Mockley Manor

Forde Hall Lane, Ullenhall, Henley-in-Arden B95 5PS
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9.8 62 Reviews
  • Mockley Manor, Henley-in-Arden
Mockley Manor has recently received a £4 Million investment and renovation project by owners Coate Water Care Co Ltd.

The project has seen the addition of many new features and given the home a very homely yet extremely luxurious feel.

Mockley Manor now have 28 Beautifully furnished, spacious Care suites to add to the already popular 33 bedrooms available.

New luxury facilities such as The Mockley Manor Picture House Cinema, Barbarella's hair & beauty salon, welcome coffee shop and wellness suite are all designed and dressed in luxury hotel standard fabrics and fittings.

Alongside these fantastic new areas to be enjoyed by residents and families alike is the addition of new technological advancements in residents safety with IR monitoring, medication administration and electronic care planning using the newly launched person-centred software.

New care suites are now available and with over 70 per cent already occupied, are becoming very popular.

Mockley Manor provides care directed towards helping adults with nursing needs live an independent lifestyle, at the same time as having their health and well-being safeguarded.

Each resident benefits from their own care planning checklist that is regularly updated to reflect personal needs, while being compliant with the latest regulatory demands.

All carers are extensively trained and fully resourced to achieve their full potential, with a pleasant community setting of great benefit to daily living opportunities.

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Care Provided by Mockley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachael Crocker (Care Home Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Mockley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,545
    • Self-Funded Residential Dementia Care £1,000 – £1,545
    • Self-Funded Nursing Care £1,000 – £1,545
    • Self-Funded Nursing Dementia Care £1,000 – £1,545
    • RESPITE Self-Funded Residential Care £1,000 – £1,640
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,640
    • RESPITE Self-Funded Nursing Care £1,000 – £1,640
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,640

  • All fees determined following assessment
  • (these prices are only a guideline, please contact Mockley Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting time, visitors are welcome at any time


  • Parking

  • On site parking


Mockley Manor Reviews (62)

Total of 62, showing 41-60
9.8

Mockley Manor has a Review Score of 9.8 (9.829) out of 10, based on 22 reviews in the last 2 years. Over all time Mockley Manor has 62 reviews.

Overall Experience

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Date Published

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Review from Malcolm S (Husband of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was accepted for end of life care and the care she received was so caring, we could not have asked for anything better. The accommodation was first class and made her happy to be there. The staff were all very caring and sympathetic. The medical staff were superb in monitoring her condition
and the end of life care was very peaceful. If you need care, you will not find anywhere better. Thank you to all the staff. I am very grateful for your care.

Reply from Sue Houldey, Operations Director at Mockley Manor

Thank you for your kind words. I will be delighted to pass on your comments to our staff team, who are hard-working and dedicated to giving the best possible standard of care. The nurses and care staff provide exceptional end of life care and aim to look after the resident and their family at this very difficult time.


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Review from David M (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was at Mockley Manor for end of life care after becoming very unwell after a fall.
I was only able to visit inside the home once (due to coronavirus), but everything appeared well organised, clean and staff were caring. Use of PPE for my visit was well explained and access was controlled. There
was nothing I could fault given the difficult times we are currently living in.
It has been a difficult time for me and my family but this knowledge, willingness to provide updates on my mom and spending time to talk and explain what was happening, and what could happen, gave me comfort and knowledge that mom was in safe hands.
Based on what I was told, when mom was at her more lucid, she seemed to be happy (and cheeky) while there. I know having company, and people to talk with would have made her happy in itself.
I would like to thank everyone including cleaners, laundry staff and cooks as well as the nursing staff for their care. Everyone has a part in the caring process.

Reply from Geraldine Smith, Director at Mockley Manor

Dear David, It is a pleasure that the management and staff team at Mockley Manor could turn such a difficult time into something positive for you and your family.


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Review from J W (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very difficult time for everyone, the team at Mockley Manor have at all times remained caring and considerate.

Reply from Sue Houldey, Operations Director at Mockley Manor

Thank you for your positive comments about Mockley Manor. Staff have worked tirelessly throughout the pandemic to keep residents safe and feeling secure.


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Review from Ivy H (Husband of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the way management and staff have dealt with everything during the Coronavirus issue. I am only able to communicate with Mockley Manor by phone and staff are always happy to give me a full update on my husband's health and state of mind.
It has been very reassuring knowing he
is so well looked after by wonderful staff.

