Harmony House

The Bull Ring, Chilvers Coton, Nuneaton CV10 7BY
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9.6 51 Reviews
  • Harmony House, Nuneaton
Harmony House is well-situated in the Nuneaton community to support residents in the pursuit of an independent lifestyle assisted by professional care staff.

The facility has been purpose-built for good living standards and versatile nursing, which staff look to complement with a rich programme of activities and a satisfying food menu.

The health and safety of residents is a core element of the Harmony House service, adhering to Care Quality Commission regulations and maintaining a good awareness of care sector developments.

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Care Provided by Harmony House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harmony House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Nursing Care from £1,470

  • Fees are determined on individual resident need based on pre-admission assessment
  • (these prices are only a guideline, please contact Harmony House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Harmony House Reviews (51)

Total of 51, showing 21-40
9.6

Harmony House has a Review Score of 9.6 (9.592) out of 10, based on 22 reviews in the last 2 years. Over all time Harmony House has 51 reviews.

Overall Experience

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Date Published

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Review from D P (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Harmony House for 5 years, I can't praise the care staff enough for their hard work and dedication. The rest of the staff in the home also work wonderfully, the cleaners go above and beyond and the home always smelt lovely when I visited. The management team were always very
approachable and available to chat with when I felt I needed support with anything. The food was always good and smelt lovely when I walked past and meals always looked presentable. I would recommend this home to anyone who asked me as myself my family and especially my mum had such a wonderful experience here. My mum always looked well cared for and told me how pleasant the staff were to her. My mum passed away at Harmony House and their end of life care was exceptional she was always treated with dignity and respect right until her last breath and the staff also showed great empathy to me and my family at this time. Overall excellent!

Reply from Debbie Scott, Home Manager at Harmony House

Thank you so much for such a lovely review. Your Mum is very much missed at Harmony.


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Review from Angela G (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for 10 months, she has been pretty happy here. Mum can't walk but they hoist her into a chair and take her to all the activities that she wants to. Care and all the staff are really nice and helpful towards Mum and me. the only thing my mum does not like is the food. Think it could
be better. Overall, think it is a very good home.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you Angela for your lovely review of the home.


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Review from Louise T (Grandson of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was a resident at Harmony House the care and support she received was exceptional and she was treated as though she was a family member. The staff were always professional and caring towards my Nan and I was very happy with all the care she received,

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your lovely words.
I will ensure the team see your review.


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Review from A E (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Harmony House 5 weeks ago. Management and staff made the transition from her previous home as painless as possible. She has settled well and we cannot thank the staff, carers, managers and nurses enough. Reassuring to have nurses on every shift.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your kind words.
Happy to see Mum settling in so well.


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Review from John D (Brother of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent the last few weeks of her life at Harmony House and I have got to say that level of care could not have been better. She was completely bedridden when she went in with very little movement in her arms and hands unable to feed and toilet herself, and with minimum ability to communicate
at times. She was however treated in a very professional manner with a very caring and considerate attitude to her condition. The attitude of the management and all the staff I met was always friendly and very helpful. I would recommend Harmony House to everyone seeking a care/nursing home for a loved one.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you John for your positive review.
Your sister was a pleasure to care for.
I will be sure to pass on your thanks to the care team.


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Review from Jan G (Daughter-in-law of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Very disappointed with level of care. My relative often complains about being put to bed early and left there for hours on end. She is rarely changed into nightwear in spite of requesting this. She is put to bed in the top she was already wearing plus protective underwear, that's all. She gets very
upset when she needs a bowel movement but most staff do not care when she cries. One very kind carer will take her to the toilet but the rest leave her to soil herself. She is not treated with respect or dignity.

Reply from Debbie Scott, Home Manager at Harmony House

We take all feedback very seriously. All I can comment on this is that the team at Harmony House works very hard to ensure all of our clients feel comfortable and safe. Your mother is a very popular and much-loved client who has been with us for some time now. The care and well-being of our residents are always our principal priority. From my understanding, I thought these issues had been previously raised and resolved but will ensure staff are notified of your concern. We will continue to ensure our residents and the care they receive are at the heart of everything we do.


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Review from April T (Daughter of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was moved to Harmony House after a period in hospital in June 2021. The staff were very helpful in getting to know my mum and understanding her care needs.
They built up a good relationship with her and always treated her with care and dignity. Her room and the home itself were always kept
clean and tidy and the meals were very nutrious, with lots of variety and choice. Whilst staff were always very busy, they always had time for her. My family and I will always be grateful for the love and care they gave her until she passed away in April 2022.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your lovely feedback.
It's always nice to hear from family members who feel their loved one was well cared for.
We will miss your mum.
Thanks again for your kind words.


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Review from K S (Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lost my legs in 2004, I spent many years in a nursing home and warden controlled complex, then I was taken ill and in hospital for a short while.
Just under two years ago, I was sent here to Harmony House now aged 75 I would not want to live anywhere else.

Reply from Debbie Scott, Home Manager at Harmony House

That's a lovely comment, K S, and thank you for your review
We aim for a home from home atmosphere
I am glad you are happy with your care
I will ensure the staff team see this
Thank you.


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Review from Paula M (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Harmony House for only a short while but the care and love were amazing. They treated him and us like family. They always had time to talk and checked on my dad frequently. It is such a happy place. I would always recommend them.

Reply from Karin Scott, Area Manager at Harmony House

Thank you for your review. I will be sure to pass this onto the staff team. I am assured to know you have had a positive experience with us.


