There is parking to the front and to the rear of the home.
Cedar Lodge has a Review Score of 9.8 (9.829) out of 10, based on 20 reviews in the last 2 years. Over all time Cedar Lodge has 95 reviews.
Review from Victoria W (Granddaughter of Resident) published on 14 November 2024
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for your lovely compliment, it is lovely to hear your heart-felt appreciation and to know that the teams hard work does not go unnoticed. I have passed your kind words to the team; they were overwhelmed with your kindness, and they also want to express how grateful they are for the wonderful support you and your family give to the team. You have given our team a boost of confidence to continue providing high standards of care. Your grandmother is one special lady with great sense of humour, and she is not shy to give us a valued opinion.
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Review from Tanya R (Daughter of Resident) published on 17 October 2024
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Review from S H (Wife of Resident) published on 23 September 2024
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for your lovely heartfelt compliments, we were very happy when you considered us to take care of your husband's needs. You and your daughter are fully involved with your husband's care and what a blessing to have you around. You have given us tools to enable us to deliver the best care to your husband and I am glad that he has found a home. The transition was made easy all because of your support. I have passed the message to the wonderful team, and all have appreciated your kind words. Your husband's happiness is of paramount importance as is for all our residents at Cedar Lodge. We continue to aim to provide the highest standards of care possible.
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Review from Jackie L (Sister of Resident) published on 10 September 2024
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for your lovely compliment, all the wonderful care given to your sister was made through your support. We endeavour to continue to provide quality dignified care for residents under our care. I have shared the compliment with the staff, and they were all thrilled and touched by your kind comments.
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Review from V P (Daughter of Resident) published on 6 September 2024
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for taking time to review the care that our service Cedar Lodge provides. Your kind, lovely and heartfelt compliments were received by the team Cedar Lodge with great appreciation. Thank you for choosing us to be the care givers for your mum. Mum is truly loved, and she is a very nice lady. We will endeavour to continue giving her the care that is tailor-made for her needs during her respite period. You and your sister are such lovely, kind, and gentle people. The love and care you show your mum is unbelievable. Your support has allowed us to provide the individualised care for Mum.
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Review from D E (Daughter of Resident) published on 30 July 2024
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Review from K J (Daughter of Resident) published on 11 June 2024
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for your lovely compliment and thank you for allowing us to have an opportunity to look after your father. During his stay at Cedar Lodge, you and your brother always gave us much-needed support, and you were great. We would not have been able to do this without your help. We worked together from the time of admission to the time we all agreed that Dad needed a different placement, which provided and was able to meet your dad's complex care needs. We were in this together to the end. I have passed your compliment to the team who appreciated it. Dad will be remembered and thank you for the roses, we will find a perfect place to plant them as we continue to remember his stay at Cedar Lodge.
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Review from K O (Daughter of Resident) published on 19 April 2024
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Review from C L (Son of Resident) published on 15 April 2024
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Review from S H (Son of Resident) published on 10 April 2024
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you so much for your lovely recommendation, I have shared it with the whole team, and they were all smiles. Thank you for putting your mum into our care, and the one thing that struck us most is the way the family have involved Mum in the decision-making, to allow her to make informed choices. We worked together to allow Mum to go back home for the weekend to determine if she could cope alone at home and she made a conscious decision to stay with us at Cedar Lodge. We would like to thank you for the support and care you give to Mum; Mum has made great friends and we have seen her support others which is of great help. We will continue to endeavour to deliver person-centred care to all residents under our care and Mum is one of them.
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Review from K C (Daughter of Resident) published on 21 March 2024
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Review from Barbara J (Friend of Resident) published on 15 March 2024
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Review from Susan B (Daughter of Resident) published on 22 January 2024
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Review from M N (Daughter of Resident) published on 31 October 2023
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Review from Angela M (Daughter of Resident) published on 19 October 2023
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for your kind comments. We know it was not an easy decision to move your Dad, and we appreciate the trust that you placed in Cedar Lodge. Thank you for giving us the opportunity to look after your Dad, and for your continuous support. I have shared your compliments with our staff. We will continue to deliver quality care to our residents and to enable them to live later life well. Thank you for choosing us.
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Review from Julia M (Daughter of Resident) published on 15 August 2023
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Review from Linda W (Daughter-in-law of Resident) published on 14 August 2023
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Review from Stella B (Daughter of Resident) published on 18 July 2023
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for the lovely compliment. Your words are very touching and uplifting for team Cedar Lodge. It is everything that we aim for and it has been a pleasure to see your mum bringing out her lovely personality. With your support, she is at home at Cedar Lodge and we could not have achieved this without your wonderful support. Thank you for choosing us.
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Review from Richard B (Son of Resident) published on 22 May 2023
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for your heartfelt compliments, the team at Cedar Lodge and I feel so humbled. Indeed we were a big family, your loss is our loss too. Thank you for trusting us and giving us the opportunity to look after your father. He was a great gentleman and he will be missed by us all. I shared the compliment with the staff and they felt so appreciated. Thank you for your support, we could not have managed to deliver the love, care and kindness without your support. We will continue to deliver quality care that enables our residents to live later life well. The humility you and your family showed us was phenomenal.
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Review from S D (Daughter of Resident) published on 15 May 2023
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for your lovely and kind words of appreciation. At Cedar Lodge, every moment matters and we will continue to make a difference and ensuring that the best care is given to loved ones. Thank you for choosing us and supporting us massively in the care of Mum. There is nothing too small for you to ask us for. I have shared your appreciation with the staff and they were very humbled and uplifted. Mum did enjoy her birthday so much that it had a positive effect on her days to come. Putting the nice smile on her face was a great achievement. We appreciate you and your family, for loving Mum, we could not do this without you.
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The Review Score of 9.8 (9.829) out of 10 for Cedar Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.829 for Cedar Lodge is calculated as follows: ( (200 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.829
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Aug 2018
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