation. With the excellent care and kindness he has received over the past months he is in much better health and coping with life. There is a wonderful atmosphere in the home - nothing is too
much trouble for the staff. Everything is done to make the lives of residents as happy as possible.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for your kind words. We are so happy that your partner is now in a much better place both mentally and physically and that we were able to facilitate this for him. Thank you for choosing Alveston Leys.


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Review from P G (Niece of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was only in the residential care for 2 months but it followed two periods of respite/post hospital care. She suffered a stroke and died 8 days later. Through everything, all the staff from admin, maintenance, reception, carers, and nurses were absolutely brilliant. Sensitive, caring, and helpful
at all times.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for your kind words. Please accept our sincere condolences, hopefully it is of comfort knowing that she received the best care possible.


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Review from A G (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Alveston Leys since February 2022 after the sudden death of my mother, the home and nurses have gone the extra mile to ensure Dad has settled in well, that all his nursing and care needs are met and that he socialises with other residents and is stimulated. The activity officer
is excellent and has all sorts of ways of entertaining and stimulating the residents which really helps Dad's mental health.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for your review. We are glad we were able to help support your Father through this difficult period.


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Review from Ruth J (Sister of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister had complicated needs on her arrival in August (primarily for respite). I found the staff very kind and resourceful immediately on arrival. Since then, her condition has deteriorated and the team looking after her has been consistent in their care and also in connecting with me on the developments
her disease has taken.

Reply from Amanda Barnes, Customer Service Adviser at Alveston Leys Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you found our staff kind and resourceful and that you feel her care has been consistent throughout. Thank you for choosing Alveston Leys for your sister's stay.


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Review from Robert L (Son of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into Alveston Leys at her own choice in March 2021 and remained there until her recent death. Throughout that time and despite the issues raised by Covid she was extremely well looked after by the care staff on the residential side. As a very independent woman, she was treated with enormous
respect and her needs were respected and well supported. The care she received in the final few weeks of her life was exceptional. I cannot speak highly enough of the attention and concern that was shown for her dignity in the final days.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for your kind words. Hopefully, you are comforted by knowing that your Mother was genuinely cared for by everyone at Alveston Leys. Thank you again for your recommendation.


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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Alveston Leys Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.503 for Alveston Leys Care Home is calculated as follows: ( (245 Excellents x 5) + (88 Goods x 4) + (37 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 378 Ratings = 4.503

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alveston Leys Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

We welcome those in need of nursing, palliative and residential care, including specialist Huntington's and Parkinson's care. Our beautiful period building feels very homely, with original features. Our mature garden is wheelchair friendly. There are huge cedar trees, a gazebo, and outdoor seating with lots of summer flowers. Each room is well decorated, with its own en-suite bathroom and flat screen TV.


Awards / Recognitions (8)

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Meet the Team (10)

Sian

Sian Howse

Job Title: Home Manager

Joined: 2022

I joined Bupa in April 2022 and so far, have thoroughly enjoyed my time with the company, leading the team at Alveston Leys.


I started my career in care as a housekeeper and have since developed my skills, working through a variety of roles until I became the Home Manager for Alveston. I really enjoy looking after and caring for others, as well as providing an open and honest environment. I thrive on the challenges that social care can often exhibit, as well as advocating for my team and residents. It has always been my goal to make a difference in a person’s life for the better, which I feel to be very important in the enhancement of our resident’s wellbeing.


I live with my husband and son just 30 minutes from the home and as a family, we enjoy all things football. I enjoy travelling to see how different cultures live and have a keen eye for a good book!


Liz

Liz Hudson

Job Title: Clinical Deputy Manager

I am a registered mental health nurse. I have worked in the health and Social care sector for 40 years. I started as a volunteer when I was 16 years old working in hospitals. Since training and qualifying in 1987, I have worked in acute psychiatry, complex mental health, and physical disabilities, to palliative care in the community. I have worked all roles within the setting, including a nurse, deputy manager, general manager, clinical specialist roles, and teaching foundation level up to FE level. Training and specialist knowledge; dementia care, complex mental health and I have completed palliative care and end-of-life care at a degree level, plus Teaching and assessing in clinical practice. I have a professional interest in residents' rights, mental capacity and person-centred care practices.


