Review from Andrew H (Son of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience

My dad loved his time at Barchester Overslade House Care Home. He made so many friends. When he first came he didn't mix, I encouraged him to join in. He enjoyed the activities and going on trips. The care my dad received was brilliant. He was very happy here, 100%. Thank you to all.

Reply from Helen Levine, Administrator at Barchester Overslade House Care Home

Hi Andrew. It was a pleasure for us, at Overslade House, to have met and cared for your dad and also, his loving family. We are so pleased that he had an enjoyable time and that he was comfortable and happy with the care he received. We are very proud of our staff at Overslade House and the whole home approach to ensure our residents' time with us is exceptional. Thank you once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Becky C (Friend of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience

Our very good friend moved to Overslade House Care Home after a serious fall at home. We can't thank the management and staff enough for their continuous outstanding care and commitment, dignity and respect that always shown. Absolutely beautiful and warm and welcoming care home. The home manager and

deputy manager and all staff really do go above and beyond to deliver the very best care and service. Always such a lovely calm and happy atmosphere. The activities team offer an excellent variety of day-to-day activities always tailored around the interests of the residents. All meals and foods well prepared and excellent, always a very lovely variety. We would very highly recommend Overslade House to anyone who is looking for the very best respite or permanent care and support.

Reply from Helen Levine, Administrator at Barchester Overslade House Care Home

Thank you so much for this wonderful review. We are so happy that your friend is enjoying their life at Overslade House and our whole home approach is providing the best care possible for them. Thank you once again

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Sister-in-law of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience

Right from the start, we were all treated with the utmost empathy and kindness when we come to look around the home for my sister-in-law who had recently been diagnosed with brain cancer. This was so upsetting for her to be suddenly reliant on others as she has always been fiercely independent but we

were so impressed by how patient and understanding the manager and her wonderful team were. The care staff were all so thoughtful and always treated my sister-in-law with dignity, respect and kindness. We were all impressed by the clean and comfortable room and choice of meals too. The manager and her immediate team (nurses and accounts) were amazing too, always approachable, no problem, small or great, was too much trouble to sort out. Sadly, my sister-in-law only had five months left but it was such a relief for us knowing her remaining time was when she was looked after in the most dignified and caring way possible. We, as a family, have already highly recommended the home to others.

Reply from Violeta Baesu, Home Manager at Barchester Overslade House Care Home

Thank you so much for your lovely words and kindness. It gives us immense satisfaction and pride at Overslade House to receive such positive and warming reviews. It was a pleasure to have nursed your loved one and to offer support to her family in their time of need. Thank you once more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G P (Niece of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience

My aunty has been a resident for fifteen-sixteen months. Excellent care by nurses and caring staff. Staff seemed to anticipate needs and address accordingly. Housekeeping and laundry staff are equally helpful, caring and communicative. Total confidence in care, nursing staff would ring should any medication

change/review by GP/condition change.
I visited at least twice weekly, often more. As a registered nurse myself, I noted many situations where care was exemplary, not only to my aunty but to other residents. Impressive, kind, thoughtful staff members. Balloons and catering for special birthdays.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Respite Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience

I have resided at Barchester Overslade House Care Home for one week, I did not know what to expect.
On arrival, I was welcomed with a friendly smile and taken to my room.
From the first day, a wide range of staff have introduced themselves and enquired of my likes and needs. Nothing has been too much

trouble. Care has been taken to assist me around my disabilities.
As I was four days post-op on arrival, I was quite weak. In less than a week, I feel much better physically, mentally and emotionally. This is all down to the excellent care I have received from all the staff day and night.
Even though I am a younger resident receiving respite, I have witnessed residents receiving care and kindness.
I am so impressed by the care given to me, if and when I need care after my second operation, I will not hesitate to contact Overslade House.

Reply from Violeta Baesu, Senior General Manager at Barchester Overslade House Care Home

Thank you so much for your lovely review. We are so happy that you are enjoying your stay with us and we are helping in your post-op recovery. Thank you once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience

The service here is first-class. I'm so content and happy with the staff. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Son of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience

All members of our family are happy with the care and attention given to our mum for the last five years.

Reply from Helen Levine, Administrator at Barchester Overslade House Care Home

Thank you so much for the wonderful five-star review. It is our pleasure at Overslade House to care for your mum and to receive such a wonderful review that acknowledges the fantastic job our staff do in delivering that care and lifestyle. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rob R (Son-in-law of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience

My mother-in-law has recently entered Overslade House Nursing and Care Home following discharge from the hospital. From the very start, we have been impressed by all of the staff that we have encountered without exception. The staff show love, care and respect to service users and also demonstrate care

and respect to relatives. They are very person-centred in their approach, and all members of staff encountered to date seem to be happy in their work. The management team are accessible to address concerns and to listen and is clearly very competent at managing their staff appropriately and keeping a happy working environment. In a previous occupation, I had contact with several care homes in the Rugby area, including one as the relative of a service user. I can safely say that, in my opinion, Overslade House is the best nursing and care home that I have encountered.

