The Haven Nursing Home

New Road, Ash Green, Coventry CV7 9AS
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9.7 49 Reviews
  • The Haven Nursing Home, Coventry
The Haven Nursing Home offers pleasant, rural surroundings that are ideal for the practice of skilled care and a comfortable retirement, set up to support older people and with good wheelchair access.

Staff are highly-trained in quality methods, including for individuals with dementia, taking a person-centred approach to all care issues while supporting individual choice and lifestyle alongside well-being.

A commitment to a standard of excellence that embraces good care practice is among the home's key principles, with a long-term commitment to a clean, comfortable and safe facility. Professional care that supports a quality of life is the responsiblity of staff.

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Care Provided by The Haven Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Louise Jacox (Manager)
  • Admission Criteria
    • Private, NHS and Social services - All residents
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for The Haven Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Haven Nursing Home Reviews (49)

Total of 49, showing 41-49
9.7

The Haven Nursing Home has a Review Score of 9.7 (9.660) out of 10, based on 11 reviews in the last 2 years. Over all time The Haven Nursing Home has 49 reviews.

Overall Experience

  • 34
  • 14
  • 0
  • 0
  • 1

Date Published

49
3
8
11
38

Review from K T (Husband of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very helpful, nurses and staff are very helpful. The building needs upgrading.

Reply from Paul O'Grady, Development and Delivery Manager at The Haven Nursing Home

Thank you very much for your review, I am delighted that you are happy with the care we give. As you may know, we are in the process of refurbishing the home which we bought in April and we are all very excited about how it will look once completed.


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Review from A F (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for the past 6 months.
There have been teething problems with both her care and my mum settling in and settling down, but I think she is ok now.
The carers are really lovely with my mum and the meals provided are very good.
The only area I am not 100% satisfied
with is the cleanliness of mum's room.
The night staff do not always finish off cleaning her room.
This has been highlighted a few times and hopefully, the new owners will address this problem.

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Review from F H (Granddaughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nan had 2 periods of excellent care here as part of the hospital Discharge to Assess scheme after she fell and fractured her hip. If you visit this home please don't let first appearances be deceiving - When you arrive you may notice that the building is tired. I would even go as far as to say that
at times it felt unclean. I am confident the staff are regularly cleaning as best they can but some carpets and furniture are in need of updating, which the new owners are now in the process of doing. That said, the care my Nana received at The Haven was fantastic. She was treated with kindness and respect from all members of staff and the physio/OT staff did a wonderful job of encouraging her to walk again (made more difficult by her dementia). The staff listened and helped every time we raised a concern or asked questions and it made a world of difference to us as family members to know that she was being looked after during her stay. Thank you very much to all the staff team!

Reply from Kulbir Kandola, MD at The Haven Nursing Home

Thank you for your kind words Fawn. I’m the new proud owner of The Haven. Staff are indeed excellent. It is now my mission to ensure the accommodation matches the high standard of care that the staff provide. Thank you.


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Review from Denise F (Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to The Haven after 3 months in hospital. The hospital physio had done nothing to aid mobility so when I arrived I had done no walking for nearly 3 months. After 1 week I am walking with a frame. Staff and food are excellent. I now am on the road to independence and home.

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Review from Tony D (Son of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted to this nursing home from hospital in July 2018, the staff were fabulous, he was looked after with dignity and patience, whenever we went to visit they couldn't have been more helpful, they looked after him until he died in early October, then they looked after us. Nothing was
too much trouble when they were looking after my father, I can't praise them highly enough.

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Review from Martin E (Nephew of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Prior to going into The Haven Nursing Home, my aunt had frequent stays in hospital as she was no longer able to adequately care for herself. Now a permanent resident at The Haven Nursing Home, she is cared for and has a much better quality of life.

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Review from Tracey C (Granddaughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Grandmother was admitted having fallen and fractured her wrist. She was there for approx. 5 weeks. She was often left in bed until lunch and sometimes until 4 pm. She was rarely dressed at all during the day. She was showered only once in 3 1/2 weeks and was put into incontinence pads, although
she did not go into the home incontinent. The food was lukewarm at best and on one occasion, she and those around her were completely forgotten about and received no food from lunch until 10 pm when another resident complained. The visits to this home were depressing. It was dark and gloomy, as were the bathrooms. I complained on 3 separate occasions about a piece of carpet on the main walkway to the dining area, it was raised and a trip hazard to clients and staff. It was taped down with black tape which did not hold and continued to be a hazard for the 5 weeks I visited.
I would not recommend this home and will send a full list of concerns directly to the manager.

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Review from Raymond C (Son of Resident) published on 1 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with this care home. From the one our father came from we noticed major differences in a good way. After 2 years of being bed bound in another care home, he is now able to be out in the day room mixing with other residents and carers. Absolutely brilliant people. We cannot believe
the difference in our father. We can’t thank the staff enough for how good they are with our father.

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Review from David H (Son of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to go in the Haven for rehabilitation after breaking her hip. She really enjoyed it. She was well looked after by the kind and caring staff. Everyone she speaks to now, she praises the home and care and says she would like to go again for respite

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for The Haven Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for The Haven Nursing Home is calculated as follows: ( (106 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.786 Points relating to the number of positive Reviews for The Haven Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

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Louise Jacox

Job Title: Home Manager

Joined: 2016

Our Home Manager is responsible for everything within the home and overseas all departments to ensure we keep a high standard of care and cleanliness in line with CQC guidelines.


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Kay Cathcart

Job Title: Deputy Manager

Joined: 2016

For day-to-day management direction for professional issues. To ensure a high standard of personalised care in a safe, efficient, homely environment following Home's policies and procedures and CGC guidelines.


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Jayne Chittem

Job Title: Office Manager

Joined: 2020

Our Office Managers responsibility is to provide administratively and accounts support to the Home.


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Leeanne Harris

Job Title: Admin Assistant

Joined: 2021

Our Admin Assistant's responsibility is to help out with all office duties.