Town Thorns Care Home

Brinklow Road, Easenhall, Rugby CV23 0JE
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9.6 44 Reviews
  • Town Thorns Care Home, Rugby
Town Thorns Care Home is situated in a peaceful rural location within 25 acres of beautiful countryside in the heart of the ‘motor country’, between Coventry and Rugby in the village of Easenhall.

As a residential, nursing, dementia and respite care centre, Town Thorns cares for over 60 people.

The centre consists of two buildings; a Victorian manor house with a chapel, office space for training, conferences and staff accommodation, and a purpose-built care centre where people of all ages come for life-enhancing care.

Town Thorns provides the following types of care: residential and nursing care, care for younger physically disabled adults, dementia care, respite care, rehabilitation and sheltered housing.

An experienced, qualified care team ensures the standard of care provided is consistently high while retaining long-established values of kindness and compassion.

Town Thorns are proud in employing dedicated and trained staff, who know and understand individual members’ needs.

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Care Provided by Town Thorns Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Debbie Dale (Care Centre Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1991
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Town Thorns Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,650
    • Self-Funded Residential Dementia Care £1,750 – £1,750
    • Self-Funded Nursing Care £1,885 – £1,885
    • RESPITE Self-Funded Residential Care £1,815 – £1,815

  • The above fees are a guideline only, all fees are subject to assessment - a copy of our terms and conditions are available upon request.
    Included in the fees: dining with choice of menu each meal, housekeeping, laundry, access to chapel with regular services, on site activities, wifi.
  • (these prices are only a guideline, please contact Town Thorns Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Non-restricted visiting


  • Parking

  • Free on site parking + Disabled Parking


Town Thorns Care Home Reviews (44)

Total of 44, showing 21-40
9.6

Town Thorns Care Home has a Review Score of 9.6 (9.604) out of 10, based on 18 reviews in the last 2 years. Over all time Town Thorns Care Home has 44 reviews.

Overall Experience

  • 32
  • 3
  • 4
  • 3
  • 2

Date Published

44
3
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18
26

Review from J F (Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy home from home. I count myself very lucky to be here. The staff are very pleasant, happy, helpful and friendly.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your lovely comments. It is a pleasure to have you in our Town Thorns family.


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Review from Penny C (Friend of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend, a resident at Town Thorns needs full personal care and support. I had arranged a holiday for him and went just before he was due to be picked up for his holiday. Everything was packed and ready together with all his necessary medical equipment. The staff, as always had gone above and beyond
what would be expected, ensuring my friend had everything he needed for his holiday. This is typical of the organisation with staff committed to the well-being, both physical and mental of the residents.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your lovely comments. Your friend had a fantastic time on his holiday.


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Review from J C (Relative of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Town Thorns is exceptional in every way. I made the best choice possible to get my relative in here and she is so happy and she is always telling me how kind everybody is. All the carers work so hard and are always on hand to be there for everybody. The cleaners do an excellent job in keeping the place
spick and span. The new wing is lovely and one could not ask for more. My relative says the food is excellent. The gardens are beautifully looked after. It is a joy visiting Town Thorn so much - l feel the atmosphere and everybody here is one happy family.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for these lovely comments, we love having you and your relative in our TT family.


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Review from Karen B (Niece of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I see my uncle every Thursday and bring my dog. We love coming to see him. Staff are always friendly and helpful. Thank you for looking after my uncle. When the building work is complete it will be a lovely tranquil place.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your kind words, we all thoroughly enjoy seeing you and Daisy here every week too.


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Review from S D (Son of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Town Thorns for a nursing assessment after a stay in hospital and isolation in another care home owing to her contracting Covid. She is now returning to her usual care home. During the time she was at Town Thorns, I was really pleased and impressed with the care that my mum had.
Every single member of staff was wonderful with her. They all treated her with respect and dignity and invigorated her by getting her up and about and doing 'jobs' in the lounge (which she loved!). It has made a massive difference to my mum's physical and mental health. The management of the home has also been impressive. The admission, the nursing assessment and the arrangements for transferring my mum back to her usual home have been done quickly and efficiently. The Manager has been active in liaising with other people, such as the nursing assessment team and kept us in touch with developments at all stages.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you, it was our pleasure to support your mum and her family and help her return to the home she knows. I'm pleased her stay with us was a positive one.


