Alveston Leys Care Home

Kissing Tree Lane, Alveston, Stratford-upon-Avon CV37 7QN
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9.5 101 Reviews
  • Alveston Leys Care Home, Stratford-upon-Avon
Alveston Leys welcomes both long and short-term residential stays and offers a range of tailored care packages for complex nursing and personal care needs, including Parkinson’s, respite, convalescence and palliative care.

Situated near the village of Tiddington, the Georgian property boasts original features such as large windows and fireplaces and is set within pleasant grounds.

Accommodation offers recently refurbished, tastefully decorated rooms with a mix of single and double bedrooms as well as two self-contained living suites allowing for a more independent lifestyle. All rooms provide en-suite facilities and a 24 hour call system. Bedrooms are fully furnished to an extremely high standard, including; a bed, bedside table, wardrobe, chest of drawers, armchair, flat screen television and a telephone point.

A varied menu of nutritional and appetising meals are served daily.

Residents can enjoy a busy social program of events and activities including arts and crafts, exercises, quizzes and board games. All activities can be tailored to different levels of mobility allowing everyone to join in. There are regular visits to the home from a mobile library and entertainers.

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Care Provided by Alveston Leys Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sian Howse (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Alveston Leys Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Alveston Leys Care Home Reviews (101)

Total of 101, showing 41-60
9.5

Alveston Leys Care Home has a Review Score of 9.5 (9.503) out of 10, based on 32 reviews in the last 2 years. Over all time Alveston Leys Care Home has 101 reviews.

Overall Experience

  • 58
  • 38
  • 4
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Date Published

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Review from J R (Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is what being in Alveston Leys means. The staff are great, the home is very 'homely'. I was worried when I realised I was moving in but soon relaxed under the gentle care of the staff. Now I am almost back to my old self thanks entirely to their care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for your kind words. We are so happy to know that you feel at home and that you are almost back to yourself again with the support of everyone at Alveston Leys. Thank you again for taking the time to write a review.


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Review from J W (Friend of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting frequently since my friend's admission in August. She has been very well looked after and has settled in well after a shaky start. She enjoys all the activities and joins in. The activities coordinator is exceptional in his care for the residents, also for the wider community wrapping
Christmas presents for a food bank.

Reply from Amanda Barnes, Customer Service Adviser at Alveston Leys Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your friend is well cared for and settled in well to our home. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.


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Review from V G (Friend of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been coming to see my friend in Alveston Leys, she was very low and unsteady, the difference in her now is amazing, absolutely thriving and happy with the care of the home. The entertainment is excellent, she joins in, it's doing her the world of good. There is a lot of good caring, activities
and good meals.

Reply from Amanda Barnes, Customer Service Adviser at Alveston Leys Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your friend is thriving and happy in our care and taking part in our activities. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.


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Review from K B (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Alveston Leys in August 2021 after living independently in her own home. At 91 she felt she needed full-time care and she has been impressed by how kind and caring all the staff have been. The residential wing staff made her feel welcome and safe from day one. They encouraged her
to mix and share lunchtimes with fellow residents and join in with activities. She loves going into the gardens and all in all she's very happy. She's treated with respect and dignity and my family and my brother and family are very grateful for the care the staff provide to our Mother/Grandma/Great Grandma.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for taking the time to leave your review. We are so glad to hear that your Mother is happy in our care at Alveston Leys and that she enjoys the gardens.


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Review from C C (Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

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Review from Anne C (Wife of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to covid restrictions I was unable to see any of the rooms or much of the home so obviously did not see any of the management but everyone I did meet was always very polite, professional, caring, and helpful. I have visited Alveston Leys in the past and have always been impressed with it. The care,
interest, and interaction between staff and residents. The home is always very clean, well thought out, and provides plenty to occupy the residents.

Reply from Amanda Barnes, Customer Service Adviser at Alveston Leys Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you are happy with the care your relative has received. Please let us know if there is anything more we can do to make their stay as comfortable as possible.


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Review from Nigel R (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with love, compassion and dignity during her stay. Although she was only there for about 6 months our family were constantly kept up to date with our mother's health and welfare.
Thank you all for your support, dedication and being part of our family!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

We appreciate you taking the time to leave us your review. It is so nice to hear you describe the care that was provided to your mother as "loving, compassionate and dignified". Hopefully you can go away from this knowing that she received the best possible care.


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Review from Christine R (Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alveston Leys has everything a care home should. Professional, caring, and understanding staff. Always there for one and nothing too much trouble, sympathetic to one's needs - a great asset in my opinion. Well done Alveston Leys. Lovely gardens to help with one's recovery.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for your kind words. It is always so nice to hear words like "professional, caring and understanding" used to describe our staff. Thank you for choosing us for your recovery care.


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Review from S H (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Alveston Leys straight from hospital. I was made very welcome and settled in very quickly. The staff were very aware of the needs of their patients and responded quickly when help was needed.

