Galanos House

Banbury Road, Southam CV47 2BL
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10 86 Reviews
  • Galanos House, Southam
Galanos House is situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. The home is set within a number of attractive landscaped gardens. The home organises regular shopping trips in their minibus, as well as visits to the nearby historic towns of Warwick, Stratford-upon-Avon and Rugby.

At Galanos House, they recognise the importance of residents’ shared experiences. People there form special bonds and make new friends. They offer nursing, residential and dementia care, as well as respite and day care. The home is purpose built and opened on its current site in September 2002. It now has 91 spacious single rooms, all of which have en-suite facilities. The smaller lounge areas and seating alcoves give the home a cosy, comfortable feeling, where you can sit and relax with a good book, enjoy a board game or chat with friends over a coffee. The air-conditioned conservatory gives the space an outdoor feel with an indoor temperature.

The care at Galanos House has been classified as ‘outstanding’ following a Care Quality Commission inspection in November 2017. Galanos House was also named ‘Care Home of the Year 2015’ by the National Care Awards, for its high standard of care and dedicated dementia care unit, Poppy Lodge.

The social side to life at Galanos House is very important. Their wellbeing team make sure there’s always lots to look forward to, including quizzes, art and craftwork, dancing, singing and concerts. Guests are always welcome to join residents for a meal in the dining room. The in-house cinema and bar add to the residents’ enjoyment. Camaraderie, social interaction and helping residents pursue their hobbies and interests play a big part in the day-to-day life at Galanos House.

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Care Provided by Galanos House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo-Anne Wilson (Registered Manager)
  • Admission Criteria
    • Ex-Service men and women and their dependants
    • Ages 65+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Galanos House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,426
    • Self-Funded Residential Dementia Care from £1,517
    • Self-Funded Nursing Care from £1,802
    • Self-Funded Nursing Dementia Care from £1,517
    • RESPITE Self-Funded Residential Care from £1,426
    • RESPITE Self-Funded Residential Dementia Care from £1,517
    • RESPITE Self-Funded Nursing Care from £1,802
    • RESPITE Self-Funded Nursing Dementia Care from £1,712
  • (these prices are only a guideline, please contact Galanos House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting. Masks are required to be worn for the duration of the visit


  • Parking

  • On site parking including accessible parking


Galanos House Reviews (86)

Total of 86, showing 41-60
10

Galanos House has a Review Score of 10 (9.952) out of 10, based on 58 reviews in the last 2 years. Over all time Galanos House has 86 reviews.

Overall Experience

  • 83
  • 3
  • 0
  • 0
  • 0

Date Published

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Review from J C (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are without exception consistently extremely caring and diligent, I cannot praise them enough. They all go the extra mile and nothing is too much trouble to provide a first-rate standard of card.

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Review from Angela W (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received very kind and stimulating care ever since he entered Galanos House earlier this year. He is healthy, happy and seems to have regained his sunny personality. He is encouraged to be busy and involved with the many activities provided at the home. We are welcomed in whenever we have
a chance to visit and staff are always willing to chat about his needs and activities. We feel very positive about the environment he is living in and it is giving him the best quality of life he could hope for with his condition.

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Review from Kathleen H (Wife of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came for daycare from around August 2022. They cared for him so well and supported me emotionally. He moved to respite in January 2023 and transitioned to full-time care in Poppy Lodge from February 2023. The staff throughout have provided love, care, and careful management of his needs and
supported me to play a positive part in his life. I am so grateful to all for their professionalism and dedication. The whole place is joyful and loving and there is so much fun and laughter.

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Review from J W (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Friendly, happy, professional staff. Vibrant and caring atmosphere. Excellent program of varied activities, trips and entertainment. The building is modern, bright, homely and practical. Staff are always happy to help, cheerful and hands-on.

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Review from A H (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff and management at Galanos House enough, they have been so supportive, sympathetic, understanding and caring towards my father who is a resident and has dementia. The activities team does wonders to keep him stimulated and active, the social media page keeps you updated with
what activities and events are taking place at the home, and there is a positive social atmosphere which Dad engages with, it is a special place run by special people.

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Review from Carolyn T (Power of Attorney of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident always looks clean and well cared for when I visit. The atmosphere is very pleasant, usually things going on. I cannot comment on entertainment as I’ve not seen it and the resident is not able to talk well enough to describe. Staff friendly and communicative.

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Review from A H (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the nursing care my mum has received from all members of the care staff. They have spent time providing advice as and when it was required in a friendly and non-judgemental way. The atmosphere at the care home is happy, friendly and uplifting - even when times get tough
with challenging days.
Mum's room is kept clean and the laundry service is wonderful. She is supported on hospital appointments and always included in activities provided at the home by regular invitations to become involved by the staff. I have seen her mental well-being improve 100% due to this socialisation and her needs are met with respect and understanding.

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Review from Judy R (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All care home staff across roles within Galanos are warm, thoughtful and respectful both of the needs of the residents and their family members. Every effort is made to get to know the resident as a person, and residents are treated with dignity. There is a lovely energy in the home and a great array
of activities available. Residents are well nourished and cared for. I have been greatly impressed by the dedication of Galanos staff and the welcoming and homely environment that is created for residents.

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Review from Claire T (Granddaughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s the most caring home I’ve ever visited. My grandma is in her element there, I’ve never seen her so happy! The staff are wonderful and make everyone so welcome.
The care is out of this world and there’s so much for the residents to do. The community are brought into the food with events and a
coffee shop.

