Barchester Cherry Trees Care Home

Stratford Road, Oversley Green, Alcester B49 6LN
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9.7 94 Reviews
  • Barchester Cherry Trees Care Home, Alcester
Ideally situated on the outskirts of Stratford-Upon-Avon in Alcester, Barchester Cherry Trees Care Home provides first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community.

It also supports people with a physical disability and the home's activities co-ordinators work with Help the Aged to plan fun and interesting activities for residents.

A team of the highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

And their dedication can be seen across the board - in cooking, hospitality and organised activities for residents.

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Care Provided by Barchester Cherry Trees Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Osborne (General Manager)
  • Admission Criteria
    • NHS & Private
    • Ages 55+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Cherry Trees Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,581

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Cherry Trees Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Cherry Trees Care Home Reviews (94)

Total of 94, showing 61-80
9.7

Barchester Cherry Trees Care Home has a Review Score of 9.7 (9.689) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Cherry Trees Care Home has 94 reviews.

Overall Experience

  • 67
  • 20
  • 3
  • 2
  • 2

Date Published

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7
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Review from Krisandra A (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester has such outstanding service. Their staff are so polite and professional, from the reception to the service received whilst my mum was there. My mum stayed there for three weeks and during the COVID period; the reassurance they gave throughout just dispelled all worries or concerns that we
had. Fantastic through and through.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you so much for your kind words and it was our pleasure to care for your mum through this difficult period.


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Review from Caron P (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, took my dad at very short notice. Dad said staff were lovely and food was great. Communication and understanding/caring attitude of all staff was excellent. Can't recommend highly enough, will definitely be using again for respite care. Many thanks.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

We are so glad we could help you and your mum to care for your dad for a few weks. What a lovely man and looking forward to seeing him in July.


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Review from Kate H (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Cherry Trees for 18 months now and during that time the staff have always been kind and caring. Mum can be quite stubborn but she is always treated with respect and dignity and the staff have taken the time to get to know her well. Mum loves to get involved in the numerous
activities and outings and when we go in to visit we are made very welcome by all staff. The staff are always helpful and the level of care is excellent, it is obvious that they really care about their residents. The communication with the management is excellent and they include us in any decisions that need to be made about Mum. The Cherry Trees really is a lovely home with great facilities and amazing staff and we know that we made the right choice for our mum.

Reply from Debi Osborne, Senior General Manager at Barchester Cherry Trees Care Home

Thanks, Kate for such a lovely review. Its a pleasure looking after mum and the staff all love looking after her.. Debbie


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Review from P S (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited my parents and more recently my mother on a daily basis for over ten years, I have seen many general managers at Cherry Trees. In my view, the present and previous general managers instigated a more thorough daily care package for residents than previously in place. All the present
staff of all the departments are kind and compassionate and friendly. My mother is in safe hands. Covid-19 has presented many challenges, not the least of which is being unable to visit the home and give reassurance. However, I know that my mother values the staff and appreciates them spending time with her when possible in these busy times. I am particularly grateful that staff take time to involve me in my mother's care and show me how they keep her happy and healthy, with video calls, photographs and up to date information about any change in her circumstances. I couldn't be with her on her birthday but all the staff made it a day to remember for her. Please keep up the good work.

Reply from Debi Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you Pauline, looking after your mum is a pleasure and to be part of her 100th birthday celebrations was an honour. The staff feel it's a privilege to care for your mum. Debbie.


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Review from Helen H (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a truly amazing place. My mom is a resident there the care, dedication and love and respect they show me and my mom is priceless and the support they offer me. Nothing is too much trouble, always there to help with my moms care and organizing getting her hair done, which my mom loves. I was truly
blessed when we found Cherry Trees.

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Review from Brenda T (Daughter of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of Coronavirus, we were not able to be with my mother for her 100th birthday, to which we had all been looking forward. We need not have worried as the care staff made her day wonderful with arranging video calls, a cake, a party and making sure she got all her presents, flowers and cards, including
the one from the palace. Loads of photos and a video came winging their way to us so we could enjoy the day too. Many thanks to such lovely people.

Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

It is a pleasure to look after your mother and the staff thoroughly enjoyed the day. Thank you for your kind words I will pass them on to all the staff.


