There is parking to the front and to the rear of the home.
Cedar Lodge has a Review Score of 9.8 (9.829) out of 10, based on 20 reviews in the last 2 years. Over all time Cedar Lodge has 95 reviews.
Review from David Y (Son of Resident) published on 13 March 2018
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Reply from Nadine Webester, Home Manager at Cedar Lodge
Thank you for your wonderful review about the excellent care that your mum receives in Cedar Lodge.
It is great to hear that you feel that your mum is being treated with dignity.
I am sure that the staff team will be delighted to hear such positive comments.
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Review from Adam C (Great-Nephew of Resident) published on 31 January 2018
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The home is so clean, fresh and homely, food is good and there's always something going on in the home.
I would recommend Cedar Lodge all day long.
Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for the lovely comments you have made about the excellent care that your aunt has received in Cedar Lodge. It’s great to hear that the staff are exceptionally kind and caring. I will be sure to pass your comments onto the staff team who will be delighted to receive them.
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Review from Richard T (Son-in-law of Resident) published on 2 January 2018
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the excellent care in Cedar Lodge. It’s lovely to hear that your mother-in-law is at ease in her new home. It’s great to hear that the home has managed to create a homely feeling care environment.
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Review from A MJM (Great-grandson of Resident) published on 22 December 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for sharing your lovely comments about the excellent care/support in Cedar Lodge. It's great to hear that all residents are at ease with the great care they receive from the staff. I will be sure to pass your lovely comments onto the staff team who will be delighted to receive them.
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Review from Peter C (Son of Resident) published on 22 December 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for taking the time to tell us about your mother’s exceptional care provided in Cedar Lodge. It’s lovely to hear that you felt that the staff were part of the family.Your wonderful comments about the excellent care in the home is greatly appreciated.
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Review from A B (Son-in-law of Resident) published on 18 December 2017
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Reply from Ramla Saleh, Area Support Manager at Cedar Lodge
Thank you for telling us about your experience in Cedar Lodge. It’s good to hear that you feel that the home has good facilities/bedrooms and also is excellent in ensuring people are safe and secure.
I am sorry to hear that you have experienced an occasion when there was a malodour in the home, this is unusual for Cedar Lodge but if you would like to contact me, I would be happy to discuss this matter further with you.
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Review from Jonathan Joe C (Son of Resident) published on 13 December 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you very much for sharing your mother’s time in Cedar Lodge and the exceptional care and love she has received during this time.
I’m humbled to hear that the team were able to organise a lovely funeral gathering for the family.
I will be sure to pass your lovely comments onto the staff team who will be delighted to receive them.
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Review from H S (Daughter of Resident) published on 17 November 2017
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Review from D H (Nephew of Resident) published on 22 August 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the excellent care and support provided by the staff in Cedar Lodge. The team will be very pleased to hear your comments.
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Review from Julian S (Son of Resident) published on 22 August 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the exceptional standards of care at Cedar Lodge. It is wonderful to hear that your mum is happier since moving to Cedar Lodge. The team will be delighted with your comments.
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Review from Joanne K (Great-granddaughter of Resident) published on 9 August 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the care and support your Great Grandma receives at Cedar Lodge. It is great to have it affirmed that the whole team contribute to the support a resident and their family feel. I will be sure to tell them of your wonderful review.
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Review from Sandra H (Friend of Resident) published on 2 August 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about your experience of visiting Cedar Lodge. It is wonderful to hear that you find the staff to be so welcoming and friendly. The team will be delighted with your comments and I will be sure to pass them on.
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Review from L R (Friend of Resident) published on 2 August 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for your complimentary review of Cedar Lodge. It is so nice to hear about a friendly, homely atmosphere. I will be sure to pass on your comments to the team.
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Review from Fizz F (Friend of Resident) published on 31 July 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for your very complimentary review of Cedar Lodge. It is great to hear you always get a warm welcome; the team will be delighted to hear your comments.
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Review from Darren C (Nephew of Resident) published on 31 July 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
It is great to hear how highly you rate Cedar Lodge and how you feel your Auntie is comfortable and enjoying herself whilst being supported and cared for. Thank you for taking the time to tell us, it is very much appreciated.
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Review from Kenneth K (Friend of Resident) published on 31 July 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for your comments about Cedar Lodge, it's lovely to hear that you view the home so positively.
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Review from Emily (Daughter of Resident) published on 31 July 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the care your Mum receives at Cedar Lodge. It's great to hear that she enjoys the activities on offer and that our friendly caring staff team give you peace of mind that your Mum is being well cared for.
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Review from Sophie S (Aunt of Resident) published on 28 July 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for the great review of Cedar Lodge. It is lovely to hear how highly you think of the activities, the food and of our team and I'm sure they will be very pleased to hear your comments.
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Review from Pat J (Wife of Resident) published on 7 July 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about how friendly and committed all staff have been in Cedar Lodge during your husband's respite care. The team will be very pleased to hear your lovely comments.
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Review from Francesca F (Granddaughter of Resident) published on 7 July 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about your nan. It is lovely to hear that she is happy and how kind and caring the staff are. The staff will be delighted to hear your lovely comments.
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The Review Score of 9.8 (9.829) out of 10 for Cedar Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.829 for Cedar Lodge is calculated as follows: ( (200 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.829
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Aug 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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