Reply from Violeta Baesu, General Manager at Barchester Overslade House Care Home

Thank you so much for your kind words and lovely review of our home. This does mean so much to our staff, who, as you say, endeavour to deliver person-centred care in a loving and friendly environment. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian C (Friend of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough for all the staff at Oversalde House. The care and friendliness of all is a credit to them. Nothing is too much trouble, and their attention to the residents is exemplary.
The staff are so welcoming and friendly at all times, and I have no hesitation in recommending the

nursing home.
Top marks for a top nursing home.

Reply from Helen Levine, Administrator at Barchester Overslade House Care Home

Thank you so much, Gillian, for your lovely review. It really does make such a difference to us all at Overslade House when we receive such wonderful comments, and it empowers us even more to keep achieving the best possible care each day for our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jessica B (Granddaughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

My nan was in Overslade House for end-of-life care. From the moment she arrived, she was treated with love, respite and care. From management to health care assistance, everyone ensured not only my nan but my entire family were cared for. In my nan's last days, we became one large family, and staff

and family grieved together. I'll never be able to thank everyone enough.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee B (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience

I cannot praise all the staff at Overslade highly enough. Mum came into their care for end of life, and everything they did for Mum was to make her happy and enjoy her final weeks. In Mum's last few days, it was very important to her to go into the garden. Mum was bedbound with limited speech and eyesight

failing, but the nursing and HCA team made it possible for her; it was a beautiful time spent with Mum and nature. Every member of the team was kind, caring and loving towards Mum, but special recommendation for one lady who took control at the end, and I would not have coped without her.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

Barchester Overslade House Care Home is an exceptionally run care setting during my two years of visiting. I have always been treated with respect. I have witnessed care being delivered always with dignity and kindness. Atmospherically it is a happy place to visit. I love the option of tea and cake

and always fresh. Staff are always friendly and respectful. Overall this is a well run establishment. Rare to find now in the care sector.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P K (Partner of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

Thank you for everything you did for my partner over a long time.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary H (Respite Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience

I was well looked after during my time of respite care at Barchester Overslade Rugby recently and have benefited greatly from their care and attention.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience

My mum's referral to Overslade House for 6 weeks from the hospital has so far been great. The support beforehand for our family was outstanding and so reassuring. She was welcomed by all the staff and made to feel at home. The care so far has been absolutely great. The food is wonderful and the rooms

and decor are beautiful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Thank you for your lovely review. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience

My mother came to Overslade House Care Home after suffering a fall at home and with dementia. She was looked after very well in a period of roughly six months in Memory Lane and then in palliative care after hospitalisation with flu and pneumonia. Thanks to all the staff for making her experience and

that of her family as pleasant as it could be in the circumstances.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Wife of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience

The staff are very caring towards the patients and respect their decisions, nothing is too much trouble if you have any requests. Management is all very helpful and kind and will help t solve any problems that may arise. The cleanliness of the home is excellent. The entertainment is really good and

a good variety. There are always drinks available on the dining tables which are set with fresh flowers and table cloths which makes it more homely. Very pleased with the home. Parking can be a problem at times.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon J (Daughter-in-law of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was initially sent to Overslade after being discharged from the hospital. It was our first experience in a care home and a big change for all of us - especially my mother-in-law. We cannot fault Overslade; the care, the staff and the environment are outstanding. We were particularly

impressed with the activities that my mother-in-law really enjoyed. If we could have picked it up and moved it closer, she would still be there now. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

My dad was only in Overslafe for a short time but was very happy, and the staff were excellent. Everyone was very friendly and happy and always had time for a chat.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvette S (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience

My mum moved in six months ago, I feel the transition into Overslade was very good. Mum has been made to feel welcome and part of the community within the home. The home is very clean, staff are friendly and helpful. I am so pleased with the home overall and my mum is very happy and settled there. She

takes part in the activities, which are varied and good, and also trips out. My feelings are that I now have a mother-daughter relationship back since she has been there and that is thanks to the good care she receives.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Overslade House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Barchester Overslade House Care Home

Care Provided by Barchester Overslade House Care Home

Good to Know

Funding & Fees Guide for Barchester Overslade House Care Home

Facilities