Barchester Cherry Trees Care Home

Stratford Road, Oversley Green, Alcester B49 6LN
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9.7 94 Reviews
  • Barchester Cherry Trees Care Home, Alcester
Ideally situated on the outskirts of Stratford-Upon-Avon in Alcester, Barchester Cherry Trees Care Home provides first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community.

It also supports people with a physical disability and the home's activities co-ordinators work with Help the Aged to plan fun and interesting activities for residents.

A team of the highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

And their dedication can be seen across the board - in cooking, hospitality and organised activities for residents.

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Care Provided by Barchester Cherry Trees Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Osborne (General Manager)
  • Admission Criteria
    • NHS & Private
    • Ages 55+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Cherry Trees Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,581

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Cherry Trees Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Cherry Trees Care Home Reviews (94)

Total of 94, showing 41-60
9.7

Barchester Cherry Trees Care Home has a Review Score of 9.7 (9.689) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Cherry Trees Care Home has 94 reviews.

Overall Experience

  • 67
  • 20
  • 3
  • 2
  • 2

Date Published

94
3
7
14
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Review from A C (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my mother has been wonderful especially during Lockdown. My criticism would be the lack of communication. During lockdown, I could never find an appropriate time to call and ask after my mother. A quick 5-minute update call with details of any toiletry needs would have been welcome.
The menus are increasingly unimaginative.

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Review from Stephanie M (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I stepped into Cherry Trees I was made to feel welcome and more importantly a part of their family. I was given time to talk, I was listened to, I was given options, support, guidance and I knew I had found a new home for my Dad for the next chapter of his life.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you for your kind review Steph and it is our pleasure and privileged to accompany him on this chapter of his life.


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Review from A B (Husband of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the facilities and the staff to be excellent. My wife's room is very comfortable and nothing is too much trouble for the staff and they do their best to meet any requests.

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Review from G F (Mother of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First let me say, what a lovely home Cherry Tree is. Lovely, light rooms and pretty gardens. These past 15 months, as you know, we couldn't see our loved ones but when able Barchester made these pods for short visits and of course recently we are now able to have bedroom visits which is marvellous.
My thanks go to all carers, who although in change of the virus, themselves still came to look after our loved ones, making sure they were safe and cared for, even though they had families of their own. Of course, the kitchen, facilities and admin also played their parts. As things get better, let's all remember what we owe the staff at Cherry Trees a big thank you, also to Barchester for their weekly visits.

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Review from K K (Sister of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is now very well run with friendly and efficient staff. My brother is very settled and happy. He loves the food provided and gets on well with all the staff. I am very content that he is receiving the best possible care at Cherry Trees. Barchester as a whole and Cherry Trees have dealt
with the pandemic very well and effectively.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you for the review, and we are so glad that your brother is so happy here.


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Review from R K (Brother-in-law of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is now very well run. It has acted very responsibly during the coronavirus pandemic. There is a good and friendly atmosphere among the staff. My relative is very happy here and particularly enjoys his food. He has learnt to trust the staff and has learnt all their names.

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Review from C M (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Cherry Trees are well trained and kind and know how to deal with residents and keep them content. They have cared for my mother over all the COVID restrictions, (most of the time no visitors) but she has remained in good mental and physical health as she was before.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you for the kind review about your mother it is a pleasure to care for her.


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Review from Helen B (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherry Trees have done their best to make visiting as relaxed as possible under the circumstances. The staff are welcoming and friendly. It is clear that they care for my mother and absolutely have her best interests at heart. A big thank you to all the staff and management at Cherry Trees.

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Review from Guy P (Son of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother passed away recently however she spent her last ten months being cared for at Cherry Trees in Alcester. Despite the difficult times due to covid restrictions, the team worked tirelessly to ensure the residents were safe, happy and entertained. My mother always appeared well cared for
and content and I will be forever grateful to all the staff for everything they did for her.

Reply from Debi Osborne, Senior General Manager at Barchester Cherry Trees Care Home

Thank you for your kind review, it was a pleasure caring for your mother, She settled into Cherry Trees so easily and throughout she maintained her independence. She never gave up and she would always try to do as much as she can. She is sadly missed and Cherry Trees have lost a wonderful resident. All the best.


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Review from Rob T (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident for almost a year now. Despite the complications and restrictions that Covid-19 has created I can say that I'm most impressed with the care that she has received from all the staff. It cannot be easy especially because of the physical disabilities that my mother now has since
her major stroke. When I have had to interact with any of the staff (Managers/Nurses/Carers/Office Staff) they have always been polite, well informed and helpful. This contact (phone/email/visit) hasn't been very often, because of Covid, but it has been regular - at least once a month.
I've not yet been inside the building - because all the visits I've had so far have been 'in a pod' or 'at the door of my mother's room'. I'm looking forward to lockdown easing and proper visiting starting.
A big "thank you" to all the staff.

Reply from Debi Osborne, Senior General Manager at Barchester Cherry Trees Care Home

Thank you for your review and your kind words, we have now started to welcome designated visitors back into our home and looking forward to going back to a little bit of normality.


