Linden Lodge Nursing Home

Linden Lane, Warton, Tamworth B79 0JR
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9.8 119 Reviews
  • Linden Lodge Nursing Home, Tamworth
Linden Lodge care home specialises in providing person-centred nursing and dementia care for the elderly.

The warm and welcoming home is set within 4 acres of landscaped gardens and orchards.

It is close to the village of Polesworth and within easy reach of the M42 and A5. Although the home is set in the rural countryside it is only 20 to 30 minutes drive from Sutton Coldfield, Solihull, Birmingham or Nuneaton.

The caring and motivated staff have many years of relevant experience and ensure that all residents are treated with dignity and respect at all times.

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Care Provided by Linden Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Lowrie & Hayley Nicholls (Registered Managers)
  • Admission Criteria
    • Do not take challenging behaviour
    • Ages 60+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (69)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Linden Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,230 – £1,230
    • Self-Funded Residential Dementia Care £1,326 – £1,326
    • Self-Funded Nursing Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Care £1,230 – £1,230
    • RESPITE Self-Funded Residential Dementia Care £1,326 – £1,326
    • RESPITE Self-Funded Nursing Care £1,650 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,326 – £1,326

  • What is included in your fees?
    The following items and services are included in your weekly fees:
    • Accommodation
    • All meals and refreshments
    • Personal care in accordance with the individual
    Care Plan
    • Cleaning of rooms, personal laundry (excluding
    dry cleaning), bed linen and towels
    • Television licence, including personal use
    • Wi-Fi
    • Activities and lifestyle programme
    • Electricity, including heating and lighting
    What is not included in your fees?


    The following extra items and services are not covered by the weekly fees, but we can arrange for them to
    be provided to you at a cost. You will be responsible for payment for extra items and services and we shall
    advise you of their cost beforehand.
    • Hairdressing
    • Clothing, shoes and slippers
    The following may also be provided, but shall be charged in addition to the weekly fees:
    • Personal purchases - newspapers, magazines,
    stationery, confectionery and toiletries
    • Dentistry, Chiropody, Physiotherapy
    • Dry cleaning
    • Other privately arranged health care
    • Installation of private telephone line, internet or
    cable TV connections
    • Telephone calls from private lin
  • (these prices are only a guideline, please contact Linden Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting. Visitors welcome at any time.


  • Parking

  • Large car park on site.


Linden Lodge Nursing Home Reviews (119)

Total of 119, showing 61-80
9.8

Linden Lodge Nursing Home has a Review Score of 9.8 (9.762) out of 10, based on 63 reviews in the last 2 years. Over all time Linden Lodge Nursing Home has 119 reviews.

Overall Experience

  • 90
  • 28
  • 1
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Date Published

119
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Review from N N (Wife of Resident) published on 23 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were excellent and treated my husband with dignity and humour, chatting to him and looking after his needs.

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Review from Tracy E (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care and attention at Linden Lodge. I was kept informed of any problems or causes for concerns with any changes in Dad's health promptly and efficiently. I cannot thank the whole team at Linden Lodge enough for their care, support and attention to detail. We are eternally
grateful as a family for Dad's care.

Reply from Linda Lowrie, Registered Manager at Linden Lodge Nursing Home

Thank you for your lovely review. It is really appreciated.


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Review from Anne L (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were all extremely friendly and respectful. I would strongly recommend Linden Lodge Nursing Home in Warton.

Reply from Linda Lowrie, Registered Manager at Linden Lodge Nursing Home

Thank you for your response. It is really appreciated.


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Review from Vincent M (Husband of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my wife was in the home for a relatively short time, she was made most welcome from the outset. My wife had a lovely room with plenty of space for the staff to work in. She seemed to settle in well and was happy there. Her personal requirements were challenging, but the staff made great efforts
to get to know her. They read to her and shared the photo albums that we provided.
The open visiting arrangements were a bonus. They made visiting by relatives and friends so much easier to arrange. We were kept informed of any important issues as they arose.
Thank you to all the staff.

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Review from D C (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died on 29/09/2022. The care and thoughtfulness of all the staff both before and after she died was excellent, for both her and my husband and myself.

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Review from Ruth P (Niece of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally well satisfied with the treatment of our aunt and uncle in Linden Lodge but there are a few niggles which we would mention.
We were not told about the Laundry Policy and noticed that the clothes were "disappearing". Upon enquiry, we found out that they were being dressed from "lost
property" - when they had enough clothes of their own. We were not told about marking their clothes when they first came to the home. Relatives of ours in other homes had their laundry washed separately. We are not happy with everyone's clothes being washed together.
We are pleased with the friendly attitude towards our relatives by the caring staff.
We thank you for informing us when there is a problem.
We are a little worried that our relatives are staying in bed permanently and not being encouraged to get up during the day, although we realize that they have mobility issues.
Caring is a difficult job and we thank you for your hard work.

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Review from Frank H (Husband of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife was given during her stay was excellent, especially during the last three weeks of her life. She was treated with compassion and dignity until the end.

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Review from Dave J (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from Hospital to Linden Lodge suffering from cancer, which had spread into his bone marrow leaving him unable to stand or walk, combined with long-term heart failure. Within a week his condition had deteriorated further, and care home staff asked the local GP to review his condition.

