Visiting at any reasonable hour is permitted
Off road parking is available to the front and rear of the home
Royal Leamington Spa Nursing Home has a Review Score of 9.9 (9.912) out of 10, based on 20 reviews in the last 2 years. Over all time Royal Leamington Spa Nursing Home has 117 reviews.
Review from Sonja C (Resident) published on 14 January 2025
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Overall Experience
5.0 out of 5
Reply from Joseph Brown-Stephens, Registered Manager at Royal Leamington Spa Nursing Home
On behalf of the Owner, I would like to thank you for your review. It's a blessing to have you join our family.
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Review from D R (Resident) published on 31 December 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Joseph Brown-Stephens, Registered Manager at Royal Leamington Spa Nursing Home
On behalf of the owner, I would like to thank you for your review.
Facilities
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Treated with Dignity
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Management
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Review from David W (Resident) published on 16 December 2024
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Overall Experience
5.0 out of 5
Reply from Joseph Brown-Stephens, Manager at Royal Leamington Spa Nursing Home
On behalf of the Owner, I would like to thank you for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Yvonne A (Wife of Resident) published on 4 September 2024
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Overall Experience
5.0 out of 5
Reply from Joseph Brown-Stephens, Manager at Royal Leamington Spa Nursing Home
On behalf of the owner, I would like to thank you for your review.
Facilities
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Cleanliness
Treated with Dignity
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Staff
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Review from S L (Resident) published on 3 September 2024
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Overall Experience
5.0 out of 5
Reply from Joseph Brown-Stephens, Manager at Royal Leamington Spa Nursing Home
On behalf of the owner, I would like to thank you for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Joan S (Wife of Resident) published on 9 April 2024
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Overall Experience
5.0 out of 5
Reply from Joseph Brown-Stephens, Manager at Royal Leamington Spa Nursing Home
On behalf of the owner, I would like to thank you for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Review from T S (Son of Resident) published on 25 March 2024
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Overall Experience
5.0 out of 5
Reply from Joseph Brown-Stephens, Manager at Royal Leamington Spa Nursing Home
On behalf of the owner, I would like to thank you for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from J C (Wife of Resident) published on 19 March 2024
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Overall Experience
5.0 out of 5
Reply from Joseph Brown-Stephens, Manager at Royal Leamington Spa Nursing Home
On behalf of the Owner, I would like to thank you for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Judy M (Friend of Resident) published on 5 March 2024
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Overall Experience
5.0 out of 5
Reply from Joseph Brown-Stephens, Manager at Royal Leamington Spa Nursing Home
On behalf of the owner, I would like to thank you for your review. Much appreciated.
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Treated with Dignity
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Review from C G (Son of Resident) published on 21 February 2024
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Overall Experience
4.0 out of 5
Reply from Joseph Brown-Stephens, Manager at Royal Leamington Spa Nursing Home
On behalf of the owner, I would like to thank you for your review. Thank you.
Facilities
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Review from J W (Son of Resident) published on 12 February 2024
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Overall Experience
5.0 out of 5
Reply from Joseph Brown-Stephens, Manager at Royal Leamington Spa Nursing Home
On behalf of the Owner and Responsible Individual, I would like to thank you for your review. Your comment is much appreciated.
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Review from A R (Daughter of Resident) published on 13 November 2023
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Overall Experience
5.0 out of 5
Reply from Sandra Carvalho, Administrator at Royal Leamington Spa Nursing Home
On behalf of the owner and responsible individual, I would like to thank you so much for your review.
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Treated with Dignity
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Review from B S (Resident) published on 1 November 2023
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Overall Experience
5.0 out of 5
Reply from Sandra Carvalho, Administrator at Royal Leamington Spa Nursing Home
On behalf of the owner and responsible individual, I would like to thank you so much for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J J (Friend of Resident) published on 1 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Carvalho, Administrator at Royal Leamington Spa Nursing Home
On behalf of the owner and responsible individual, I would like to thank you so much for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K S (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Carvalho, Administrator at Royal Leamington Spa Nursing Home
On behalf of the owner and responsible individual, I would like to thank you for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stevie L (Resident) published on 31 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Carvalho, Administrator at Royal Leamington Spa Nursing Home
On behalf of the owner and responsible individual, I would like to thank you so much for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tim M (Brother of Resident) published on 2 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Carvalho, Administrator at Royal Leamington Spa Nursing Home
On behalf of the Owner and Responsible Individual, I would like to thank you so much for your review.
Manager.
Facilities
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Review from Francis U (Sister of Resident) published on 19 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Carvalho, Administrator at Royal Leamington Spa Nursing Home
On behalf of the owner and responsible individual, I would like to thank you so much for your review, Manager.
