Review from Paul G (Son of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience

My mom came to the Haven care home in February 2021. She was admitted with dementia, no mobility and unable to care for herself, in all aspects. The staff at the home have made sure she has really settled in well - so much so, she now thinks this is her own home, which is only what we could have wished

for. We are extremely grateful to the home for their support and kindness.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review. I'm pleased you feel she has settled and thinks of this as home. It means a lot to us and I will pass on your comments to the team.

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Review from Alan H (Son of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience

My father has been at the home for over six months now. He’s been well looked after by the staff. They have been like a rock to me whilst speaking over the phone, very caring and understanding, a big thank you for that.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for your comments, I'm glad that the staff have supported you.

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Review from Pauline M (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience

My dad is a resident and my family and I are extremely happy with the care he receives, all staff are friendly and professional. They have exceeded our expectations in such difficult times. We have been kept up to date with all of his care and changing needs.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review, your comments will be shared with the team. It has been a privilege to look after your Dad. I realise how difficult it must have been for you to put your trust in us during the pandemic, without being able to visit the home beforehand. We will continue to strive towards excellence and once again thank you for sharing your experience.

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Review from Carole D (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience

From what I have seen on my visits, my mum is being looked after really well. We did have problems not long after she was there, with having her ready for when the physiotherapist turned up, which made her late for her next job, but we soon got that sorted and everything since that, has been fine and

they keep me updated when she has anything go wrong with her health. We’re happy with how things are going.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for the feedback. It always helps us to improve in the care we provide as your comments are shared with the team. It has been an absolute pleasure looking after your Mum.

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Review from Jodie T (Daughter-in-law of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience

Words can't express just how truly grateful we are to the manager and the team at The Haven. Our relative was sadly only a resident for six weeks before he passed away. The care and compassion he recieved were above and beyond expectation. He could not speak, write or read due to a severe stroke, but

every step of the way, the team made sure they knew his likes and wishes. Sadly when he became end of life, the team of nurses and health care assistants gave him and my family the dignified loving and peaceful passing that embodied a truly respectful compassionate journey. We were at his bedside all weekend. The staff made us feel safe and looked after. Every wish catered for. All of the team emotionally supported us in a very distressing time. A special mention to two members of staff, who left us a small note; you are true angels. I could not recommend the home and team highly enough. We have been left with a feeling that the team truly cared not only for him but us as a family. Never forgotten!

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you so much for taking the time to write this review during such difficult times. It makes me immensely proud as the manager to read this, I know I have an exceptional team, but it's always nice to know that others think the same. It was a pleasure to look after your loved one. I will share your kind words with my team. Thank you once again.

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Review from Philippa R (Wife of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

I can’t thank the staff of The Haven enough for the care and attention they gave my husband. He was with them for 10-weeks and sadly passed away in December.
He had Dementia and Parkinsons and had lost the power of speech, so communication was very difficult, but the staff went out of their way to

make him comfortable.
We were allowed regular video calls to him, and in his last few days, we were able to visit him, which was very comforting.
God Bless you all.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review. It means a lot to the staff to know they are doing a good job. It is an absolute pleasure looking after your husband; I am again so sorry for your loss but am pleased that you were able to take some comfort in his final days, knowing he was well cared for.

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Review from Kirsty O (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience

My father moved to The Haven Nursing Home in October 2020 requiring full nursing care; it was a difficult time with Covid restrictions as we were unable to visit him to see how he was settling in, but all staff made real efforts to reassure us. Although they were really busy they always made time for

us to have video calls with Dad just for us to be able to see him, he was unable to communicate due to advanced dementia but they were always obliging and very patient with us on the calls, allowing us time to talk to him. The whole Haven team are so caring and the care they gave to my dad was excellent, we felt confident that he was really well looked after which made a very difficult situation much easier. My dad very sadly passed away in December, once again the team at The Haven were outstanding, they were so kind and compassionate, we were fortunate to be able to spend time with him in his last days and they looked after us all so well.
I have no reservations in recommending The Haven.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to leave the review during such difficult and sad times. It was an honour and a privilege to care for your dad. I will pass on your comments to the staff at The Haven who really appreciate feedback from families. It is comforting to know that you and your mum felt confident in the care he received.