The GP placed him on End-of-Life care and the Care Home Manager applied for Continuing Health Care funding the same day, which was approved within a few days. He passed away five weeks later. During his time in Linden Lodge, all the staff were very focused on easing his pain as much as possible and supporting my family during visits, nothing was ever too much trouble. The whole home and everyone who works there is focused on quality of care and support. The home is furnished to a high standard, kept very clean and all the downstairs rooms have access to smart patio areas filled with flowers and plants. There is such a pleasant and positive atmosphere here.

Reply from Linda Lowrie, Registered Manager at Linden Lodge Nursing Home

Thank you for your lovely comments. It is always a privilege to care for someone at the End Of Life and as a team we come together to support not only our residents but give families the support that they need at a very difficult time.


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Review from Pauline M (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden lodge Nursing home's standard of care and support is excellent. Fun entertainment is there for those who want to join in, food is also excellent, cleaning, laundry, always informed if mom has not been too well. I would certainly recommend them.

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Review from V S (Daughter of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say I have a limited knowledge of care homes, that was until my father needed to go into one. He was put into a different care home to begin with and it was a very difficult experience for us as a family. We were dubious when he moved to Linden Lodge Nursing Home expecting the same. However,
I can honestly say that it is worlds apart. The staff from the receptionists, cleaners, carers, and caterers to Matron all go above and beyond. Everyone is friendly, communication is first class and the genuine care, love and kindness shown from everyone makes the place an extremely impressive establishment. My father has very severe dementia at present that means the level of care needed is high. And regardless of which member of my family visits we all say how wonderfully cared for my father is. He may not know us anymore, but he is happy, content and knows he is safe. That is a testament to the hours of work the whole team put into caring for him. Linden Lodge was the best choice we ever made.

Reply from Linda Lowrie, Registered Manager at Linden Lodge Nursing Home

Thank you so much for your lovely comments. They really are appreciated.


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Review from Rebecca B (Niece of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Lodge Nursing Home is by far the best care home that we visited whilst choosing somewhere for my aunt to live. The impressive building is set in well maintained grounds with plenty of outdoor spaces for the residents to relax. The inside is always clean and smells fresh. There are always activities
in the day room, sometimes in house and quite often outsiders come in to sing, entertain or hold exercise sessions. The staff are amazing, they’re all so friendly and caring. They all know each resident's quirky ways and nothing ever seems too much trouble. During lockdown they went above and beyond to keep us connected and Matron did a superb job of emailing us regularly to give us any updates or just a general insight into day to day life in lockdown. I know many care homes struggled during these scary times and I’m sure there must have been times when it was all too much for the staff, but they didn’t falter, they stood strong with their leader and battled on, and for that I will be eternally grateful.

Reply from Linda Lowrie, Registered Manager at Linden Lodge Nursing Home

Thank you so much for your lovely comments. They really are appreciated.


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Review from Carole W (Daughter of Resident) published on 28 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Linden Lodge Nursing Home for 3 years and I cannot praise too highly the standard of care she has received. She has dementia and I feel that her cognitive abilities have improved by more stimulation. The food is always excellent and I would recommend Linden Lodge to
anybody.

Reply from Linda Lowrie, Registered Manager at Linden Lodge Nursing Home

Thank you so much for your lovely comments. They really are appreciated.


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Review from L C (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Linden's care for over a year and it was extremely different and difficult during this time with Covid. Staff were trying to understand this new way of working as well as the residents who lived there. Due to this, it is difficult to rate this provision, as I am sure it was different before
covid. It was difficult to get to know the staff due to the lack of name badges and with the masks they needed to wear.

Reply from Linda Lowrie, Registered Manager at Linden Lodge Nursing Home

Thank you for your comments.
Covid was a very difficult time for all of us and even with all the restrictions that were necessary at the time - it proved difficult to build the relationships with families that we would have in more "normal" times.
It is very important to us that families feel they are part of our "Linden Lodge Family".


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Review from M S (Son of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She was cared for very well and thoughtfully. Always kept clean and tidy. Room was always clean and tidy and smelled fresh.

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Review from Peter W (Son of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in the nursing care unit of Linden Lodge for over two years, from when she had a stroke in July 2019 until her death in September 2021. The care she received during that time was excellent and she was very well looked after. Linden Lodge managed the COVID situation very well and
we had no concerns. Our family would recommend Linden Lodge.

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Review from Michael L (Son-in-law of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review regards my father-in-law who was bed bidden.
His care for his stay was fully catered for very well. Cannot thank the staff enough for looking after him until he passed away on 27/08/21. So grateful for all their support.

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Review from Anita A (Daughter of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with the warmest respect and dignity by the staff.
The staff were all friendly, happy and very supportive.
A lovely home and would recommend it 100%.

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Review from Nicola B (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, welcoming and helpful. The facility is clean and smells fresh which is always a good sign. It's a lovely setting in a big rural outlook. Gardens and open spaces to walk, rest or just to sit in. The care staff are capable, caring and knowledgeable. There is a great selection of home-cooked
meals. The information given during the pandemic was extremely helpful.

