This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Cherry Trees Care Home has a Review Score of 9.7 (9.689) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Cherry Trees Care Home has 94 reviews.
Review from Richard B (Son of Resident) published on 29 January 2025
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your review and it is lovely to hear that your mum is well settled. I will pass your kind comments on to the staff, Debbie.
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Review from H O (Granddaughter of Resident) published on 22 January 2025
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Reply from Carly Marshall, Lead Activities at Barchester Cherry Trees Care Home
Thank you for your kind review and I have passed on your thanks to the team. We appreciate you taking the time to share your positive feedback. The team at Cherry Trees will continue to ensure that she is cared for and thank you for allowing us to care for her.
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Review from Patrick C (Son of Resident) published on 4 December 2024
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your kind review and I have passed on your thanks to the team. It was a privilege to care for your mum and to ensure that the last few years of life were comfortable and enjoyable.
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Review from Jane C (Daughter of Resident) published on 20 September 2024
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
We are so glad that you laughed so much and that you enjoyed the post. We love looking after your mum and are so glad that you can see the value in the care we provide.
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Review from S G (Son of Resident) published on 19 August 2024
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your review and I am so pleased that your mum continues to receive the great care that we aim to provide. I will pass on your thanks to the team. Debbie and the team at Cherry Trees.
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Review from Phil S (Son of Resident) published on 2 July 2024
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Reply from Debi Osborne, Senior General Manager at Barchester Cherry Trees Care Home
Thank you for your lovely review and it is a pleasure to care for your mum and to grant her wish to go to the seaside was wonderful to see. I will pass on your kind words to the team.
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Review from Karen H (Wife of Resident) published on 10 June 2024
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your review and for the lovely feedback regarding the home and the care team. It is a pleasure to care for your husband and see him improve so much. Thank you
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Review from Julia R (Daughter of Resident) published on 27 February 2024
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cherry Trees Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from B B (Daughter of Resident) published on 21 February 2024
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cherry Trees Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from H L (Wife of Resident) published on 1 November 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cherry Trees Care Home
Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.
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Review from C M (Granddaughter of Resident) published on 16 August 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cherry Trees Care Home
Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from N A (Daughter of Resident) published on 28 June 2023
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for taking the time to write a review of Cherry Trees. We are so glad that your father has settled so well and we are so glad we can care for him and meet his needs in his new home.
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Review from J W (Daughter of Resident) published on 14 May 2023
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
It is a pleasure to care for your mum and we are so pleased that she has settled so well. The team at Cherry Trees put the residents first and thank you for your kind words.
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Review from S W (Husband of Resident) published on 25 April 2023
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your review and we are happy that you are so pleased with the care we give to your wife. The team at Cherry Trees will continue to ensure that she is cared for and thank you for allowing us to care for her.
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Review from Andy W (Son of Resident) published on 29 March 2023
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your review and I am really glad that you and your mum and your family are happy with the care at Cherry Trees.
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Review from Julia R (Daughter of Resident) published on 23 December 2022
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cherry Trees Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Gerry A (Daughter of Resident) published on 22 December 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Looking after your mother is a pleasure and we will enjoy caring for her and giving her the best care we can.
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Review from Mark H (Son of Resident) published on 20 December 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your review and we are glad that we can look after your mum and give you the reassurance you need.
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Review from R H (Son of Resident) published on 3 November 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
We are so glad that you found the home so welcoming and your mum was so well looked after. Thank you for your review.
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Review from Brian O (Grandson of Resident) published on 3 November 2022
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Reply from DebbieOsborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your review, and I am glad that we were able to look after your loved one and that you were so happy with the care provided. I will pass on your thanks to the staff.
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The Review Score of 9.7 (9.689) out of 10 for Barchester Cherry Trees Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.825 for Barchester Cherry Trees Care Home is calculated as follows: ( (138 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.825
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.864 Points relating to the number of positive Reviews for Barchester Cherry Trees Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 14 Positive Reviews ÷ 16.2 = 0.864
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Sep 2021
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Job Title: General Manager
Joined: 2019
Having initially joined Cherry Trees as the Head of Care. After a career in teaching and caring for children, my promotion to General Manager of Cherry Trees Care Home has enriched my passion for ensuring our resident's specific care and nursing needs are met and are the core of the wonderful work the team does here.
Staff training and development is of the utmost importance to me, as a qualified trainer for Barchester Healthcare, I ensure that our team are up-to-date with the latest research, policies and best practices, so that I can enhance the quality of care delivered throughout the home.
I am committed to the delivery of person-centred care and focus on what residents can do, not what they can't. I promote independence and well-being and consider working in this sector to be a privilege, not a job.
I am dedicated to ensuring the delivery of high-quality care by my team and endeavour to create happiness amongst residents at Cherry Trees.
My door is always open if you wish to discuss your care or that of a loved one and I look forward to meeting you soon.
Job Title: Administrator
Joined: 2021
I have over 20 years of experience in Administration, having previously worked for a Domiciliary Care provider. I work behind the scenes making sure that things run smoothly for residents, their families and staff members. I am very pleased to be part of the Cherry Trees team.
Job Title: Clinical Lead
Joined: 2020
I am the Clinical Lead on the Memory Lane Community. I am originally from Northern Ireland and moved to England 12 years ago. I qualified as a nurse in 2015 and worked in a hospital acute medical assessment unit and then as a District Nurse. I joined Cherry Trees as a Bank nurse in 2020 and quickly decided that I wanted to stay.
I love working with the residents on Memory Lane and hope to continue caring for them for a long time to come.
Job Title: Clinical Lead
Joined: 2019
I am the Clinical Lead of the Young at Heart Community. I am originally from Poland where I qualified as a nurse and worked for 24 years in hospitals. I came to the UK in 2006 and have continued to work in a range of clinical nursing roles. I joined Cherry Trees in 2019 as an RGN on nights before I was promoted to Clinical Lead.
Job Title: Clinical Lead Nurse
Joined: 2023
My name is Anish, I am the clinical Lead Nurse on Young at heart. I’m originally from India and moved to England in 2023. I’ve worked in both NHS hospitals and private hospitals in India and in Muscat.
I am very passionate about my job and really enjoy being a clinical lead Nurse here at Cherry Trees. I love working with our residents on young at heart and look forward to continuing the care for them for a very long time. Staff here are all very supportive and I’m very happy in my job.
Job Title: Head Chef
Joined: 2018
I started at Cherry Trees a few years ago and as second head chef and now have been offered the head chef position, so was delighted to accept. I have many years of head chef experience in very different backgrounds and looking forward to being here in the foreseeable future.
Job Title: Lead Activities Co Ordinator
Joined: 2023
I joined Cherry Trees in March 2023. My whole life has been working in the care sector and now as lead activity coordinator, I absolutely love my role here. I have a real passion to enrich the lives of our residents and make them as special as they can be. I really love to see the faces of our residents when we make these ideas we have come to life, it’s just a magical and rewarding job and I can honestly say I’ve found my forever home
Job Title: Head of Maintenance
Joined: 2017
I have been with Cherry Trees for over 6 years and love working with residents and the team. I work alongside contractors, and I have learnt many new skills during my time with Barchester, which has developed my role in maintaining and developing Cherry Trees. I am always very positive and ready to help others, and I don’t like to stay still. I really enjoy being busy and I am always smiling.
Job Title: Head of Housekeeping
Joined: 2022
I am the Head of Housekeeping at Cherry Trees and manage the housekeeping and laundry teams. I previously worked in hotels and I have very high standards. I always go above and beyond to make sure residents have everything they need.