Galanos House

Banbury Road, Southam CV47 2BL
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10 86 Reviews
  • Galanos House, Southam
Galanos House is situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. The home is set within a number of attractive landscaped gardens. The home organises regular shopping trips in their minibus, as well as visits to the nearby historic towns of Warwick, Stratford-upon-Avon and Rugby.

At Galanos House, they recognise the importance of residents’ shared experiences. People there form special bonds and make new friends. They offer nursing, residential and dementia care, as well as respite and day care. The home is purpose built and opened on its current site in September 2002. It now has 91 spacious single rooms, all of which have en-suite facilities. The smaller lounge areas and seating alcoves give the home a cosy, comfortable feeling, where you can sit and relax with a good book, enjoy a board game or chat with friends over a coffee. The air-conditioned conservatory gives the space an outdoor feel with an indoor temperature.

The care at Galanos House has been classified as ‘outstanding’ following a Care Quality Commission inspection in November 2017. Galanos House was also named ‘Care Home of the Year 2015’ by the National Care Awards, for its high standard of care and dedicated dementia care unit, Poppy Lodge.

The social side to life at Galanos House is very important. Their wellbeing team make sure there’s always lots to look forward to, including quizzes, art and craftwork, dancing, singing and concerts. Guests are always welcome to join residents for a meal in the dining room. The in-house cinema and bar add to the residents’ enjoyment. Camaraderie, social interaction and helping residents pursue their hobbies and interests play a big part in the day-to-day life at Galanos House.

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Care Provided by Galanos House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo-Anne Wilson (Registered Manager)
  • Admission Criteria
    • Ex-Service men and women and their dependants
    • Ages 65+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Galanos House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,426
    • Self-Funded Residential Dementia Care from £1,517
    • Self-Funded Nursing Care from £1,802
    • Self-Funded Nursing Dementia Care from £1,517
    • RESPITE Self-Funded Residential Care from £1,426
    • RESPITE Self-Funded Residential Dementia Care from £1,517
    • RESPITE Self-Funded Nursing Care from £1,802
    • RESPITE Self-Funded Nursing Dementia Care from £1,712
  • (these prices are only a guideline, please contact Galanos House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting. Masks are required to be worn for the duration of the visit


  • Parking

  • On site parking including accessible parking


Galanos House Reviews (86)

Total of 86, showing 21-40
10

Galanos House has a Review Score of 10 (9.952) out of 10, based on 58 reviews in the last 2 years. Over all time Galanos House has 86 reviews.

Overall Experience

  • 83
  • 3
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Date Published

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Review from I W (Son of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to our father who has Alzheimer's is excellent and he is treated with a lot of love and dignity. When visiting we are always made to feel welcome and the staff are very happy to chat with us and Dad and provide updates. Dad says the food is excellent and there are always various activities
for the residents to get involved with if they wish. The social media page is a great way of keeping in touch and keeping up to date with what is happening on a day-to-day basis.

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Review from Roberta Q (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care given to my father. Staff are friendly, positive and very respectful. My father is a new resident of Galanos House, Southam and has settled well in this beautiful environment.

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Review from Lisa L (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Galanos House for 10 months now and we have nothing but praise for the staff. The home is friendly and welcoming and the staff are without exception kind, friendly and offer fantastic care for the residents. There are a wide range of activities available every week and trips out. We
feel so confident in the care that Dad receives and can relax knowing that he is well cared for and happy.

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Review from Rachael P (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Galanos highly enough - the care for my father has been faultless with staff providing dignity, kindness and compassion at all times - they really care and there are so many activities and events for residents to participate in or not, as they choose - Galanos is also very well connected
to the local community of Southam which benefits all - a fabulous home all round.

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Review from Susie D (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Poppy Lodge Dementia Unit at Galanos House provides a fantastic level of care. It is always well-staffed, friendly and the staff always know how mum is. I couldn't commend it more highly. It has gently helped us accept the changes to Mum and care for us too.

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Review from S H (Son of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks so much to the incredible staff at Galanos for looking after my father. It's not the first daycare/club he has attended since having dementia but the difference is the staff really react to each individual and get the most out of them and make them feel comfortable.
He enjoys coming each week
and it has improved his condition. The staff realised he can still write poetry and it's been a nice way for us to connect and communicate again.
I could not recommend Galanos highly enough. They have also been really flexible in the care. Thanks for all your help during a difficult time for us.

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Review from Joanna B (Daughter-in-law of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has consistently had the most amazing care in the seven years since she has been at Galanos House. Every member of staff we have met has always been so professional, caring and friendly not only giving amazing care to my mother-in-law but to our family, always a welcoming smile. We
truly have been part of the Galanos family, we are so very happy it truly has been a home from home.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you, our ethos here as a member of staff is that we are coming to work in our wonderful residents homes so it great to hear that you felt this was so. We do feel that we are all part of the Galanos family which contributes toward a lovely welcoming feeling and atmosphere. Thank you so much for your kind words.


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Review from Anthony B (Son of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother is quite wonderful. All the staff are so genuine, gentle and understanding. There is such respect for the residents it actually makes you want to be a better person just being around the staff.
I've just spent 4 days visiting the home and it has the most wonderful facilities
for residents and visitors and it feels like a real pleasure to visit.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much for your kind comments, it is really appreciated, I will be sure to make sure that this is fed back to the staff. Indeed we are so lucky with the wonderful facilities we have here and i am so glad that your visits have been pleasure.


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Review from G W (Niece of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always lovely to visit Galanos, everyone is so happy to answer any queries. My uncle is still settling in really but seems quite content. He has a few medical problems, especially with mobility. I was delighted to see he is using his walking frame again and can make his way to the bathroom. Obviously,
this is down to the patience of the staff taking the time to encourage him.

