Orton Manor Nursing Home

64 - 70 Birmingham Road, Water Orton, Birmingham B46 1TH
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9.5 24 Reviews
  • Orton Manor Nursing Home, Birmingham
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Care Provided by Orton Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Orton Manor Ltd
  • Person in charge
  • Lisa Prigg (Manager)
  • Admission Criteria
    • To visit the Home and if you like us, a Nurse will go and assess your relative
    • Ages 50+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Orton Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,000 – £1,400
    • Self-Funded Nursing Dementia Care £1,000 – £1,400

  • All fees are based on the outcome from a pre-admission assessment.
  • (these prices are only a guideline, please contact Orton Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Orton Manor Nursing Home Reviews (24)

Total of 24, showing 1-20
9.5

Orton Manor Nursing Home has a Review Score of 9.5 (9.482) out of 10, based on 8 reviews in the last 2 years. Over all time Orton Manor Nursing Home has 24 reviews.

Overall Experience

  • 17
  • 6
  • 1
  • 0
  • 0

Date Published

24
6
6
8
16

Review from L F (Sister of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident/patient at Orton Manor Nursing Home since September 2024. My first impression when I first visited was that the surroundings were drab and dreary and I wondered what care she would receive after the terrible experiences encountered at a certain Hospital, where she was a
patient for some 9 weeks. My concerns however were unfounded as the staff at the care home are amazing. They are professional, kind, caring and attentive. Nothing is too much trouble for them, and for that, I am truly grateful.

Reply from Lisa Prigg, Manager at Orton Manor Nursing Home

Good morning. Thank you for your kind words. I am so pleased we were able to put you at ease and can understand the stress that is caused moving to a new place for you and your loved one. Our care team always strive for the best for our residents and their relatives so please ask for support if ever needed. I am really happy that we are making this experience a positive one for you both. Kindest Regards.


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Review from Jane W (Niece of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite all our concerns for our loved ones health and well being when he had to move care homes, the staff have made him feel so welcome and went over and above what was necessary to ensure that he settled, in well and felt at home with all his belongings around him when he moved in.
He has settled
in very well and is very happy with the home and the level of care that he receives. He rates the food as better than before, despite previously living at a much more exclusive residential home. The staff have made all the difference and we really can't fault them.

Reply from Lisa Prigg, Manager at Orton Manor Nursing Home

Thank you so much for your kind words this is much appreciated by all our team. It is a pleasure to be caring for your uncle ensuring he has the highest quality of care possible. We do our upmost best to ensure that we also support families where we are able therefore, it is lovely to hear your positive feedback. Kindest Regards.


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Review from Anthony B (Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rather apprehensive when I was first admitted residence in August 2024. But from day one I have received nothing but kind and attention from management, care staff, in fact all staff. I am so pleased with my social worker for the recommendation to Orton Manor Nursing Home, it is truly 5 stars in my
estimation.

Reply from Lisa Prigg, Manager at Orton Manor Nursing Home

Thank you so much for your kind words this is much appreciated by all our team. It is a pleasure to be caring for you and we will continue to do our upmost best to ensure that you and your family members are taken care of to the highest standard. We continue to deliver good, hearty, homely food and we are pleased to hear that you really enjoy this. Once again, thank you for your positive feedback. Kindest Regards.


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Review from Ivor T (Brother of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice friendly staff, welcoming atmosphere, always helpful, offered a hot drink every time I visit and invited to Christmas lunch. I think they take care of my sister very well indeed.

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Review from Leslie F (Sister-in-law of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only experienced the home whilst visiting my sister-in-law during the last week of November. I found the staff to be courteous, helpful and attentive. In the few hours I was there in the afternoons I found the staff were very attentive to my sister in laws needs regarding medicinal requirements
I also believe that she finds the food offered to be of good quality. I found the security at the home to be excellent, needing the staff to admit you into the home and also to let you leave the premises including leaving your details in the visitor register.

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Review from S B (Wife of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been made to feel very welcome by all the staff. They are kind, caring and take into account the difficulties my husband has. He always looks clean and tidy and comfortable. It has taken my Husband a while to settle in with the staff's help, he is getting there. His room is always clean,
tidy and warm. They also talk to him, not at him. They let him know what they are going to do to reassure him.
The staff has also made me feel very welcome and if I have a query, I know I can ask without being made to feel a nuisance. I know that I can come home leaving my Husband at Orton Manor knowing he is safe and being well cared for.

