Mockley Manor

Forde Hall Lane, Ullenhall, Henley-in-Arden B95 5PS
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9.8 55 Reviews
  • Mockley Manor, Henley-in-Arden
Mockley Manor has recently received a £4 Million investment and renovation project by owners Coate Water Care Co Ltd.

The project has seen the addition of many new features and given the home a very homely yet extremely luxurious feel.

Mockley Manor now have 28 Beautifully furnished, spacious Care suites to add to the already popular 33 bedrooms available.

New luxury facilities such as The Mockley Manor Picture House Cinema, Barbarella's hair & beauty salon, welcome coffee shop and wellness suite are all designed and dressed in luxury hotel standard fabrics and fittings.

Alongside these fantastic new areas to be enjoyed by residents and families alike is the addition of new technological advancements in residents safety with IR monitoring, medication administration and electronic care planning using the newly launched person-centred software.

New care suites are now available and with over 70 per cent already occupied, are becoming very popular.

Mockley Manor provides care directed towards helping adults with nursing needs live an independent lifestyle, at the same time as having their health and well-being safeguarded.

Each resident benefits from their own care planning checklist that is regularly updated to reflect personal needs, while being compliant with the latest regulatory demands.

All carers are extensively trained and fully resourced to achieve their full potential, with a pleasant community setting of great benefit to daily living opportunities.

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Care Provided by Mockley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachael Crocker (Care Home Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Mockley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,545
    • Self-Funded Residential Dementia Care £1,000 – £1,545
    • Self-Funded Nursing Care £1,000 – £1,545
    • Self-Funded Nursing Dementia Care £1,000 – £1,545
    • RESPITE Self-Funded Residential Care £1,000 – £1,640
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,640
    • RESPITE Self-Funded Nursing Care £1,000 – £1,640
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,640

  • All fees determined following assessment
  • (these prices are only a guideline, please contact Mockley Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting time, visitors are welcome at any time


  • Parking

  • On site parking


Mockley Manor Reviews (55)

Total of 55, showing 21-40
9.8

Mockley Manor has a Review Score of 9.8 (9.804) out of 10, based on 14 reviews in the last 2 years. Over all time Mockley Manor has 55 reviews.

Overall Experience

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Date Published

55
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8
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Review from Stephen Y (Civil Partner of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was transferred from Warwick Hospital on 25th June 2020. He suffered from Alzheimer's Disease, was seriously ill and immobile. From the moment he entered the home he was given the most wonderful care. After several months he was moved from the nursing section of the home to the care section
and within hours he began to respond to staff and fellow residents alike. All the staff knew him and gave him respect, compassion and day-to-day care and support - they were his second family. He went into Mockley unable to communicate but was soon able to lose his frustrations and smile and joke (in his own special way). We described the progress he made as a "mini miracle". As his partner, I was kept informed by the manager and nursing staff of his health and wellbeing throughout his stay at the home. Sadly, on 1st September 2022, he was taken ill with aspiration pneumonia and passed away that evening. I cannot recommend Mockley Manor highly enough.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, I am very proud of the team at the home and the support that they gave you and your partner. Your kind words will be passed on to them.


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Review from S P (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Mockley Manor for end-of-life care. She could not have been cared for and looked after with more care and compaction than if she had been with her own family. This applies to everyone who works at Mockley Manor.

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Review from Ian H (Nephew of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, aged 97, went into Mockley Manor on 28th June 2022 following a time in hospital and another home in Birmingham. She was very frail and immobile following a fall on 23rd May. The care and attention both for herself, myself and my wife who had come up from Kent were excellent. Things were carefully
explained by staff when we arrived. We returned to Kent after a few days to settle her in, but were called back on July 3rd as she had deteriorated. She was comatose but being cared for by 2 carers when we arrived. She was dealt with with dignity as she gradually slipped away. There was a male carer who was very good in the evening before she died at 10.03 pm. Everything was well done for her and we were very impressed by the home.

