Galanos House

Banbury Road, Southam CV47 2BL
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10 86 Reviews
  • Galanos House, Southam
Galanos House is situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. The home is set within a number of attractive landscaped gardens. The home organises regular shopping trips in their minibus, as well as visits to the nearby historic towns of Warwick, Stratford-upon-Avon and Rugby.

At Galanos House, they recognise the importance of residents’ shared experiences. People there form special bonds and make new friends. They offer nursing, residential and dementia care, as well as respite and day care. The home is purpose built and opened on its current site in September 2002. It now has 91 spacious single rooms, all of which have en-suite facilities. The smaller lounge areas and seating alcoves give the home a cosy, comfortable feeling, where you can sit and relax with a good book, enjoy a board game or chat with friends over a coffee. The air-conditioned conservatory gives the space an outdoor feel with an indoor temperature.

The care at Galanos House has been classified as ‘outstanding’ following a Care Quality Commission inspection in November 2017. Galanos House was also named ‘Care Home of the Year 2015’ by the National Care Awards, for its high standard of care and dedicated dementia care unit, Poppy Lodge.

The social side to life at Galanos House is very important. Their wellbeing team make sure there’s always lots to look forward to, including quizzes, art and craftwork, dancing, singing and concerts. Guests are always welcome to join residents for a meal in the dining room. The in-house cinema and bar add to the residents’ enjoyment. Camaraderie, social interaction and helping residents pursue their hobbies and interests play a big part in the day-to-day life at Galanos House.

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Care Provided by Galanos House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo-Anne Wilson (Registered Manager)
  • Admission Criteria
    • Ex-Service men and women and their dependants
    • Ages 65+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Galanos House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,426
    • Self-Funded Residential Dementia Care from £1,517
    • Self-Funded Nursing Care from £1,802
    • Self-Funded Nursing Dementia Care from £1,517
    • RESPITE Self-Funded Residential Care from £1,426
    • RESPITE Self-Funded Residential Dementia Care from £1,517
    • RESPITE Self-Funded Nursing Care from £1,802
    • RESPITE Self-Funded Nursing Dementia Care from £1,712
  • (these prices are only a guideline, please contact Galanos House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting. Masks are required to be worn for the duration of the visit


  • Parking

  • On site parking including accessible parking


Galanos House Reviews (86)

Total of 86, showing 1-20
10

Galanos House has a Review Score of 10 (9.952) out of 10, based on 58 reviews in the last 2 years. Over all time Galanos House has 86 reviews.

Overall Experience

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  • 3
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Date Published

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Review from B K (Son-in-law of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Galanos House is a bit special in my opinion. The culture in any organisation is key and Galanos appears to have one that is very caring both to residents and to staff. It appears to lead to low turnover of staff which is key in any organisation but particularly so in a care home. And I believe a lot
of how an organisation performs reflects what comes from the top. Going into a care home can never be easy but I have no worries about my mother in law at Galanos - she is really well cared for and it shows. It was the same for my late father in law too. I have experience of a relative in another care home and it's like chalk and cheese!

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to leave a review for Galanos House. Your thoughts and opinions are very welcome and your positive feedback really important to us


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Review from J S (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best home setting anyone could ask for it's not a care home it's a community.
It's just like living in a hotel with your friends.
So much love and care given to each resident.
My Mum has a new lease of life since going into the home she is living again.

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you so much for taking the time to leave a review for Galanos House. I am glad the mum is enjoying living at Galanos and all that it offers


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Review from Christopher B (Husband of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Galanos House 20th Jan and received outstanding care the home is really amazing and they look after my wife marvelously. The house has everything and the staff brilliant tending to my wives needs. I feel so much better knowing she is being care for. Thank you all very much.

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to leave a review for Galanos House. I am so pleased you wife has settled and you are also benefitting from her care and support


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Review from L H (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to move a family member to a care home is always difficult but I cannot speak more positively about our Galanos House experience so far. My dad came to Galanos House for a short stay but has recently made the decision to become permanent. Every member of staff is kind, welcoming
and cares for Dad to an exceptionally high standard. Thank you to all involved.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much for your lovely review, I am so pleased to hear of your positive experience here at Galanos House. We are extremely proud of all our staff, they are such ambassadors for the RBL and Galanos House, and they really are passionate about their work and enhancing the lives of our residents. I will make sure that they are aware of this feedback. Thank you so much.


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Review from S B (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The fact that the carers and nurses and all staff at Galanos House really do care shows massively. They have made my father's life liveable again. The team are really supportive and does their very best to help. The activities that the team run for residents are great and help to keep my father entertained
and involved, much more than other care homes have done in the past.

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to publish a review for Galanos House. Your feedback is appreciated.


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Review from Clifford J (Son of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic and attentive care of my father, fully supportive and also kind and engaging. From name places at the dinner table, seemingly endless tea coffee and biscuits, to services like taking him to the dentist or meeting all medical needs, the Galanos team are really amazing.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much for your kind review, this is our resident's home so we aim to make sure that all their needs are accommodated and their expectations exceeded, in order for them to live their best lives here with us; that includes liberal quantities of tea and homemade cake!


