Alveston Leys Care Home

Kissing Tree Lane, Alveston, Stratford-upon-Avon CV37 7QN
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9.5 101 Reviews
  • Alveston Leys Care Home, Stratford-upon-Avon
Alveston Leys welcomes both long and short-term residential stays and offers a range of tailored care packages for complex nursing and personal care needs, including Parkinson’s, respite, convalescence and palliative care.

Situated near the village of Tiddington, the Georgian property boasts original features such as large windows and fireplaces and is set within pleasant grounds.

Accommodation offers recently refurbished, tastefully decorated rooms with a mix of single and double bedrooms as well as two self-contained living suites allowing for a more independent lifestyle. All rooms provide en-suite facilities and a 24 hour call system. Bedrooms are fully furnished to an extremely high standard, including; a bed, bedside table, wardrobe, chest of drawers, armchair, flat screen television and a telephone point.

A varied menu of nutritional and appetising meals are served daily.

Residents can enjoy a busy social program of events and activities including arts and crafts, exercises, quizzes and board games. All activities can be tailored to different levels of mobility allowing everyone to join in. There are regular visits to the home from a mobile library and entertainers.

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Care Provided by Alveston Leys Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sian Howse (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Alveston Leys Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Alveston Leys Care Home Reviews (101)

Total of 101, showing 61-80
9.5

Alveston Leys Care Home has a Review Score of 9.5 (9.503) out of 10, based on 32 reviews in the last 2 years. Over all time Alveston Leys Care Home has 101 reviews.

Overall Experience

  • 58
  • 38
  • 4
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Date Published

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Review from Robert W (Brother of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's outlook on life has improved already though she has been here only 4 weeks. I am very happy with the friendliness and professionalism of the staff. The home is very pleasant and I feel that coming here is a new start for my sister.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

We really appreciate you taking the time to leave us such lovely comments. And thank you for trusting us with your sister's care.


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Review from Virginia L (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have both been in the care home for the past five months. The staff have been outstanding in providing individualised care for both of them. This holistic, friendly and professional approach has given our family the opportunity to keep our parents together despite their different needs. My
dad was apprehensive about living in a care home, but due to the friendly family-like atmosphere of the home which is a credit to all the staff, he soon adapted. He enjoyed the company and companionship of his fellow residents, and the loving care and friendship of the carers. He enjoyed the different activities and particularly being out in the garden. It has been difficult not being able to visit recently but the staff have been outstanding in their support to us as a family. Dad has recently sadly passed away, which has been extremely difficult due to the restrictions, however the compassionate care, commitment and support Dad received has been outstanding, we can never thank you all enough.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for the kind words and please let us know if there is anything else we can do for you or your family.


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Review from C T (Son of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away recently, during the Covid 19 lockdown whilst in the care of the home. The care and nursing staff were fantastic, just lovely. They did everything in their power to make the last days and hours comfortable for her and extended every help they could for the family in the circumstances.
I don’t know what more they could have done. They were as upset by her passing as anyone and it was clear my Mum had enjoyed her final years in a very caring and loving environment.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

We are glad to help you and your family through such a difficult time. Thank you for trusting us with your mother's care.


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Review from Helen D (Wife of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very friendly care home. My husband felt welcomed from the minute he entered until he left a week later (being on respite). Unfortunately, he resisted any of the activities on offer - of which there were many and varied. His room was very comfortable - he enjoyed the television - and the staff
were very attentive to all his needs.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for taking the time to leave such lovely feedback. We are very happy to hear your husband enjoyed staying with us. Hopefully, we will see you again in the future.


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Review from M M (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been fantastic and the staff go out of their way to help. Excellent care. The staff are compassionate, caring and also have a good sense of humour.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for the lovely comments. We are very happy to hear you've been enjoying yourself with us.


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Review from Linda C (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Alveston Leys for several years. At first, she was on the residential side of the home, but in her last year, she was moved to the medical side. At all times, she received the best possible care, and if there were concerns; I was notified immediately. I cannot think of a
better place to spend your last days - the staff are friendly and professional, the food is excellent (a major point), the home is clean, warm and comfortable; What more could you want?