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Review from A F (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My personal view of the Cherry Trees Care Home is limited as I have not been able to visit my father inside his bedroom for the past eight months. However, in the previous years 2013-2019 when my mother was a resident also, I dealt with problems when they manifested. They were usually dealt with but
not all the time. However, now the use of agency staff has stopped due to Covid, things have greatly improved. Residents need to know and trust their carers!

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you for your review. I took over the management of the home in March 2020 and have made many changes including no agency usage. The designated visiting pods have been a great success and although indoor visits have not been going ahead we have been lucky to able to use these and our gardens in good weather. It is great you have seen the improvements in the home and I am always available to speak to if you have any issues or concerns.
Debbie


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Review from Zara T (Granddaughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm not sure the words I write here will do Cherry Trees justice - they are faultless in everything they do, and the level of the care both my Grandparents received has brought comfort to us at a time when we haven't been able to visit. Sadly my Grandfather passed at the height of Covid-19, and at a
time when staff were already extremely busy, however, we couldn't have asked for more from the care he received during his final days - the carers treated him as though he were their own Father/Grandfather/Great Grandfather. Cherry Trees gave both my Mum and Aunt comfort in knowing my Grandfather was well cared for during a time that was difficult to comprehend. I only have good things to say about Cherry Trees, but it wouldn't be what it is without the wonderful staff who are truly dedicated to the level of care they provide, whilst making the home an enjoyable and stress-free for my Gran who has dementia. Thank you, Cherry Trees, for all your work.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you so much for the kind words that you have written. Both your grandparents have been a joy to look after and we can only thank you and your family for the support you give us and continue to do so.


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Review from Emma R (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to to say a big thank you to all of the staff at Cherry Trees for looking after my dad so well in these very challenging times, knowing he is safe and well cared for means so much to us as a family. Recently we have been through a difficult time and I would like to say a particular thank
you to the manager, administrator and the receptionist for being so supportive and understanding in what was very unsettling times for us all. It was so reassuring to know everyone at Cherry Trees (all staff) wanted to help and most of all wanted the best outcome for my dad, it clearly showed how much the 'Cherry Trees Family' are so strong and work together so well and do go the extra mile when needed to look after their residents as well as their families. I can not thank them enough for their continued support and care, nothing is ever too much trouble for them. Thank you to everyone at Cherry Trees for your amazing hard work, you are all so very much appreciated and valued.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you for your kind words, we are privileged to care for your dad here at Cherry Trees. I will pass on your thanks to all of the staff.


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Review from Kath C (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank all the staff at Cherry Trees.
My mum went in about six weeks ago, she had dementia and underlying health issues. Unfortunately, she passed away last night, and the manager called me to allow me to go and see her at peace in her bed. I was able to sit
with her for a while and say my farewell. The staff have been amazing throughout my mum's stay and kept me up to date on how she was doing. Allowing me in last night to say goodbye is something I shall never forget, and I am truly grateful to all the staff that helped my mum. I would highly recommend this wonderful home for anyone. A truly remarkable place with so much love.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

It was our pleasure to care for your Mum and we are all devastated that she has passed away. Thank you for letting us look after her and be part of our family. Love to you all.


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Review from Joanne J (Daughter of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring, empathetic, very professional, clean, organised, well looked after, would recommend Cherry Trees to anyone. My dad is very happy here and my mum is so happy that he is here. He settled well and all his needs are met.

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Review from Hafiz M (Friend of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As one of my close family friends are here, the service and care given is great. They take care and look after you as visitors and the residential living there is like being at home. Polite, well-mannered staff and have no complaints. This is one of the best care places I have visited with 100 percent
service and help given. I recommend any one to use the service at this place and send their family here. No complaints - really great. 100 percent the right place if you're looking for a family member to be happy. Very clean, tidy and a fair price with great facilities.

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Review from Dawn W (Friend of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have found Cherry Trees to be the most welcoming and caring care home we have experienced. The staff are so helpful and friendly and extremely dedicated to their roles. The manager has been so very helpful in being available for meetings or telephone calls to keep us up to date with
details about the resident concerned - a very close friend of ours - and she provides strong leadership. The rooms and facilities are tremendous - it is like walking into a 5-star hotel, in particular, the reception and cafeteria areas. The interior design has been given a lot of thought, from layout to colour schemes, to furnishings, and ornaments. Everywhere is so clean and the food is amazing, served in a wonderful restaurant. The outdoor green space is vast, colourful and peaceful and the courtyard garden is a lovely place to relax. The home is set in lovely countryside but close to shops if needed, and there is a large car park. We would definitely recommend Cherry Trees.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you for your kind words, and as you know we always so happy to see you both.


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Review from Sue K (Cousin of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all staff very helpful, friendly and informative and most importantly always have a smile for you. My cousin is well looked after and seems very content. It is comforting to know she is safe and well looked after, especially at this very difficult time. I would like to thank them all.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you for your review it is our pleasure to look after your cousin.


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Review from Claire H (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring and dedicated. They looked after my dad so well and always treated him with dignity and respect and he was very settled during his time. Thanks to all of you at Cherry Trees, you're an asset to your profession!!