Reply from Lisa Prigg, Manager at Orton Manor Nursing Home

Thank you so much for your kind words this is much appreciated by all our team. It is a pleasure to be caring for your husband ensuring he has the highest quality of care possible. We do our utmost best to ensure that we also support families where we are able therefore, it is lovely to hear you feel you can approach us if you're ever in need or have any concerns. Kindest Regards, Lisa Prigg (Registered Home Manager).


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Review from Kate E (Daughter-in-law of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the nursing home has been a positive one. They have been caring, kind and professional. Our relative has always looked happy, clean and comfortable. Her room was always clean and warm. Staff would pop in regularly and offer her a drink. Any queries were answered. She has just passed
away, and the staff were wonderful to her in her final days and to the family, and the doctor made several visits too. A loving, caring community.

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Review from Keith E (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was admitted to Orton Manor in July 2021 and was a resident there until her sad passing in January 2024. The care and attention that the staff gave not only to my mother but also to ourselves, particularly in the final moments prior to Mom's passing, was exemplary. It is true to say that not
only are we grieving, but the staff are also. We can only thank the staff with all our hearts for the care and affection that they have shown. This has made our memories of Mom's illness that she has been going through for the last two years and her final moments less painful, for which we are eternally grateful.

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Review from Margaret I (Wife of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, always go above and beyond and can’t thank them enough. They all love my husband and I know he is in great hands. The staff always call me whenever he wants a chat. It’s close to home so I can see him anytime I want to which is great.

Reply from Nick Richards, Manager at Orton Manor Nursing Home

Thank you very much for your kind review. I'm pleased that we are meeting your expectations and I will pass on your positive comments to the staff team who will obviously be very appreciative of your feedback and experience.


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Review from Lisa S (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Orton Manor Nursing Home from November 2021until she sadly passed away in February 2022.
She originally went in for 2 weeks respite and loved it so much that she didn't want to go home.
The staff at Orton Manor were amazing and treated her so well, like a member of their own family.
Mum
had had a care package at home for a few years but going into Orton Manor when she did was the best decision we could have made.
She had excellent care, was treated with love and understanding and got her dignity back.
Thank you to everyone at Orton Manor. I would recommend you to everyone.

Reply from Nick Richards, Manager at Orton Manor Nursing Home

Thank you ever so much for your kind review. On behalf of the entire staff team I would like to say that it was an honour and a pleasure to have been granted the opportunity to care and support your mother whilst she was here at Orton Manor. She will live on in the hearts and minds of the entire staff team.


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Review from Mark B (Son of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my Dad on Boxing Day 2021.
Met with three staff who were outstanding. Their friendly approach to me, including the attention to COVID-19 restrictions, gave me reassurance about my dad's care. His room was clean and he looks very cared for, especially considering his age.
I was offered coffee
and the staff gave my father attention.

Reply from Iram Khan, Manager at Orton Manor Nursing Home

Dear Mark
Thank you for your positive words and review. I will be passing this on to the team. Seasons greetings.


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Review from Maxine S (Daughter of Resident) published on 23 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After both my parents found themselves requiring residential nursing care in 2020, I moved them both into Orton Manor and out from their first nursing home as I was extremely dissatisfied with their care there, but now I am very happy and extremely relieved to say they are finally both receiving the
very best of care. All the staff in Orton Manor are truly caring, considerate and invest a part of themselves into the care they provide. I never worry about how my parents are being cared for because I can see they are both happy and feel a great deal of affection for the wonderful staff who do whatever they can to make sure they are comfortable and secure during these and the most difficult of times. In summary, I could not recommend this care home’s provision highly enough, and I am relieved that I finally found the standard of care my much-loved mom and dad deserve. Thank you, Orton Manor, for the peace of mind.

Reply from Kirsty Jackson, Manager at Orton Manor Nursing Home

Thank you for your lovely review of our home and the team. We are pleased that we can give you peace of mind and will continue to strive to provide the best care for your parents. I will pass on your kind words to the team.


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Review from Tina K (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mom had to be admitted as an emergency for two weeks respite.
I had never had to do this before and was extremely overwhelmed and anxious about the whole situation.
However, my mind was soon put at rest; she was very comfortable, clean and content.
The staff were all very nice, cheerful and helpful.
In a short time, they got to know her and her needs.
I would like to thank everyone for their help and understanding. I hope I am not in the same situation again, but if I was, I would have no doubt in sending her to Orton Manor.
Thank you.