Reply from Sue Houldey, Operations Director at Mockley Manor

Thank you for providing such a good account of the home. The Pandemic has been a testing time for both staff and relatives and communication is a primary focus for staff. We have a wonderful staff team at Mockley Manor who have worked tirelessly throughout to keep our residents safe.


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Review from Clare J (Daughter of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was transferred to Mockley Manor on 25th February 2020, he was very ill and had severe dementia with many needs. I cannot praise the staff team enough who cared and nursed my dad, they were incredibly respectful and full of care and compassion not only for my Dad but also, the family who visited.
We
chose this nursing home because all staff had end of life training and we saw it in action with Dad. He was only there 2 days before he passed away on the 27th Feb but they did absolutely everything for him with such kindness and it really helped us as a family, to be able to leave him at night and know he would be taken care of with kindness and all his needs met.
The rooms are beautiful and very peaceful with spectacular views.
I would highly recommend this nursing home and it would be my first choice if I needed to use their services again.
Thank you to all the carers, nurses, and all the staff who did their very best for my Dad in the last 2 days of his life.

Reply from Geraldine Smith, CEO at Mockley Manor

Thank you for choosing Mockley Manor, and for giving us the opportunity to care for your father in his final days - it was a privilege.


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Review from Sally P (Daughter-in-law of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was cared for by the wonderful staff at Mockley Manor for the last 3.5 years of his life. The family always found the staff to be professional, caring and compassionate. The care home is clean and welcoming. Due to my father-in-law's illness, he was bedbound and unable to interact
at all towards the end of his life. However, it was apparent to the family the level of affection the staff had for him and how they provided dignified care for him until the day he passed. The staff were very kind and friendly to all of the family and helped us all cope with the final days over the Christmas period. Management are very approachable and knowledgeable.

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Review from Rosie G (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy at Mockley Manor. She has settled very quickly and has a good relationship with most of the care staff.
The management team have always been quick to respond to questions and comments and there is a homely, caring ethos throughout the home.
Mum is bed-bound so doesn't take
part in any activities.

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Review from P C (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my mother has been well looked after. I am a little disappointed that her hearing aids have been mislaid for the third time and that it's taking quite a long time to sort them out. Whilst the extensive building project has been going, parking has sometimes been difficult. However, Mockley Manor
is a safe, caring and well-run establishment.

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Review from N S (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the best nursing homes we visited, recommended by my auntie as my uncle was in there. Staff and management very pleasant and friendly. However, some people wait too long when needing the toilet, especially when people are unable to do things for themselves. Food could be better, sometimes there
are no eggs or soup. How can such a large place not have enough supplies? Also, the care home is well understaffed, which then effects clients care

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Review from Mike M (Son of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run and caring. All requirements are met and Dad is very happy. He is doing much better than when he lived on his own.

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Review from Andrew M (Son of Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I toured around many homes and were completely bewildered before we found Mockley Manor, where we found gold. My dad was very resistant to being in a nursing home at that time and was tricky, to say the least. However, the management and staff were wonderful, patient and also so reassuring
to us, as we live two hours away. My dad had mobility issues but also age-related health problems which the staff took in their stride. When my dad's heath recently declined further, nothing was too much trouble in nursing him until he passed away. Prior to his death, the staff even arranged a 91st birthday celebration and cake for him. I cannot recommend the home and the staff highly enough. It has been such a comfort to us over the last few months to know that he has been so well cared for.

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Review from Alan G (Son of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother gained a place at Mockley Manor in December 2018, following a couple of falls at home, hospitalisation and the hospital decision that Mum could not go back to her home as she needed full-time care. My brother and I were very fortunate that Mum had been assigned an excellent care worker who
gave great advice and support. We looked at a number of care homes before deciding on Mockley Manor. Whilst not the most modern of premises it had a good feel to it and seemed to have that extra something that was missing at other care homes we looked at. It has proved to be a wonderful place for Mum. Although she is not always sure where she is, she is very contented and has settled in really well. The level of services provided including routine and nursing care, food, hairdressing, podiatry, opticians, medical support and social activities are all very good. The staff are exceptional, providing not just care but also love for each of the residents. We fully recommend Mockley Manor.

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Review from L H (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father gained a place at Mockley Manor in August 2018. As he is suffering from ever-worsening dementia it took him a while to settle in. His nighttime semi-conscious bouts of 'fighting his demons' are not easy to cope with but the staff knew exactly how to manage and with their caring care he has
become more relaxed and the night time episodes are diminishing in severity. By freely giving care and attention the staff have brought about in him a feeling of security. It is possible that continual routine care has allowed him to develop some sense of understanding that there will always be someone there for him if he feels scared or unsure. They will make him clean, comfortable, warm and well fed. They will be his friends, all of the staff, everybody will help him in a time of need.