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you for your kind words. Looking after your dad was a pleasure.


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Review from Katherine B (Wife of Resident) published on 17 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Cherry Trees in January 2019 with vascular dementia and Parkinsonism. During that time, there have been three managers. The last two have been very good and have made vast improvements. The great care and devotion of the staff are beyond compare. Nothing is too much trouble. Sadly
my husband died in April but not from the virus. The latest manager has been amazing, especially during this dreadful pandemic. The health and safety of the residents have been their priority. The food is excellent, there is a superb chef who provides a choice of breakfast. My husband loved his cooked breakfast, and he had three courses for lunch and evening meal. I cannot praise the staff and management enough for the great care they took of my dear husband and making his final 15-months of his life so very happy. I would highly recommend this excellent home to anyone needing nursing care and great compassion. I cannot begin to thank them enough. A truly wonderful home that feels like your own home.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Barchester Cherry Trees Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Barchester Cherry Trees Care Home is calculated as follows: ( (138 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.864 Points relating to the number of positive Reviews for Barchester Cherry Trees Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 14 Positive Reviews ÷ 16.2 = 0.864

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (9)

Debbie

Debbie Osborne

Job Title: General Manager

Joined: 2019

Having initially joined Cherry Trees as the Head of Care. After a career in teaching and caring for children, my promotion to General Manager of Cherry Trees Care Home has enriched my passion for ensuring our resident's specific care and nursing needs are met and are the core of the wonderful work the team does here.


Staff training and development is of the utmost importance to me, as a qualified trainer for Barchester Healthcare, I ensure that our team are up-to-date with the latest research, policies and best practices, so that I can enhance the quality of care delivered throughout the home.


I am committed to the delivery of person-centred care and focus on what residents can do, not what they can't. I promote independence and well-being and consider working in this sector to be a privilege, not a job.


I am dedicated to ensuring the delivery of high-quality care by my team and endeavour to create happiness amongst residents at Cherry Trees.


My door is always open if you wish to discuss your care or that of a loved one and I look forward to meeting you soon.


Donna

Donna Reece

Job Title: Administrator

Joined: 2021

I have over 20 years of experience in Administration, having previously worked for a Domiciliary Care provider. I work behind the scenes making sure that things run smoothly for residents, their families and staff members. I am very pleased to be part of the Cherry Trees team.


Kelly

Kelly Allan

Job Title: Clinical Lead

Joined: 2020

I am the Clinical Lead on the Memory Lane Community. I am originally from Northern Ireland and moved to England 12 years ago. I qualified as a nurse in 2015 and worked in a hospital acute medical assessment unit and then as a District Nurse. I joined Cherry Trees as a Bank nurse in 2020 and quickly decided that I wanted to stay.
I love working with the residents on Memory Lane and hope to continue caring for them for a long time to come.


Ewa

Ewa Gorna

Job Title: Clinical Lead

Joined: 2019

I am the Clinical Lead of the Young at Heart Community. I am originally from Poland where I qualified as a nurse and worked for 24 years in hospitals. I came to the UK in 2006 and have continued to work in a range of clinical nursing roles. I joined Cherry Trees in 2019 as an RGN on nights before I was promoted to Clinical Lead.


Anish

Anish CHACKO

Job Title: Clinical Lead Nurse

Joined: 2023

My name is Anish, I am the clinical Lead Nurse on Young at heart. I’m originally from India and moved to England in 2023. I’ve worked in both NHS hospitals and private hospitals in India and in Muscat.
I am very passionate about my job and really enjoy being a clinical lead Nurse here at Cherry Trees. I love working with our residents on young at heart and look forward to continuing the care for them for a very long time. Staff here are all very supportive and I’m very happy in my job.


Chris

Chris Aston

Job Title: Head Chef

Joined: 2018

I started at Cherry Trees a few years ago and as second head chef and now have been offered the head chef position, so was delighted to accept. I have many years of head chef experience in very different backgrounds and looking forward to being here in the foreseeable future.


Carly

Carly Marshall

Job Title: Lead Activities Co Ordinator

Joined: 2023

I joined Cherry Trees in March 2023. My whole life has been working in the care sector and now as lead activity coordinator, I absolutely love my role here. I have a real passion to enrich the lives of our residents and make them as special as they can be. I really love to see the faces of our residents when we make these ideas we have come to life, it’s just a magical and rewarding job and I can honestly say I’ve found my forever home


Nzuki

Nzuki Miniour

Job Title: Head of Maintenance

Joined: 2017

I have been with Cherry Trees for over 6 years and love working with residents and the team. I work alongside contractors, and I have learnt many new skills during my time with Barchester, which has developed my role in maintaining and developing Cherry Trees. I am always very positive and ready to help others, and I don’t like to stay still. I really enjoy being busy and I am always smiling.


Sharon

Sharon Braithwaite

Job Title: Head of Housekeeping

Joined: 2022

I am the Head of Housekeeping at Cherry Trees and manage the housekeeping and laundry teams. I previously worked in hotels and I have very high standards. I always go above and beyond to make sure residents have everything they need.