Harmony House

The Bull Ring, Chilvers Coton, Nuneaton CV10 7BY
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9.6 51 Reviews
  • Harmony House, Nuneaton
Harmony House is well-situated in the Nuneaton community to support residents in the pursuit of an independent lifestyle assisted by professional care staff.

The facility has been purpose-built for good living standards and versatile nursing, which staff look to complement with a rich programme of activities and a satisfying food menu.

The health and safety of residents is a core element of the Harmony House service, adhering to Care Quality Commission regulations and maintaining a good awareness of care sector developments.

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Care Provided by Harmony House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harmony House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Nursing Care from £1,470

  • Fees are determined on individual resident need based on pre-admission assessment
  • (these prices are only a guideline, please contact Harmony House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Harmony House Reviews (51)

Total of 51, showing 1-20
9.6

Harmony House has a Review Score of 9.6 (9.592) out of 10, based on 22 reviews in the last 2 years. Over all time Harmony House has 51 reviews.

Overall Experience

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Review from J M (Wife of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after very friendly staff
All staff very open and approachable
Lovely meals
Very clean, activities are varied and includes everyone
Room kept clean
Location good
Kept informed
Pleased with care

Reply from Rahi Joshi, Marketing Associate at Harmony House

Thankyou for your positive feedback. We are pleased to hear you are happy with your wife's person tailored care at Harmony House. I will share your kind words with our home team.


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Review from Jo C (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When your loved one moves into care it's such a worry. However, it soon became very clear that the whole team at Harmony House genuinely cared. They provided a home-from-home for Mum, every member of staff knew Mum's name and welcomed her into her new Harmony family. We spent many hours with Mum and
when she was at the end of life the care was exemplary. I can not thank each and every member of Harmony House enough for the kind and professional care they gave.

Reply from Rahi Joshi, Marketing Associate at Harmony House

Thank you for sharing your experience with us. We are happy to hear that your mum is well-settled at Harmony House. I will share your kind words with the team. Kind regards.


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Review from Victor H (Husband of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Harmony House for almost three years and I visited her for three hours every day. In all of that time I never saw, nor heard anything that gave me cause for concern with my wife's care.
She was treated just like a family member. The staff and management were so professional
with a perfect human touch, combined with consideration for residents and visitors.

Reply from Rahi Joshi, Marketing Associate at Harmony House

Thank you for your review. We are glad to hear that your wife is happy with the tailored care she receives at Harmony House. Our team strives to create a warm, family-like environment where residents and their loved ones feel valued and supported. Kind regards.


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Review from J W (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harmony House gave the best care to my wife and our Mom.
They were supportive, and patient and the care was 100%. We can find no fault. Staff in all areas were polite, friendly and very caring. They also went above and beyond when asked.
Their support through a difficult time will never be forgotten.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for such a lovely review I will ensure the team see these lovely comments Best wishes to you and your family.


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Review from S F (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Harmony House when she became too ill to be cared for in her current care home. She was well cared for, and our experience with the staff was brilliant. All members were caring with Mum and always checking we were satisfied with everything. When Mum eventually passed away, they were very
thoughtful with us as a family, they made Mum look lovely and we were allowed to sit with her for over two hours before the undertakers came for her.
We could not fault their overall care and thoughtfulness throughout Mum's short stay. Mum was unable to take part in activities, but the activity lady sat with her, talking and singing to her.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you all for such a lovely review. Mum was lucky to have such a lovely caring family. Best wishes to you all.


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Review from E T (Granddaughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad lived at Harmony House for a short time as very poorly and 96. He loved the staff, always helpful and smiling, nothing too much trouble for management. Really supportive of me and my family. Very knowledgeable at the end of his life. Thank you to all for your love and guidance at this sad
time.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for taking the time to leave such a kind review. I will ensure it is passed on to the team. We really appreciate all the lovely feedback.


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Review from E E (Stepdaughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff lovely at the nursing home. Could always do with more staff to make it a better experience. I got to know members of staff who were happy to help. They looked after my stepdad very well despite not having enough staff at times. They treated him with respect. Some of the staff went above and beyond
the call of duty.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your lovely review. We cared for both your mum and stepdad here at Harmony. Both were a pleasure to look after. Please pop in any time for a cup of tea!


