There is parking to the front and to the rear of the home.
Cedar Lodge has a Review Score of 9.8 (9.829) out of 10, based on 20 reviews in the last 2 years. Over all time Cedar Lodge has 95 reviews.
Review from Jane C (Daughter of Resident) published on 26 January 2023
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Review from Jenny M (Daughter of Resident) published on 15 December 2022
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Review from Andy B (Son of Resident) published on 21 November 2022
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for the lovely compliment. We are honoured that you would speak so highly of our staff and their dedication. I will be sure to pass your comments on to them. We are always aiming to raise our standards and to deliver the best care possible. I would also like to take this opportunity to thank you as a family for all of your support and collaboration with us.
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Review from David D (Resident) published on 24 October 2022
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Review from Helen D (Daughter of Resident) published on 11 October 2022
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
We are so glad you found us helpful. We always try to respond to residents' and their family's needs, not just physical but emotional and spiritual too, all of which are an intrinsic part of MHA's values. For your part, your comprehensive information on the pre-admission assessment gave us the opportunity to deliver the best care we could for your father. Throughout his time at Cedar Lodge, you and your brother's compassionate and unfailing support for your father guided and helped us to deliver the care he needed. Your father's positive, humorous presence at Cedar Lodge during the short time he was with us brought joy to residents and staff alike. We all have fond memories of him.
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Review from Sara A (Daughter of Resident) published on 14 September 2022
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for your beautiful and heartfelt comments regarding the outstanding care given to your mum in her last days of life. Team Cedar Lodge would like to take this opportunity to thank you for allowing us the opportunity to look after your lovely mum; she was so special and she still expressed her nursing compassion. Thank you for the love, care and support you have also given to your mum and team Cedar Lodge. I have passed your message to the team and thanked them for the hard work they are delivering and we aim to continue to deliver outstanding care.
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Review from H B (Daughter of Resident) published on 19 August 2022
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for your lovely comments and the support you and your family have given us when we faced challenges. You are always willing to help and you are always available for your mum. We will continue to endeavour to give quality care to the residents under our care and improve on areas needing improvement. Thank you for the rating as this gives us an opportunity to have the overall picture of our service. Thank you for choosing Cedar Lodge for your mum and we feel we are a true bonded family.
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Review from Ann D (Daughter of Resident) published on 20 July 2022
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Review from M R (Wife of Resident) published on 16 May 2022
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for the lovely compliment regarding the care delivery at Cedar Lodge, your appreciation goes a long way in boosting the morale of our dedicated team who so deserve the appreciation. We thank you for the care that you deliver to us day in, day out and being there as a second set of eyes for us. We are striving very hard to recruit more staff to ensure consistency and it is working as we have new starters coming in and this will alleviate the use of agency staff in our home. We value your presence and we will continue to work hard in all the areas that need improvement.
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Review from Jane T (Stepdaughter of Resident) published on 13 December 2021
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for the kind and lovely words of appreciation. It was a real pleasure and privilege to have had the opportunity to take care of your stepmother in her last days of life. Even though the time was short, we shared very special moments with yourselves and your step mum. She loved us all and we loved her too. We could not have done a great job without you and your husband's wonderful support; it was amazing.
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Review from Susan T (Niece of Resident) published on 29 January 2021
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Review from Judith P (Daughter of Resident) published on 12 November 2020
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Review from Julia T (Daughter of Resident) published on 23 October 2020
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Reply from Christina Samudzi, Home Manager at Cedar Lodge
Thank you for your positive and heartfelt comments. It’s so inspiring and fulfilling to receive such kind words. I have passed the information to the team here at Cedar Lodge, and the staff were so happy and touched to know that people appreciate the care given to their loved ones. We, as Team, Cedar Lodge will endeavour to continue to provide quality care for all residents under our care, to keep them safe, dignified and help them to live their later life well. I would like to take this opportunity to thank you as a family for the unfailing love and support you have given to your mum during her stay at Cedar Lodge. Mum was a special lady who brought light and joy to Cedar Lodge and she will truly be missed by all.
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Review from Fiona F (Daughter of Resident) published on 1 September 2020
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Reply from Tina Robinson, Admin Manager at Cedar Lodge
Thank you so much for your kind words, Mum will be missed by all at Cedar Lodge.
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Review from R S (Son of Resident) published on 13 July 2020
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Review from J L (Husband of Resident) published on 13 July 2020
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Review from M N (Husband of Resident) published on 19 June 2020
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Review from Ann O (Wife of Resident) published on 3 June 2020
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Review from Joanne D (Daughter of Resident) published on 2 June 2020
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Review from David R (Son of Resident) published on 2 June 2020
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The Review Score of 9.8 (9.829) out of 10 for Cedar Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.829 for Cedar Lodge is calculated as follows: ( (200 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.829
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Aug 2018
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