Bentley House Nursing Home

Twenty One Oaks, Bentley, Atherstone CV9 2HQ
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9.9 24 Reviews
  • Bentley House Nursing Home, Atherstone
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Show Bentley House Nursing Home on the Map

Care Provided by Bentley House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Bentley House Ltd
  • Person in charge
  • Annie Gaffney (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Bentley House Nursing Home Reviews (24)

Total of 24, showing 21-24
9.9

Bentley House Nursing Home has a Review Score of 9.9 (9.875) out of 10, based on 15 reviews in the last 2 years. Over all time Bentley House Nursing Home has 24 reviews.

Overall Experience

  • 23
  • 1
  • 0
  • 0
  • 0

Date Published

24
10
11
15
9

Review from Jane N (Daughter-in-law of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely well-managed home and staff were polite and friendly. Our relative was treated with respect and dignity throughout the stay. Any questions or concerns we had were listened to and where the appropriate change made. The home itself, whilst an old building, was immaculately clean throughout.
The food provided was plentiful and again the staff were wonderful in ensuring food was eaten, or if an alternative was asked for, it was provided. The regime of keeping patients hydrated was also very good as was the provision and management of medication. The home also had a really good daily activities programme, which was designed to engage and entertain the residents, from singers to visiting donkeys. It really is an exceptional home and everyone working there demonstrates a real genuine desire to do there very best for the residents.

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Review from Julie J (Daughter of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her final months of her earthly life in Bentley from the beginning of June to the end of September and I could not have wished for anything better for her. The care, compassion, kindness, support and attention given to her when she needed it most was amazing. Mum was treated with respect
and dignity by all of the staff and they became an extended part of her family. Our family will be forever grateful to everyone for giving mum a fitting end to a wonderful life.

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Review from Jenny J (Sister of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Bentley House for 5 years, sadly passing away on the 2nd of Feb. Her time spent there has been outstanding. She has been well looked after and us, her family, have always been made to feel welcome. I want to say more about our experience this last week of my sister's life. Every
member of staff have shown my sister so much care and attention, retained her dignity and looked after us. We were asked if we wanted her to go into hospital which we declined. I am so pleased we made the decision for her to remain in what had become her home. The staff have made it so much easier for us to cope with losing our sister and I know she was happy with her time spent here. We cannot thank all of the staff enough for all they have done for our sister.

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Review from Julia (Cousin of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin received end-of-life care at Bentley House. During that time she was cared for with the greatest kindness and compassion. The staff were warm and caring. As visitors we were also well cared for especially during her final hours, nothing was too much trouble. Thank you.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Bentley House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Bentley House Nursing Home is calculated as follows: ( (157 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 176 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bentley House Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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