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Review from J S (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past ten months, Harmony House Care Home have looked after my mother with the utmost care, love and attention. I found all the staff and carers to be very friendly, approachable, kind and courteous. The nurses were very informative about my mum's condition and health issues and they always had
time to explain everything to my family and I. The activities for the residents were excellent and my mother always enjoyed them.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for such a lovely review. Your mum was very much loved at Harmony and very much missed. Love to you and your family.


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Review from Michael H (Father of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all the staff at Harmony House who have looked after my son for the past five years.
Being in his early fifties and the youngest resident, he was not always the happiest person to care for but everyone did their best to brighten up his life.
Although he would never show
it I know he appreciated everything the staff did for him.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your lovely review. He is missed every day here at Harmony. Such a character!


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Review from A K (Son of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harmony House is a clean well-run home. The staff are always kind, caring and professional. The manager goes out of her way to welcome all new residents with warmth and politeness. The ethos of the home permeates throughout with all staff following the caring and professional theme. The medical care
when needed is first rate. I would highly recommend Harmoney House to anyone who might need any nursing or care needs in the future.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for such a lovely team review. Your mother was a pleasure to care for.


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Review from A H (Wife of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Harmony House from hospital. He was nonverbal but the staff found many ways to interact with him which was so important to us, his family. He was treated with so much respect and care, nothing was too much trouble. The food was brilliant, the housekeeping faultless and caring staff
absolutely marvellous, admin staff were always available to answer any queries. We as a family cannot praise our experience with you enough. Thank you.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your lovely review. Your husband was a pleasure to care for. Such a lovely family.


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Review from Andrew B (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was discharged to Harmony House from hospital under their discharge to assess and continuing healthcare programmes. Although the care of the staff and nursing teams was generally good, I found aspects of the management were poor. The facilities at Harmony House are of very good quality but
they are underused. My mother spent most of her time in her room. There was no rehabilitation or physiotherapy. Opportunities for my mother to leave her room and engage with other residents were extremely limited.

Reply from Jankee Patel, Head Office at Harmony House

We take all feedback very seriously. A complaint was previously raised and sent to the head office, which was responded to by our Operations Director which was understood to have addressed your concerns. Whilst we cannot comment on your mother’s specific case due to GDPR, we are able to say the costs of additional services such as physiotherapy, hairdressing etc. are funded by the individual or family unless specifically provided by the NHS due to health risks. Harmony House runs a full activities programme with dedicated activities coordinators; however, it is the choice of residents to participate in this and when residents have capacity their wishes for each day are observed to engage with sessions or not. The care and well-being of our residents are always our principal priority, so thank you for your kind words regarding the quality of the home, staff, and nursing teams. We wish your mother all the best in her new home.


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Review from D R (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just move my mother in April 2023. So far, first impression is very good.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for a lovely review. Happy mum has settled in so well.


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Review from Gemma S (Granddaughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nans very happy and settled and the staff calm her down as best as they can. She enjoys her activities very much and isn't happy when there's nothing on at the weekends. We can't make her understand the staff have to have days off. Well done to you all for helping us and keeping Nan calm as possible.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you Gemma for your lovely review Nan has settled in really well at Harmony House.


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Review from Paul H (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at the home for just over four years. He was loved by them staff and gave them all names he suffered with dementia and was bed bound. The staff there are amazing nipping to get him a take away when he wanted one. The staff became like our extended family to us and we always knew he was well
looked after. I think my dad enjoyed his stay at the home and left an impression on them all.
Maybe many other care homes should take a leaf out of Harmony House, the love and devotion they showed my dad. How would I rate the home? 150 out of 100! God bless you all for the care you gave my dad.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you Paul for such a lovely review. As you said your dad touched us all with his wit and wonderful sense of humour. You will all be very much missed as a family. And what a beautiful send-off he had passing Harmony House in a horse-drawn carriage. Your dad was one in a million.