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Review from M L (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital to Town Thorns, where she had previously stayed for respite care a few weeks prior. Despite not wishing to go into care, my mother settled quickly, thanks to the staff and residents. Staff were very attentive and friendly to Mum who is in her 90s and with failing
appetite and memory, plus additional personal needs. Nothing was too much trouble for the nursing and care staff. They encouraged Mum to eat and would bring her the food she asked for (eg she loved bread and butter). The room was clean and the home is in a lovely rural position, where Mum was happiest, having lived in the countryside for many years.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your lovely review. We take great pride in delivering outstanding end of life care; we believe this should be the best experience it can be for the resident and their family at what is such a difficult time. It was a pleasure to be able to support you all through it.


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Review from Ian W (Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been here since 25 September and am yet to have a substantial meal. I have severe progressive Multiple Sclerosis and tend to sleep 12-15 hours daily, so a daily 12pm substantial meal isn't suitable. 5pm would be much more suitable, especially as this stay is costing over £1200!

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your review. I'm pleased to say that following this we have spoken and rectified your issue. I hope you enjoyed the rest of your stay and look forward to seeing you again soon.


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Review from W R (Relative of Resident) published on 30 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, happy for our relative, who appears content at Town Thorns. We arrived in pouring rain to visit a resident, our family member. We were directed to the outside pod, where we undertook a covid test within a half-hour of arriving. Staff were courteous and professional to us and to our family member.
We were instructed to sanitise our hands and put on a plastic apron and wear a face covering, all of which were provided on entry to the nursing unit. All corridors and rooms we saw were purposeful, clean and bright. A cup of tea was brought promptly for us when our family member requested it. Our relative said she was happy with the food.

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Review from Lorraine E (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

15-months ago, our lovely mum became a resident of Garden Wing at Town Thorns.
Garden Wing and it’s wonderful staff turned out to be so right for Mum.
As well as becoming forgetful, Mum was also profoundly deaf and struggled to hear in large noisy spaces. Garden Wing, being an intimate unit, where
everything was easily accessible, instantly felt homely and safe. The staff were marvellous and encouraged Mum to “ be herself “. Always an active person, she loved nothing better than to help the staff, laying tables, tidying or drying the teacup - home from home.
During this past year, we’ve been so thankful to all the wonderful staff, knowing Mum was safe and well cared for during the difficult times when we couldn’t be with her; the staff became her family, and for that, we will always be so grateful.
Everyone, management, care staff, housekeeping, through to reception has always been thoughtful, kind and caring, most especially to Mum but also to us; thank you.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for taking the time to review Town Thorns. It has been an absolute pleasure supporting your Mum and having you all within our Town Thorns family.


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Review from Gillian R (Daughter of Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mother was admitted for "end of life care" and was a resident at Town Thorns for almost a month. We cannot praise the care she received in her final weeks highly enough. The nursing and care staff were all that we could have hoped for her in her final days. They treated her with gentleness,
dignity and respect and also made my sister and I so very welcome. In the saddest of times, we couldn't have hoped for more. Thank you, from the bottom of our hearts.

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Review from L B (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 12 years, my parents lived and were cared for at Town Thorns. Dad in the nursing unit until he died in 2010; Mum in a sheltered flat and latterly in residential care.
As described in earlier reviews there was a downturn in the standard of care and management in 2018. Since the appointment
of Centre Manager Town Thorns now offers excellent care from well-trained and committed teams. All departments play their part in creating a warm and welcoming environment - not just unit managers and carers but also housekeeping staff, admin and maintenance teams. The care and compassion shown to Mum and me during her final weeks were heartwarming. I couldn’t have asked for more.
This isn’t just a care home, this is a home that cares.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for taking the time to review our care centre. We are grateful to have had the opportunity to not only care for and support your Mum but to have had them as part of the Town Thorns family for the time they lived with us.


