Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Alveston Leys Care Home has a Review Score of 9.5 (9.503) out of 10, based on 32 reviews in the last 2 years. Over all time Alveston Leys Care Home has 101 reviews.
Review from Richard S (Son of Resident) published on 22 February 2019
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Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly pass on your feedback with the homes manager. The Bupa Customer Care Team
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Review from Margaret M (Niece of Resident) published on 15 February 2019
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Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
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Review from J W (Resident) published on 29 January 2019
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Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
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Review from Mary C (Daughter of Resident) published on 29 January 2019
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Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home
Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager.
The Bupa Customer Care Team.
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Review from Linda S (Sister of Resident) published on 11 January 2019
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Reply from Greta Narbutaityte, Customer Adviser at Alveston Leys Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from Gillian W (Resident) published on 11 December 2018
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Reply from Daniel Widdowson, Customer Adviser at Alveston Leys Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service
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Review from Rebecca H (Daughter of Resident) published on 30 October 2018
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Reply from Josephine Gaupholm, Customer Adviser at Alveston Leys Care Home
Thank you for your review of Alveston Leys Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the manager being happy to discuss any concerns you may have and responding to those. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from Stuart H (Son-in-law of Resident) published on 30 October 2018
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Reply from Josephine Gaupholm, Customer Adviser at Alveston Leys Care Home
Thank you for your review of Alveston Leys Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff and how they get to know the residents and understand what they like. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from Henry H (Grandson of Resident) published on 30 October 2018
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Reply from Josephine Gaupholm, Customer Adviser at Alveston Leys Care Home
Thank you for your review of Alveston Leys Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from Ruth C (Daughter of Resident) published on 18 October 2018
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Reply from Josephine Gaupholm, Customer Adviser at Alveston Leys Care Home
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?
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Review from Muriel B (Respite Resident) published on 5 July 2018
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Reply from Gabriella Mills, Customer Adviser at Alveston Leys Care Home
Thank you for your review of Alveston Leys Care Home, we are pleased to hear that you have had a comfortable stay whilst recovering. We appreciate your comments on the staff and are glad that you were well cared for, we will pass these comments on the care home's manager. The Bupa Customer Care Team.
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Review from J S (Resident) published on 1 June 2018
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Reply from Holly McGough, Customer Adviser at Alveston Leys Care Home
Thank you for your review. We are pleased to hear about your positive experience at Alveston Leys. We are glad to hear that you have made a great recovery following the care you received at the home and enjoyed your short stay there. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.
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Review from J C (Daughter of Resident) published on 8 May 2018
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Reply from Natalie Krisman, Customer Service Advisor at Alveston Leys Care Home
I'm really pleased to hear that you and your mother are happy with our home. Thank you for the review.
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Review from Rose C (Daughter of Resident) published on 30 October 2017
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His end of life care was excellent. The nurses and carers treated my father with love and respect. It was the little touches that stood out and made me realise that it was so much more than a job to them, such as making sure my father had his photos close to him and his favourite radio station on. They also supported me kindly throughout. My father spent his last days pain-free, peaceful and surrounded by love. The kindness and support shown to my father and myself made a difficult time so much easier.
Reply from Jayne Duck, Customer services administrator at Alveston Leys Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. Like you say it is the little things that make all the difference. I hope that in time you find comfort knowing that your father was well cared for and loved.
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Review from Betty M (Resident) published on 26 April 2017
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Reply from Emily Wilson, Customer Service Administrator at Alveston Leys Care Home
Thank you for your lovely review, we really appreciate it. I am so pleased that you enjoyed your stay at Alveston Leys and are happy with the care you received whilst you were there. The Bupa Customer Care Team.
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Review from Linda W (Daughter of Resident) published on 26 September 2016
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They were patient with me when I got upset, tolerant of me, always there and provided a hug when needed, as well as putting up with family taking shifts to sit with mum through her last 2 nights.
The staff were fabulous and made a difficult time that little bit better.
Reply from Lydia Waller, Customer Service Administrator at Alveston Leys Care Home
Thank you for your review and please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Alan H (Resident) published on 4 August 2016
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Reply from Rachel Elliott, Customer Service Administrator at Alveston Leys Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Susan B (Wife of Resident) published on 21 April 2016
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Reply from Rachel Elliott, Customer Service Administrator at Alveston Leys Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Nora H (Son of Resident) published on 3 December 2015
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Review from Susan A (Daughter of Resident) published on 9 November 2015
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The Review Score of 9.5 (9.503) out of 10 for Alveston Leys Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.503 for Alveston Leys Care Home is calculated as follows: ( (245 Excellents x 5) + (88 Goods x 4) + (37 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 378 Ratings = 4.503
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alveston Leys Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 May 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Mar 2025
We welcome those in need of nursing, palliative and residential care, including specialist Huntington's and Parkinson's care. Our beautiful period building feels very homely, with original features. Our mature garden is wheelchair friendly. There are huge cedar trees, a gazebo, and outdoor seating with lots of summer flowers. Each room is well decorated, with its own en-suite bathroom and flat screen TV.
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Job Title: Home Manager
Joined: 2022
I joined Bupa in April 2022 and so far, have thoroughly enjoyed my time with the company, leading the team at Alveston Leys.