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Review from C D (Granddaughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit my grandma she is partaking in the activities and she seems to enjoy them, I have taken part in some myself. The activities coordinator is friendly, down-to-earth and very chatty! I have overheard some of the staff saying disrespectful stuff with regard to the activities and coordinator.
The food could be a lot better with portion sizes. Staff could be more friendly and greet visitors when they enter. More staff are needed to make it an overall better experience for the residents.

Reply from Rahi Joshi, Marketing Associate at Harmony House

We take all our feedback seriously, it is good to know your grandma is comfortable and participating in various activities at home. The care and well-being of our residents are always our principal priority. We will fully investigate these concerns raised by you and take any necessary actions if required.
kind regards


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Review from Adam T (Grandson of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I heard from my grandmother that the activities are fun and especially the Bingo days. I was able to witness it a couple of times and it is just great. The activities coordinator is very friendly.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your review.
The service users really do enjoy our crazy bingo afternoons .
They are a credit to the home


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Review from K W (Sister of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Harmony House on many occasions as a member of my family was in care there. He had been in a few homes and when he went to Harmony House he was a different man they got him out of bed, he was clean and tidy, his room was always clean. The staff are friendly and see to his needs very well and
he put on weight. He was always having a laugh and joke with his carers they were also very friendly to his visitors the home is clean and very well kept and there is an outside garden for people to sit in in the warm weather. I can not find anything bad to say about the home or its staff.

Reply from Rahi Joshi, Marketing Associate at Harmony House

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and it is our pleasure to care for your dad. Our team works hard to ensure our residents are comfortable and maintain an active lifestyle for their overall well-being. I'll forward your warm sentiments to our home team.


Kind regards,
Rahi.


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Review from Dianne G (Sister of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had trouble settling anywhere until he went into Harmony House Nuneaton, he was unable to care for himself relying heavily on people to help him. In Harmony House they got him mobile and able to get himself around, using his wheelchair he enjoyed the garden when he wanted. He was cleaner
than he had ever been, enjoyed the food and was able to choose what sort of meals he liked they did their very best to accommodate his food choices. His room was cleaned regularly to a high standard, what he enjoyed the most was the time and consideration the ladies and men that cared for him spending time and talking to him having a laugh and joking which is what my brother loved. It was as if he was part of a family, he was cared for until he passed away with respect from all staff. We would highly recommend Harmony House. We were regularly informed of how he was getting on when we visited and we felt part of the family atmosphere. No regrets when we left because we knew he would be ok.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for such a lovely review. He is very much missed at Harmony.


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Review from B H (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very reliable and friendly, nothing too much trouble. Management excellent

Reply from Rahi Joshi, Marketing Associate at Harmony House

Thank you for sharing your experience with us, I will pass your feedback to the home team.
Kind regards,


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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Harmony House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Harmony House is calculated as follows: ( (188 Excellents x 5) + (50 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 262 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harmony House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

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Neethu Saju

Job Title: Senior Nurse

Joined: 2021

Neethu has worked at Harmony House for over 3 years and has strived to progress her career throughout. She leads the care team in all aspects of a resident's care and ensures that care is person-centred and individualised to the resident.


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Sam Thompson

Job Title: Head chef

Joined: 2023

Sam joined the team last year. She is very keen to provide meals to residents according to their likes and dislikes and holds meetings with the residents to discuss meal options. Sam is also a keen baker.


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Shellie Ternent

Job Title: Housekeeper and Infection Control lead

Joined: 2012

Shellie has worked at Harmony House and leads the housekeeping team. Shellie is the Infection Control Lead for the home and strives to ensure that all processes are in place to adhere to the company's policies.


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Margaret Evans

Job Title: Admin

Joined: 2007

Margaret has worked at Harmony House and Sovereign House over the years. Working at Harmony from when it first opened. She is an asset to the team.


Frequently Asked Questions about Harmony House

What types of Care is Harmony House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harmony House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Harmony House have?

There are 57 Single Rooms.

What are the Facilities & Services at Harmony House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harmony House to the centre of Nuneaton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.