Reply from Lucy Westland, Business Manager at Galanos House

I am so pleased to hear this to hear this, maximising mobility is so important and comes with increased confidence which is always so welcome. Our staff are truly passionate about the care that they give our wonderful residents and an opportunity to enhance their lives is always seized upon. Thank you so much for your kind review.


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Review from Meryl N (Sister of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The dementia unit, Poppy Lodge, at Galanos House, is like paradise. The residents are so well cared for. The staff are cheerful, attentive, respectful, resourceful and kind. The residents are treated very much as individuals, with patience and good humour by all the staff, not just the carers themselves,
but also the ancillary people too. The care team all seem to be skilled and highly motivated, which must to a great degree be down to recruitment, quality management, paying people properly, and ongoing training, which does Royal British Legion and Galanos House great credit, but most of all, they are patient and kind, which you can't put a price on.

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Review from L F (Friend of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, they are more family than care provider, I have had an extensive Galanos House experience using day care facilities, respite and full day care and end-of-life care, I couldn’t fault them nor could I have got through any of the last ten years without the constant support, collaboration and
first-class facility! I am and forever will be in their debt, as a daughter of ageing parents and a mother of developing young adults. The staff haven’t just afforded loving, accommodating support to me but also an excellent role model to them of excellent standards of compassion while looking after their grandparent! Closest thing to heaven I will ever experience, thank you.

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Review from Jonathan F (Son of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and good visits in a separate quiet area at the end of the corridor in Poppy. Staff earlier provided help with getting my mother into a wheelchair to take her to this spot. But now they put her permanently in a wheelchair which is more sensible. Some worries that other residents come
across during our visits but carers are very good at heading them off and have told us not to worry about needing to offer the other resident in question a drink since the carers are prompt at offering that.

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Review from Lesley S (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care by Galanos for my father who is 98 and with dementia. He is well fed, always very well dressed and clean and well groomed. When I ask him how he is he always says he is comfortable, and with no worries. Before he went to Galanos he was sleeping badly due to prostate problems, anxious
and very irritable. Now he is calm, happy and his old charming self. It is priceless to have this gift of peace with him.

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Review from Margaret J (Sister of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I saw my sister for the frist time since a year ago and we had a meal in your hub it was first class and then I went with my sister to her room, what a smashing room it was and she is so happy and looked after as well.

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Review from Lynne G (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Galanos House is simply a wonderful place, staffed by Angels. It has three sections - residential, nursing and dementia, and the particular needs of each individual resident are catered for appropriately. I could not be more grateful for the care that my mother receives, the staff go above and beyond
to look after her as best they can. Thank you!

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Review from Bonnie V (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that my mum has received at Galanos House. All of the staff that I have met treat her with dignity and respect. I can relax in the knowledge that she is safe and being well cared for and is very happy. Despite having Alzheimer’s disease and the confusion it brings, she
tells me often how happy she is. The activity program is second to none, there’s always something interesting going on and the volunteers are wonderful. Mum especially enjoys the music events. She was very happy that she had a visit from one of the visiting clergy. Beforehand, Mum was a regular churchgoer, so spiritual care is very important to her. Thank you so much to all the staff and volunteers, you are amazing.

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Review from Alison I (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just moved to Poppy Lodge dementia care unit. It has been a difficult time for the family moving her from independent living but now she is there we have absolutely no doubt it was the right decision and best place for her. Mum's transition from day club into her room went smoothly, the staff
were wonderful in supporting us to manage her move. Every single member of the staff and volunteer team have been so kind, understanding and empathetic. The move has meant that mum is around other people mostly of her own age. The team keep her engaged in some wonderful activities that are fun and stimulating. It is clear that staff are well trained in dementia and understand that relatives are living with dementia too. Mum's room is bright and a good size and she has been allowed many of her own home comforts. All staff are very approachable and keep us well informed through their social media page. We know she is being given the best care and no longer suffering alone at home. Wonderful.

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Review from Alison B (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Galanos since last October. The care she has recieved has been excellent, I cannot speak highly enough of the whole team. Simply everyone is kind and caring to us all.
Our visitors all comment on the good vibes within the home from the minute you walk in the door.

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Review from Sue B (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible understanding of dementia needs. All residents are cared for and supported as individuals. My mum regularly states how happy she is, feels safe, secure and well cared for. Praise for every aspect of Mum's care.

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Review from S C (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved into Poppy Lodge at Galanos House just before Christmas.
He received a very warm welcome and has settled into life at Galanos extremely well.
When we visit, all of the staff and volunteers are very, very friendly - everyone deserves a 5-star review.
We are amazed by the amount
of activities organised for the residents each week.
We are so happy that Dad has become part of the Poppy Lodge/Galanos family.
The care and attention to detail are first-class.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Galanos House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Galanos House is calculated as follows: ( (653 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 684 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Galanos House is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 58 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Jo-Anne

Jo-Anne Wilson, MBE

Job Title: Registered Manager

Joined: 2003

Jo-Anne became the Registered Manager of Galanos House in 2003. Since then she has made a difference in not only the lives of many residents, but also staff members past and present, volunteers, and all the friends that come through the doors of Galanos House.


Jo-Anne was presented with an MBE by His Majesty King Charles III in February 2023; in addition to this, Jo-Anne holds the title of Queen's Nurse and sits on many boards including the Quality Matters board, the Task and Finish group for the RCN, and is the chair of the South Warwickshire Registered Managers Network for Skills for Care.