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Review from Fiona W (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I just wanted to pass on how impressed I am by the staff here, especially during these unprecedented times. My mother resides here and is bed-bound with Progressive Multiple Sclerosis. As I am currently unable to visit, due to Coronavirus, she has been quite disappointed not to be able to see me and
have our usual contact. When I sent flowers recently, one of the receptionists, kindly took the time to take photographs of my mother holding the flowers and then she wrote a card on behalf of my mother and posted it to me with the pictures, Just so kind and thoughtful. There are a few treasures in this care home: one whom I have just mentioned, one incredible nurse in particular with a heart of gold, also the ever-helpful handymen, amongst the many others.


Wonderful to know our loved ones are in such good hands.


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Review from J C (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the care our mother is receiving. More importantly, our mother is happy with her care. The staff, with their consistently caring attitude, are the key to Mom's feeling of being looked after.

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Review from Warwick T (Husband of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no criticism at all about the way in which my wife is cared for. You are all doing an excellent job.
The Valentines dinner was greatly appreciated.

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Review from J H (Daughter of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff and caring. Good understanding of dementia. Always happy to answer questions. No restrictions on times to visit. Warm, comforting atmosphere. Dad is well settled here.

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Review from V F (Resident) assisted by family/friend published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standard very good.
Staff very friendly and caring, nothing is too much trouble to help in any way.
Management has an open door approach to deal with issues, if any.
Rooms/facilities/cleanliness/food/activities are all to a high standard.
Safety/security always closely monitored.
Value
for money, very competitive, excellent.

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Review from M E (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent experience with caring staff and management. Highly recommend this care home to everyone. Made my mother's last few days happy ones.

Reply from Debi Rogers, Senior General Manager at Barchester Cherry Trees Care Home

Thank you for your positive and complimentary feedback for the care your mother received whist she lived with us here at Cherry Trees Care Home.


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Review from M H (Husband of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Cherry Trees for a year. The care she has had has been very good, but with the new manager and her team, things have improved.

Reply from Debi Rogers, Senior General Manager at Barchester Cherry Trees Care Home

Thank you for taking the time to complete your positive review for Cherry Trees Care Home. Your feedback is important to the team at Cherry Trees and we appreciate your continued support at the care home.


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Review from Lucy N (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for since she came here a year and a half ago. Would highly recommend Cherry Trees.

Reply from Debi Rogers, Senior General Manager at Barchester Cherry Trees Care Home

Thank you for taking the time to review our home, your feedback is really important to us.


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Review from James S (Son of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cherry Trees Care Home is very good. My mother has been here for nearly 2 years. She loves the activities team and really enjoys being there.

Reply from Debi Rogers, Senior General Manager at Barchester Cherry Trees Care Home

Thank you for taking the time to review our home, your feedback is really important to us.


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Review from Jacqui S (Friend of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a Cherry Trees resident every week (now twice weekly) for at least six years.
In my experience, quality of life for residents generally and my friend, in particular, has improved with interesting things to see and do.
However, I did point out recently that the persistent noise of the
call bells would stop me from ever wanting to live there. Call bells now much quieter - hooray and thank you.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you for your kinds words.


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Review from R W (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was fortunate enough to be resident in the 'memory lane' section of Barchester Care Home for the last few months of his life. During the time he was there, the level of care provided by the staff was excellent, many of the staff clearly knew him personally and showed a genuine desire to care
and look after him. We spent a good deal of time in the home and could clearly see the level of care provided by all staff was very good. All areas of the home were comfortable and homely and activities for residents were superb - thank you.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you for your lovely comments.


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Review from Marguerite W (Wife of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just finished his stay with Cherry Trees I have not seen him look so happy or well in a very long time, he really enjoyed his stay with Cherry Trees.
He told me how good the food was and more importantly how the staff promoted his independence. He remarked how good the staff were to
him and well they looked after him. He is looking forward to his next stay.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you Marguerite, lovely comments.


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Review from Christopher H (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff in memory lane at Cherry Trees are amazing. They look after my mum so well and knowing my mum is cared for so well is reassuring.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you Christopher for your lovely comments.


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Review from Sharon W (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so helpful and kind to my father.
After a recent stay in hospital the staff have cared, nursed, encouraged and helped to get my dad's level of mobility and health back to where it was a couple of months ago.
Many thanks to all.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you, Sharon, for your lovely comments.