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Review from John M (Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

The review for Town Thorns should not have staff saying how much they like being at the place. By hiding behind a QR code.
When I first came to Town Thorns, it was not too bad at all, it was quite good. Since then, it has been neglected in all different sorts of ways to the present day, now it is dragging
along the bottom.
It boasted a swimming pool, hairdressers, a shop, 3 meals a day, transport to go to the doctor's and to the hospital, as you were said you could be part of the family.
Nearly all these things have been taken away, even tablecloths on the table in the canteen, lino on the floor, no carpet. Care staff leaving every day nearly, also cleaners. There is no care manager, as far as I know, no landlord, they have all left. A review is not necessary because what I have said should tell the most stupidest person that there is something wrong.
All problems at Town Thorns can only be contributed to the board of trustees.
This board is trusted with the job of carrying on the work of the founder and also improving the quality of life for all residents and staff within the complex.
Unfortunately, this has been just the opposite in the last 8 years.

Reply from Anna Burke, Marketing Manager at Town Thorns Care Home

Dear John, thank you for expressing your concerns and I’m sorry that you are upset by the changes that have taken place. After a number of years of management changes and disruption, we have reviewed the services we provide to ensure Town Thorns can be both financially sustainable and offer acceptable levels of service and support to our residents. As we are working through this change there is some upheaval for the residents which regrettably is distressing, but this will settle down once plans have been implemented. I understand that you have now met with our Care Services Director and have had a chance to discuss these issues so hopefully, you are more comfortable with our plans for improvement.


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Review from K L (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

As a long time independent resident, I am shocked at the downturn of services and attitude of management and some staff over the 2 years. I originally was persuaded to come and live here in 1991 for 25 years it was idyllic, then came a slow change. For example, any medication had to be collected, previously
delivered by staff and no longer the services of a driver. Hospital and doctor appointments. No cleaning of residents' flats. Many other services discontinued.

Reply from Anna Burke, Marketing Manager at Town Thorns Care Home

Thank you for expressing your concerns. The sheltered housing flats have been part of Town Thorns for over 25 years. They provide an independent living option separate to our care home. We have been reviewing the service provided to residents with a view to ensuring it is financially sustainable and meets acceptable standards moving forward. As we are working through this change there is some upheaval for the residents which regrettably is distressing, but this will settle down once plans have been implemented. Monthly meetings are being held with the Care Services Director around the current plans and all residents are invited to these meetings to participate and input into the ongoing discussion around services in the sheltered housing flats. At the last meeting on the 25th October, plans were discussed around the incoming telecare system, cleaning of flats and transport and residents will seem improvements in these areas over the coming months.


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Review from Ian G (Son of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wasn't always keen on the general care in the living wings. I felt it was a little bit sterile and the staff a little bit distant, but as I was only visiting, I didn't see the rest of the daycare and the residents are free to do what they wish.
The Garden wing is excellent, the staff are very caring
and work with a smile, they put up with all that the residents throw at them.
I would recommend the Garden wing to any family that needs their care.

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Review from Katheryn H (Daughter of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Town Thorns Care Centre in March after becoming increasingly frail and lonely.
He initially found the transition to be difficult, but before too long, both his physical and mental well being greatly improved with the excellent care he received from the staff, and miraculously he found
a like minded friend to spend time with and soon came to feel at home.
The grounds and gardens at Town Thorns are lovely and dad enjoyed being outside during the summer. His room was adequate and he even started eating properly!
After living happily at town Thorns for 5 months, sadly, dads health declined rapidly and he passed away. However, I have nothing but praise for the way he was cared for by all the staff involved with him. Whilst always being professional, they showed a huge amount of respectful consideration, always maintaining his dignity, and I like to think, having a genuine affection for him.
A heartfelt thank you to all, and I would have no hesitation in recommending this facility.

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Review from P W (Sister of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother has lived at Town Thorns Nursing Home, Easenhall for seventeen years. For the majority of this time, he has been happy there and has been well cared for.
The home is in a rural setting with beautiful gardens and good facilities. It is always clean and well maintained.
My brother is always
clean. However, unfortunately, some of his care needs have changed and he now displays challenging behaviour. The staff at Town Thorns have only received minimum training in challenging behaviour.
Therefore they can no longer provide the overall care that he needs. In July 2018 he has now moved to a new care home. The staff at Town Thorns do not understand or have the patience for anyone with mental health needs.

