Barchester Cherry Trees Care Home

Stratford Road, Oversley Green, Alcester B49 6LN
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9.7 94 Reviews
  • Barchester Cherry Trees Care Home, Alcester
Ideally situated on the outskirts of Stratford-Upon-Avon in Alcester, Barchester Cherry Trees Care Home provides first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community.

It also supports people with a physical disability and the home's activities co-ordinators work with Help the Aged to plan fun and interesting activities for residents.

A team of the highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

And their dedication can be seen across the board - in cooking, hospitality and organised activities for residents.

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Care Provided by Barchester Cherry Trees Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Osborne (General Manager)
  • Admission Criteria
    • NHS & Private
    • Ages 55+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Cherry Trees Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,581

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Cherry Trees Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Cherry Trees Care Home Reviews (94)

Total of 94, showing 81-94
9.7

Barchester Cherry Trees Care Home has a Review Score of 9.7 (9.689) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Cherry Trees Care Home has 94 reviews.

Overall Experience

  • 67
  • 20
  • 3
  • 2
  • 2

Date Published

94
3
7
14
80

Review from P A (Wife of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New management last year has made a big difference to the overall experience. Staff are very caring and friendly to residents and relatives.
Activities provided are suitably varied.
Staff are helpful, understanding, patient and hard-working.
My relative is very happy there.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you for your kind words.


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Review from Ann K (Wife of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Now under new management and things are a lot better and still improving.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you Ann for your comments.


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Review from J H (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The overall standard of care is good. However, the one concern I have is the time it takes to answer the call bell, which can take up to 20 minutes at times.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you for your review, and your feedback. Here at Cherry Trees we are constantly looking to improve our service. On the call bell issue you unfortunately had, we have implemented a new system to ensure that the call bell is answered within 5 minutes. We apologise that this issue has occurred but we thank you for your feedback, and we aim to ensure that this doesn't happen again.


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Review from J S (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel love to the residents is shown by all levels to residents in their care. All are made to feel as if this is "their home" and relatives are welcome to visit when they wish.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you Janet for your lovely comments.


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Review from L B (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been at three previous care homes, Cherry Trees is a breath of fresh air - quite literally! The caring attitude of the team, the homely environment, the cleanliness of all rooms and communal areas is not only impressive but is a result of the passion each member of staff puts into their role
of care. My father has not looked so well for at least two years and until he arrived and settled in, his prospects had been dismal. Now he is fed well, has excellent personal care, has built good relationships with staff and is offered fun and stimulating activities. I cannot praise this home enough.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you, L B, for your wonderful comments. I am so happy to hear how well the team are supporting your loved one.


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Review from A H (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurse in charge came to administer the night time medication for my mum. She has a very warm and gentle personality and reassured mum that she was giving her medication (via a spoon). My mum appeared to want to settle down for the night and the nurse was very patient with a loving and understanding
of mums tiredness, questions and sense of confusion and needing help with pillows etc to get comfortable. Also, the nurse has a good understanding of my own relationship with mum, leaving me to chat and be with her before she slept. I felt a strong sense of comfort, security and confidence, that mum's needs were met in a professional and dignified and respectful way. Thank you to all the staff and manager.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

Thank you for your kind comments.


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Review from Liz K (Daughter of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was there for 5 yrs (app). At the start, the care was very good. As his conditions worsened and the level of permanent staff dropped it became apparent that my father was left for long periods of time unattended and was on a number of occasions found (by family) lying on the floor in a nappy
and a tee-shirt with his bedroom door open for all to see. Despite assurances that things would be improved, the adequate care lapsed pretty quickly. His room smelt strongly of urine and his chairs were stained, his table had dried crusted food on it, his mattress was stained. Photos available. When my father moved in we were encouraged to make his room home from home. Painting and prints we put on his wall went missing when he was moved to a different room.
The care home provider acknowledged in writing that they had indeed lost the items but that it clearly stated in their Ts&Cs that personal belongings were not insured.
My father is now in another care home; the care is second to none.

Reply from Louise Martin, General Manager at Barchester Cherry Trees Care Home

I am the new General Manager of Cherry Trees and was very sad to hear that your experience of the care here was not as you felt it should be. Since I arrived I have sought to ensure that every aspect of the resident experience in my home is the best it can be. Barchester care homes have the best care record in the country and we are doing everything possible to live up to that reputation here. I know you have spoken at length in the past to my directors about your experiences and that your concerns were treated very seriously. I would be very happy to invite you back to Cherry Trees to meet myself and my team and to reassure you on every level and to show you our exciting plans for the future.


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Review from P C (Daughter of Resident) published on 20 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been impressed with the care for my father. The cleaners make every effort to keep the home clean. The food is very good quality and looks delicious. The carers are kind and very patient. The nurses are attentive to any medical issues that arrive and the dedicated entertainment staff do
a brilliant job. The home is built around a quadrangle and on the first floor. (Memory Lane, for dementia patients). There are lounges and sitting areas up and down the corridors where residents can go and sit to watch tv or listen to the radio or like my father walk around the corridors which are lined with sofas and chairs. My father spent 18 months there before he died.
The worse things that happen is the loss of clothes and belongings but you have to forgive this as people with dementia have forgotten some boundaries and quite innocently and happily help themselves to things in others rooms. As long as the staff are aware of what has gone missing they will make every effort to find it.

