This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Cherry Trees Care Home has a Review Score of 9.7 (9.689) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Cherry Trees Care Home has 94 reviews.
Review from Becky H (Daughter of Resident) published on 2 November 2022
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Reply from Debbiei Osborne, General Manager at Barchester Cherry Trees Care Home
Looking after your mum and dad has been a pleasure, and I will pass on your kind words to the team.
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Review from Jo Y (Daughter of Resident) published on 21 October 2022
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cherry Trees Care Home
Thank you for taking the time to write a review about Cherry Trees Care Home, we were sorry to read your comments. We are aware that you shared concerns with Cherry Trees about mom’s stay. As you know, your concerns are being looked into as part of our formal complaints process and a full response to your comments is due to be shared with you shortly and the reasons for the information delays were explained clearly to you and very complex. The team at Cherry Tree’s did all they could to support mom's care needs but sadly as communicated with you and other parties involved it was not possible to meet your mom's care needs at the home, despite the specialist training undertaken. This decision was made as we understand how important it is to care for individuals to a high standard, we are sorry you feel this wasn’t your experience and are pleased to see your mom is happy in her new home. Kind Regards, Barchester’s Customer Feedback Department.
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Review from Colin J (Husband of Resident) published on 9 September 2022
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cherry Trees Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Callum G (Son of Resident) published on 30 August 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
It was lovely having your mum here and we are delighted that she was so happy. We strive to give person-centred approach to all our residents and families and we looking forward to your mum coming to us again. Thank you.
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Review from R T (Regular Volunteer) published on 30 August 2022
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I visited the home on Tuesday for extra support on activities as a volunteer, greeted by a cheerful happy staff member.
5/5 for first impressions well done Cherry Trees.
Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for visiting our home and I am glad that you received such a warm welcome and hope to see you again soon Debbie.
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Review from Brett R (Son of Resident) published on 29 August 2022
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Reply from Debbie Osborne, Senior General Manager at Barchester Cherry Trees Care Home
Thank you for your review. I will most certainly check with the chefs about the food and get some feedback from the residents. We did have a residents' meeting last Friday when residents said the food was excellent. We treat all feedback very seriously. Thank you Debbie
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Review from Hilary K (Wife of Resident) published on 3 August 2022
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Reply from Deb Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your praise and acknowledgements of the management team and the staff. We strive to provide an environment that not only treats the residents with dignity and respect but also the relatives are treated equally as well.
Thank you, Debbie
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Review from M M (Daughter of Resident) published on 30 June 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
I am glad that your mum is happy here and we continue to improve and to listen to any concerns raised. We continue to learn and provide the best service we can to our resident and families.
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Review from John N (Son of Resident) published on 30 June 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your review of the home and it is a pleasure to provide care to your wonderful mother. I will pass on your kind words to the team.
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Review from Q N (Son-in-law of Resident) published on 27 June 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
We are so happy that your mother-in-law is being so well cared for and is so happy here. Thank you for your kind words, and I will pass on your thanks to them.
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Review from Sue Y (Sister of Resident) published on 24 June 2022
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Reply from Debbie i Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your lovely comments; we are so happy that your sister is so happy here and she enjoys all of our activities. Debbie
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Review from Sue B (Daughter of Resident) published on 20 June 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your kind review, and we are so happy that your dad is flourishing under our care. It is a pleasure to look after him.
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Review from J A (Granddaughter of Resident) published on 20 June 2022
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Reply from Debi Osborne, Senior General Manager at Barchester Cherry Trees Care Home
Thank you so much for your review, and we are glad that we provide good care for your relative at Cherry Trees.
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Review from Mary K (Wife of Resident) published on 20 June 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Hi Mary, Thank you for your review. I am so sorry to read this, I do really appreciate you taking the time to talk with me last week and I hope I have answered your concerns, please do let me know if I can offer you any further support. Kind Regards Cherry Trees, General Manager.
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Review from Paul W (Stepson of Resident) published on 10 March 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
I am so sorry that this happened to you on your visit and I can assure you that we do everything we can to make people feel welcome. Unfortunately, this doesn't seem to have happened on this occasion, I have addressed all of your issues and I can assure you that this will not happen again. If you would like to contact me further to discuss I would like to be able to listen to your concerns and reassure you that we do always try to provide dignified care for all. Kind regards
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Review from R W (Granddaughter of Resident) published on 28 February 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your lovely words and we are glad that we are caring for your nan in a way that Cherry Trees can be proud of. Debbie
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Review from Miranda N (Daughter of Resident) published on 9 February 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you so much for your review we love caring for your mum and we are so pleased that we are able to make your mum so happy. Debbie
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Review from Philip M (Son of Resident) published on 8 February 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you Philip for your kind words. Looking after your mother is a pleasure and I am so happy to hear how well you have all been treated. I will pass on your kind words to the team. Debbie
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Review from Debbie C (Daughter of Resident) published on 4 February 2022
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you for your kind words, Debbie. It is lovely to hear that the staff are caring for your dad in the best possible way and it is our pleasure and honour to care for him.