Reply from Nickie Wren, Marketing Manager at Town Thorns Care Home

Thank you for taking the time to review our care centre. We acknowledge that it must have been a difficult time for you when your family member’s care needs changed, especially as they had lived with us for such a long time. Sometimes the change in care needs means people require specialist care that we are not able to provide. We are grateful to have had the opportunity to not only care and support your family member but to have had them as part of the Town Thorns family for the time they lived with us.


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Review from D B (Sister of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is as a regular visitor to Town Thorns. I have never been disappointed in the attention that the staff give to me and my sister. They are never too busy to help you in any query you have if I have one.
The staff are always pleasant and my sister gets on with them very well which puts my
mind at ease knowing that the care is always there day or night.
Things are always special to everybody.

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Review from S D (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad came into Town Thorns it has changed his life, he is so much happier and enjoys the company. The rooms we find a little small but Dad seems happy with it.

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Review from Josie A (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My review is tow fold because I was a sheltered housing resident for many years.
However, following a stroke, I made the decision to move to our residential unit for 24/7 care which I have had for the past 5 years an excellent decision on my part.
Leaving one's home is quite traumatic but as a sheltered
housing resident, the years were quite fruitful making new friends also working for the matron/manager as a volunteer leading to a lay inspector with social services.

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Review from Jenny B (Daughter-in-law of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff on the nursing unit take great care of my mother-in-law. They are kind, friendly and supportive. Occasionally there is not enough staff but the team work hard to fill the gap and the care quality is still high but the residents have a long wait to be seen.
The unit is a bit tired however
there is work currently going on to give the building a facelift.
I feel the staff are respectful of the residents and their families and take the time to listen even when they are busy. Most importantly, my mother-in-law is very settled there.

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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Town Thorns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.604 for Town Thorns Care Home is calculated as follows: ( (166 Excellents x 5) + (18 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 207 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Town Thorns Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (13)

Debbie

Debbie Dale

Job Title: Care Centre Manager

Joined: 2017

Debbie is Care Centre Manager at Town Thorns, having joined in 2017 as Head of Care, she was promoted to manage the service in 2019.


Debbie has worked previously with adults who have learning disabilities for over 10 years in a variety of settings, from residential homes, respite and day services, to independent supported living with all age ranges from teenagers to the elderly.


A quote from Debbie


"I have an amazing team at Town Thorns everyone is committed to providing the best possible quality of care for our residents which makes me very proud to manage the service".


Jo

Jo Brine

Job Title: Head of Care

Joined: 2017

Jo is the Head of Care and originally came to Town Thorns when she had her first placement as a student nurse, she worked as a bank nurse in 2016 before setting off to Australia for a year, returning in 2017 to her current role.


A quote from Jo:


“I’ve always found Town Thorns to be a friendly and welcoming place, it is like an extended family, as employees we know the residents and their families well, but they also know our families too as we all get involved in events and fundraising days throughout the year".


Angela

Angela Woodward

Job Title: Ancillary Services Manger

Joined: 2014

Angela looks after the non-care teams at Town Thorns and along with her team arranges many parties and events for residents and families to enjoy. Residents' well-being is at the heart of everything she and her teams do on a daily basis.


Quote from Angela


"There are no two days the same at Town Thorns which I love, residents' happiness and wellbeing are most important to me and I feel very lucky to have such great teams to work with. There is nothing better than a resident or their family saying thank you for something you have done".


Anthony

Anthony Brannen

Job Title: Head of Person Centred Care

Joined: 2015

Anthony is our Head of Person Centre Care, working with a fantastic team to ensure residents have the best quality of life and care possible.


Anthony has been at Town Thorns since 2015 starting as a carer and then as a House Lead, through his passion and dedication to our residents was promoted to Head of Person Centred Care in 2023.


A quote from Anthony:
"...the satisfaction you receive knowing you have made a difference to someone's life, however small, is priceless."


Tracey

Tracey Hunt

Job Title: House Lead

Joined: 2010

Tracey is a Residential Care House Lead and has a great understanding of Dementia Care and is our lead at Town Thorns for our Dementia Strategy.


Tracey has a fantastic team that goes above and beyond to ensure our residents have the best quality of life and care possible.


Tracey has completed NVQ Level 2, NVQ Level 3 in Health and Social Care and Diploma Level 5 in Leadership and Management.