I started my career in care as a housekeeper and have since developed my skills, working through a variety of roles until I became the Home Manager for Alveston. I really enjoy looking after and caring for others, as well as providing an open and honest environment. I thrive on the challenges that social care can often exhibit, as well as advocating for my team and residents. It has always been my goal to make a difference in a person’s life for the better, which I feel to be very important in the enhancement of our resident’s wellbeing.
I live with my husband and son just 30 minutes from the home and as a family, we enjoy all things football. I enjoy travelling to see how different cultures live and have a keen eye for a good book!
Job Title: Clinical Deputy Manager
I am a registered mental health nurse. I have worked in the health and Social care sector for 40 years. I started as a volunteer when I was 16 years old working in hospitals. Since training and qualifying in 1987, I have worked in acute psychiatry, complex mental health, and physical disabilities, to palliative care in the community. I have worked all roles within the setting, including a nurse, deputy manager, general manager, clinical specialist roles, and teaching foundation level up to FE level. Training and specialist knowledge; dementia care, complex mental health and I have completed palliative care and end-of-life care at a degree level, plus Teaching and assessing in clinical practice. I have a professional interest in residents' rights, mental capacity and person-centred care practices.
Job Title: Senior Sister
Joined: 2003
I moved to England in 2003 from Romania where I was a Theatre Nurse for 11 years. I joined as a Senior Carer and completed a return to practice course then I was promoted to Registered Nurse in 2009 and then Senior Sister in 2017.
I enjoy making a difference to our residents and their families and specialise in palliative and end of life care. Keeping our residents comfortable and happy is very important to me and my role is very rewarding.
At every opportunity i will attend training courses and conferences to continue to develop my skills and knowledge.
I live locally with my husband and 2 children and I enjoy walking, cycling, baking and always have a good book on the go.
Job Title: Trainee Nurse Associate
Joined: 2017
I began working in the care sector whilst I was sitting my A Levels. I started as a Health Care Assistant and I found all aspects of care very interesting but in particularly medication and palliative care. Whilst at university I continued to work as a Health Care Assistant and I was promoted to Senior Health Care Assistant. In 2017 I moved to Alveston Leys as a Bank Senior Care Assistant and got very involved with clinical skill. I continued to focus on the profession of care as opposed to teaching and eventually left my daytime role as a school teacher in order to focus solely on caring for others.
In 2022 I applied to The Nursing Associate Programme and was successful. I am now in my second year as a Trainee Nurse Associate with a few years to continue to progress as a Registered Nurse in the future. I thoroughly enjoy my role as no two days are the same. I love the atmosphere at our home and our residents all brighten up my day. I really enjoy supporting others to live a happy and healthy life, as well as leading the team by example. I have a keen interest in medication management and have recently become one of the Medication Champions for Alveston Leys.
I am an auntie to 3 children and they keep me busy out of work and I love watching sport.
Job Title: Receptionist
Joined: 2020
I'm Janet, the receptionist here at Alveston Leys. I help and care for residents' families as they visit and assist residents with any daily requests, ensuring they're happy.
I live within walking distance to the home (weather permitting). I have one daughter who now lives in Bristol. In my spare time I love meeting up with her, going to the theatre, reading, keeping fit and socialising with my friends.
Job Title: Administrator
Joined: 2014
I have been working at Alveston Leys since 2014, firstly as a Customer Advisor, then later moved to the role of Administrator. I have had a few different Customer careers but working in Care and at Alveston Leys is where I feel “at home”. I love spending time with the residents when I can.
I live locally with my husband and daughter, who was a “lockdown baby”. I often bring her in to visit the residents which they both enjoy.
Job Title: Senior Activity Coordinator
I have worked at Bupa for 12 years and have been at Alveston Leys for 2 years in my role of Activity Co-ordinator.
I love my job as an Activity Coordinator, especially being able to make a difference in the well-being of the residents.
I have a passion for films and food and enjoy keeping fit by playing squash and taking part in ultra-challenge charity walks.
Job Title: Chef Manager
Joined: 2023
I have worked for in hospitality for 37 years. I enjoy working in care services as being able to talk to the residents and find out their likes and dislikes, and then providing this for them is great, as well as the team ethics here at Alveston Leys.
I am a father of 4 boys and we are all football mad! In my spare time I love spending it with them and doing anything football related.
Job Title: Maintenance Operator
Joined: 2004
I have worked at Alveston Leys for 20 years. I moved to England in 2004 from Romania to join my wife. Prior to moving here, I was working as an engineer in a foundry. I started at Alveston Leys as a Kitchen Assistant, progressing to Assistant Chef, and 5 years ago I transferred to become the Maintenance Operator.
I enjoy working here as I like to help the residents fix things - even if it's just odd jobs around the home. I love chatting with residents and finding out about their lives.
I live locally to the home with my wife, Dani, and my 2 children. In my spare time I enjoy walking, cooking and watching a good movie!
Job Title: Senior Housekeeper
Joined: 2021
I started working at Bupa 3 years ago. Previous to this role, I have experience working in hospitality and admin. I enjoy working in care services as I love knowing I'm helping those who require the support.
I live at home with my daughter. In my spare time I enjoy yoga classes, and anything related to psychology & criminology!