Kenilworth Manor Nursing Home has a Review Score of 9.1 (9.068) out of 10, based on 5 reviews in the last 2 years. Over all time Kenilworth Manor Nursing Home has 18 reviews.
Review from Rosalie M (Resident) published on 12 March 2025
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Reply from Maria Harrington, Manager at Kenilworth Manor Nursing Home
Thank you so much for your kind words they are appreciated I am very pleased you enjoyed your stay with us at Kenilworth Manor.
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Review from G E (Daughter of Resident) published on 3 February 2025
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Review from A H (Son of Resident) published on 6 January 2025
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Review from Sal P (Daughter of Resident) published on 15 February 2024
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Reply from Maria Harrington, Manager at Kenilworth Manor Nursing Home
Thankyou so much for your positive comments. They are very much appreciated.
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Review from Cass D (Daughter of Resident) published on 20 September 2023
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Reply from Huw James, Director at Kenilworth Manor Nursing Home
Thank you for your review. We value all feedback, as this helps us to improve the service we provide. We appreciate your positive comments regarding our home and team, who work hard to deliver high standards of quality care. We will pass on your feedback to the team.
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Review from H M (Daughter of Resident) published on 15 December 2022
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Review from Hamish B (Friend of Resident) published on 13 September 2022
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Review from J B (Daughter of Resident) published on 13 September 2022
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Review from Jane J (Niece of Resident) published on 7 September 2022
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Review from F F (Husband of Resident) published on 6 September 2022
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Review from S M (Daughter-in-law of Resident) published on 9 September 2020
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Review from Johanna C (Daughter of Resident) published on 23 March 2020
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Reply from Philip Dutton, Director at Kenilworth Manor Nursing Home
Thank you for your review. Whilst I am pleased that you were happy with the care your father received whilst he was with us I am disappointed that we have not achieved the same high standards with our administration. I have looked into and settlement has now been made.
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Review from Paul R (Son-in-law of Resident) published on 9 May 2019
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Review from Sheila R (Daughter of Resident) published on 9 May 2019
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Review from E E (Daughter of Resident) published on 26 March 2019
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Review from P B (Resident) published on 25 March 2019
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Review from Margaret K (Friend of Resident) published on 19 March 2019
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Review from Mervyn K (Friend of Resident) published on 19 March 2019
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The Review Score of 9.1 (9.068) out of 10 for Kenilworth Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Kenilworth Manor Nursing Home is calculated as follows: ( (50 Excellents x 5) + (10 Goods x 4) ) ÷ 60 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.235 Points relating to the number of positive Reviews for Kenilworth Manor Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 5 Positive Reviews ÷ 6.8 = 0.735
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Dec 2017
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Job Title: Home Manager
Joined: 2004
Maria has been a member of the team at Kenilworth Manor since 2004.