There is parking to the front and to the rear of the home.
Cedar Lodge has a Review Score of 9.8 (9.829) out of 10, based on 20 reviews in the last 2 years. Over all time Cedar Lodge has 95 reviews.
Review from Karen C (Daughter of Resident) published on 7 July 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the excellent care and support that mum receives in Cedar Lodge. It is lovely to hear that mum loves the home and carers. I am sure the staff team will be delighted to hear such positive comments.
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Review from Jazmin S (Regular Volunteer) published on 27 June 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for your comments about Cedar Lodge, it's lovely to hear that you view the home so positively.
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Review from A R (Son of Resident) published on 26 May 2017
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Review from J B (Son of Resident) published on 19 May 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the excellent care and support your mother receives at Cedar Lodge. I am also pleased to hear how much the activities at the home mean to everyone.
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Review from Dean J (Friend of Resident) published on 16 May 2017
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The food is also wonderful and very varied. It's obvious that the catering staff take a lot of effort to provide interesting and nutritious food.
Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for your very complimentary review of the care and support your friend receives at Cedar Lodge. It is great to hear how wonderful the food is and how excellent you find our home to be.
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Review from P H (Daughter-in-law of Resident) published on 12 May 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the care and support your Mum is receiving at Cedar Lodge. I am so pleased that you find our team warm friendly and caring and that you find the food of such excellent quality
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Review from Ruth C (Granddaughter of Resident) published on 2 May 2017
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All the residents, including my grandma, go out on trips on regular basis. The food and facilities and caring staff team make Cedar Lodge feel so warm and homely, a true extended family!
Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the excellent care that your Grandma receives from our wonderful staff team, it is great to hear that we are achieving the warm and homely feel that we strive to deliver.
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Review from L H (Daughter of Resident) published on 25 April 2017
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Review from R W (Son of Resident) published on 13 April 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the exceptional care that your Father has received at Cedar Lodge. It's lovely to hear that your Father is so happy and that you can relax knowing he is well cared for by a close and caring team.
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Review from Anne H (Daughter of Resident) published on 11 April 2017
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Reply from Nadine Webster, Home Manager at Cedar Lodge
Thank you for telling us about the care and support your Dad receives at Cedar Lodge. It’s great to hear how brilliant you think our team are, they will be delighted to hear your lovely comments.
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Review from Abbie F (Granddaughter of Resident) published on 2 February 2017
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Reply from Lynne Stephens, Home Manager at Cedar Lodge
Thank you for telling us about your Granddad, it is great to hear how much he enjoyed living at Cedar Lodge and singing with our music therapist. I’m sorry your Granddad has now passed away but it's lovely that our team were able to help provide a good end of life experience for him and all of the family. Thank you again for taking the time to tell us about this in what I’m sure is a difficult time for you.
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Review from B D (Son of Resident) published on 23 January 2017
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Reply from Lynne Stephens, Home Manager at Cedar Lodge
Thank you for telling us about the care and support your Mother receives at Cedar Lodge. It's great to hear your lovely comments regarding the quality of the team.
As always, recruiting the right people is an ongoing challenge for all care providers. I’m pleased to report that our challenge is going well and that we are very proud of the standard of care our colleagues at Cedar Lodge provide.
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Review from Jane M (Niece of Resident) published on 4 May 2016
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Reply from Michelle Bisseker, Home Manager at Cedar Lodge
Thank you for reviewing the care and support your loved one receives at Cedar Lodge. It's great to hear you think we are excellent and I am glad you are enjoying the chicks with us.
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Review from MW (Daughter of Resident) published on 15 March 2016
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Reply from Michelle Bisseker, Home Manager at Cedar Lodge
Thank you for telling us about the care and support your Mum receives at Cedar Lodge. It’s a difficult time when a loved one needs to move to residential care and I am so pleased that it has proved positive for your Mum and the family. I'll be sure to pass your comments, about how patient and caring everyone is, to our team.
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Review from Lesley C (Daughter of Resident) published on 3 February 2016
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The Review Score of 9.8 (9.829) out of 10 for Cedar Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.829 for Cedar Lodge is calculated as follows: ( (200 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.829
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Aug 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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