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Review from Dave S (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in respite care for two weeks as she had become immobile. The staff immediately made her welcome and comfortable and within a week she had regained mobility. After the full stay, Mum was fit and ready to return home thanks to the care and attention afforded her by the excellent Linden Lodge
team.

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Review from Annette C (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been in this care home for two years. I cab say that in all that time I am very pleased with her care. It is very clean and the manager, staff and cleaners are all lovely people. I also feel that she likes being here too.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Linden Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 63 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Linden Lodge Nursing Home is calculated as follows: ( (577 Excellents x 5) + (148 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 739 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden Lodge Nursing Home is based on 63 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 63 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (8)

Linda

Linda Lowrie

Job Title: Registered Manager

Joined: 1990

I would like to welcome you to the Linden Lodge Nursing Home. We are a professional caring team whose aim is to deliver the highest standard of care within a homely environment. We want everyone we care for to “live well in the place and manner of their choice”


I joined LLNH in 1990 and have been the Registered Manager here for the last 20 years.


Being a qualified Registered Nurse with an Orthopaedic Nurse Certificate and a Level 4 Registered Managers award, I am passionate about making this home the best it can be, not only for the residents but also for the staff that work here and become part of our large family.


Hayley

Hayley Nicholls

Job Title: Home Manager

Joined: 2019

I have over 14 years of experience working in the healthcare industry. I joined Linden Care Homes in 2019 as a Care Assistant then progressed to a Deputy Manager.


After two years in that role, I am now job-sharing as a Home Manager with our long-standing Registered Manager at Linden Lodge Nursing Home.


I have a real passion for Person-Centred Care, providing the best care and environment for our residents as if they were my own family. Job satisfaction for me is interacting daily with our residents and seeing them happy.


At Linden Care Homes as soon as you walk through the doors, you can feel the warm and welcoming atmosphere.


The whole team are exceptionally kind and caring which gives me a sense of fulfilment unlike anything else I have experienced in my career.


I am an integral member of the senior management team and as such bring my knowledge and enthusiasm to our training program in order to maintain our high standards.


Katie

Katie Albrighton

Job Title: Deputy Manager Business and Finance

Joined: 1990

I came to work at Linden Care Homes from school in 1990 as a temporary summer receptionist before going to college and never left.

Instead after been offered a permanent position I went to college on day release and received mentoring and training which allowed me to work my way up to my current position of Deputy Manager of Business and Finance responsible for the smooth running of all aspects of the administration and finance across all 3 homes


Russel

Russel Franceliso

Job Title: Deputy Manager-Nursing

Joined: 2003

Sister Russel is a highly qualified motivated nurse having achieved a degree in nursing, a leadership and management award level 4/5 and is a practice assessor for student nurses.
Having worked at Linden Care homes for 16 years she has extensive knowledge and skills in adult general nursing, palliative care, end of life care and has tissue viability expertise.


She leads by example promoting person-centred values of individuality, rights, privacy, choice, independence, dignity and partnership.


Her leadership inspires others based on core values of empathy and caring, kindness, compassion, respect and integrity.


Maintaining high standards of nursing care at all times within our nursing unit, she and her team of nurses and health care staff uphold evidence base practices to prioritise residents in their care to ensure that their needs are recognised, assessed, responded to and their dignity is preserved.


Molly

Molly Cooke

Job Title: Deputy Manager

Joined: 2013

I am one of Linden Care Homes Deputy managers.
I have worked for this company since 2013.

Over the years I have gained experience and knowledge and have been able to progress up the career structure from Care Assistant to Deputy Manager.


It is important to me that we maintain our great levels of respect, dignity and kindness towards our residents, their loved ones and each other.


These are the values I use in my management role.


Stacey

Stacey Baker

Job Title: Deputy Manager

Joined: 2013

I started working at Linden Care Homes in 2013 as a Care Assistant.
With the support and encouragement from Management I have developed my career and progressed to Deputy Manager.


The ethos of caring at Linden Care Homes is, in my opinion, second to none and ensuring our residents are safe and happy is our priority.
It is a home from home for all of us.


My family means everything to me so I make sure we deliver the best possible care to those family members who mean so much to others.


Linda

Linda Smith

Job Title: Head of Housekeeping

Joined: 2003

My role is Head of Housekeeping for all three Linden Care Homes.   


Having held this position for 18 years, I have organisational skills to head teams of domestic assistants.   


We are responsible for cleanliness in all areas in the Home ensuring the environment is clean, tidy and safe.


I am very passionate about my work and dedicated to maintaining our high standards of cleanliness for our Residents.


I am married with two daughters and a grandson and am very family orientated.


Claire

Claire Brown

Job Title: Head Of Catering

Joined: 2003

I started my career at Linden Lodge Nursing Home in 2003 as a kitchen assistant weekend job whilst still at school.


Linden Lodge encouraged me to go to catering college where I trained to be a cook.


During my time at Linden Lodge I have steadily improved my skills and am now Head of Catering for all Linden Care Homes Ltd and am responsible for the standard of catering in all three homes. I have been here for 18 years and I love my job.