The staff and the care home as a whole are amazing
James B (Son of Resident)
Food is excellent and great efforts are made to provide varied entertainment for residents.
H P (Niece of Resident)
The accommodation, the meals and the general atmosphere are all perfect
Andrew B (Son of Resident)
What is included in your fees?
The following items and services are included in your weekly fees:
• Accommodation
• All meals and refreshments
• Personal care in accordance with the individual
Care Plan
• Cleaning of rooms, personal laundry (excluding
dry cleaning), bed linen and towels
• Television licence, including personal use
• Wi-Fi
• Activities and lifestyle programme
• Electricity, including heating and lighting
What is not included in your fees?
The following extra items and services are not covered by the weekly fees, but we can arrange for them to
be provided to you at a cost. You will be responsible for payment for extra items and services and we shall
advise you of their cost beforehand.
• Hairdressing
• Clothing, shoes and slippers
The following may also be provided, but shall be charged in addition to the weekly fees:
• Personal purchases - newspapers, magazines,
stationery, confectionery and toiletries
• Dentistry, Chiropody, Physiotherapy
• Dry cleaning
• Other privately arranged health care
• Installation of private telephone line, internet or
cable TV connections
• Telephone calls from private lin
Open visiting. Visitors welcome at any time.
Large car park on site.
Linden Lodge Nursing Home has a Review Score of 9.8 (9.762) out of 10, based on 63 reviews in the last 2 years. Over all time Linden Lodge Nursing Home has 119 reviews.
Review from J M (Son of Resident) published on 8 April 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia L (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra W (Daughter of Resident) published on 2 March 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Daughter of Resident) published on 22 February 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Catherine B (Granddaughter of Resident) published on 10 January 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline M (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Megan B (Granddaughter of Resident) published on 10 January 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon J (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie K (Niece of Resident) published on 27 November 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katie A (Granddaughter of Resident) published on 27 November 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R A (Son of Resident) published on 21 November 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D A (Son of Resident) published on 21 October 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D P (Wife of Resident) published on 12 October 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Son of Resident) published on 20 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K P (Son of Resident) published on 17 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann T (Daughter of Resident) published on 17 September 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L P (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon N (Daughter of Resident) published on 27 July 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann J (Daughter of Resident) published on 20 November 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.762) out of 10 for Linden Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 63 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.762 for Linden Lodge Nursing Home is calculated as follows: ( (577 Excellents x 5) + (148 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 739 Ratings = 4.762
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Linden Lodge Nursing Home is based on 63 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 63 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jun 2018
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Job Title: Registered Manager
Joined: 1990
I would like to welcome you to the Linden Lodge Nursing Home. We are a professional caring team whose aim is to deliver the highest standard of care within a homely environment. We want everyone we care for to “live well in the place and manner of their choice”
I joined LLNH in 1990 and have been the Registered Manager here for the last 20 years.
Being a qualified Registered Nurse with an Orthopaedic Nurse Certificate and a Level 4 Registered Managers award, I am passionate about making this home the best it can be, not only for the residents but also for the staff that work here and become part of our large family.
Job Title: Home Manager
Joined: 2019
I have over 14 years of experience working in the healthcare industry. I joined Linden Care Homes in 2019 as a Care Assistant then progressed to a Deputy Manager.
After two years in that role, I am now job-sharing as a Home Manager with our long-standing Registered Manager at Linden Lodge Nursing Home.
I have a real passion for Person-Centred Care, providing the best care and environment for our residents as if they were my own family. Job satisfaction for me is interacting daily with our residents and seeing them happy.
At Linden Care Homes as soon as you walk through the doors, you can feel the warm and welcoming atmosphere.
The whole team are exceptionally kind and caring which gives me a sense of fulfilment unlike anything else I have experienced in my career.
I am an integral member of the senior management team and as such bring my knowledge and enthusiasm to our training program in order to maintain our high standards.
Job Title: Deputy Manager Business and Finance
Joined: 1990
I came to work at Linden Care Homes from school in 1990 as a temporary summer receptionist before going to college and never left.
Instead after been offered a permanent position I went to college on day release and received mentoring and training which allowed me to work my way up to my current position of Deputy Manager of Business and Finance responsible for the smooth running of all aspects of the administration and finance across all 3 homes
Job Title: Deputy Manager-Nursing
Joined: 2003
Sister Russel is a highly qualified motivated nurse having achieved a degree in nursing, a leadership and management award level 4/5 and is a practice assessor for student nurses.
Having worked at Linden Care homes for 16 years she has extensive knowledge and skills in adult general nursing, palliative care, end of life care and has tissue viability expertise.
She leads by example promoting person-centred values of individuality, rights, privacy, choice, independence, dignity and partnership.
Her leadership inspires others based on core values of empathy and caring, kindness, compassion, respect and integrity.
Maintaining high standards of nursing care at all times within our nursing unit, she and her team of nurses and health care staff uphold evidence base practices to prioritise residents in their care to ensure that their needs are recognised, assessed, responded to and their dignity is preserved.
Job Title: Deputy Manager
Joined: 2013
I am one of Linden Care Homes Deputy managers.
I have worked for this company since 2013.
Over the years I have gained experience and knowledge and have been able to progress up the career structure from Care Assistant to Deputy Manager.
It is important to me that we maintain our great levels of respect, dignity and kindness towards our residents, their loved ones and each other.
These are the values I use in my management role.
Job Title: Deputy Manager
Joined: 2013
I started working at Linden Care Homes in 2013 as a Care Assistant.
With the support and encouragement from Management I have developed my career and progressed to Deputy Manager.
The ethos of caring at Linden Care Homes is, in my opinion, second to none and ensuring our residents are safe and happy is our priority.
It is a home from home for all of us.
My family means everything to me so I make sure we deliver the best possible care to those family members who mean so much to others.
Job Title: Head of Housekeeping
Joined: 2003
My role is Head of Housekeeping for all three Linden Care Homes.
Having held this position for 18 years, I have organisational skills to head teams of domestic assistants.
We are responsible for cleanliness in all areas in the Home ensuring the environment is clean, tidy and safe.
I am very passionate about my work and dedicated to maintaining our high standards of cleanliness for our Residents.
I am married with two daughters and a grandson and am very family orientated.
Job Title: Head Of Catering
Joined: 2003
I started my career at Linden Lodge Nursing Home in 2003 as a kitchen assistant weekend job whilst still at school.
Linden Lodge encouraged me to go to catering college where I trained to be a cook.
During my time at Linden Lodge I have steadily improved my skills and am now Head of Catering for all Linden Care Homes Ltd and am responsible for the standard of catering in all three homes. I have been here for 18 years and I love my job.
