Bentley House Nursing Home

Twenty One Oaks, Bentley, Atherstone CV9 2HQ
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9.9 22 Reviews
  • Bentley House Nursing Home, Atherstone
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Care Provided by Bentley House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Bentley House Ltd
  • Person in charge
  • Annie Gaffney (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Bentley House Nursing Home Reviews (22)

Total of 22, showing 1-20
9.9

Bentley House Nursing Home has a Review Score of 9.9 (9.855) out of 10, based on 13 reviews in the last 2 years. Over all time Bentley House Nursing Home has 22 reviews.

Overall Experience

  • 21
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Date Published

22
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9

Review from Carolyn J (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is now in Bentley House , I visited the home before my mum was admitted, I found the home very homely, the manager was very welcoming and made me feel at ease , the staff I noticed were integrating with the residents , talking and smiling .The staff were busy but still welcomed me , I felt very
calm , the feeling of the home was warm and caring , my mum is now in her own bedroom , it's cosy and she seems settled , she's eating really well after I spoke with the chef about her dietary needs , she is vegetarian, the chef did a weeks menu with me , so mum would eat her food , she as mixed dementia , the staff in the home have been more than willing to help mum to enable her to settle , all staff I have met have been very caring to mum , we have visited any time we wanted apart from protected meal times , however if it was needed the staff would accommodate relatives to be with their loved one , any questions or concerns I've had have been dealt with accordingly

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Review from Mark P (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very attentive and caring. The communication with them is excellent. We have always been informed promptly and correctly about any issues. It is easy to visit the care home and security is very good. The country setting is also very nice with a large conservatory and garden.

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Review from B P (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed a change to a nursing care setting a year ago after several falls in her previous residential care home. I find it difficult to fault the service from Bentley both in terms of the way in which mum was welcomed into the home and her care since. Bentley have met some challenges with a caring,
flexible, cautious and professional approach. Family involvement has been welcomed and we are kept well informed. It's good to know mum is safe.

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Review from Louis J (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been in Bentley House for almost 2 years he is 97 years old in June,
I did not expect him to live more than 3 months when he moved in to Bentley House. Because of the excellent care he is receiving i would not be surprised for him to reach his hundredth birthday.
The quality of the
staff is excellent the food is all cooked on the premises and is of a very high standard and all sourced locally.
The facilities are continually being improved and decorated . The efforts they go to to for Christmas decorations and other special days is brilliant

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Review from Trina S (Friend of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dearest friend came to Bentley House from hospital at the very difficult time of Covid. It was a time of great concern.
Over the years the management and all staff, have got to know my friends personally needs and have built a friendly caring relationship with her.
It's not All been plain sailing,
but any problems or concerns have always been dealt with professionalism, caring, and compassion, both with the Resident and us.
My friend is content, and well looked after, with compassion care that fit her needs. Thank you All.

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Review from Stephen P (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has Alzheimer's and can be quite a handful at times. She has been cared for by Bentley House Nursing Home for nearly a year and I cannot praise the staff and management highly enough. The care and affection she receives is excellent. Mum has eventually settled down and has a great rapport
with all the staff its lovely to see her smiling and happy we couldn't ask for more really.

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Review from Tina O (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother had problems adjusting to being in a care home environment at a previous home Bentley House welcomed her with open arms. As a family we were amazed with the compassion and care from the first day . The entire staff treated her like family. She has settled in and thanks to the great food
has managed to gain some much needed weight and she is relaxed and smiling again!! I am so grateful for their commitment and care of my mum. They all work together like an extended family unit and embrace the idiosyncrasies of each resident. I am so pleased we found them.

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Review from John W (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mom has is second to none, all of the staff know every one by name, they all give as much love and care to each and everyone of the residents wether they are rushed off their feet or not. This goes for all management staff also, every one makes time to make sure residents are safe, what
ever their problems they are all involved with activities as much as possible.

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Review from Tricia T (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's dementia became so bad that we finally had to accept that she needed to move into a specialist dementia care home with nursing care and so, in May 2023 we began our search for the right care home.
Our overriding need was for a care home that was resident and family-focused and from our
first meeting with the staff at Bentley House Nursing Home, we had a sense that all the staff were caring people who would do their best for my mother in a human and compassionate way.
And so we took the decision, after a lot of thought and discussion and after looking at alternatives, to place my mum in Bentley House and it has proven to be an excellent decision.
All the staff have treated my mother and our family wonderfully and that is from the care home management team to the care staff, the catering staff and the housekeeping staff: everyone.
There were teething problems and there have been hiccups but those have all been dealt with superbly and that has been a real strength of Bentley House.