Daniela

Daniela Tudor

Job Title: Senior Sister

Joined: 2003

I moved to England in 2003 from Romania where I was a Theatre Nurse for 11 years. I joined as a Senior Carer and completed a return to practice course then I was promoted to Registered Nurse in 2009 and then Senior Sister in 2017.


I enjoy making a difference to our residents and their families and specialise in palliative and end of life care. Keeping our residents comfortable and happy is very important to me and my role is very rewarding.


At every opportunity i will attend training courses and conferences to continue to develop my skills and knowledge.


I live locally with my husband and 2 children and I enjoy walking, cycling, baking and always have a good book on the go.


Laura

Laura Shirley

Job Title: Trainee Nurse Associate

Joined: 2017

I began working in the care sector whilst I was sitting my A Levels. I started as a Health Care Assistant and I found all aspects of care very interesting but in particularly medication and palliative care. Whilst at university I continued to work as a Health Care Assistant and I was promoted to Senior Health Care Assistant. In 2017 I moved to Alveston Leys as a Bank Senior Care Assistant and got very involved with clinical skill. I continued to focus on the profession of care as opposed to teaching and eventually left my daytime role as a school teacher in order to focus solely on caring for others.


In 2022 I applied to The Nursing Associate Programme and was successful. I am now in my second year as a Trainee Nurse Associate with a few years to continue to progress as a Registered Nurse in the future. I thoroughly enjoy my role as no two days are the same. I love the atmosphere at our home and our residents all brighten up my day. I really enjoy supporting others to live a happy and healthy life, as well as leading the team by example. I have a keen interest in medication management and have recently become one of the Medication Champions for Alveston Leys.


I am an auntie to 3 children and they keep me busy out of work and I love watching sport.


Janet

Janet Llewellyn

Job Title: Receptionist

Joined: 2020

I'm Janet, the receptionist here at Alveston Leys. I help and care for residents' families as they visit and assist residents with any daily requests, ensuring they're happy.


I live within walking distance to the home (weather permitting). I have one daughter who now lives in Bristol. In my spare time I love meeting up with her, going to the theatre, reading, keeping fit and socialising with my friends.


Hannah

Hannah Matthews

Job Title: Administrator

Joined: 2014

I have been working at Alveston Leys since 2014, firstly as a Customer Advisor, then later moved to the role of Administrator. I have had a few different Customer careers but working in Care and at Alveston Leys is where I feel “at home”. I love spending time with the residents when I can.
I live locally with my husband and daughter, who was a “lockdown baby”. I often bring her in to visit the residents which they both enjoy.


Phil

Phil Vickers

Job Title: Senior Activity Coordinator

I have worked at Bupa for 12 years and have been at Alveston Leys for 2 years in my role of Activity Co-ordinator.


I love my job as an Activity Coordinator, especially being able to make a difference in the well-being of the residents.


I have a passion for films and food and enjoy keeping fit by playing squash and taking part in ultra-challenge charity walks.


Mark

Mark Brady

Job Title: Chef Manager

Joined: 2023

I have worked for in hospitality for 37 years. I enjoy working in care services as being able to talk to the residents and find out their likes and dislikes, and then providing this for them is great, as well as the team ethics here at Alveston Leys.


I am a father of 4 boys and we are all football mad! In my spare time I love spending it with them and doing anything football related.


Paul

Paul Tudor

Job Title: Maintenance Operator

Joined: 2004

I have worked at Alveston Leys for 20 years. I moved to England in 2004 from Romania to join my wife. Prior to moving here, I was working as an engineer in a foundry. I started at Alveston Leys as a Kitchen Assistant, progressing to Assistant Chef, and 5 years ago I transferred to become the Maintenance Operator.


I enjoy working here as I like to help the residents fix things - even if it's just odd jobs around the home. I love chatting with residents and finding out about their lives.


I live locally to the home with my wife, Dani, and my 2 children. In my spare time I enjoy walking, cooking and watching a good movie!


Magda

Magda Juskowiak

Job Title: Senior Housekeeper

Joined: 2021

I started working at Bupa 3 years ago. Previous to this role, I have experience working in hospitality and admin. I enjoy working in care services as I love knowing I'm helping those who require the support.


I live at home with my daughter. In my spare time I enjoy yoga classes, and anything related to psychology & criminology!