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Barchester Cherry Trees Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Barchester Cherry Trees Care Home is calculated as follows: ( (138 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.864 Points relating to the number of positive Reviews for Barchester Cherry Trees Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 14 Positive Reviews ÷ 16.2 = 0.864

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (9)

Debbie

Debbie Osborne

Job Title: General Manager

Joined: 2019

Having initially joined Cherry Trees as the Head of Care. After a career in teaching and caring for children, my promotion to General Manager of Cherry Trees Care Home has enriched my passion for ensuring our resident's specific care and nursing needs are met and are the core of the wonderful work the team does here.


Staff training and development is of the utmost importance to me, as a qualified trainer for Barchester Healthcare, I ensure that our team are up-to-date with the latest research, policies and best practices, so that I can enhance the quality of care delivered throughout the home.


I am committed to the delivery of person-centred care and focus on what residents can do, not what they can't. I promote independence and well-being and consider working in this sector to be a privilege, not a job.


I am dedicated to ensuring the delivery of high-quality care by my team and endeavour to create happiness amongst residents at Cherry Trees.


My door is always open if you wish to discuss your care or that of a loved one and I look forward to meeting you soon.


Donna

Donna Reece

Job Title: Administrator

Joined: 2021

I have over 20 years of experience in Administration, having previously worked for a Domiciliary Care provider. I work behind the scenes making sure that things run smoothly for residents, their families and staff members. I am very pleased to be part of the Cherry Trees team.


Kelly

Kelly Allan

Job Title: Clinical Lead

Joined: 2020

I am the Clinical Lead on the Memory Lane Community. I am originally from Northern Ireland and moved to England 12 years ago. I qualified as a nurse in 2015 and worked in a hospital acute medical assessment unit and then as a District Nurse. I joined Cherry Trees as a Bank nurse in 2020 and quickly decided that I wanted to stay.
I love working with the residents on Memory Lane and hope to continue caring for them for a long time to come.


Ewa

Ewa Gorna

Job Title: Clinical Lead

Joined: 2019

I am the Clinical Lead of the Young at Heart Community. I am originally from Poland where I qualified as a nurse and worked for 24 years in hospitals. I came to the UK in 2006 and have continued to work in a range of clinical nursing roles. I joined Cherry Trees in 2019 as an RGN on nights before I was promoted to Clinical Lead.


Anish

Anish CHACKO

Job Title: Clinical Lead Nurse

Joined: 2023

My name is Anish, I am the clinical Lead Nurse on Young at heart. I’m originally from India and moved to England in 2023. I’ve worked in both NHS hospitals and private hospitals in India and in Muscat.
I am very passionate about my job and really enjoy being a clinical lead Nurse here at Cherry Trees. I love working with our residents on young at heart and look forward to continuing the care for them for a very long time. Staff here are all very supportive and I’m very happy in my job.


Chris

Chris Aston

Job Title: Head Chef

Joined: 2018

I started at Cherry Trees a few years ago and as second head chef and now have been offered the head chef position, so was delighted to accept. I have many years of head chef experience in very different backgrounds and looking forward to being here in the foreseeable future.


Carly

Carly Marshall

Job Title: Lead Activities Co Ordinator

Joined: 2023

I joined Cherry Trees in March 2023. My whole life has been working in the care sector and now as lead activity coordinator, I absolutely love my role here. I have a real passion to enrich the lives of our residents and make them as special as they can be. I really love to see the faces of our residents when we make these ideas we have come to life, it’s just a magical and rewarding job and I can honestly say I’ve found my forever home


Nzuki

Nzuki Miniour

Job Title: Head of Maintenance

Joined: 2017

I have been with Cherry Trees for over 6 years and love working with residents and the team. I work alongside contractors, and I have learnt many new skills during my time with Barchester, which has developed my role in maintaining and developing Cherry Trees. I am always very positive and ready to help others, and I don’t like to stay still. I really enjoy being busy and I am always smiling.


Sharon

Sharon Braithwaite

Job Title: Head of Housekeeping

Joined: 2022

I am the Head of Housekeeping at Cherry Trees and manage the housekeeping and laundry teams. I previously worked in hotels and I have very high standards. I always go above and beyond to make sure residents have everything they need.