Total of 22, showing 21-22

9.9

Bentley House Nursing Home has a Review Score of 9.9 (9.855) out of 10, based on 13 reviews in the last 2 years. Over all time Bentley House Nursing Home has 22 reviews.

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Review from Jenny J (Sister of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience

My sister has been at Bentley House for 5 years, sadly passing away on the 2nd of Feb. Her time spent there has been outstanding. She has been well looked after and us, her family, have always been made to feel welcome. I want to say more about our experience this last week of my sister's life. Every

member of staff have shown my sister so much care and attention, retained her dignity and looked after us. We were asked if we wanted her to go into hospital which we declined. I am so pleased we made the decision for her to remain in what had become her home. The staff have made it so much easier for us to cope with losing our sister and I know she was happy with her time spent here. We cannot thank all of the staff enough for all they have done for our sister.

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Review from Julia (Cousin of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience

My cousin received end-of-life care at Bentley House. During that time she was cared for with the greatest kindness and compassion. The staff were warm and caring. As visitors we were also well cared for especially during her final hours, nothing was too much trouble. Thank you.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Bentley House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.855 for Bentley House Nursing Home is calculated as follows: ( (133 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 152 Ratings = 4.855
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 Points relating to the number of positive Reviews for Bentley House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

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Bentley House Nursing Home

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