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Review from Frank A (Partner of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner received the best possible care and attention helping her to cope with failing health due to inoperable lung cancer. Sympathy and care were also extended to me, which proved very beneficial to me and helped me deal with all the emotions I experienced with each visit to my partner.

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Review from Sharon P (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can definitely recommend this home for anyone considering placing their loved ones into care.
The care and attention that is afforded to my dad is second to none. I have to shout out to one staff member, in particular, she goes above and beyond to entertain the residents and guests alike. The nursing
staff keep you updated on any medical changes as they happen, not days afterwards. Regular consultations and reviews are conducted so you feel you can contribute to any suggestions to improve.
The home is exceptionally clean and tidy and the resident's clothes are always clean and ironed.
I feel very content that my Dad is being looked after well.

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Review from Steven H (Nephew of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie was admitted to Harmony House after a fall which then resulted in her catching COVID 19 while recovering in hospital. She was very frail on arrival after several weeks in hospital. Within a short time at Harmony House, her strength and general wellbeing had dramatically improved and we were
all delighted with the progress made and the care received.

Reply from Ellen Wilkin, Registered Manager at Harmony House

So pleased her well being and conditions improved with the support of our care.


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Review from Maquita B (Friend of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the current COVID situation, I cannot express how helpful I found the team at Harmony House with regards to visits and video contact. They truly have been a godsend to us. I’d like to take this opportunity to thank you all for all your hard work and dedication.

Reply from Ellen Wilkin, Registered Manager at Harmony House

Thank you for your positive feedback. We as a team at Harmony house are trying our best to conduct as much contact with residents' families as possible.


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Review from Diane M (Daughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can one say? Moving Mum into a care home is amongst the hardest things I've had to do. Especially as a week of respite care provided by a different home had disastrous consequences. The first few weeks were so difficult for me as I had to learn to trust. The staff as a whole are friendly and welcoming.
Since Mum has been there, needing total care, she is always clean, looks well cared for and appears happy and comfortable. The staff are a happy team and in my opinion often go above and beyond.

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Review from Laura (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Harmony since December 2015 after taking ill suddenly a few months earlier. It came as a real shock to myself and my brother that Dad had gone from being perfectly fit and healthy, to then realise he wouldn’t recover from his illness enough to ever return home. The prospect of having
to find someone else to permanently care for him was worrying but we made a choice, we chose Harmony House. It turned out to be a great decision and one we’re pleased to have made for him. Dad quickly settled into his new home, is very content and well looked after. As his family we are thankful to the wonderful staff who have made an upsetting situation much easier for us all. We know Dad is comfortable and cared for. It gives us enormous peace of mind to know he is safe and happy.

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Review from Roy B (Husband of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Harmony House just over 12-months ago on end of life care from the hospital. Now three stone heavier, eating anything given to her thanks to the dedicated staff of the home, she is happy and contented. Due to pandemic, I have not seen her for 11-weeks, but due to assistants from her
carer, I can speak to her via Facebook each week. Thank you to all the staff for there work.

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Review from Stuart S (Son of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's not been there too long and already it's by far fantastic. The staff are brilliant, helpful, kind, respectful, funny, they're always willing to help no matter what, even if they're busy. The manageress is good at her job, helpful, gets things done when needed. We would recommend this home to
anyway who is looking for a nursing home.

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Review from Sue A (Daughter of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank all the staff and management. They all looked after my mum who was having palliative care in Harmony House. They looked after her with dignity and care.
I'll be ever grateful to you all. You made my mum's last weeks comfortable as she could be. Brilliant care.

Reply from Karin Scott, Home Manager at Harmony House

Thank you for your review. Its pleasing to read and I will pass your thanks on to the staff. We are honoured that you chose Harmony House to care for your mum in her final days.


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Review from Madeline J (Great-granddaughter of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home had helped my great-grandma so much. I asked her if she was okay and she said as long as your with me. She has had 2 strokes and the staff her has helped her learn to speak again. Just want to say thanks for everything and I would recommend this to other people in a difficult position
with family members.

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Review from Luke D (Grandson of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting my relative I was greeted by the office staff with a smile and very friendly approach. My Grandma is happy at Harmony House, the staff are all nice and very welcoming.

Reply from Karin Scott, Home Manager at Harmony House

Thank you for your feedback, Harmony House is keen to ensure all visitors are made to feel welcome at all times.


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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Harmony House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Harmony House is calculated as follows: ( (188 Excellents x 5) + (50 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 262 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harmony House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (4)

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Neethu Saju

Job Title: Senior Nurse

Joined: 2021

Neethu has worked at Harmony House for over 3 years and has strived to progress her career throughout. She leads the care team in all aspects of a resident's care and ensures that care is person-centred and individualised to the resident.


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Sam Thompson

Job Title: Head chef

Joined: 2023

Sam joined the team last year. She is very keen to provide meals to residents according to their likes and dislikes and holds meetings with the residents to discuss meal options. Sam is also a keen baker.


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Shellie Ternent

Job Title: Housekeeper and Infection Control lead

Joined: 2012

Shellie has worked at Harmony House and leads the housekeeping team. Shellie is the Infection Control Lead for the home and strives to ensure that all processes are in place to adhere to the company's policies.


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Margaret Evans

Job Title: Admin

Joined: 2007

Margaret has worked at Harmony House and Sovereign House over the years. Working at Harmony from when it first opened. She is an asset to the team.