The Haven Nursing Home

New Road, Ash Green, Coventry CV7 9AS
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9.7 49 Reviews
  • The Haven Nursing Home, Coventry
The Haven Nursing Home offers pleasant, rural surroundings that are ideal for the practice of skilled care and a comfortable retirement, set up to support older people and with good wheelchair access.

Staff are highly-trained in quality methods, including for individuals with dementia, taking a person-centred approach to all care issues while supporting individual choice and lifestyle alongside well-being.

A commitment to a standard of excellence that embraces good care practice is among the home's key principles, with a long-term commitment to a clean, comfortable and safe facility. Professional care that supports a quality of life is the responsiblity of staff.

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Care Provided by The Haven Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Louise Jacox (Manager)
  • Admission Criteria
    • Private, NHS and Social services - All residents
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for The Haven Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Haven Nursing Home Reviews (49)

Total of 49, showing 1-20
9.7

The Haven Nursing Home has a Review Score of 9.7 (9.660) out of 10, based on 11 reviews in the last 2 years. Over all time The Haven Nursing Home has 49 reviews.

Overall Experience

  • 34
  • 14
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Review from M G (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, carers and nurses all made mom's stay as comfortable and pain free as possible. Thank you all. They kept us updated all the time. We found the care home clean and all staff friendly. Thank you again.

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Review from Cathy W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to have been granted this place for our 94-year-old mother to be cared for until her last day. This is a nursing home that really cares. From the first day admitted she was made welcome and her one-to-one carer was a blessing. She made her feel safe, fed her, clothed her, washed and
trusted in her. The whole team were great - nothing too much trouble, attentive and always a carer or nurse at hand. The place is kept clean and tidy and always a variety of food is available. Lots of care provided to make sure Mum was comfortable, safe and checked on frequently. Absolutely a 5-star rating.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you so much for your kind words. I will pass this on to the team.


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Review from Louise W (Partner of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were brilliant with my partner, meeting every need with compassion and professionalism. Nothing was too much trouble - they were always available, offering help at every turn. From the start, it was clear the team was dedicated not only to my partner but also to supporting the whole family.
Their kindness and attention made a difficult time easier to bear. I'm incredibly grateful for their care and would highly recommend The Haven Nursing Home, Coventry.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you so much for your kind words, I will pass it onto the team.


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Review from P K (Son of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Haven care home for over 12 months. On her arrival at the home, we were all made very welcome and Mum settled in very well. The family have been kept up to date with Mum's health issues and welfare.
The care team go the extra mile to make Mum comfortable and show genuine
affection for her. The whole place is kept clean and tidy with recent refurbishment to much of the home. I'm very happy with Mum's environment and the care she receives. The management team also do a great job.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Many thanks for taking the time to leave this review, it will help other families. I will pass on the comments to the team.


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Review from M O (Niece of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful and pleasant. My Aunties needs are really looked after. It is lovely and clean. Her clothes are looked after well. The staff are helpful to me and always happy to listen. The staff have done all they can to help my Aunty.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for this review, I will pass on your comments to the team.


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Review from Colin D (Son of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is 92, is very happy in this home. The staff are very very good, going beyond their brief to make life happy and meaningful for the residents. My mother loves the food and the various and regular entertainment that the home provides. I would recommend this home unreservedly for anyone considering
a placement.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for this review I will pass on your comments to the team, the activity team and the chef.


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Review from R G (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for only a short while before her death. I cannot fault the care and attention given both to her and the family. As her health declined they anticipated her needs and the attention to detail was second to none. This is evidently a reflection of good leadership and management.
I have not rated the activities section this was not relevant.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for your kind words, I will pass this on to the team. It was a privilege to look after your mum.


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Review from Helen C (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is not an easy decision to place a loved one into a care home - but you can rest assured that The Haven is a lovely place to be when 'home' is no longer a safe place. As a relative, this is what you need to know and feel, to do the best in a given situation is all anyone can do.
My Mum was a resident
at The Haven - she moved from Residential Care in July 2022 because she needed Nursing / Dementia care.
During the last 18 months or so she has been very well looked after, the quality of food, cleanliness, and nursing care have been excellent. Regular phone calls came from the staff to check if we were happy.
Dementia residents can be 'difficult' to manage - but I always saw respect and understanding from all the staff I dealt with, and the environment was calm and supportive...
The staff are all very kind, they have time for people and show genuine compassion.
My mum passed away peacefully this week.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Many thanks for your kind words, it was our pleasure to look after your Mum.