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Review from Debra H (Daughter of Resident) published on 18 November 2021
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Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home
Thank you, looking after your mum is a privilege and we will always ensure she is looked after with dignity and respect as she deserves. Debbie
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The Review Score of 9.7 (9.689) out of 10 for Barchester Cherry Trees Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.825 for Barchester Cherry Trees Care Home is calculated as follows: ( (138 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.825
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.864 Points relating to the number of positive Reviews for Barchester Cherry Trees Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 14 Positive Reviews ÷ 16.2 = 0.864
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Sep 2021
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Job Title: General Manager
Joined: 2019
Having initially joined Cherry Trees as the Head of Care. After a career in teaching and caring for children, my promotion to General Manager of Cherry Trees Care Home has enriched my passion for ensuring our resident's specific care and nursing needs are met and are the core of the wonderful work the team does here.
Staff training and development is of the utmost importance to me, as a qualified trainer for Barchester Healthcare, I ensure that our team are up-to-date with the latest research, policies and best practices, so that I can enhance the quality of care delivered throughout the home.
I am committed to the delivery of person-centred care and focus on what residents can do, not what they can't. I promote independence and well-being and consider working in this sector to be a privilege, not a job.
I am dedicated to ensuring the delivery of high-quality care by my team and endeavour to create happiness amongst residents at Cherry Trees.
My door is always open if you wish to discuss your care or that of a loved one and I look forward to meeting you soon.
Job Title: Administrator
Joined: 2021
I have over 20 years of experience in Administration, having previously worked for a Domiciliary Care provider. I work behind the scenes making sure that things run smoothly for residents, their families and staff members. I am very pleased to be part of the Cherry Trees team.
Job Title: Clinical Lead
Joined: 2020
I am the Clinical Lead on the Memory Lane Community. I am originally from Northern Ireland and moved to England 12 years ago. I qualified as a nurse in 2015 and worked in a hospital acute medical assessment unit and then as a District Nurse. I joined Cherry Trees as a Bank nurse in 2020 and quickly decided that I wanted to stay.
I love working with the residents on Memory Lane and hope to continue caring for them for a long time to come.
Job Title: Clinical Lead
Joined: 2019
I am the Clinical Lead of the Young at Heart Community. I am originally from Poland where I qualified as a nurse and worked for 24 years in hospitals. I came to the UK in 2006 and have continued to work in a range of clinical nursing roles. I joined Cherry Trees in 2019 as an RGN on nights before I was promoted to Clinical Lead.
Job Title: Clinical Lead Nurse
Joined: 2023
My name is Anish, I am the clinical Lead Nurse on Young at heart. I’m originally from India and moved to England in 2023. I’ve worked in both NHS hospitals and private hospitals in India and in Muscat.
I am very passionate about my job and really enjoy being a clinical lead Nurse here at Cherry Trees. I love working with our residents on young at heart and look forward to continuing the care for them for a very long time. Staff here are all very supportive and I’m very happy in my job.
Job Title: Head Chef
Joined: 2018
I started at Cherry Trees a few years ago and as second head chef and now have been offered the head chef position, so was delighted to accept. I have many years of head chef experience in very different backgrounds and looking forward to being here in the foreseeable future.
Job Title: Lead Activities Co Ordinator
Joined: 2023
I joined Cherry Trees in March 2023. My whole life has been working in the care sector and now as lead activity coordinator, I absolutely love my role here. I have a real passion to enrich the lives of our residents and make them as special as they can be. I really love to see the faces of our residents when we make these ideas we have come to life, it’s just a magical and rewarding job and I can honestly say I’ve found my forever home
Job Title: Head of Maintenance
Joined: 2017
I have been with Cherry Trees for over 6 years and love working with residents and the team. I work alongside contractors, and I have learnt many new skills during my time with Barchester, which has developed my role in maintaining and developing Cherry Trees. I am always very positive and ready to help others, and I don’t like to stay still. I really enjoy being busy and I am always smiling.
Job Title: Head of Housekeeping
Joined: 2022
I am the Head of Housekeeping at Cherry Trees and manage the housekeeping and laundry teams. I previously worked in hotels and I have very high standards. I always go above and beyond to make sure residents have everything they need.