Mockley Manor

Forde Hall Lane, Ullenhall, Henley-in-Arden B95 5PS
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9.9 60 Reviews
  • Mockley Manor, Henley-in-Arden
Mockley Manor has recently received a £4 Million investment and renovation project by owners Coate Water Care Co Ltd.

The project has seen the addition of many new features and given the home a very homely yet extremely luxurious feel.

Mockley Manor now have 28 Beautifully furnished, spacious Care suites to add to the already popular 33 bedrooms available.

New luxury facilities such as The Mockley Manor Picture House Cinema, Barbarella's hair & beauty salon, welcome coffee shop and wellness suite are all designed and dressed in luxury hotel standard fabrics and fittings.

Alongside these fantastic new areas to be enjoyed by residents and families alike is the addition of new technological advancements in residents safety with IR monitoring, medication administration and electronic care planning using the newly launched person-centred software.

New care suites are now available and with over 70 per cent already occupied, are becoming very popular.

Mockley Manor provides care directed towards helping adults with nursing needs live an independent lifestyle, at the same time as having their health and well-being safeguarded.

Each resident benefits from their own care planning checklist that is regularly updated to reflect personal needs, while being compliant with the latest regulatory demands.

All carers are extensively trained and fully resourced to achieve their full potential, with a pleasant community setting of great benefit to daily living opportunities.

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Care Provided by Mockley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachael Crocker (Care Home Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Mockley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,545
    • Self-Funded Residential Dementia Care £1,000 – £1,545
    • Self-Funded Nursing Care £1,000 – £1,545
    • Self-Funded Nursing Dementia Care £1,000 – £1,545
    • RESPITE Self-Funded Residential Care £1,000 – £1,640
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,640
    • RESPITE Self-Funded Nursing Care £1,000 – £1,640
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,640

  • All fees determined following assessment
  • (these prices are only a guideline, please contact Mockley Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting time, visitors are welcome at any time


  • Parking

  • On site parking


Mockley Manor Reviews (60)

Total of 60, showing 1-20
9.9

Mockley Manor has a Review Score of 9.9 (9.853) out of 10, based on 19 reviews in the last 2 years. Over all time Mockley Manor has 60 reviews.

Overall Experience

  • 52
  • 7
  • 1
  • 0
  • 0

Date Published

60
10
13
19
41

Review from Jo K (Daughter of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I never wanted my Mum to go into a Care Home but her Dementia was getting too difficult for us to manage at home. Mum became a resident at Mockley Manor over 2 years ago and we couldn't be happier with the care she is receiving. The Manager is always available to help us with any queries,
the Recetionist always assists my Dad when I'm unable to take him, the carers are just amazing and treat Mum like a member of their own family. I wish I could mention all the staff individually as each and everyone of them goes above and beyond. Mockley Manor is always clean, well maintained and it feels so welcoming whenever I visit. The staff not only look after my Mum but also look after us as a family and treat us with care and compassion. The home is full of love and laughter and I wouldn't want my Mum to be anywhere else other than Mockley Manor. Thank you for everything you do.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and continued support


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Review from Ros A (Daughter of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to extend our gratitude to all of the staff at Mockley Manor for the great care and support my father is receiving. As a family, we find great reassurance in knowing that he is both happy and content, benefiting from the highest standards of care. I wholeheartedly recommend Mockley Manor
to other families seeking similar support.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for kind words, looking forward to seeing you at our quiz


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Review from B T (Daughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for around 5 years. She has been well cared for and looked after in that time. The carers and all staff are kind and everyone is very welcoming to visitors. There is always a happy and welcoming atmosphere and fellow residents all look well cared for.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and continued support, im so pleased mum and yourself feel that mum is at home


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Review from T P (Daughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents have been residents at Mockley Manor within the past year with very different needs, but they have each received very good care.
The home has high standards and is run very efficiently. The rooms and communal areas are pleasant, clean and well maintained. The care staff are hard
working, well trained and very respectful.
My mum arrived at Mockley Manor with very advanced dementia and she was provided with the right environment to ensure her final few months were very comfortable.
My Dad continues to feel secure and well cared for and speaks highly of the care staff and management team, who are very approachable, patient and professional and have many years of experience between them. I feel confident that he's in safe hands.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for all you kind words and support, i am proud of the team at Mockley and glad that you feel that both Mum and Dad are safe and well care for


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Review from R W (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to the staff at Mockley Manor for looking after my father so well. Everyone was first class and outstanding, resulting in his stay with you being as recommending Mockley Manor to anyone. Many many thanks.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, our thoughts are with you at such a difficult time.