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Review from M H (Sister-in-law of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care my brother-in-law is receiving at Poppy Lodge, all of the staff are lovely, friendly and caring. Nothing is ever too much trouble, they always have time to chat and are so patient.
His mobility has improved enormously because he's encouraged to get up and get involved, rather
than being left to just sit in his chair.
He's also put on a bit of weight and always looks clean and tidy now, not something that happened when he was living on his own.
Although he didn't want to go into a home he now says he wishes he'd come to Galanos House ages ago, you can't say better than that.

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Review from J A (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, Galanos provides the best possible care for my father. Care staff are excellent, and there is a wide range of activities to keep him entertained, including trips out to the theatre, garden centres and local attractions.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you, our Wellbeing team endeavours to provide a stimulating, appealing, enjoyable and familiar range of activities for all our residents to enjoy, everyone is encouraged to join in as much or as little as they like, the team go to considerable effort to know our residents, their likes and dislikes, planning accordingly, they can also be relied upon to spot a good offer when it comes to theatre tickets, entertainment opportunities or ideas for good fun! Your lovely review is so gratefully appreciated.


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Review from David T (Husband of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife continues to receive the best of care and attention. The positive and welcoming nature of all the staff makes life for her the best it can be in the circumstances she is now in. She is beautifully turned out each day and despite severe disability is encouraged to partake in activities. She thoroughly
enjoys her very well-prepared food and is well-supplied with drinks throughout the day. One has an overall impression of a staff who enjoy their work which is
infectious overall.

Reply from Lucy Westland, Business Manager at Galanos House

It is so important that our residents do not lose their sense of self-identity, this can manifest itself in their appearance, how they have their hair, styles they like to wear and make-up they could not be without, similarly being able to carry on and participate in activities that may have been a mainstay in life or maybe something new is so important to make sure every day is the best it can be. Our staff really are passionate about providing great care, hospitality and service here at Galanos House where our residents choose to live, we have the privilege of coming to work in their home. We are very thankful for your lovely review which gives us all such pleasure to read.


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Review from G P (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 100% confidence my mother will be cared for with respect, fondness and humour which is important to her. Family visits with all her great-grandchildren are welcomed and we are never made to feel in the way.
She is stimulated and listened to.
The activities are excellent and artwork materials
wonderful. We are extremely grateful to have been accommodated.

Reply from Lucy Westland, Business Manager at Galanos House

Delighted to hear your sentiments, our staff are truly fantastic, really caring about our residents, they are professional and passionate about their roles and consider what they would want so the range and variety of activities is really impressive and reflect their passion and enthusiasm. We are so glad to hear that you are pleased with our care and thank you for sharing your experience and thoughts.


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Review from Theo S (Sister of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Galanos House is a fantastic home, they cater for all needs in a very professional and friendly manner, every single resident is made to feel at home and treated with compassion and dignity, it truly is the most wonderful 'forever home'. It is perfect.

Reply from Lucy Westland, Business Manager at Galanos House

Our ethos is we as staff all come to work in our resident's home, so we don't have that corporate or clinical feel, we very much aspire to create a life-enhancing and fulfilling environment for all of our residents to thrive. Thank you for your kind words, we really do appreciate them.


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Review from Rosemary J (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went to Galanos House a little over two years ago after a bad experience. She has been impeccably cared for in a lovely room and the staff all treat her (and us) with respect, friendliness and compassion. She has just turned 100 years old and looks amazing, which is all down to the care given
by the home.

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Review from Deborah H (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 2 and a half years and I have never been to a home that comes close to the quality of this one. The facilities and activities available are truly wonderful. Singers, musicians and entertainers attend most weeks. Staff are without exception always cheerful, fun, friendly
and treat all the residents with such kindness and compassion. I have total confidence in the home and know that they are doing everything in their power to make Mum's life as comfortable and fulfilling as possible.

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Review from Richard B (Brother of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are always a good number of staff on duty. They have all been very attentive and caring towards my sister. There are always activities to engage and stimulate my sister, the staff encourage her to take part and support her throughout.

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Review from Dean H (Brother of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my brother needed sensitive care for his Parkinson's dementia, after incurring an accident whilst living alone he was admitted to hospital.
After an assessment by the team from Galanos House he was deemed suitable for a placement, the transition and care provided from inception going
forward is nothing short of a dream.
Galanos House ought to receive open accolades from all care providers, from all the staff to volunteer supporters.
My brother did not want to go into a care home, we had struggled between our family members for 4 years to look after him in his own residency.
All our and more importantly his fears were put to rest immediately, the praise and care provided all these employees give is commendable to the human race.
Service with aplomb = a massive thankyou from our family.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much, it is never an easy decision to make moving a loved one into a care environment, always fraught with mixed emotions and thoughts, I am so glad we have been able to help, glad to hear the transition has affirmed your hopes. Essentially it is a change of address and a chance to move forward with life embracing new opportunities, making new friends and living every day to the full. This gives family and friends a chance to enjoy a more fulfilling relationship where they are not having to worry about supporting but rather planning and enjoying experiences together. We are delighted with your wonderful review and thank you, of course, we will ensure that this is shared with the teams who work so hard to achieve this.