A quote from Tracey:


“ I love working at Town Thorns - staff from all areas are really involved in the wellbeing of the residents within our setting. The team work hard to ensure that the residents and their relatives feel at home and part of the Town Thorns family.”


Yvette

Yvette Steele

Job Title: Carer

Joined: 2002

Yvette is one of our most experienced house leads and is well-respected by residents, families and colleagues alike.


Yvette has a great team of carers working with her and is passionate about our residents receiving the best quality of care and living their best lives.


Quote from Yvette:


"I believe our residents deserve the best possible care we can give, I have seen many changes at Town Thorns over the years and I am thrilled that we are now having the upgrades which will enable us to continue supporting residents to live their best lives".


Ruth

Ruth Underwood

Job Title: Wellbeing & Activities Team Leader

Joined: 2011

Ruth has been a carer at Town Thorns for many years, She is passionate about residents' well-being and when the opportunity came up she jumped at the chance to take on the role in our Wellbeing Team. Ruth has already arranged different activities for residents, including gardening, boules, exercise classes and lots more.


Comments from Ruth:


"I love being part of the Wellbeing Team, seeing the joy on residents' faces when we play any kind of game and taking them for trips along the canal or just a stroll down to the pond, I love it!"


Ann

Ann Ogburn

Job Title: Care Coordinator

Joined: 2017

Starting her career at Town Thorns as a housekeeper Ann quickly discovered her passion for caring and transferred to the care team. She always has a smile and reassuring words for residents. She has recently been promoted to House Lead which is a testament to her hard work and dedication to our residents.


Quote from Ann


"I love being a carer and now being able to make a difference as a house lead, seeing the residents smiling and happy makes my day, Town Thorns is a great place to work it is like a family and I would recommend anyone to come here"


Chelsea

Chelsea Colledge

Job Title: Care Co-ordinator

Joined: 2011

Chelsea started working at Town Thorns as part of our catering team, having seen the great work our carers do she changed her role and become a carer. Chelsea has a really lovely nature which comes across when you see her interacting with our residents, she loves to organise great activities and you often see her taking residents outside around the grounds.


Quote from Chelsea


"Nothing makes me happier than seeing residents enjoying themselves, they love a walk to the pond and playing dominoes. They deserve the best."


Jackie

Jackie Masters

Job Title: Carer

Joined: 1997

Jackie has worked at Town Thorns for many years as a carer working mostly with our residents who have dementia. She has really calm nature which helps when residents are upset or need some reassurance, she is a dedicated and well-respected member of the team.


Quote from Jackie


"I really enjoy being a carer and looking after some of our most vulnerable residents making sure they are safe and happy".


Rhiannon

Rhiannon Dewis

Job Title: Housekeeper

Joined: 2020

Rhiannon is a key member of the housekeeping team, she takes great pride in her work and is passionate about making sure residents' rooms are sparkling and clean each day.


Quote from Rhiannon


"I am quite a shy person but working at Town Thorns I have much more confidence now because the residents loved to talk to you and I love hearing about their history and stories, I love my job making sure that the resident's rooms are clean and fresh".


Zoe

Zoe Newman

Job Title: Housekeeper

Joined: 2020

Zoe is our go-to person in the Laundry, she works hard to keep residents' clothes nice a clean and always ironed to perfection. She has a never-ending stream of laundry but just carries on with a smile, nothing is too much trouble.


Quote from Zoe


"I try my best to keep residents' clothes as they would have them at home, I love it when a resident comments on how nice and fresh their jumper smells and seeing fresh clean linen on their beds. Town Thorns is a great place to work and my team work really well together, I would recommend anyone to come and live or work here".


Danielle

Danielle Miller

Job Title: 2nd Chef

Joined: 2020

Danielle joined the catering team in 2020 and has quickly become a key member of the team, taking the lead in preparing pureed meals for residents making sure they taste delicious but also that they are presented in a way that they look the same as everyone else's meal.


Danielle has recently been promoted to 2nd chef and is working alongside our head chef training and has discovered an amazing talent for cake decorating.


Quote from Danielle


"I love my job and really take pride in the way the food looks for our residents, I have started to serve the lunchtime meals on our houses and get to see and speak to residents and make sure they are enjoying their food, I really want to learn more about cooking and nutrition and understand more".