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Review from H H (Daughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Mockley Manor enough for the way they have supported my father over recent weeks. He was discharged from hospital for a period of assessment to evaluate his care needs. During these weeks the care and encouragement he received from staff has been outstanding. The other important factor
has been the excellent communication from the manager and receptionist.
He was then assessed as needing permanent care. We were delighted when Mockley Manor said that a bed was available and this was quickly and efficiently agreed upon.
In the past few weeks he has regained his mobility, become much more positive in his mood and has made friends. He keeps on saying how everyone is so smiley. He also says "I can't believe how well things have worked out". Neither can we, so thanks to the whole team at Mockley Manor.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, I'm so pleased that Dad has settled in well and become part of our family.


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Review from Sarah N (Sister of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so thankful that we were given the space and support to spend so much time with my sister in her final weeks at Mockley Manor. It was very much the next best thing to her being in her own home. Acknowledging my personal need for lots of information, there were times when I would have welcomed
a little more proactive contact with the nursing staff - for example explaining what the GP has prescribed and what drugs were for - but my questions were always answered once asked. I totally appreciate how many residents the staff have to look after but would have appreciated them observing my sister more so they could see what we were seeing e.g her cerebral agitation. Overall, I'm so grateful for the dignity and respect shown to my sister by everyone. My heartfelt thanks.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words at such a difficult time, our thoughts are with you all.


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Review from Leigh D (Husband of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home manager and all of the staff we met were professional but very caring. The medical care was excellent.
Unfortunately my wife's stay was only 5 weeks but the staff went out of their way to make her stay as comfortable as possible.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, and so sorry for your loss.


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Review from Helen R (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mockley Manor for several years.
She is extremely happy and well looked after in a friendly environment.
Every member of staff we meet are very friendly and welcoming which makes for a relaxing family atmosphere.
If there are any issues (of which we have had very
few over the years) they are dealt with very quickly.
My family and I are very happy with the care Mum has received over the years.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, I'm so pleased that Mum feels safe and well cared for.


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Review from M G (Friend of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother of a friend has relocated back from France. The Care Home Manager and her team have ensured that their new resident has settled in quickly. From the very 1st contact have been so supportive and helpful to family members and friends alike.
Communication has been excellent throughout, and every
staff member has played a part to ensure a smooth transition with minimal fuss and stress.
She is already thriving with the care and attention staff are providing.
Thank you very much.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and so happy that your friend has settled in well and that you all feel supported.


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Review from Sharon G (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Mockley Manor for short stay care. The home care manager, the carers and other staff were very supportive to both mum and myself throughout Mum's stay. The home was very clean and the staff went above and beyond making my mum's stay as comfortable as possible, any issues were dealt with
in a professional and caring manner.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, they are very much appreciated.


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Review from Jordan C (Grandson of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises are clean and welcoming, with furnishings kept in a very good state of repair. The staff are kind and displayed a pleasant manner with my nan and grandad and showed me courtesy to me and to my partner.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and welcome your feedback.


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Review from Adrian B (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 15 months of her life at Mockley Manor and I was so impressed with how well the home is run, how clean it is, how comfortable and bright the rooms are and how friendly the staff are towards the residents. They cared for my mum so considerately, especially in her last few days when
she was on 'end of life' care. When my mum first needed to go into a nursing/care home, it was a daunting prospect as there were so many choices. But when she ended up in Mockley Manor, I knew I had made the right choice. I would heartily recommend them to anyone looking for the right nursing home for a loved one.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, our thoughts are with you at this time. Mum will be sadly missed by all who cared for her.


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Review from Tracy W (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Mockley Manor care home since October 2023. Finding the right care home for someone you love is so important and I couldn’t recommend Mockley Manor enough. The care home is set in beautiful grounds with lots of wildlife. As soon as you step inside, there is always a lovely
warm welcome from reception. The first thing you notice is how well the care home is cared for, it is so clean and well-maintained. All of the staff that work here are friendly and they always manage to have a smile, many have been here for a long time and it feels like a big family. There are one or two shining stars, unfortunately you’re not allowed to name them, I hope they know who they are. The entertainment team make a real difference too. I spend a lot of time here assisting my dad so I can write all these words from the heart. I feel that all of the above is down to the fact that the management are outstanding and they should be very proud of what they have accomplished here.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words and for all your support with the home. Your words mean a lot to us as a home and your feedback will be given to the team.