Reply from Sue Houldey, Operations Director at Mockley Manor

Thank you for taking the time to complete a review. We recognise that moving into a new care home can be traumatic and stressful for all concerned. I am so pleased that staff assisted you to settle your Aunt into the home, and we enjoyed caring for her. I will pass on your comments to the staff team here at Mockley Manor.


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Review from Sharon R (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff at Mockley Manor have given my mother some quality back into her life. Before she became a resident at Mockley Manor her life was of very poor quality as she would not allow anyone to help her with her very complex needs. At 90 years old and suffering with dementia, I needed
to find her the right care home setting. I had heard about how amazing Mockley Manor had been for other residents so was delighted when Mum was offered a place there. The support, respect and compassion that Mum has received is fantastic and I am now rest assured that she is receiving the best care possible. I cannot thank the staff enough for all they have done to support my mother and for all the emails I have received reporting on her progress. Thank you so so much.

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Review from Victoria J (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express fully the gratitude I feel to the staff at Mockley Manor. My mother was there for 7 and a half years. I live in Spain and we were skyping long before anyone else. My mother was treated with dignity and care and people went over and above to ensure her comfort. They were her family.

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Review from Rachel T (Wife of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a brilliant team run by the ever-patient home manager. My husband, having originally been booked in for a short period of respite, had to have his stay extended in challenging family circumstances. The staff have been tremendously supportive, caring, attentive and responded quickly, efficiently
and with compassion, sensitivity and adaptability to his and the families changing needs. Communication with family has been exemplary. It is also a beautifully furnished and extremely comfortable environment with a varied and tasty menu. Thank you team.

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Review from A V (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for the team at Mockley Manor - everyone plays a part in the health and wellbeing of their residents.
Mum has complex health/medical and social needs that vary day-to-day. She is monitored closely, and her needs are anticipated and met; the manager and her team miss nothing.
The team also take time to support us as a family. Visits can at times be difficult, having recently experienced one of these our Father, who was upset, received empathy and compassion from the staff. The following day we received a photograph of Mum, smiling from ear to ear having visited the onsite hairdresser. The smile on Mum's face was matched by Dad's when he saw the photo says it all.
The kindness, compassion and thoughtfulness residents and their families receive are exemplary.

Reply from Geraldine Smith, Director at Mockley Manor

Hello Angela, thank you for your kind words. I will pass your comments on to the manager and her team. They are a great group of staff who work cohesively to deliver the kind of care that we would all want and expect for ourselves and loved ones.
Best Wishes.


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Review from Norman P (Resident) assisted by family/friend published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were friendly and helpful, Had to isolate and couldn't have been in a nicer place.

Reply from Sue Houldey, Operations Director at Mockley Manor

Thank you for taking the time to review our home. The staff and manager are always delighted to receive feedback on each residents experience in order to help us develop the quality of stay experienced


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Review from Julie W (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Mockley Manor for approximately 18 months, until she passed away in April this year. As a family, it took us some time to find the right home for our mum and we are so grateful that we found Mockley Manor. Like anyone who is trying to find the right place for their loved one,
we struggled with the idea of handing over care to someone else, but we didn’t hand over Mum's care, we worked together with the staff at Mockley to make sure she was happy, well looked after and in an environment she could consider to be her home. The staff are an amazing team, every single one of them. Right to the very end we couldn’t have wished for more and during Covid times when visiting was restricted, we know everyone did their very best to make up for the lack of physical contact with families and did everything they could to keep our mom safe and happy.

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Review from Karen G (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was taken into hospital in November 2020 and until she came to Mockley Manor in January 2021, I wasn't able to see her due to the pandemic. The manager and staffs kindness and heartfelt compassion for my sadness at not being able to see my mom was wonderful. They arranged window visits and Skype
calls and kept me informed and never minded how many times I telephoned to check how mom was doing. I cannot fault the managers and staff who care for my mom they are amazing. I can now visit my mom as a regular visitor in accordance with the government guidelines which is wonderful. My mom is so happy and although it's never about me; as I only want perfect care for my mom; the manager and all the staff care about how myself and my family are too. Thank you so much.