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Review from Neil D (Son of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Galanos House is an example to all in the care sector of how a care home could and should be run. The care my mother receives is outstanding. She is clearly well cared for, always dressed well and clearly content. The staff-to-resident ratio is very high and it's obvious my mother has a very good, trusting
relationship with the staff. There are always activities taking place, and the residents are strongly encouraged to spend their days in the communal areas rather than in their rooms. The staff are always welcoming and professional.
Prior to moving to Galanos House my mother was in a different care home and the difference in her cleanliness, the number of minor accidents and her general happiness is a world apart.

Reply from Lucy Westland, Business Manager at Galanos House

We are so pleased to receive your kind review, we have all of our own staff and do not use an agency, which means our staff know and care for our residents deeply so are always looking to ensure they have their best day every day. The range of activities and events is extensive and varied, most areas are catered for! As I write the choir are serenading me with festive carols, in practice for a concert or two!


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Review from Bam P (Sister of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I expectantly turn up to visit my brother, he is always freshly dressed, shaven and groomed. Staff regularly pop in and check if he would like a drink or needs anything. They are always friendly, cheerful and attentive, calling him by his first name.

Reply from Lucy Westland, Business Manager at Galanos House

That is lovely to hear, we do encourage families to visit whenever they would like. Life can be so busy it is important that you feel able to pop by when you get a moment. It is extremely important to us that our residents are always the best they can be, personal appearance is so important and can often define characters. When residents join us we have extensive information on their likes and dislikes; styles or preferences, preferred name or how they like to be addressed making their care a bit more personal-centred and relevant to them. Thank you for your time in submitting your review, it is appreciated and shared with our fantastic team.


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Review from Linda C (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 21.5 years and at all times her care has been excellent. There are a variety of activities which the residents are encouraged to attend but they are free to make their choice. The food is varied and of a high standard. The staff do a wonderful job maintaining a cheerful
outlook sometimes in difficult circumstances. Any need for medical treatment has been dealt with quickly.
The community hub attached to the home is a great asset, we go there regularly for coffee and again the staff are excellent.
My mother chose to go to Galanos as she knew it had a very good reputation she has not been disappointed.

Reply from Lucy Westland, Business Manager at Galanos House

We are thrilled to hear that you are able to share such positive experiences in this review. Our Community hub has been a great asset and gives families an opportunity to enjoy coffee and cake, delicious lunches or afternoon teas either with their families during a visit or before or after, a lovely welcoming environment. Thank you for sharing your thoughts and experience of Galanos.


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Review from Julie K (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was loved and nursed for 7 long years at Galanos and passed away this year. My father is now in Galanos and has been for some months now, he is extremely happy and feels so well cared for; his words are that it is the best decision he ever made to move there, the staff are the very best you
could dream to have caring for him 24/7. He is treated with so much respect, love and dignity. He says that the time passes so quickly because there is always so much to do. He loves the meals and the variety. He couldn't wish to be anywhere better and we feel blessed that he is so well cared for.

Reply from Lucy Westland, Business Manager at Galanos House

How lovely and so humbling to hear your kind words. Our staff and management teams do work so hard to try to create the best environment for all our residents, finding out about their lives and loves so that we can continue their lives here with the passions they have had throughout their lives. Our fantastic team in catering excel themselves with delicious homemade meals and diets as well cakes, biscuits all manner of tantalising treats. Your lovely words are really appreciated, thank you.


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Review from Kathleen R (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Galanos House is a wonderful place. My Mother lives in the dementia unit Poppy Lodge. The residents are well looked after, the food is varied and nutritious and there are plenty of choices. The staff engage with the residents constantly throughout the day and lots of activities are available to all.
The staff are all caring and professional and we feel we are part of a very happy and caring family.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Galanos House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Galanos House is calculated as follows: ( (653 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 684 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Galanos House is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 58 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jo-Anne

Jo-Anne Wilson, MBE

Job Title: Registered Manager

Joined: 2003

Jo-Anne became the Registered Manager of Galanos House in 2003. Since then she has made a difference in not only the lives of many residents, but also staff members past and present, volunteers, and all the friends that come through the doors of Galanos House.


Jo-Anne was presented with an MBE by His Majesty King Charles III in February 2023; in addition to this, Jo-Anne holds the title of Queen's Nurse and sits on many boards including the Quality Matters board, the Task and Finish group for the RCN, and is the chair of the South Warwickshire Registered Managers Network for Skills for Care.


Frequently Asked Questions about Galanos House

What types of Care is Galanos House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Galanos House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Galanos House have?

There are 101 Single Rooms.

What are the Facilities & Services at Galanos House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Galanos House to the centre of Southam?

1.1 mile(s) as the crow flies, distance by road may be significantly further.