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Review from Julia C (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my dad from his admission in June 2022 to his passing away in April 2023 was second to none. All the staff were caring, compassionate and approachable and it gave me, my brother, sister, grandson and extended family and friends great comfort to able to visit at any time. During
his time here we were kept involved in all aspects of his care and when he passed away we were given as much time as we needed to be with him. Many, many thanks for the care he was given by you all.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, our thoughts are with you and your family during a difficult time.


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Review from P S (Son of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Mockley Manor Care Home for two and a half years. Throughout he was treated with dignity and love; the team there kept us well informed. They were happy to deal with all of our questions over that time, and there were many. They were especially helpful and considerate in
his last few days and allowed us the time and space to say goodbye properly.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, he was a very special person.


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Review from Bill G (Son of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been a resident at Mockley Manor, I have been delighted with the care he receives. The staff are fantastic in the care they give and the genuine warmth and kindness that they show. I really can't fault anything at all, a wonderful place.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much, your comments are very comforting and reassuring, to know that the staff are supporting him well.


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Review from Marian H (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mam passed away on Saturday the 3rd of June 2023.
She was at Mockley Manor for 10 weeks. Although she was on end-of-life care she loved it there until she deteriorated and no long was aware of her surroundings. I cannot stress enough how wonderful and compassionate all the staff were, they
deserve a medal. Thank you to all of them.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much, we were honoured to be given the opportunity to care for you mum, our thoughts are with you


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Review from Sue F (Cousin of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was admitted to Mockley Manor in April 2020, and until her death in May 2023, the staff were caring and mindful of her wishes. She was well supported throughout her stay, with staff 'going the extra mile' to ensure she was comfortable and had what she required. Communication with the staff
(particularly the manager) was freely available, which was important as I live a considerable distance from Mockley Manor.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words; we are pleased the team were able to support your Aunt's needs and she was made to feel comfortable.


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Review from Liz H (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother and also to our family was first-class. The staff were always friendly and always willing to help or take the time to listen. Nothing was ever too much trouble. Mockley Manor provided a safe, friendly and caring home to my mother and I will always be so thankful that we chose
this home.
Losing Mum was always going to be an awful time. Mockley and its staff gave us the chance to stay by Mum's side in her final hours, supporting us, caring for us and treating Mum with dignity and kindness. They made a very stressful time more bearable and me, my brother and my sister will always be grateful.
Thank you to all the staff. You genuinely care for your residents and it shows!

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, I'm pleased that you were able to spend quality time with Mum during a difficult time.


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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Mockley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Mockley Manor is calculated as follows: ( (188 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 217 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mockley Manor is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Rachael

Rachael Crocker

Job Title: Registered Manager

Joined: 2010

Hello, my name is Rachael and I am proud to be the Registered Manager for Mockley Manor Care Home. I have worked at the care home for 12 years, 10 of those years under the ownership of Coate Water Care. I am a registered nurse by background and have a degree in Palliative Care. My passion is for high standards and quality care, ensuring the residents are cared for in a homely environment surrounded by beautiful countryside and belongings of their own. I have worked as a nurse for over 25 years and have worked my way up to the role of Registered Manager.


Working for a family-managed company, in my opinion, is much better than larger groups, each home is individually managed and we have a degree of autonomy on how we manage the home. In addition, we have the support of a smaller management team who knows every resident and staff member which is important to me. I feel that this method allows the home to feel empowered, supported and directed as well as ensures essential care is given.


Family is essential and I am privileged to be able to work with my own family at the home, my husband works on maintenance, and other staff members have siblings or family members also working at home.


What I love the most about my job is that each day is different, I am privileged to work with some very dedicated and skilled staff. I am part of the overseas nursing programme and help train and support new staff. I also have a great relationship with the team I work with and the relatives of the residents I care for. I can honestly say that I do love my job.


Amanda

Amanda Osborne

Job Title: Deputy Manager

Joined: 2018

Deputy Manager


Marie

Marie Haynes

Job Title: Administrator

Joined: 2009

Administrator


Martyn

Martyn Crocker

Job Title: Maintenance Lead

Joined: 2013

Maintenance Lead


JP

JP Adjutor

Job Title: Head Chef

Joined: 2012

Home Head Chef


Frequently Asked Questions about Mockley Manor

What types of Care is Mockley Manor registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mockley Manor provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Mockley Manor have?

There are 61 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Mockley Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mockley Manor to the centre of Henley-in-Arden?

2.6 mile(s) as the crow flies, distance by road may be significantly further.