Reply from Sue Houldey, Operations Director at Mockley Manor

Thank you for taking the time to complete a review of the home. We are very proud of our staff who throughout the pandemic have shown extraordinary courage and commitment to our residents and their families. I am pleased that you have found the standard of care and support meet our high standards.


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Review from Siobhan C (Next of Kin) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally need to thank the most amazing home manager who has gone above and beyond the duty of any manager for my dad. More importantly, I need to pay my absolute gratitude for one lady who I had the pleasure of speaking to on the phone and literally saved my dad's life after Dad only being in her
care for two days. This member of staff is an absolute inspiration to every carer out there. At such a crucial time in a pandemic you single-handed allowed me to raise my concerns that you did not just listen to, you heard. As the hospital will confirm, you saved my dad's life. There are no words that will ever be enough to be said for this remarkable home. I am only sorry my dad couldn’t remain in your care, but you all should be so proud that Dad returned back to a nursing home. You are all such amazing people. Thank you.

Reply from Geraldine Smith, Director at Mockley Manor

Dear Siobhan,
Thank you for your review. Mockley Manor continues to go above and beyond to give the best care to everyone who stays at the home. Your comments are heartwarming at a time when care homes are going through such a difficult time. May you and your family continue in good health.


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Review from L O (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last few months have been particularly testing and emotional for residents, family and staff at the home. As a daughter of one of the residents who has vascular dementia, this has been a worrying time. The carer at Mockley Manor has been so important in keeping contact between my mum and our family
ongoing. We have a weekly Skype call every week which has been so reassuring and comforting, as we cannot visit the home. A big thank you to her and all the staff for their hard work.

Reply from Geraldine Smith, Director at Mockley Manor

Thank you for your review, your words are most welcome during a time where staff are going the extra mile to make all of our residents feel safe and loved.


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Review from Malcolm S (Husband of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was accepted for end of life care and the care she received was so caring, we could not have asked for anything better. The accommodation was first class and made her happy to be there. The staff were all very caring and sympathetic. The medical staff were superb in monitoring her condition
and the end of life care was very peaceful. If you need care, you will not find anywhere better. Thank you to all the staff. I am very grateful for your care.

Reply from Sue Houldey, Operations Director at Mockley Manor

Thank you for your kind words. I will be delighted to pass on your comments to our staff team, who are hard-working and dedicated to giving the best possible standard of care. The nurses and care staff provide exceptional end of life care and aim to look after the resident and their family at this very difficult time.


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Review from David M (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was at Mockley Manor for end of life care after becoming very unwell after a fall.
I was only able to visit inside the home once (due to coronavirus), but everything appeared well organised, clean and staff were caring. Use of PPE for my visit was well explained and access was controlled. There
was nothing I could fault given the difficult times we are currently living in.
It has been a difficult time for me and my family but this knowledge, willingness to provide updates on my mom and spending time to talk and explain what was happening, and what could happen, gave me comfort and knowledge that mom was in safe hands.
Based on what I was told, when mom was at her more lucid, she seemed to be happy (and cheeky) while there. I know having company, and people to talk with would have made her happy in itself.
I would like to thank everyone including cleaners, laundry staff and cooks as well as the nursing staff for their care. Everyone has a part in the caring process.

Reply from Geraldine Smith, Director at Mockley Manor

Dear David, It is a pleasure that the management and staff team at Mockley Manor could turn such a difficult time into something positive for you and your family.


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Review from J W (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very difficult time for everyone, the team at Mockley Manor have at all times remained caring and considerate.

Reply from Sue Houldey, Operations Director at Mockley Manor

Thank you for your positive comments about Mockley Manor. Staff have worked tirelessly throughout the pandemic to keep residents safe and feeling secure.


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Review from Ivy H (Husband of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the way management and staff have dealt with everything during the Coronavirus issue. I am only able to communicate with Mockley Manor by phone and staff are always happy to give me a full update on my husband's health and state of mind.
It has been very reassuring knowing he
is so well looked after by wonderful staff.