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Review from Richard G (Son of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience

Amazing staff and fabulous support from all the staff, my dad has never been happier. I got married in September and the staff went out of their way to not just make sure my dad could attend the wedding, but supported him with his outfit and transport. It was the happiest I have seen him in years and

without the help and support of The Haven this wouldn't have happened.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for the review. I will pass on your thanks to the team. Just glad we could help you and your Dad enjoy the day.

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Review from Nicola D (Granddaughter of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience

It has been challenging for us as a family having to put our Grandma/Mum in a home since the loss of our Grandad/Dad. This is the second home my Grandma has been in and I stress, the care is beyond comparison. The staff, especially the managers, are terrific, caring and compassionate, understand our

anxieties and during these tough times and do their best to keep us informed. My Grandma has severe dementia, however, the staff converse with her about her family reminding her of us and treating her with the dignity she deserves. She seems to be as settled there as she can be. Honestly, the care and good communication do make a huge difference to a family who is grieving for who our Grandma/Mum used to be. It is extremely difficult as dementia takes away the person she used to be. However, she is still with us and the home is to be thanked for that. There will be challenging times but we are sure that the home will help us overcome these the best they can. Many Thanks.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for this review from one health care professional to another, it means a lot. I will pass on your appreciation to the team. We are humbled that you trust us to look after your loved one and will continue to do what we do best.

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Review from Charles R (Husband of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience

My wife is being looked after with care and attention. She is being treated with respect and that means a lot to us as a family.
The staff spend time making sure she is comfortable and safe so as a family we thank them.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for your kind words I will make sure your comments are passed on to the team who look after your wife.

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Review from Richard H (Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

I can't find fault in anything. From the cleaners to the management both day and night it has been 1st class. Nothing is too much trouble, even on my 2nd day here which was my birthday, I had a present, a card and a birthday cake with candles - where else would you get that?
The care is 2nd to none,

the only things I find fault with is not naming names on this form. I would really like them to know how much I am grateful to them for their warmth and care. Thank you all and God bless.
P.S. A small suggestion, the sign outside needs to be changed. It should read The Haven Nursing and CARING Home - because that's what they are.

Reply from Paul O'Grady, Development and Delivery Manager at The Haven Nursing Home

Thank you so much for your glowing review. We are so pleased that the home can meet your needs. We strive to ensure that outstanding care is delivered to our residents as it is the least they deserve. I have congratulated the Manager and her team on obtaining your satisfaction and delight at the care you have received.

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Review from Jo H (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience

Dad has advanced vascular dementia and has been a resident at The Haven for two years after his previous care home closed suddenly after five years. Our first impressions were of a welcoming and caring environment and the manager showed kindness and reassurance to Mum and I that Dad would be well looked

after in their care and two years later, how right she was. The care staff are just brilliant, they do an amazing job and Dad appears happy and healthy and they take time to give him and the other residents their individual attention. We used to visit four to five times a week, before the pandemic, and always received a friendly welcome from everyone, his room is always clean and tidy and he really loves his meals, which are varied and cooked to a high standard. I can’t thank the managers and their dedicated teams enough for keeping Dad, all the residents and staff safe during the unprecedented times of the current pandemic and the regular photo updates are a big comfort to us all.

Reply from Paul O'Grady, Development and Delivery Manager at The Haven Nursing Home

Thank you for your kind words. We strive to always provide the highest quality of care with consideration and compassion and we really appreciate that this is noticed.

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Review from Emma H (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience

My mum moved into The Haven Nursing Home at the end of Feb. I was very nervous about her moving somewhere new, then became even more nervous when the lockdown happened due to the virus. I felt so guilty, almost felt like I had dumped her there and left her, as they aren't allowed visitors and I can't

call my mum as she is deaf and has Alzheimer's. The staff have been amazing and one, in particular, has constantly sent me pictures and updates of mum and she is always so happy in the pictures and I can see how healthy she is looking since moving there. I am so grateful to all the staff who have gone above and beyond to help mum especially with the communication barrier with mum being deaf. The minute she moved in there, they were asking what they can do to making communicating with mum easier, going home after long days and using their own time to go online and learn some basic sign language, that to me is going above and beyond and I can't thank you all enough.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you very much for this lovely feedback. I will make sure I pass on your appreciation to the staff. They have enjoyed learning sign language too. It is a pleasure looking after your mom and I am pleased you have reassurance during these exceptional circumstances.

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Review from E E (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother has always been treated with the greatest care and respect. The staff are absolutely amazing with her and it is obvious that she really loves them. I cannot praise them too highly. The management and admin staff are equally great, nothing is too much trouble and they are always ready to listen

and advise. Lastly, the food is equal to any of the best restaurants I have ever eaten in.