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Care / Support
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Treated with Dignity
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Management
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Review from D B (Partner of Resident) published on 18 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Carvalho, Administrator at Royal Leamington Spa Nursing Home
On behalf of the owner and responsible individual, I would like to thank you so much for your review, Manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P K (Wife of Resident) published on 6 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
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Safety / Security
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Value for Money
The Review Score of 9.9 (9.912) out of 10 for Royal Leamington Spa Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.912 for Royal Leamington Spa Nursing Home is calculated as follows: ( (218 Excellents x 5) + (21 Goods x 4) ) ÷ 239 Ratings = 4.912
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Royal Leamington Spa Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 May 2019
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Job Title: Registered Manager
Joined: 2016
For 8 years and counting, my journey with Royal Leamington Spa Nursing Home has been marked by an unwavering dedication, and a tenure with full support from the Owner, Mark Mendelson. He has been my backbone from day 1! My role is a privilege, a conduit to make a meaningful impact on the lives of others. With a career spanning over two decades within the realm of caring, I continue to approach each day with unwavering enthusiasm. Royal Leamington Spa Nursing Home holds a special place in my heart, a true embodiment of a welcoming abode.
My qualifications are as follows; Bachelor's in Adult General Nursing; Bachelor of Arts Degree with a Post Graduate Diploma in Education; District Nursing Degree, Master's Degree in Health Care Management and an NVQ Level 5 in Leadership and Management.
As a seasoned and qualified nurse, my dedication to care has fostered a deep-rooted connection, and I derive immense satisfaction from hands-on interaction with our cherished residents.
Job Title: Head Care Supervisor
Joined: 2018
Hi, my name is Brankica,
I’m the Head Care Supervisor at The Royal Leamington Spa Nursing Home. I have been working at the Royal Leamington Spa Nursing Home since 2018, after coming to England from Macedonia where I was working as a nurse in the private polyclinic. I love to care, full of compassion, strength, passion, positivity and courageousness in all my work. I also love to help people and my staff at all times. For example, on my days off I am always available to be contacted and I support our carer staff. I have gained different experiences at The Royal Leamington Spa Nursing Home in all areas of care. For example, I don't only deliver exceptional care to residents, but I also assist in the training and induction of new staff, so that they can achieve the high care standards required when working for the home.
I have gained the following qualifications since I started work at the Home. These qualifications have helped me to execute my role excellently. These are the Level 4 Advanced People Handling and Risk Assessment Key Trainer’s Certificate; Certificate in Conflict Management (CPD Online College); Certificate in Team Leading Level 2 (CPD Online College); and Certificate in Tracheostomy Care Awareness.
I am always trying to do better and level up in providing care for our residents. I am also one of the Homes Infection Control Champions. Some of my daily work involves verbal or written supervision with carer staff, support, updating, teaching, training, and advice on residents' activities of daily living. My goal is to see content, positive and happy staff, residents families and residents. I believe if all staff are happy, content and proud, our residents will be more happy and content as well including their families. I am happy to see our staff, residents and family happy.
My Motto is: - "SMILE ON THE DAY, AND IT WILL SMILE BACK TO YOU".
Job Title: Activities Coordinator Supervisor
Joined: 2022
I am the activities coordinator supervisor at the Royal. I have worked here for the last 3 years and enjoy my role within the home.
I am originally from Lancashire and moved to Leamington Spa 10 years ago with my husband and 4 children the youngest is now 16. I have 2 adult stepdaughters who still live in Lancashire.
My working life has varied from working in Quality Control and as a Master Recorder of CDs and 12" Video Discs to dealing with our emergency services through my role in monitoring alarms for a security company. I had short spells of working in Holland and also studying in Greece towards my degree. However, my most rewarding role was being a full-time mother which I was very fortunate to be able to do.
It is the experience through 40-plus years of my working life that I bring to my current role, in particular, my confidence in communicating with people of all backgrounds. I have also successfully completed a number of relevant courses to further enhance my knowledge and skills.
I always strive to treat each resident with respect and as an individual and warmly welcome them into our family here at the Royal. I feel privileged to be able to spend time with each person and am always fascinated by the life stories they have to tell, whether vocally, through photos or via their loved ones.
Job Title: Deputy Care Home Manager
Joined: 2014
Hello, my name is Jackie and I am Deputy Manager/ Clinical Lead at The Royal Leamington Spa Nursing Home. I will have worked here for 10 years come Easter 2025.
I have a very diverse history in Nursing. I started as a carer before my nurse training and passed my exams in 1991.
During my career, I have worked in Acute Psychiatry, drugs and alcohol services, rehabilitation services, and Secure units and have also trained as a Prison Officer. I specialised in conflict resolution and was known as a ‘troubleshooter’ in my field.
I have worked all over the UK, from North to South and also in Germany and Belgium.
I originally hail from Lancashire and have the typical Lancastrian ways. I say things as they are and like to think I am honest and open. I also have the Lancashire sense of humour and believe a stranger is a friend I haven’t yet met.
I have an NVQ 4 and 5 in management and when I started working at ‘The Royal’ it was as a staff nurse. I had decided to come away from management and do what I do best, Nurse. However, here I am in another management role, seems I am destined to remain this way.
I never intended to remain at ‘The Royal’. I thought a year, 2 years at most, but I fell in love with the place, with the staff, the culture and of course the wonderful residents I have had the honour to care for over the last 10 years.
My skills, to name but a few, are Medication Management and Traner, PEG/RIG care and management, Tracheotomy care and management, Catheter care and management including male, female and suprapubic, Palliative care including Syringe Drivers and Verification of death, and Dementia care.
I enjoy photography, wildlife and bird photography though since acquiring my Shih Tzu boy this has not been possible as he scares the wildlife away. I speak Dutch, adequately though not fluently from my time working in Belgium.