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Review from Sara H (Daughter of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only a resident for a few weeks but in that time she made friends with other residents, had an afternoon tea, sang to records, played bingo, had her hair cut, nails painted and had normality to her life in a homely environment.
The staff welcomed Mum and showed genuine care and compassion,
they treated her with respect and dignity at a time when she was frightened, vulnerable and needed to feel safe and cared for.
Mum's final days were peaceful and I was able to spend precious time with her with the staff looked after me as well as Mum, provided me with tea-making equipment, meals and hugs.
Thank you for everybody for their care, support and kindness.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

It was a pleasure to look after your mum and I'm glad that she enjoyed herself and was happy here. I'm so pleased that you were able to spend time with your mum at the end of her life and will pass on your thanks to the team.


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Review from Charlotte C (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, asking a care home to look after a relative is an emotional process. Ensuring care is given in a dignified and respectful way with compassion is what we wanted. The staff who cared for our father were so kind, caring and full of life. They very quickly got to know him and his needs. The
care he received was dignified, respectful and compassionate. The end of life care was quietly beautiful, as a family we were so well cared for and supported, allowing us to be with our father, to be joined by a priest and parish sisters ensuring a prayerful end to his life. The care given was bespoke to his needs and his wishes. Thank -you to everyone who plays a part in running the home and offering care which is so finely tuned to the needs of individuals. Thank you for the 24-hour cups of tea, the reclining chair and the basket of toiletries which let us stay close by at the end. Thank- you for the knitted flower on the door that let people know precious final moments were being shared.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you so much for taking the time to write this review under such emotional circumstances. It was our privilege to be able to care for your dad and to meet you all. I hope your words will bring comfort to others who are faced with a similar situation. I will pass on your thanks to the entire team.


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Review from Beverley W (Sister-in-law of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no worries of care for my sister-in-law while she has resided in The Haven Nursing Home. The care and cleanliness of the home have always been spot-on. Also when my sister-in-law ate normally, the food was good but for quite a while has had it pureed.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for completing the review, I will pass on your thanks to the team.


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Review from Mark W (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident at The Haven Nursing Home for just under two years. Dad entered the home during the lockdown of Covid in 2021. The manager at the home was so supportive during a difficult time for the family. This was even on top of extra Covid pressures they had to deal with. All the staff at
The Haven are compassionate and always greet you with a smile! Truly fantastic people and Dad was looked after so well. We will be forever grateful.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Many thanks for the review, it was a privilege to look after your dad. I will pass on your kind words to the team.


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Review from Margaret W (Daughter of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in The Haven for eighteen months and was admitted from hospital during covid. It was a worrying time for us, wondering if he would settle in well given the situation at the time and extra demands on the staff. We needn’t have worried. From the outset, he was made to feel very welcome
and soon became used to his nominated nurses. He has settled in extremely well and we are very confident that his health and mobility needs are met with care, compassion, kindness and professionalism. The home itself is always clean and tidy and fresh. It’s always very easy to speak to a member of staff with any queries or for updates we require and we are soon notified by staff of any changes in his condition and also included in any decisions that need to be made. We have every confidence in The Haven and cannot thank everyone enough for all they do for him.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review, your feedback is really important and I will pass on your comments to all the team. It is a privilege to look after your Dad.


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Review from A E (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at The Haven to be friendly and helpful to family members visiting a resident. I have also found the care staff to be kind and caring towards the residents. Would like to see a menu of food being provided.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for your comments and feedback which is appreciated. Twice a year we consult with our residents and produce a summer and winter menu based on their suggestions and choices. The menus are produced over a 4 week period and are displayed in the main reception area of the home and in each resident's bedroom in the black room folder.


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Review from A L (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and sensitive care of elderly patients who have issues related to Dementia. I have 100% confidence in the care my mother is receiving. All my concerns are responded to in a reassuring and compassionate manner.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Many thanks for taking the time to write this review, we appreciate your feedback and will pass this onto the team.


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Review from Denise M (Sister of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at the Haven for 18 months. He has Down's Syndrome, is mentally disabled and has been diagnosed with dementia. He was admitted in January 2021 from Hospital, after contracting Covid 19. The staff have been wonderful in looking after his needs and making sure that he is as comfortable
as can be expected. When his main carer comes into the room, he gives her a big smile, which is a sure sign that he feels happy there. This makes me feel reassured that my brother is in safe hands.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review. Consistency in care and key workers is so important to maintain standards and improve the experiences of all our residents. I will pass on your comments to his key worker. It is a pleasure looking after your brother.