Reply from Amanda Barnes, Customer Service Adviser at Alveston Leys Care Home

Thank you for taking the time to leave your review. We are happy Alveston Leys did everything possible to make your transition as easy as possible. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from D J (Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here for 2 weeks but have really enjoyed my stay. The staff have been excellent, nothing has been too much trouble. Everyone has been extremely kind and nothing has been too much trouble.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for taking the time to leave your review. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from A C (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and helpful. The care Mum has received is excellent. She has flourished at Alveston Leys Care Home after being transferred from hospital.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for your review. We are so happy that your Mother has flourished in our care. We hope to continue providing her with the best care possible for as long as she needs it.


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Review from B C (Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and friendly place and all made welcome.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Alveston Leys Care Home

Thank you for your review. We are happy to hear that you feel this is a friendly and welcoming place. If there is anything more we can do for you please just ask.


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Review from N S (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the standard of the care home is good. The food served could be a little more appetising and varied; it seems to be on a two-week loop of the same! The rooms are somewhat small unless you pay more. The garden area is very well kept and could be utilised more. Apart from being short-staffed
regularly, the home cope well. I am also happy with the care they give my mother.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for taking the time to leave us your comments. I will certainly pass this on to the chef and the manager, please let us know if there is anything else we can do to make your Mother's stay more comfortable.


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Review from J B (Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the care home is understaffed which may be partly due to the virus. I am impressed by the steps that have been taken to avoid infection. Care is very good and the staff do their best to make us comfortable. Due to muscular dystrophy, I get around with my electric wheelchair, though I need to
be hoisted but handling is achieved competently and I feel safe. My main complaint about living here has been the standard of food served, in this respect, it is much improved.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for taking the time to leave a review. We are glad to hear that you feel the staff look after you with competency and care and that you are finding the food to be improved. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from R K (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is cared for well by the carers, two of whom are exceptional. My mother is bed-bound and seems to be left on her own for long periods. Perhaps a little more frequent 'popping in' by staff would be helpful.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you very much for your feedback, we really appreciate your time. We will make sure to share your feedback with the home.


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Review from P W (Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nervous at first, carers cannot be praised enough. Kind and wonderful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you for your review. We hope the team did everything they could to make the transition as easy as possible for you.


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Review from Louise S (Daughter of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Alveston Leys for end of life care, although only there a couple of days, she was cared for so compassionately. Every time I contacted or visited I was made to feel at ease at such a sad time. All of the staff are a credit to Alveston Leys. I would not hesitate to recommend Alveston Leys.
Thank you all for your kindness.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Alveston Leys Care Home

We really appreciate you taking the time to leave us such lovely comments. We were glad to help you and your family through such a difficult time. We are very sorry about your loss.


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Review from Ros J (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a long term resident of Alveston Leys and as a relative, I am very happy with the care she has received. I feel the staff are extremely caring and understanding of my mum’s needs. They keep me informed on every aspect of her care. It has been challenging during COVID not to be able to visit
but once visiting has been allowed again it has been handled in a very organised way. This is definitely a home where the staff care about the residents and my mum is well looked after.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Alveston Leys Care Home

Thank you so much for your kind comments regarding Alveston Leys. We really appreciate you taking the time to leave us some feedback. We are so pleased you are happy with the care we have provided for your Mother, and that you can feel at ease with her in our care.


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Review from Sue M (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, the love and care shown to my mother after a fall and stay in hospital has been exemplary.
Thank you to every member of staff. The little touches have made such a difference and we all appreciate them during a very difficult time of virus.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Alveston Leys Care Home

We really appreciate you taking the time to leave us feedback, thank you for your really lovely comments. We are so pleased to hear you were happy with the care your Mother received.


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Review from C W (Son of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You took my mother in at the beginning of covid19, so her experience has been unusual. However, we are pleased as she is eating regularly. She has only had one episode of diverticulitis, rather than lots which she used to suffer. Also, she has regular medication and drinks, so she hasn't been rushed
to the hospital. We are very happy with the care she has had so far. All we need is for her to be allowed out on day trips and to plan a short break, and it will be perfect.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for the kind comments. We will discuss your feedback with the home manager to help us continually improve our service.


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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Alveston Leys Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.503 for Alveston Leys Care Home is calculated as follows: ( (245 Excellents x 5) + (88 Goods x 4) + (37 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 378 Ratings = 4.503

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alveston Leys Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

We welcome those in need of nursing, palliative and residential care, including specialist Huntington's and Parkinson's care. Our beautiful period building feels very homely, with original features. Our mature garden is wheelchair friendly. There are huge cedar trees, a gazebo, and outdoor seating with lots of summer flowers. Each room is well decorated, with its own en-suite bathroom and flat screen TV.


Awards / Recognitions (8)

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Meet the Team (10)

Sian

Sian Howse

Job Title: Home Manager

Joined: 2022

I joined Bupa in April 2022 and so far, have thoroughly enjoyed my time with the company, leading the team at Alveston Leys.


I started my career in care as a housekeeper and have since developed my skills, working through a variety of roles until I became the Home Manager for Alveston. I really enjoy looking after and caring for others, as well as providing an open and honest environment. I thrive on the challenges that social care can often exhibit, as well as advocating for my team and residents. It has always been my goal to make a difference in a person’s life for the better, which I feel to be very important in the enhancement of our resident’s wellbeing.