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Review from Samuel A (Brother of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bentley House is a wonderful care home. The staff are brilliant with the residents. The activities are really good they do something every day. The food is brilliant as good as a 5-star hotel. Even the pureed food is all displayed separately on the plate. I can’t fault it at all.

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Review from G M (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Bentley House Nursing Home after a long stay in hospital, didn't take him long to settle, the home was clean and all Dad's needs were met. All the staff went out of their way to make Dad comfortable and happy. They were friendly and caring from the cleaner who he'd blow a kiss to every
day, to the efficient staff, who were dedicated and showed empathy to Dad and to his family, they supported us all through my dad's final days, we are so thankful, they couldn't have done any more and they are led by a caring and efficient management team. I would recommend this home.

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Review from Julie T (Daughter of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my dad became a resident for the final months of his life, I cannot express my thanks and gratitude to all of the staff, from cleaners, laundry, caters, admin staff and management. Bentley House Nursing Home is homely and they make you feel at home and welcome for both residents and family
members. Nothing is too much trouble to them. Their caring is second to none and my dad constantly said how happy and content he was. I would not hesitate in recommending this home to the extent I said I may see them myself in years to come.

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Review from Jane H (Daughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went to Bentley House Nursing Home in September 2020 after being admitted to the hospital and having fallen at home.
The staff are very caring and patient. He always enjoyed the food!
There are plenty of activities and entertainment provided for the residents.
The end-of-life care given was
exceptional and great kindness and compassion were shown to myself and Dad.

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Review from Shane C (Son of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service, friendly and very caring staff. Fantastic food. Nothing is too much trouble for the staff. Fully recommend this home, both my mother and father are residents and have totally different needs.

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Review from Lynne R (Niece of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers here are wonderful at looking after my uncle. He is treated exceptionally well and nothing is too much trouble for the staff. I am always made to feel welcome. The new chef is outstanding, the quality of food is great and my uncle enjoys the puddings in particular! They always have
activities going on such as card making, nail painting and seed planting and you can tell that the staff really care about the residents.

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Review from Martin O (Brother of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for the last sixteen months, in that time, he has been well cared for and well looked after, I think that the staff is it's biggest assets and are to be commended.
Whilst he has been there they have organised loads of events and have used the well kept garden to full
effect.

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Review from Chris A (Brother of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is a resident here and has a terminal illness, and this weekend was his daughter's wedding, which he was able to come to due to the care home helping him attend. His carer, who was amazing, caring and helpful, just looked after my brother in the best way. Thank you so much for this, especially
his carer; what an amazing young lady.

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Review from Ray J (Son of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care in Bentley House can only be described as excellent. The rooms are well presented, the staff are very caring and attentive.
My mum's end of life care was excellent. Caring and knowledgable nursing staff and caring staff were very friendly and loving towards mum she was kept comfortable and pain-free
and passed away peacefully.
I would recommend Bentley House every time.

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Review from Jane N (Daughter-in-law of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely well-managed home and staff were polite and friendly. Our relative was treated with respect and dignity throughout the stay. Any questions or concerns we had were listened to and where the appropriate change made. The home itself, whilst an old building, was immaculately clean throughout.
The food provided was plentiful and again the staff were wonderful in ensuring food was eaten, or if an alternative was asked for, it was provided. The regime of keeping patients hydrated was also very good as was the provision and management of medication. The home also had a really good daily activities programme, which was designed to engage and entertain the residents, from singers to visiting donkeys. It really is an exceptional home and everyone working there demonstrates a real genuine desire to do there very best for the residents.

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Review from Julie J (Daughter of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her final months of her earthly life in Bentley from the beginning of June to the end of September and I could not have wished for anything better for her. The care, compassion, kindness, support and attention given to her when she needed it most was amazing. Mum was treated with respect
and dignity by all of the staff and they became an extended part of her family. Our family will be forever grateful to everyone for giving mum a fitting end to a wonderful life.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Bentley House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Bentley House Nursing Home is calculated as follows: ( (133 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 152 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bentley House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Bentley House Nursing Home

What types of Care is Bentley House Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bentley House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Bentley House Nursing Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Bentley House Nursing Home?

Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bentley House Nursing Home to the centre of Atherstone?

1.8 mile(s) as the crow flies, distance by road may be significantly further.