There is parking to the front and to the rear of the home.
Cedar Lodge has a Review Score of 9.8 (9.829) out of 10, based on 20 reviews in the last 2 years. Over all time Cedar Lodge has 95 reviews.
Review from J W (Resident) published on 25 February 2020
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J E (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L O (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary U (Wife of Resident) published on 15 July 2019
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hazel F (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E D (Resident) published on 15 April 2019
Submitted via Postal Card •
Report
Reply from Tina Robinson, Admin Manager at Cedar Lodge
Thank you for the kind words and the feedback, I would like to reassure you that the feedback regarding the dining experience has been passed onto the team for you. The team will endeavour to assist you back to your room when you would like to go.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ronald B (Resident) published on 27 March 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert I (Son of Resident) published on 14 January 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fiona M (Daughter of Resident) published on 21 November 2018
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol K (Friend of Resident) published on 19 November 2018
Submitted via Website •
Report
Reply from Tina Robinson, Admin Manager at Cedar Lodge
Thank you for your kind words, it is always nice for our staff to hear. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann L T (Daughter-in-law of Resident) published on 12 November 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Charlie W (Great-grandson of Resident) published on 26 October 2018
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emily B (Granddaughter of Resident) published on 9 October 2018
Submitted via Website •
Report
Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you so much for the lovely comments, we are always delighted to hear from family members and are very grateful for you taking the time to complete a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey (Daughter of Resident) published on 3 October 2018
Submitted via Website •
Report
Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for your review. I am delighted you feel your Dad is truly well looked after. I will share your lovely words with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fia S (Great-granddaughter of Resident) published on 3 October 2018
Submitted via Website •
Report
Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for your lovely comments, it is always inspiring to our staff when they see such positive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M R (Relative of Resident) published on 17 August 2018
Submitted via Postal Card •
Report
Reply from Tina Robinson, Admin Manager at Cedar Lodge
Thank you for your kind words it is great to hear.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from O E (Great-Niece of Resident) published on 17 August 2018
Submitted via Postal Card •
Report
Reply from Tina Robinson, Admin Manager at Cedar Lodge
Thank you for the lovely words, it is always a pleasure to hear great things about Cedar Lodge.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kenneth E (Friend of Resident) published on 25 June 2018
Submitted via Postal Card •
Report
Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for your kind words; it is always lovely to hear such wonderful feedback. Our staff are very proud to be part of the Cedar Lodge community.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John D (Son-in-law of Resident) published on 18 June 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Guy J (Son of Resident) published on 30 May 2018
Submitted via Postal Card •
Report
It is very challenging to place someone you love in such a degree of care, but at Cedar Lodge, you feel the decision was correct and will help my father manage his slide into loss
Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for putting your trust in our Cedar Lodge family. Your kind and thoughtful words really give that added boost to our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.829) out of 10 for Cedar Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.829 for Cedar Lodge is calculated as follows: ( (200 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.829
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Aug 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet