Linden Lodge Nursing Home

Linden Lane, Warton, Tamworth B79 0JR
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9.8 119 Reviews
  • Linden Lodge Nursing Home, Tamworth
Linden Lodge care home specialises in providing person-centred nursing and dementia care for the elderly.

The warm and welcoming home is set within 4 acres of landscaped gardens and orchards.

It is close to the village of Polesworth and within easy reach of the M42 and A5. Although the home is set in the rural countryside it is only 20 to 30 minutes drive from Sutton Coldfield, Solihull, Birmingham or Nuneaton.

The caring and motivated staff have many years of relevant experience and ensure that all residents are treated with dignity and respect at all times.

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Care Provided by Linden Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Lowrie & Hayley Nicholls (Registered Managers)
  • Admission Criteria
    • Do not take challenging behaviour
    • Ages 60+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (69)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Linden Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,230 – £1,230
    • Self-Funded Residential Dementia Care £1,326 – £1,326
    • Self-Funded Nursing Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Care £1,230 – £1,230
    • RESPITE Self-Funded Residential Dementia Care £1,326 – £1,326
    • RESPITE Self-Funded Nursing Care £1,650 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,326 – £1,326

  • What is included in your fees?
    The following items and services are included in your weekly fees:
    • Accommodation
    • All meals and refreshments
    • Personal care in accordance with the individual
    Care Plan
    • Cleaning of rooms, personal laundry (excluding
    dry cleaning), bed linen and towels
    • Television licence, including personal use
    • Wi-Fi
    • Activities and lifestyle programme
    • Electricity, including heating and lighting
    What is not included in your fees?


    The following extra items and services are not covered by the weekly fees, but we can arrange for them to
    be provided to you at a cost. You will be responsible for payment for extra items and services and we shall
    advise you of their cost beforehand.
    • Hairdressing
    • Clothing, shoes and slippers
    The following may also be provided, but shall be charged in addition to the weekly fees:
    • Personal purchases - newspapers, magazines,
    stationery, confectionery and toiletries
    • Dentistry, Chiropody, Physiotherapy
    • Dry cleaning
    • Other privately arranged health care
    • Installation of private telephone line, internet or
    cable TV connections
    • Telephone calls from private lin
  • (these prices are only a guideline, please contact Linden Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting. Visitors welcome at any time.


  • Parking

  • Large car park on site.


Linden Lodge Nursing Home Reviews (119)

Total of 119, showing 81-100
9.8

Linden Lodge Nursing Home has a Review Score of 9.8 (9.762) out of 10, based on 63 reviews in the last 2 years. Over all time Linden Lodge Nursing Home has 119 reviews.

Overall Experience

  • 90
  • 28
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Date Published

119
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Review from Susan B (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care is second to none. She has her own furniture in her room so it feels at home. The food is first class but the brilliant part of Linden Lodge is the fabulous staff who go the extra mile for the residents.

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Review from Margaret B (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience has been very limited as I have not been able to visit due to lockdown. Dad has been a resident for a year, from March 2020.
Linden Lodge were able to take my father during the first days of the lockdown (due to the coronavirus pandemic). He had fallen and was in hospital so entered the
home and had no visitors due to restrictions. The testament to the staff and home is that they took the roles of carers, family members and friends, ensuring Dad felt secure and loved.

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Review from P H (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Linden Lodge for 2 and a half years. She has an excellent room, with her own furnishings and personal items from home around her. The nurses and staff have treated her with care, love and tenderness as if she was one of their family. My mother's washing is always fresh and spotless.
It is sad that, as she is bedridden, she cannot join any entertainment.

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Review from Yvonne M (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. They have a very caring manner towards the residents and visitors. This is the first visit I have made since the easing of COVID restrictions. It was so reassuring to know that Mum was sage in a secure and caring environment and great pains were taken to ensure
that we were kept up to date with Mum's situation throughout the lockdown since we were so far away. An excellent team in an excellent care home! Well done to all.

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Review from K H (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting is extremely well organised and it was lovely to see my dad for the first time in 7 months. He is really happy here and is well looked after.

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Review from G W (Son of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Linden Lodge Nursing Home since 2000. My mother was a resident, followed by my aunt and then in 2014, my father became a resident. Both parents were in the home for a couple of months before my mother passed away. The staff, led by the matron, have always been friendly, helpful,
kind and reassuring. They have provided excellent loving care to all my relatives and I honestly couldn't have asked for anything more. An extremely well run home. Keep it up!

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Review from Patricia S (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is excellently cared for considering her condition. She is well cared for and is contented.

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Review from G C (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the day to day running of the home and the care given to my mum. The management team are very responsible and keep updated on any changes. Their handling of care and communication during the pandemic has been exceptional.

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Review from Shirley W (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with care given to Mom. Staff always go the extra mile for her. COVID guidelines are always clear and adhered to, and we are kept up to date with any changes.

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Review from M S (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have done well during COVID19!

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Review from Colette G (Sister of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been staying at Lindon Lodge for four months. Prior to her admission, she was very agitated and anxious. She was not eating very well. She is now much calmer and happier. She loves the staff and the activities. She enjoys the food and has put weight on.

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Review from Nadine G (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was deteriorating rapidly with dementia and so the decision was made to move him into a nursing home in January 2021. The handover was upsetting but dealt with professionally by the staff. Since then he has settled in well, we have had regular contact, weekly blog updates and calls. The visiting
has been really well managed, with residents welfare remaining a high priority. My father is clearly much loved and well cared for by the dedicated team at Linden Lodge and he is obviously at ease here. Plus the grounds are beautiful.

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Review from Linda W (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum, resident at Linden Lodge from 2016 until November 2020, felt not only safe and secure at Linden but part of a family, particularly with the staff. During the 2020 confinement, we were unable to visit physically with Mum but Linden's staff arranged Facetime video calls every Friday and continued
this routine until the last week of Mum's life. This became a lifeline for me personally, enabling us to maintain contact and for me to see how Mum was getting on. Matron tirelessly circulated daily news keeping us updated with the life, photos and videos at Linden. Mum was a great cook and equally loved the home-cooked food from the Linden kitchen. Mum being very sociable, she thoroughly enjoyed all the fun and activities that became daily routine with the lovely Activity Co-ordinators. We will be forever grateful for the love and care that Matron and her wonderful committed staff provided for Mum and extended to us particularly in her last 48 hours, a time that was precious to me, my brother, and our Mum.

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Review from Christine W (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was afforded his independence whilst at Linden Lodge, support was available if he needed it.
Covid restrictions limited contact for the majority of 2020, however, the effort made to maintain family contact was good.
End of life care was planned at the appropriate time and my father had
a peaceful and dignified passing.
Staff were great and a credit to the care sector.

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Review from J H (Daughter of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Lodge is a well-run establishment which provides an excellent care team who make the home feel like a home whilst being very professional in their individual care packages. Delicious food, cooked fresh daily. I felt my mother was in a very safe environment and extremely well cared for. Communication
with Linden Lodge was second to none. Can't thank them enough.

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Review from Jack B (Brother of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Lodge looked after my brother so well. He loved it there, even at the end as his life was going, the staff stayed with him and comforted and cared for him at his end of life. Cannot speak too highly of the staff and everyone at this care home. Fantastic group of people who are dedicated to caring
and making everyone as happy as they possibly can.

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Review from Christina L (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Linden Lodge is above excellent. The staff go beyond the call of duty and do so many varied activities for the residents to keep them occupied mentally and physically.
Self-funded so, obviously, being charged a lot - but that is the system which needs to be looked at!

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Review from M W (Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in mid-January, very tired and had had 2 falls. My husband was in here too with terminal cancer, sadly he died in March. Everybody has been so kind and supportive and I am so much better after all the good food that I am able to go home now.

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Review from Sharon C (Wife of Resident) published on 25 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered Linden Lodge when I was unable to nurse him at home. He was cared for by Linden Lodge for just over a year. During this time he was treated with dignity, humility, empathy, and humour. As my husband's condition deteriorated I felt totally included and informed of all our choices.
A truly 'safe pair of hands'.

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Review from R J (Brother of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has received outstanding care and attention for the six years he was a resident at the home.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Linden Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 63 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Linden Lodge Nursing Home is calculated as follows: ( (577 Excellents x 5) + (148 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 739 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden Lodge Nursing Home is based on 63 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 63 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (8)

Linda

Linda Lowrie

Job Title: Registered Manager

Joined: 1990

I would like to welcome you to the Linden Lodge Nursing Home. We are a professional caring team whose aim is to deliver the highest standard of care within a homely environment. We want everyone we care for to “live well in the place and manner of their choice”


I joined LLNH in 1990 and have been the Registered Manager here for the last 20 years.


Being a qualified Registered Nurse with an Orthopaedic Nurse Certificate and a Level 4 Registered Managers award, I am passionate about making this home the best it can be, not only for the residents but also for the staff that work here and become part of our large family.


Hayley

Hayley Nicholls

Job Title: Home Manager

Joined: 2019

I have over 14 years of experience working in the healthcare industry. I joined Linden Care Homes in 2019 as a Care Assistant then progressed to a Deputy Manager.


After two years in that role, I am now job-sharing as a Home Manager with our long-standing Registered Manager at Linden Lodge Nursing Home.


I have a real passion for Person-Centred Care, providing the best care and environment for our residents as if they were my own family. Job satisfaction for me is interacting daily with our residents and seeing them happy.


At Linden Care Homes as soon as you walk through the doors, you can feel the warm and welcoming atmosphere.


The whole team are exceptionally kind and caring which gives me a sense of fulfilment unlike anything else I have experienced in my career.


I am an integral member of the senior management team and as such bring my knowledge and enthusiasm to our training program in order to maintain our high standards.


Katie

Katie Albrighton

Job Title: Deputy Manager Business and Finance

Joined: 1990

I came to work at Linden Care Homes from school in 1990 as a temporary summer receptionist before going to college and never left.

Instead after been offered a permanent position I went to college on day release and received mentoring and training which allowed me to work my way up to my current position of Deputy Manager of Business and Finance responsible for the smooth running of all aspects of the administration and finance across all 3 homes


Russel

Russel Franceliso

Job Title: Deputy Manager-Nursing

Joined: 2003

Sister Russel is a highly qualified motivated nurse having achieved a degree in nursing, a leadership and management award level 4/5 and is a practice assessor for student nurses.
Having worked at Linden Care homes for 16 years she has extensive knowledge and skills in adult general nursing, palliative care, end of life care and has tissue viability expertise.


She leads by example promoting person-centred values of individuality, rights, privacy, choice, independence, dignity and partnership.


Her leadership inspires others based on core values of empathy and caring, kindness, compassion, respect and integrity.


Maintaining high standards of nursing care at all times within our nursing unit, she and her team of nurses and health care staff uphold evidence base practices to prioritise residents in their care to ensure that their needs are recognised, assessed, responded to and their dignity is preserved.


Molly

Molly Cooke

Job Title: Deputy Manager

Joined: 2013

I am one of Linden Care Homes Deputy managers.
I have worked for this company since 2013.

Over the years I have gained experience and knowledge and have been able to progress up the career structure from Care Assistant to Deputy Manager.


It is important to me that we maintain our great levels of respect, dignity and kindness towards our residents, their loved ones and each other.


These are the values I use in my management role.


Stacey

Stacey Baker

Job Title: Deputy Manager

Joined: 2013

I started working at Linden Care Homes in 2013 as a Care Assistant.
With the support and encouragement from Management I have developed my career and progressed to Deputy Manager.


The ethos of caring at Linden Care Homes is, in my opinion, second to none and ensuring our residents are safe and happy is our priority.
It is a home from home for all of us.


My family means everything to me so I make sure we deliver the best possible care to those family members who mean so much to others.


Linda

Linda Smith

Job Title: Head of Housekeeping

Joined: 2003

My role is Head of Housekeeping for all three Linden Care Homes.   


Having held this position for 18 years, I have organisational skills to head teams of domestic assistants.   


We are responsible for cleanliness in all areas in the Home ensuring the environment is clean, tidy and safe.


I am very passionate about my work and dedicated to maintaining our high standards of cleanliness for our Residents.


I am married with two daughters and a grandson and am very family orientated.


Claire

Claire Brown

Job Title: Head Of Catering

Joined: 2003

I started my career at Linden Lodge Nursing Home in 2003 as a kitchen assistant weekend job whilst still at school.


Linden Lodge encouraged me to go to catering college where I trained to be a cook.


During my time at Linden Lodge I have steadily improved my skills and am now Head of Catering for all Linden Care Homes Ltd and am responsible for the standard of catering in all three homes. I have been here for 18 years and I love my job.