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Review from Julia J (Daughter of Resident) published on 28 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad had Parkinson's Disease, and in summer 2014 we knew he would need to be in a home. After a recommendation, we visited a couple of places, but Mockley Manor was the friendliest and luckily had a vacancy, so Dad moved in. Unfortunately, Mum became ill shortly after and had to undergo major surgery.
The manager kindly offered Mum her own room for some recuperation, and they lived together there for just over a year. Sadly Mum died a year ago, followed by Dad in May.


Throughout their time as residents, they were cheerful, and although not social mixers, had great relationships with the staff. As neither my sister or myself lived locally, it was a great comfort to know that they were being looked after when we weren't there and that all the staff would let us know if there were any concerns, and supported Dad when Mum died. Due to their circumstances, it was the only way they could be cared for together.


We are so grateful they were able to do this, and miss visiting!


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Review from Louise M (Granddaughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother is very happy at Mockley Manor and I would highly recommend to any other families who may be looking for residential care for a family member.

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Review from Elizabeth S (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very content and enjoys his cooked breakfast. We joined him for Christmas Lunch and were looked after well.

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Review from Peter S (Son of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my father's stay at Mockley Manor was sadly brief, I cannot praise highly enough the standard of care and kindness shown to my father, my mother and the rest of my family.
The staff - from the Manager, her assistant, right the way through to the kitchen were excellent - so friendly and compassionate
to the end, and I will never be able to thank them enough for letting Dad see out his last few days in such a caring atmosphere.

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Review from Jean P (Wife of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with our experience and my husband is well cared for. The carers do a good job, sometimes very stressful times for them but always with a smile. The food is sometimes bland but generally quite good. The activities could be improved but of course, not everyone wants to join in. The
'Home' does a fantastic job, my husband has settled in well, we are always made welcome when we go to visit him which is lovely. The manager and her team are really superb. Well done to them all!

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Review from Susan H (Daughter of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I was so lucky to have found this care home for my mother. She was so independent and I really didn't think she would settle. As she was unable to stand and a serious cancer diagnosis was arrived at I thought she would give up. After a few days at Mockley Manor I found she looked better and had
recovered her zest for life. She needs a lot of care and always receives kindness and consideration from the staff. She said her 97th birthday in the care home was the best ever. Quite a tribute to her care.

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Review from Ann K (Wife of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been at Mockley Manor since 16th September this year. I have only praise for the management, nurses, carers, cleaner and any other staff members. They all do a fantastic job. Anytime I have asked for nay help or ask for something to be done for him it has been dealt with without
question. They are a very happy group of people. I cannot think of anywhere else I would like him to be. They treat all the family with respect. I think it is a very nice place for anyone to be in there.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Mockley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Mockley Manor is calculated as follows: ( (211 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 251 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mockley Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Rachael

Rachael Crocker

Job Title: Registered Manager

Joined: 2010

Hello, my name is Rachael and I am proud to be the Registered Manager for Mockley Manor Care Home. I have worked at the care home for 12 years, 10 of those years under the ownership of Coate Water Care. I am a registered nurse by background and have a degree in Palliative Care. My passion is for high standards and quality care, ensuring the residents are cared for in a homely environment surrounded by beautiful countryside and belongings of their own. I have worked as a nurse for over 25 years and have worked my way up to the role of Registered Manager.


Working for a family-managed company, in my opinion, is much better than larger groups, each home is individually managed and we have a degree of autonomy on how we manage the home. In addition, we have the support of a smaller management team who knows every resident and staff member which is important to me. I feel that this method allows the home to feel empowered, supported and directed as well as ensures essential care is given.


Family is essential and I am privileged to be able to work with my own family at the home, my husband works on maintenance, and other staff members have siblings or family members also working at home.


What I love the most about my job is that each day is different, I am privileged to work with some very dedicated and skilled staff. I am part of the overseas nursing programme and help train and support new staff. I also have a great relationship with the team I work with and the relatives of the residents I care for. I can honestly say that I do love my job.


Amanda

Amanda Osborne

Job Title: Deputy Manager

Joined: 2018

Deputy Manager


Marie

Marie Haynes

Job Title: Administrator

Joined: 2009

Administrator


Martyn

Martyn Crocker

Job Title: Maintenance Lead

Joined: 2013

Maintenance Lead


JP

JP Adjutor

Job Title: Head Chef

Joined: 2012

Home Head Chef