I live with my husband and son just 30 minutes from the home and as a family, we enjoy all things football. I enjoy travelling to see how different cultures live and have a keen eye for a good book!


Liz

Liz Hudson

Job Title: Clinical Deputy Manager

I am a registered mental health nurse. I have worked in the health and Social care sector for 40 years. I started as a volunteer when I was 16 years old working in hospitals. Since training and qualifying in 1987, I have worked in acute psychiatry, complex mental health, and physical disabilities, to palliative care in the community. I have worked all roles within the setting, including a nurse, deputy manager, general manager, clinical specialist roles, and teaching foundation level up to FE level. Training and specialist knowledge; dementia care, complex mental health and I have completed palliative care and end-of-life care at a degree level, plus Teaching and assessing in clinical practice. I have a professional interest in residents' rights, mental capacity and person-centred care practices.


Daniela

Daniela Tudor

Job Title: Senior Sister

Joined: 2003

I moved to England in 2003 from Romania where I was a Theatre Nurse for 11 years. I joined as a Senior Carer and completed a return to practice course then I was promoted to Registered Nurse in 2009 and then Senior Sister in 2017.


I enjoy making a difference to our residents and their families and specialise in palliative and end of life care. Keeping our residents comfortable and happy is very important to me and my role is very rewarding.


At every opportunity i will attend training courses and conferences to continue to develop my skills and knowledge.


I live locally with my husband and 2 children and I enjoy walking, cycling, baking and always have a good book on the go.


Laura

Laura Shirley

Job Title: Trainee Nurse Associate

Joined: 2017

I began working in the care sector whilst I was sitting my A Levels. I started as a Health Care Assistant and I found all aspects of care very interesting but in particularly medication and palliative care. Whilst at university I continued to work as a Health Care Assistant and I was promoted to Senior Health Care Assistant. In 2017 I moved to Alveston Leys as a Bank Senior Care Assistant and got very involved with clinical skill. I continued to focus on the profession of care as opposed to teaching and eventually left my daytime role as a school teacher in order to focus solely on caring for others.


In 2022 I applied to The Nursing Associate Programme and was successful. I am now in my second year as a Trainee Nurse Associate with a few years to continue to progress as a Registered Nurse in the future. I thoroughly enjoy my role as no two days are the same. I love the atmosphere at our home and our residents all brighten up my day. I really enjoy supporting others to live a happy and healthy life, as well as leading the team by example. I have a keen interest in medication management and have recently become one of the Medication Champions for Alveston Leys.


I am an auntie to 3 children and they keep me busy out of work and I love watching sport.


Janet

Janet Llewellyn

Job Title: Receptionist

Joined: 2020

I'm Janet, the receptionist here at Alveston Leys. I help and care for residents' families as they visit and assist residents with any daily requests, ensuring they're happy.


I live within walking distance to the home (weather permitting). I have one daughter who now lives in Bristol. In my spare time I love meeting up with her, going to the theatre, reading, keeping fit and socialising with my friends.


Hannah

Hannah Matthews

Job Title: Administrator

Joined: 2014

I have been working at Alveston Leys since 2014, firstly as a Customer Advisor, then later moved to the role of Administrator. I have had a few different Customer careers but working in Care and at Alveston Leys is where I feel “at home”. I love spending time with the residents when I can.
I live locally with my husband and daughter, who was a “lockdown baby”. I often bring her in to visit the residents which they both enjoy.


Phil

Phil Vickers

Job Title: Senior Activity Coordinator

I have worked at Bupa for 12 years and have been at Alveston Leys for 2 years in my role of Activity Co-ordinator.


I love my job as an Activity Coordinator, especially being able to make a difference in the well-being of the residents.


I have a passion for films and food and enjoy keeping fit by playing squash and taking part in ultra-challenge charity walks.


Mark

Mark Brady

Job Title: Chef Manager

Joined: 2023

I have worked for in hospitality for 37 years. I enjoy working in care services as being able to talk to the residents and find out their likes and dislikes, and then providing this for them is great, as well as the team ethics here at Alveston Leys.


I am a father of 4 boys and we are all football mad! In my spare time I love spending it with them and doing anything football related.


Paul

Paul Tudor

Job Title: Maintenance Operator

Joined: 2004

I have worked at Alveston Leys for 20 years. I moved to England in 2004 from Romania to join my wife. Prior to moving here, I was working as an engineer in a foundry. I started at Alveston Leys as a Kitchen Assistant, progressing to Assistant Chef, and 5 years ago I transferred to become the Maintenance Operator.


I enjoy working here as I like to help the residents fix things - even if it's just odd jobs around the home. I love chatting with residents and finding out about their lives.


I live locally to the home with my wife, Dani, and my 2 children. In my spare time I enjoy walking, cooking and watching a good movie!


Magda

Magda Juskowiak

Job Title: Senior Housekeeper

Joined: 2021

I started working at Bupa 3 years ago. Previous to this role, I have experience working in hospitality and admin. I enjoy working in care services as I love knowing I'm helping those who require the support.


I live at home with my daughter. In my spare time I enjoy yoga classes, and anything related to psychology & criminology!