This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Overslade House Care Home has a Review Score of 9.9 (9.920) out of 10, based on 35 reviews in the last 2 years. Over all time Barchester Overslade House Care Home has 172 reviews.
Review from J B (Resident) published on 12 August 2019
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Overall Experience
4.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester Overslade House Care Home
Thank you for taking the time to review Overslade House. All feedback is extremely important to us and we work hard on ensuring a 5* service for all of our residents. We are glad you had a pleasant stay with us and enjoyed the food which is freshly produced by our wonderful chefs.
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Review from Paul S (Resident) published on 12 August 2019
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5.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester Overslade House Care Home
Thank you so much for such a great review. We will ensure your comments are passed onto all the staff. Many thanks for your feedback, it is greatly appreciated.
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Review from Angie A (Daughter of Resident) published on 12 August 2019
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5.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester Overslade House Care Home
Thank you for your review. We are so pleased Dad enjoyed his stay with us. Your wonderful feedback really showcases the amazing teamwork at Overslade House so we all thank you for that. We all work extremely hard to achieve the highest standards at all times and recognition of this is fantastic. Your feedback is extremely important to us and will be shared with the whole team.
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Review from Thomas C (Resident) published on 9 August 2019
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5.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester Overslade House Care Home
What a lovely review and so nice to hear that you have experienced the high levels of care at Overslade House. Your feedback is extremely important to us.
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Review from James B (Brother of Resident) published on 1 August 2019
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5.0 out of 5
From
Reply from Louisa Cairns, Customer Relationship Manager at Barchester Overslade House Care Home
Thank you for such a great review. All the staff here at Overslade work incredibly hard to provide the best care in the industry and it is great to have this recognition. Your feedback is extremely important to us.
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Review from Carol F (Daughter of Resident) published on 1 August 2019
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5.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester Overslade House Care Home
Thank you for such great feedback, your review is extremely important to all the staff here at Overslade House.
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Review from Kevin M (Son of Resident) published on 15 May 2019
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5.0 out of 5
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Review from P B (Wife of Resident) published on 9 April 2019
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5.0 out of 5
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Review from Susan E (Resident) published on 1 April 2019
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5.0 out of 5
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Review from Amanda P (Husband of Resident) published on 28 March 2019
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5.0 out of 5
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Review from Joan B (Resident) published on 28 March 2019
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5.0 out of 5
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Review from Gareth D (Son of Resident) published on 19 March 2019
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5.0 out of 5
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Review from K F (Resident) published on 27 February 2019
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5.0 out of 5
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Review from Robert B (Resident) published on 25 February 2019
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5.0 out of 5
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Review from Malcolm B (Son of Resident) published on 25 February 2019
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5.0 out of 5
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Review from Chris J (Regular Volunteer) published on 6 February 2019
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5.0 out of 5
Would recommend to anyone.
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Review from Elaine B (Daughter of Resident) published on 5 February 2019
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5.0 out of 5
Reply from Violeta Baesu, General Manager at Barchester Overslade House Care Home
Hi Elaine, thank you for your lovely review. We are very proud of our staff, so it is wonderful to hear that you also felt that they were very helpful and kind.
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Review from Richard H C M (Husband of Resident) published on 23 January 2019
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5.0 out of 5
Reply from Violeta Baesu, General Manager at Barchester Overslade House Care Home
Hi Richard, thank you for your very kind words about Overslade House.
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Review from Margaret G (Resident) published on 11 January 2019
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5.0 out of 5
Reply from Violeta Baesu, General Manager at Barchester Overslade House Care Home
Thank you for taking the time to complete a review for us and for your kind comments. We enjoyed having you to stay with us at Overslade House and you would be welcomed back at any time if you need us in the future.
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Review from C N K S L (Son of Resident) published on 20 December 2018
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Overall Experience
5.0 out of 5
Reply from Violeta Baesu, General Manager at Barchester Overslade House Care Home
Thank you for your review!
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The Review Score of 9.9 (9.920) out of 10 for Barchester Overslade House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.920 for Barchester Overslade House Care Home is calculated as follows: ( (380 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 412 Ratings = 4.92
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Overslade House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Jul 2018
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Job Title: Senior General Manager
Joined: 2004
I have been working at Overslade House since 2004 and I have found our home to be extremely welcoming and a happy place to live and work in.