Reply from Kirsty Jackson, Manager at Orton Manor Nursing Home

Thank you for your lovely review; we enjoyed your mum's visit, and we are here whenever you may need us again. I will pass your kind words on to the staff team.


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Review from J W (Daughter of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are absolutely wonderful. My mother is very poorly, but I am so relieved that she is at this home. She is so well looked after. I have complete faith in their experience, care and value their opinion. My mother is treated with pure kindness and respect. Thank you.

Reply from Kirsty Jackson, Manager at Orton Manor Nursing Home

Thank you for your lovely review of the home, I will pass your comments on to the team.


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Review from Jo S (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my Mom and now my Dad were/are in Orton Manor. The staff are always very welcoming and treat residents as friends. Nothing is too much trouble. It has been very hard during lockdown with not being able to visit but the staff have gone above and beyond to keep us updated and made video messages
which have really helped put our minds at rest. I feel totally happy that my dad is being looked after and cared for whilst we can’t get to see him. They are really up to speed on his health conditions and spot them quickly when he isn’t well. My Dad tells me every time I speak to him I am really well looked after here you know. I can’t thank them enough for putting the residents first in what is a very challenging time for all the staff.

Reply from Kirsty Jackson, Manager at Orton Manor Nursing Home

Thank you for taking the time to complete a review of our home. Your review is lovely and very much appreciated, I will pass your thanks and kind words on to the team.


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Review from Chris S (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom went into the home 5 years ago in a very fragile state of mind and health but the care and attention she receives is second to none and she is now thriving. Before COVID I visited every day and no matter what time of day, everything was always the same with a constant feeling of being in a warm
and caring environment. The staff, on the whole, seem to really care about the residents. Since COVID it has been hard not being able to visit but it is comforting to know she is being kept safe and looked after. I would highly recommend the home to anyone and very much appreciate the hard-working staff.

Reply from Iram Khan, Manager at Orton Manor Nursing Home

Thank you for taking the time to complete the review. We very much hope we will be able to open up to allow visiting again in the near future. I will relay your appreciation to the team. Many thanks.


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Review from Ruth C (Daughter of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Orton Manor for two and a half years now. She is 89-years-old, suffers with dementia and needs 24-hour-care. Since she has been at Orton Manor I have been immensely grateful for the compassion and care with which she has been treated. Physically she is well looked after
in terms of food, drink, medication, help with showering and general hygiene matters but I also feel that she is treated with respect and dignity and that the staff make it a cheerful and welcoming place to be. Since the start of the pandemic they have been unable to allow the usual visits from family and friends but they have done their best to help me keep in touch with Mum via Facetime calls and generally keeping me up to date with the situation at the home. I feel that my mum is in a safe and caring place and I would not hesitate to recommend Orton Manor to others looking to find somewhere for loved ones in need of constant care.

Reply from Iram Khan, Manager at Orton Manor Nursing Home

Many thanks for the review and the understanding of how the home has to operate regarding visiting and Covid restrictions. I will pass on your kind words to the team which will be very appreciated.


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Review from S D (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely caring and efficient. I can find no fault and cannot think of a better care home to entrust the care of my much-loved mother.

Reply from Iram Khan, Manager at Orton Manor Nursing Home

Thank you for your kind words. We pride ourselves on the care we give.


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Review from J C (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since covid19 and visits had to be suspended, the staff have done all they could to look after Mom and keep me informed about her. They have gone out of their way to prevent the virus from entering the home with great success, following all the guidelines. We are very grateful.

Reply from Iram Khan, Manager at Orton Manor Nursing Home

Thank you for your support in understanding the lockdown situation. This has underpinned the home staying safe from Covid.


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Review from G L (Son of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since viewing and admission, staff and service have been excellent. Dignity maintained at all times. We've had no complaints, and any minor issues have been addressed expediently.

Reply from Iram Khan, Manager at Orton Manor Nursing Home

Many thanks for the review. We strive for a high standard of care and service.


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Current Review Score: 9.5 (9.482)

Overview of Review Score

The Review Score of 9.5 (9.482) out of 10 for Orton Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Orton Manor Nursing Home is calculated as follows: ( (65 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 88 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Orton Manor Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Orton Manor Nursing Home

What types of Care is Orton Manor Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orton Manor Nursing Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Orton Manor Nursing Home have?

There are 22 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Orton Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Orton Manor Nursing Home to the centre of Birmingham?

6.8 mile(s) as the crow flies, distance by road may be significantly further.