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Review from Elizabeth T (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been absolutely delighted with the care offered to my mum by Galanos House. My mum is a resident in the dementia unit. She is cared for beautifully. Mum enjoys participating in the wide range of activities and trips out. She particularly likes having the company of others and the stimulation
of physical activity and fun. The staff are brilliant and the atmosphere in the home always positive and supportive.

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Review from Ann S (Niece of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Galanos House for 4 years. She has received an unprecedented level of care from all the staff especially considering her disabilities. Her room and facilities have been adapted to ensure she can be as independent as possible whilst the nursing staff have also tendered
to her every medical need. I and her family cannot praise the home enough. There is stability in the home through guidance from an experienced and long-serving senior management team which enables it to be run efficiently and effectively. The caring and supportive attitude from all levels of staff is reflected and experienced not only by the residents but by myself and her family. We are always kept up to date with regard to my aunt's health, wellbeing and needs and it is lovely to know that she is in a safe, clean and supportive environment. It really is home to her. I believe she is in one of the best care homes in the country thanks to everyone involved.

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Review from S F (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff at the meeting very helpful. They wanted to know what we thought about all aspects of Galanos House Care Home. Any questions we asked they answered and gave good reasons as to why things are done a certain way. I find all residents are treated with great patience and care and feel
my mother is well looked after and I have great gratitude to know she is safe and being so well cared for.

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Review from C T (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm pleased to have my Mother in Galanos House. I can’t visit often, but always know she is being well looked after. Great environment. I’m impressed with infection control / Covid measures. Food looks good. Staff seem patient and caring with my Mother, despite her challenging behaviour. Security is
good regarding entry/exit of the PoppyLodge dementia unit.
The 6 monthly phone reviews are comprehensive and my input is valued.
As I work, I can’t get to carers meetings - so I’d love them to be held via Zoom also, and for minutes to be published for me to read.
It’s sometimes difficult knowing who to contact via phone/email if I want to communicate with staff.
I don’t like sending money through the post, so would like to be able to send cheques/money electronically for her “pocket money”.
I am most impressed with Galanos House though, and would recommend it to others.

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Review from J B (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has spent many years as a resident at Poppy Lodge, initially giving her a new lease of life and companionship that she really needed at a time when her quality of life appeared diminished. Mum has become part of the family there as we have ourselves.
All the staff are warm and welcoming and the
level of care is excellent. Mum is supported, nourished and protected by the Poppy Lodge family and by extension Galanos House.
In my experience, Poppy Lodge is beyond comparison in the care and support it offers residents and their families, it has given us peace of mind knowing that Mum is cared for in a lovely environment.

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Review from Richard C (Regular Volunteer) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy volunteering in the sporting memories sessions hosted by Galanos House. We have a small but regular group of attendees who seem to appreciate the conversations and activities. I admire the skill, enthusiasm and dedication of the staff and other volunteers involved.
One disappointment has been
the rescheduling of the sessions from fortnightly to monthly, which means that on several months in the future they will clash with another activity for me, which takes place on the alternate week to sporting memories. As a result, I shall miss sessions.

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Review from Bruce D (Regular Volunteer) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m a relatively new volunteer at Galanos House but every time I attend for one of the very many varied activities it always strikes me what a happy, caring and homely place it is.
It’s not just a home but each individual’s actual home where the staff are so caring and enthusiastic, always ready with
a smile or cheery comment but equally importantly providing care and support in a comprehensive and dignified way for each resident.
The décor and amenities encapsulate the warm feel of the place, after all it's home so somewhere to be comfortable and happy as we would all want to be in our latter years.

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Review from A H (Regular Volunteer) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dementia Day Care offers excellent supportive care. Volunteering there is very enjoyable as the staff are very friendly and welcoming. The care offered is very well structured and geared to fulfilling a diverse array of activities for the day residents to participate in.
The environment is very relaxed
and respectful.

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Review from M D (Regular Volunteer) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently brings new innovations to the care of veterans and their families. All residents/beneficiaries are given the chance to be as involved as they wish in countless activities every day; from learning a language to taking part in international competitions. Nothing is beyond the scope of this
wonderful home.

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Review from T P (Wife of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that over the five years my husband has been a resident of Galanos House, I have been welcomed into the family that is Galanos. Nothing is too much trouble and there is always a member of staff at hand if need be.
The level of care is excellent, I know that my husband couldn't be in a
better place, he is supported emotionally as well as physically and it is a joy to see my husband enjoying the activities that are on every day.
Thank you Galanos for all you do and the support you give.

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Review from Janet K (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found that the care received is of a good standard and our relative always appears clean and well cared for. Relative's room is always clean and tidy. Laundry is always returned promptly and of a good standard. The staff are always friendly and helpful. Would like more communication from senior
management.

Reply from Jo-Anne Wilson, Manager at Galanos House

Thank you for your review. I am so pleased you are happy with the care and housekeeping. I am sorry you feel our communication is not what you would like, please do come and see me when you are next visiting.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Galanos House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Galanos House is calculated as follows: ( (653 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 684 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Galanos House is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 58 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Jo-Anne

Jo-Anne Wilson, MBE

Job Title: Registered Manager

Joined: 2003

Jo-Anne became the Registered Manager of Galanos House in 2003. Since then she has made a difference in not only the lives of many residents, but also staff members past and present, volunteers, and all the friends that come through the doors of Galanos House.


Jo-Anne was presented with an MBE by His Majesty King Charles III in February 2023; in addition to this, Jo-Anne holds the title of Queen's Nurse and sits on many boards including the Quality Matters board, the Task and Finish group for the RCN, and is the chair of the South Warwickshire Registered Managers Network for Skills for Care.