I first qualified as a nurse in 1996 along with my husband and practised for 8 years in a hospital in Romania. I moved to the UK along with my family in 2004 and started my employment with Barchester Healthcare at Overslade House as a Senior Care Assistant. I then started my adaptation at Northampton University to allow me to qualify and practice as a nurse in the UK, this I completed in 2007 and I was promoted to RGN at Overslade. I then progressed to Head of Unit in 2011 shortly followed by promotion to Deputy Manager.
I have now taken up the position of General Manager at Overslade House and warmly embrace the opportunities this position will give me. At Overslade House we pride ourselves on the excellent care and skills that our staff possesses. It is my aim to maintain the happy, friendly and caring nature our home offers to our residents.
Job Title: Administrator
Joined: 2010
I joined the team at Overslade House in 2010 as an Admin Assistant and has since then progressed to the role of Administrator. Previously, I have worked for CEGELEC and Jaguar Company Vehicles. My role is to ensure that the day-to-day administration of the home is kept up to date. If you have any questions regarding the home and funding then I am always happy to help.
In 2016, I was named as a Divisional Winner for Home Administration Champion in the Barchester Care Awards. Which is something I am immensely proud of, I also managed to complete my Level 3 Diploma in Administration and Business Studies. In my spare time, I enjoy listening to live music, so much so that I manage a popular Rugby-based punk rock band.
Job Title: Deputy Manager
Joined: 2007
Genoveva has been a nurse for over 30 years and joined Overslade House as a Senior Carer in 2007 and was then duly promoted to Head of Unit. Genoveva is a key member of the team here at Overslade House, as Clinical Lead she provides support throughout the home. She thoroughly embraces the opportunities and challenges of her role. Genoveva’s door is always open should you need any help or advice and she looks forward to many years at Overslade House.
Job Title: Activities Coordinator
Joined: 2021
Hi, my name is Julie, and I'm the lead Activities Coordinator here at Overslade House. I've been an entertainer for over 25 years which has given me a great foundation for meeting people from various backgrounds, and has also helped nurture my social skills.
I love animals, and have two Dachshunds of my own who, like me, love meeting new people. I'm looking forward to bringing them in to meeting all our lovely residents here at Overslade.
I'm a bit of a social butterfly and enjoy visiting National Trust locations, attending the Theatre, singing and dining out. Over the years I've even been an 'extra' on TV!
Living life to the full is my motto, and I wish to instil this in all our residents, whatever your ability there is something new to learn or try. Life is for enriching and enjoyment. I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me please call the home on 01788 522577 or email me direct on overslade.activities@barchester.com - New entertainers always welcome.
Job Title: Head of Unit
Joined: 2004
I qualified in 1977 as a general and mental health nurse in South Africa. I then went on to work in an A & E department and a TB Clinic. After taking time away to raise a family I returned to nursing by training as a Community Health Nurse and worked as a Community Psychiatric Nurse for 5 years managing 5 clinics in the area. I moved to the UK in 2004 and started working immediately for Barchester Healthcare at Overslade House where I also qualified as an NVQ assessor. I love working with people and helping them. I like the atmosphere at Overslade House, it is such a happy place to work as we all work as a team and this reflects on our residents. I appreciate the fact that the Company supports its staff to deliver a high standard of care. Out of work, I like all kinds of handcrafts, travelling and visiting my grandchild in South Africa.
Job Title: Head Housekeeper
Joined: 1996
I joined the team at Overslade House in 1996 and I am responsible for managing both the housekeeping and laundry teams. Under my supervision and expert eye for detail, Overslade House is kept clean, tidy and presentable at all times and a prompt laundry service is delivered. When I am not at work I spend a lot of time with my family and I also enjoy travelling.
Job Title: Head of Maintenance
Joined: 2007
I joined the team at Overslade House in 2007 as a Maintenance Assistant and was promoted to Head of Maintenance in 2011. I am responsible for ensuring that all maintenance is kept up to date and all equipment is tested and maintained to meet safety standards. I am aided by Paul, our gardener, who is responsible for keeping the grounds in a beautiful condition for residents to enjoy.
I spend my spare time playing 5-a-side football and I am also an avid supporter of Manchester United and Real Madrid.