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

We really appreciate such lovely feedback, thank you.


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Review from Fiona P (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum, aged 90, moved in for nursing care back in November. The staff have been just wonderful. I think our family can be a bit annoying because we’re very close and there have been so many visitors for three months. But it never felt inconvenient. Always like home with beautiful staff who we have
become so close to. My mum has had the best care - caring but always hugely professional. Nothing has been too much trouble and I will never know how to repay Alveston Leys and Bupa. I would love to name everyone but there are too many. However, I think if you have an excellent manager you attract excellent staff. Thank you Alveston.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for taking the time to leave such genuine and kind feedback.


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Review from A G (Respite Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at Alveston Leys Care Home for two weeks respite care and have been very kindly cared for. Every member of staff whom I have met has been attentive, polite and caring. I have been very pleased to be here.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

We are very happy to hear you enjoyed your stay at Alveston Leys. We hope to see you again in the future.


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Review from D P (Respite Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent stay for short restful stay. Good staff, very helpful. Nothing too much trouble.
Food very good presented very well. Staff very helpful. Extremely helpful and courteous.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for your kind words. We hope to see you again in the future.


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Review from S B (Sister of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Alveston Leys has been extremely helpful through a difficult experience of finding a care home. As she has Aspergers Syndrome and is now 81 years old, recently (April this year) had a stroke - the after-effects needing nursing care, which have proved to be extremely successful. The nurses have been
very kind to my sister and more importantly have kept us informed of her needs and her progress - well done Alveston Leys.

Reply from Catherine Smith, Senior Marketing & Development Manager at Alveston Leys Care Home

Thank you for taking the time to leave a review during what must have been a very stressful time for you. It's lovely to hear how about the staff's kindness towards your sister. I hope she continues to be very happy there. Best wishes.


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Review from Nicola L T (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alveston Leys Care Home is a most welcoming place. The staff are the element that makes the home special. They are all kind, caring and even loving towards the residents. They perform their daily tasks not only professionally but with true affection that comes from the heart.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for your kind words. We have genuine regard for all of our residents, so it is always nice to get such positive feedback.


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Review from P W (Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly atmosphere. Kind, helpful and willing staff. Room 18 is very bright and welcoming, with plenty of space.

Reply from Greta Narbutaityte, Customer Advisor at Alveston Leys Care Home

Thank you for your kind words. We are delighted to hear you are enjoying your room and the care provided.


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Review from J B (Friend of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited at least a dozen times for several hours at a time - the staff were delightful and helpful at all times.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

We really appreciate you taking the time to leave your feedback.


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Review from Jean D (Respite Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A comfortable room.
Food variable - porridge very good.
All carers very cheerful and helpful.
If I asked, I got. Unless I asked, things didn't necessarily happen.

Reply from Greta Narbutaityte, Customer Advisor at Alveston Leys Care Home

We are happy to hear you enjoyed your stay with us. There is always something we can improve upon so we are very grateful for the feedback.


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Review from Susan H (Wife of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been coming in for respite usually once a week every 5-6 weeks this year for nearly four years, the staff are welcoming and kind. The home is always clean and everyone is treated with respect, both residents and relatives. The staff endeavour to ensure all the individual needs are met
and they manage the whole variety of care needs well. The senior nurse management is also excellent.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for your kind words. We are very happy to hear your husband enjoys his stays with us. We are looking forward to seeing you again soon.


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Review from Daphne H (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has Alzheimer's and comes for respite when we go away. She likes it very much and the staff always remember her (even if she doesn't remember them!) and are very good with her. It is a very happy and friendly home with activities for everyone, if they want to be involved, they don't have to join
in if they don't want to.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for your kind words, Daphne.