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Review from Debbie G (Granddaughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother has been a resident for only 8 months but seems to have settled quite well into the home. The staff here all seem very nice but seem to be rushed off their feet all the time. So when my grandmother rings her alarm it can sometimes take an unacceptable length of time for a carer to respond.
She has also seen a lot of changes in staff in the short time she has been a resident. Her room is quite comfortable, food, on the whole appears good and there is a good range of activities available for those who wish to join in.

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Review from Maureen W (Wife of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cherry Trees Care Home is always welcoming. It has a happy atmosphere and the staff are caring and courteous.

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Review from Graham S (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Dad arrived at Cherry Trees he has been a lot happier in himself. He has been treated with dignity and care. He has been well looked after. He has had a couple of falls. Very pleased with everyone involved with his care.

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Review from R W (Resident) assisted by family/friend published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are very caring but at times some aren't treated with dignity.


Only experienced the home for three weeks.


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Review from T R (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cherry Trees has a warm and friendly atmosphere. The best asset is the staff who are very caring and passionate about what they do and the residents they look after. In particular the carers.

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Review from Ann S (Wife of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for about 15 months. He has been well looked after and seems to be quite happy. The staff are always friendly and helpful.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Barchester Cherry Trees Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Barchester Cherry Trees Care Home is calculated as follows: ( (138 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.864 Points relating to the number of positive Reviews for Barchester Cherry Trees Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 14 Positive Reviews ÷ 16.2 = 0.864

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (9)

Debbie

Debbie Osborne

Job Title: General Manager

Joined: 2019

Having initially joined Cherry Trees as the Head of Care. After a career in teaching and caring for children, my promotion to General Manager of Cherry Trees Care Home has enriched my passion for ensuring our resident's specific care and nursing needs are met and are the core of the wonderful work the team does here.


Staff training and development is of the utmost importance to me, as a qualified trainer for Barchester Healthcare, I ensure that our team are up-to-date with the latest research, policies and best practices, so that I can enhance the quality of care delivered throughout the home.


I am committed to the delivery of person-centred care and focus on what residents can do, not what they can't. I promote independence and well-being and consider working in this sector to be a privilege, not a job.


I am dedicated to ensuring the delivery of high-quality care by my team and endeavour to create happiness amongst residents at Cherry Trees.


My door is always open if you wish to discuss your care or that of a loved one and I look forward to meeting you soon.


Donna

Donna Reece

Job Title: Administrator

Joined: 2021

I have over 20 years of experience in Administration, having previously worked for a Domiciliary Care provider. I work behind the scenes making sure that things run smoothly for residents, their families and staff members. I am very pleased to be part of the Cherry Trees team.


Kelly

Kelly Allan

Job Title: Clinical Lead

Joined: 2020

I am the Clinical Lead on the Memory Lane Community. I am originally from Northern Ireland and moved to England 12 years ago. I qualified as a nurse in 2015 and worked in a hospital acute medical assessment unit and then as a District Nurse. I joined Cherry Trees as a Bank nurse in 2020 and quickly decided that I wanted to stay.
I love working with the residents on Memory Lane and hope to continue caring for them for a long time to come.


Ewa

Ewa Gorna

Job Title: Clinical Lead

Joined: 2019

I am the Clinical Lead of the Young at Heart Community. I am originally from Poland where I qualified as a nurse and worked for 24 years in hospitals. I came to the UK in 2006 and have continued to work in a range of clinical nursing roles. I joined Cherry Trees in 2019 as an RGN on nights before I was promoted to Clinical Lead.


Anish

Anish CHACKO

Job Title: Clinical Lead Nurse

Joined: 2023

My name is Anish, I am the clinical Lead Nurse on Young at heart. I’m originally from India and moved to England in 2023. I’ve worked in both NHS hospitals and private hospitals in India and in Muscat.
I am very passionate about my job and really enjoy being a clinical lead Nurse here at Cherry Trees. I love working with our residents on young at heart and look forward to continuing the care for them for a very long time. Staff here are all very supportive and I’m very happy in my job.


Chris

Chris Aston

Job Title: Head Chef

Joined: 2018

I started at Cherry Trees a few years ago and as second head chef and now have been offered the head chef position, so was delighted to accept. I have many years of head chef experience in very different backgrounds and looking forward to being here in the foreseeable future.


Carly

Carly Marshall

Job Title: Lead Activities Co Ordinator

Joined: 2023

I joined Cherry Trees in March 2023. My whole life has been working in the care sector and now as lead activity coordinator, I absolutely love my role here. I have a real passion to enrich the lives of our residents and make them as special as they can be. I really love to see the faces of our residents when we make these ideas we have come to life, it’s just a magical and rewarding job and I can honestly say I’ve found my forever home


Nzuki

Nzuki Miniour

Job Title: Head of Maintenance

Joined: 2017

I have been with Cherry Trees for over 6 years and love working with residents and the team. I work alongside contractors, and I have learnt many new skills during my time with Barchester, which has developed my role in maintaining and developing Cherry Trees. I am always very positive and ready to help others, and I don’t like to stay still. I really enjoy being busy and I am always smiling.


Sharon

Sharon Braithwaite

Job Title: Head of Housekeeping

Joined: 2022

I am the Head of Housekeeping at Cherry Trees and manage the housekeeping and laundry teams. I previously worked in hotels and I have very high standards. I always go above and beyond to make sure residents have everything they need.