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Review from Linda S (Daughter of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in the Haven home for over 3 years and recently passed away. In all that time, I have never had any cause for concern for the way in which my mother was cared for. The staff and management have consistently been friendly and polite and have become more friends than just service providers.
The standard of cleanliness and decoration has always been excellent and I feel confident that my mother was in a safe environment. I think the catering team are the unforgotten. I have been there on occasions at mealtimes and requested items and nothing was too much trouble. I would like to say a big thank you to everyone at the home for giving my mother a comfortable time at the home and to those who attended the funeral.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review, it means a lot to us. It was a pleasure looking after your Mum and as you say, we have come to look at you as a friend also. I will pass on your thanks to the catering team as you say, they sometimes get forgotten but play an important role in the care of our residents.


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Review from Val W (Wife of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband moved into the Haven, I was concerned that he wouldn't settle, but I needn't have worried. Right from the start, he was treated kindly and with compassion, and he soon changed from being constantly distressed and anxious to calm and content. I observed the way the staff treated other
residents and only ever saw patience, kindness, and compassion. Even when visiting was restricted due to the Covid situation the office staff were always approachable by phone and happy to reassure me about my husband's health. I had been advised by his consultant that his condition would follow a pattern of a long slow decline but would then suddenly deteriorate and this is what happened and he spent a week on end-of-life care. I was able to stay at his side and the staff looked after me as well as caring for him. The care he received at The Haven was exemplary, I cannot fault it in any way, and can't thank all the staff enough for everything they did for him.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

It was our pleasure and privilege to look after your husband, thank you so much for your kind words. I will pass on your comments to the team at The Haven.


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Review from L D (Wife of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with advanced dementia and was unresponsive. He was discharged from hospital to the Haven for continuing care. Within hours he was sitting up, talking and very responsive. I can't thank the manager and her team enough for bringing my husband back to me with their care, compassion
and patience. The staff were always very accommodating when my husband was doing home visits. If we were late returning and missed meal times, it was never too much trouble to sort him something. Would I recommend the Haven Nursing Home? Yes without a doubt.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review, I'm so pleased that your husband got better and was eventually able to return home. I will pass on your thanks to the team.


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Review from Mary T (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to the Haven from a residential home, when they could no longer meet her dementia needs. She settled in very quickly. The staff made her feel very welcome. I found the staff to be very friendly, caring, helpful and professional at all times. The staff know their residents very
well, knowing when they are ill. They look upon them as part of the family. My Mother got sepsis and recovered but this left her weak and frail. We were invited to plan her ‘end of life care’ with the manager, which we found to be invaluable when the time came. When 5 months later my mother deteriorated, the plan and wishes of the family were known and carried out accordingly. The manager and staff were excellent and very supportive and we were able to spend time with my mother at the end. We, as a family cannot thank the staff and management of the Haven enough for the excellent care which my Mother received and I would highly recommend the Haven to anyone looking for a home.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review under such difficult circumstances and for your kind words, it was a pleasure looking after your Mum. I am pleased that the advanced care planning that we did enabled you, as a family, to be together. Once again please accept our sincere condolences. I will pass on your thanks to the team.


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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for The Haven Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for The Haven Nursing Home is calculated as follows: ( (106 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.786 Points relating to the number of positive Reviews for The Haven Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

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Louise Jacox

Job Title: Home Manager

Joined: 2016

Our Home Manager is responsible for everything within the home and overseas all departments to ensure we keep a high standard of care and cleanliness in line with CQC guidelines.


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Kay Cathcart

Job Title: Deputy Manager

Joined: 2016

For day-to-day management direction for professional issues. To ensure a high standard of personalised care in a safe, efficient, homely environment following Home's policies and procedures and CGC guidelines.


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Jayne Chittem

Job Title: Office Manager

Joined: 2020

Our Office Managers responsibility is to provide administratively and accounts support to the Home.


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Leeanne Harris

Job Title: Admin Assistant

Joined: 2021

Our Admin Assistant's responsibility is to help out with all office duties.


Frequently Asked Questions about The Haven Nursing Home

What types of Care is The Haven Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Haven Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Haven Nursing Home have?

There are 70 Single Rooms.

What are the Facilities & Services at The Haven Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Haven Nursing Home to the centre of Coventry?

3.8 mile(s) as the crow flies, distance by road may be significantly further.