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Review from F R (Respite Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I could not have had kinder or more caring carers and I am very grateful to them all. Food quite good, I think the quality could be addressed. I am only in transit as it were and have been here a week. My room and bathroom have not been cleaned throughout, though seems nice, bright and clean throughout
I do feel my bathroom should have been seen to, if not every day, every other day and bedside table and floor at least twice in the week.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for taking the time to leave your review. We will certainly discuss your feedback with the manager to help us continually improve our service.


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Review from David D (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean, smells clean and all staff are very helpful. A member of staff also takes extra time to inform me of any problems with my Mother every time the doctor has seen my Mother, therefore at every stage of my Mother's stay I am kept totally informed of any health problem that my Mother
might incur. The food is excellent, like being in a 5-star hotel. The staff are very kind, polite, considerate and cheerful. The different clubs that are offered are excellent with the various activities.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from Ian W (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are pleased and relieved that my parents are comfortable and well looked after at Alveston Leys. They have recently decided my father's health will not permit his return home so he is likely to spend the rest of his life with you. We are very grateful to all the staff for their warmth
and kindness to my parents. Our only concern is that there are occasions where there are not enough staff to deal with the urgent physical needs of residents. Given that, my parents are paying around £2000 per week for their care. BUPA needs to ensure adequate levels of staffing to maintain the excellent reputation of Alveston Leys.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from Rachel W (Daughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Alveston Leys mum has improved greatly. She is now happy and much more stable. Mainly due to the wonderful care she receives and the knowledge that she is in such a lovely care home. I am a registered nurse myself and know the expertise required to look after mum. Reading mums care plan
I was very impressed with the respect and level of attention mum receives every day. My mum was a nurse herself when she was younger and has always been a very strong and determined person. We greatly appreciate the fantastic care Alveston Leys provides for our wonderful mum. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Alveston Leys Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.503 for Alveston Leys Care Home is calculated as follows: ( (245 Excellents x 5) + (88 Goods x 4) + (37 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 378 Ratings = 4.503

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alveston Leys Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

We welcome those in need of nursing, palliative and residential care, including specialist Huntington's and Parkinson's care. Our beautiful period building feels very homely, with original features. Our mature garden is wheelchair friendly. There are huge cedar trees, a gazebo, and outdoor seating with lots of summer flowers. Each room is well decorated, with its own en-suite bathroom and flat screen TV.


Awards / Recognitions (8)

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Meet the Team (10)

Sian

Sian Howse

Job Title: Home Manager

Joined: 2022

I joined Bupa in April 2022 and so far, have thoroughly enjoyed my time with the company, leading the team at Alveston Leys.


I started my career in care as a housekeeper and have since developed my skills, working through a variety of roles until I became the Home Manager for Alveston. I really enjoy looking after and caring for others, as well as providing an open and honest environment. I thrive on the challenges that social care can often exhibit, as well as advocating for my team and residents. It has always been my goal to make a difference in a person’s life for the better, which I feel to be very important in the enhancement of our resident’s wellbeing.


I live with my husband and son just 30 minutes from the home and as a family, we enjoy all things football. I enjoy travelling to see how different cultures live and have a keen eye for a good book!


Liz

Liz Hudson

Job Title: Clinical Deputy Manager

I am a registered mental health nurse. I have worked in the health and Social care sector for 40 years. I started as a volunteer when I was 16 years old working in hospitals. Since training and qualifying in 1987, I have worked in acute psychiatry, complex mental health, and physical disabilities, to palliative care in the community. I have worked all roles within the setting, including a nurse, deputy manager, general manager, clinical specialist roles, and teaching foundation level up to FE level. Training and specialist knowledge; dementia care, complex mental health and I have completed palliative care and end-of-life care at a degree level, plus Teaching and assessing in clinical practice. I have a professional interest in residents' rights, mental capacity and person-centred care practices.


Daniela

Daniela Tudor

Job Title: Senior Sister

Joined: 2003

I moved to England in 2003 from Romania where I was a Theatre Nurse for 11 years. I joined as a Senior Carer and completed a return to practice course then I was promoted to Registered Nurse in 2009 and then Senior Sister in 2017.