Reply from Sue Houldey, Operations Director at Mockley Manor

Thank you for providing such a good account of the home. The Pandemic has been a testing time for both staff and relatives and communication is a primary focus for staff. We have a wonderful staff team at Mockley Manor who have worked tirelessly throughout to keep our residents safe.


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Review from Clare J (Daughter of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was transferred to Mockley Manor on 25th February 2020, he was very ill and had severe dementia with many needs. I cannot praise the staff team enough who cared and nursed my dad, they were incredibly respectful and full of care and compassion not only for my Dad but also, the family who visited.
We
chose this nursing home because all staff had end of life training and we saw it in action with Dad. He was only there 2 days before he passed away on the 27th Feb but they did absolutely everything for him with such kindness and it really helped us as a family, to be able to leave him at night and know he would be taken care of with kindness and all his needs met.
The rooms are beautiful and very peaceful with spectacular views.
I would highly recommend this nursing home and it would be my first choice if I needed to use their services again.
Thank you to all the carers, nurses, and all the staff who did their very best for my Dad in the last 2 days of his life.

Reply from Geraldine Smith, CEO at Mockley Manor

Thank you for choosing Mockley Manor, and for giving us the opportunity to care for your father in his final days - it was a privilege.


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Review from Sally P (Daughter-in-law of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was cared for by the wonderful staff at Mockley Manor for the last 3.5 years of his life. The family always found the staff to be professional, caring and compassionate. The care home is clean and welcoming. Due to my father-in-law's illness, he was bedbound and unable to interact
at all towards the end of his life. However, it was apparent to the family the level of affection the staff had for him and how they provided dignified care for him until the day he passed. The staff were very kind and friendly to all of the family and helped us all cope with the final days over the Christmas period. Management are very approachable and knowledgeable.

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Review from Rosie G (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy at Mockley Manor. She has settled very quickly and has a good relationship with most of the care staff.
The management team have always been quick to respond to questions and comments and there is a homely, caring ethos throughout the home.
Mum is bed-bound so doesn't take
part in any activities.

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Review from P C (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my mother has been well looked after. I am a little disappointed that her hearing aids have been mislaid for the third time and that it's taking quite a long time to sort them out. Whilst the extensive building project has been going, parking has sometimes been difficult. However, Mockley Manor
is a safe, caring and well-run establishment.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Mockley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Mockley Manor is calculated as follows: ( (130 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 158 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mockley Manor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Rachael

Rachael Crocker

Job Title: Registered Manager

Joined: 2010

Hello, my name is Rachael and I am proud to be the Registered Manager for Mockley Manor Care Home. I have worked at the care home for 12 years, 10 of those years under the ownership of Coate Water Care. I am a registered nurse by background and have a degree in Palliative Care. My passion is for high standards and quality care, ensuring the residents are cared for in a homely environment surrounded by beautiful countryside and belongings of their own. I have worked as a nurse for over 25 years and have worked my way up to the role of Registered Manager.


Working for a family-managed company, in my opinion, is much better than larger groups, each home is individually managed and we have a degree of autonomy on how we manage the home. In addition, we have the support of a smaller management team who knows every resident and staff member which is important to me. I feel that this method allows the home to feel empowered, supported and directed as well as ensures essential care is given.


Family is essential and I am privileged to be able to work with my own family at the home, my husband works on maintenance, and other staff members have siblings or family members also working at home.


What I love the most about my job is that each day is different, I am privileged to work with some very dedicated and skilled staff. I am part of the overseas nursing programme and help train and support new staff. I also have a great relationship with the team I work with and the relatives of the residents I care for. I can honestly say that I do love my job.


Amanda

Amanda Osborne

Job Title: Deputy Manager

Joined: 2018

Deputy Manager


Marie

Marie Haynes

Job Title: Administrator

Joined: 2009

Administrator


Martyn

Martyn Crocker

Job Title: Maintenance Lead

Joined: 2013

Maintenance Lead


JP

JP Adjutor

Job Title: Head Chef

Joined: 2012

Home Head Chef