Reply from Suzanne Bates, Home Manager at The Haven Nursing Home

I would like to personally thank you for taking the time to complete this review under these exceptional circumstances, your comments are greatly appreciated and will be passed onto the team. It is a pleasure and an honour to look after your Mum.

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Review from Mary W (Wife of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience

My husband has been a resident of the home for the past ten months. I am most impressed with the standard of nursing care and knowledge of individual residents. Carers do an excellent job; they have a good rapport with residents and treat them with kindness, patience and respect. All staff at the home

are friendly and helpful. The catering staff provide an excellent, varied menu and adaptations are made to suit individual needs. My husband’s room has been refurbished to a high standard, and the home will have a more pleasant appearance when the current refurbishment of the communal areas and corridors is complete.

Reply from Suzanne Bates, Home Manager at The Haven Nursing Home

Thank you for your lovely feedback and comments, it is a pleasure to look after your husband.
I will pass on your thanks to the team here at Haven.
Louise Jacox and the Team at Haven

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Review from Debra B (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience

Mum has been at The Haven since her transfer from the North East in 2014. Mum was not expected to survive this trauma. Six years of attentive, loving care, and Mum is still with us.
The manager and her team are excellent. They have such commitment to their residents. True professionals.
Without their

dedication and the excellent standards of The Haven Mum's last six years would have, probably, not been six years at all.
I have the highest praise possible for The Haven team in keeping their residents safe so far throughout this pandemic, which takes commitment, experience, determination and dedication.
I am glad we found The Haven for Mum's complex needs.

Reply from Suzanne Bates, Home Manager at The Haven Nursing Home

Thank you for your lovely feedback. It is a privilege to look after your Mum. Your comments will be shared with my team.
Louise Jacox and The Haven team

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Review from M K (Son of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience

Mum was transferred at the beginning of January after being in the hospital for most of November and December. She was very frail and had complex needs, so required a great deal of nursing care, which the staff at The Haven provided to a very high standard, making her as comfortable as they could for

the last few months of her life.

Reply from Paul O'Grady, Development and Delivery Manager at The Haven Nursing Home

Thank you very much for your kind words.
It is our privilege to meet and to be able to support people when they need our specialist support.

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Review from A S (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

By and large, the staff do a good job. I do however have some concerns about staffing levels on occasions, especially at weekends. The apparent level of "agency" staff is equally concerning. Likewise, what appears to be the absence of management personnel on Saturday and Sunday.
I would like to see

a photo gallery of who's who, showing organisation chart, job roles, etc. on display.

Reply from Paul O'Grady, Development and Delivery Manager at The Haven Nursing Home

Thank you for your review. I am pleased that you feel the staff do a good job and that the residents are treated with dignity and respect to an excellent standard. We ensure that the 7 days of the week are covered by our own staff and we use a very low level of agency cover.
We agree that a photo gallery would be good and the company is currently preparing a suitable board for display in the reception area. This will help identify who is in charge at weekends as well as during the week.

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Review from S G (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

My father had been in this care home for only 10 weeks before, unfortunately, he passed away due to vascular dementia. My mother and I cannot fault this home from the minute he went in, all the staff, including admin team, were so caring and supportive, not just to my father but to my mother and I.

The home is going through a full refurbishment at the moment but in the short time he was there, the progress was so quick. Not only that, the care towards my father was never impacted by all the work that was happening. The meals were fantastic, couldn't ask for better selection and quality. Staff were brilliant, so patient, nothing was too much trouble even in his bad moody days. We are so happy that his final weeks were spent being comfortable, cared for as if he was one of the family. Would recommend this home 100%. Thank you to everyone at the home.

Reply from Paul O'Grady, Development and Delivery Manager at The Haven Nursing Home

Thank you so much for your lovely review which we will share with our staff team. We are delighted that our service met with your satisfaction, we pride ourselves on being a caring and compassionate home.

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Review from Derek C (Husband of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

My wife came into The Haven Nursing Home on the 16th December 2019. She was met by a very welcoming management team and staff. It's a comfort to know that she is being cared for by a very caring staff who cannot do enough for the residents to make sure that they are kept clean and well-fed at mealtimes

and what they did at Christmas was very special.

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The Haven Nursing Home

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Funding & Fees Guide for The Haven Nursing Home

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