I enjoy making a difference to our residents and their families and specialise in palliative and end of life care. Keeping our residents comfortable and happy is very important to me and my role is very rewarding.


At every opportunity i will attend training courses and conferences to continue to develop my skills and knowledge.


I live locally with my husband and 2 children and I enjoy walking, cycling, baking and always have a good book on the go.


Laura

Laura Shirley

Job Title: Trainee Nurse Associate

Joined: 2017

I began working in the care sector whilst I was sitting my A Levels. I started as a Health Care Assistant and I found all aspects of care very interesting but in particularly medication and palliative care. Whilst at university I continued to work as a Health Care Assistant and I was promoted to Senior Health Care Assistant. In 2017 I moved to Alveston Leys as a Bank Senior Care Assistant and got very involved with clinical skill. I continued to focus on the profession of care as opposed to teaching and eventually left my daytime role as a school teacher in order to focus solely on caring for others.


In 2022 I applied to The Nursing Associate Programme and was successful. I am now in my second year as a Trainee Nurse Associate with a few years to continue to progress as a Registered Nurse in the future. I thoroughly enjoy my role as no two days are the same. I love the atmosphere at our home and our residents all brighten up my day. I really enjoy supporting others to live a happy and healthy life, as well as leading the team by example. I have a keen interest in medication management and have recently become one of the Medication Champions for Alveston Leys.


I am an auntie to 3 children and they keep me busy out of work and I love watching sport.


Janet

Janet Llewellyn

Job Title: Receptionist

Joined: 2020

I'm Janet, the receptionist here at Alveston Leys. I help and care for residents' families as they visit and assist residents with any daily requests, ensuring they're happy.


I live within walking distance to the home (weather permitting). I have one daughter who now lives in Bristol. In my spare time I love meeting up with her, going to the theatre, reading, keeping fit and socialising with my friends.


Hannah

Hannah Matthews

Job Title: Administrator

Joined: 2014

I have been working at Alveston Leys since 2014, firstly as a Customer Advisor, then later moved to the role of Administrator. I have had a few different Customer careers but working in Care and at Alveston Leys is where I feel “at home”. I love spending time with the residents when I can.
I live locally with my husband and daughter, who was a “lockdown baby”. I often bring her in to visit the residents which they both enjoy.


Phil

Phil Vickers

Job Title: Senior Activity Coordinator

I have worked at Bupa for 12 years and have been at Alveston Leys for 2 years in my role of Activity Co-ordinator.


I love my job as an Activity Coordinator, especially being able to make a difference in the well-being of the residents.


I have a passion for films and food and enjoy keeping fit by playing squash and taking part in ultra-challenge charity walks.


Mark

Mark Brady

Job Title: Chef Manager

Joined: 2023

I have worked for in hospitality for 37 years. I enjoy working in care services as being able to talk to the residents and find out their likes and dislikes, and then providing this for them is great, as well as the team ethics here at Alveston Leys.


I am a father of 4 boys and we are all football mad! In my spare time I love spending it with them and doing anything football related.


Paul

Paul Tudor

Job Title: Maintenance Operator

Joined: 2004

I have worked at Alveston Leys for 20 years. I moved to England in 2004 from Romania to join my wife. Prior to moving here, I was working as an engineer in a foundry. I started at Alveston Leys as a Kitchen Assistant, progressing to Assistant Chef, and 5 years ago I transferred to become the Maintenance Operator.


I enjoy working here as I like to help the residents fix things - even if it's just odd jobs around the home. I love chatting with residents and finding out about their lives.


I live locally to the home with my wife, Dani, and my 2 children. In my spare time I enjoy walking, cooking and watching a good movie!


Magda

Magda Juskowiak

Job Title: Senior Housekeeper

Joined: 2021

I started working at Bupa 3 years ago. Previous to this role, I have experience working in hospitality and admin. I enjoy working in care services as I love knowing I'm helping those who require the support.


I live at home with my daughter. In my spare time I enjoy yoga classes, and anything related to psychology & criminology!