The above fees are a guideline only, all fees are subject to assessment - a copy of our terms and conditions are available upon request.
Included in the fees: dining with choice of menu each meal, housekeeping, laundry, access to chapel with regular services, on site activities, wifi.
Non-restricted visiting
Free on site parking + Disabled Parking
Town Thorns Care Home has a Review Score of 9.6 (9.604) out of 10, based on 18 reviews in the last 2 years. Over all time Town Thorns Care Home has 44 reviews.
Review from Rita H (Daughter of Resident) published on 1 May 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol L (Daughter of Resident) published on 30 April 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R R (Resident) published on 19 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Resident) published on 5 May 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.604) out of 10 for Town Thorns Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.604 for Town Thorns Care Home is calculated as follows: ( (166 Excellents x 5) + (18 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 207 Ratings = 4.604
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Town Thorns Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jun 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Care Centre Manager
Joined: 2017
Debbie is Care Centre Manager at Town Thorns, having joined in 2017 as Head of Care, she was promoted to manage the service in 2019.
Debbie has worked previously with adults who have learning disabilities for over 10 years in a variety of settings, from residential homes, respite and day services, to independent supported living with all age ranges from teenagers to the elderly.
A quote from Debbie
"I have an amazing team at Town Thorns everyone is committed to providing the best possible quality of care for our residents which makes me very proud to manage the service".
Job Title: Head of Care
Joined: 2017
Jo is the Head of Care and originally came to Town Thorns when she had her first placement as a student nurse, she worked as a bank nurse in 2016 before setting off to Australia for a year, returning in 2017 to her current role.
A quote from Jo:
“I’ve always found Town Thorns to be a friendly and welcoming place, it is like an extended family, as employees we know the residents and their families well, but they also know our families too as we all get involved in events and fundraising days throughout the year".
Job Title: Ancillary Services Manger
Joined: 2014
Angela looks after the non-care teams at Town Thorns and along with her team arranges many parties and events for residents and families to enjoy. Residents' well-being is at the heart of everything she and her teams do on a daily basis.
Quote from Angela
"There are no two days the same at Town Thorns which I love, residents' happiness and wellbeing are most important to me and I feel very lucky to have such great teams to work with. There is nothing better than a resident or their family saying thank you for something you have done".
Job Title: Head of Person Centred Care
Joined: 2015
Anthony is our Head of Person Centre Care, working with a fantastic team to ensure residents have the best quality of life and care possible.
Anthony has been at Town Thorns since 2015 starting as a carer and then as a House Lead, through his passion and dedication to our residents was promoted to Head of Person Centred Care in 2023.
A quote from Anthony:
"...the satisfaction you receive knowing you have made a difference to someone's life, however small, is priceless."
Job Title: House Lead
Joined: 2010
Tracey is a Residential Care House Lead and has a great understanding of Dementia Care and is our lead at Town Thorns for our Dementia Strategy.
Tracey has a fantastic team that goes above and beyond to ensure our residents have the best quality of life and care possible.
Tracey has completed NVQ Level 2, NVQ Level 3 in Health and Social Care and Diploma Level 5 in Leadership and Management.
A quote from Tracey:
“ I love working at Town Thorns - staff from all areas are really involved in the wellbeing of the residents within our setting. The team work hard to ensure that the residents and their relatives feel at home and part of the Town Thorns family.”
Job Title: Carer
Joined: 2002
Yvette is one of our most experienced house leads and is well-respected by residents, families and colleagues alike.
Yvette has a great team of carers working with her and is passionate about our residents receiving the best quality of care and living their best lives.
Quote from Yvette:
"I believe our residents deserve the best possible care we can give, I have seen many changes at Town Thorns over the years and I am thrilled that we are now having the upgrades which will enable us to continue supporting residents to live their best lives".
Job Title: Wellbeing & Activities Team Leader
Joined: 2011
Ruth has been a carer at Town Thorns for many years, She is passionate about residents' well-being and when the opportunity came up she jumped at the chance to take on the role in our Wellbeing Team. Ruth has already arranged different activities for residents, including gardening, boules, exercise classes and lots more.
Comments from Ruth:
"I love being part of the Wellbeing Team, seeing the joy on residents' faces when we play any kind of game and taking them for trips along the canal or just a stroll down to the pond, I love it!"
Job Title: Care Coordinator
Joined: 2017
Starting her career at Town Thorns as a housekeeper Ann quickly discovered her passion for caring and transferred to the care team. She always has a smile and reassuring words for residents. She has recently been promoted to House Lead which is a testament to her hard work and dedication to our residents.
Quote from Ann
"I love being a carer and now being able to make a difference as a house lead, seeing the residents smiling and happy makes my day, Town Thorns is a great place to work it is like a family and I would recommend anyone to come here"
Job Title: Care Co-ordinator
Joined: 2011
Chelsea started working at Town Thorns as part of our catering team, having seen the great work our carers do she changed her role and become a carer. Chelsea has a really lovely nature which comes across when you see her interacting with our residents, she loves to organise great activities and you often see her taking residents outside around the grounds.
Quote from Chelsea
"Nothing makes me happier than seeing residents enjoying themselves, they love a walk to the pond and playing dominoes. They deserve the best."
Job Title: Carer
Joined: 1997
Jackie has worked at Town Thorns for many years as a carer working mostly with our residents who have dementia. She has really calm nature which helps when residents are upset or need some reassurance, she is a dedicated and well-respected member of the team.
Quote from Jackie
"I really enjoy being a carer and looking after some of our most vulnerable residents making sure they are safe and happy".
Job Title: Housekeeper
Joined: 2020
Rhiannon is a key member of the housekeeping team, she takes great pride in her work and is passionate about making sure residents' rooms are sparkling and clean each day.
Quote from Rhiannon
"I am quite a shy person but working at Town Thorns I have much more confidence now because the residents loved to talk to you and I love hearing about their history and stories, I love my job making sure that the resident's rooms are clean and fresh".
Job Title: Housekeeper
Joined: 2020
Zoe is our go-to person in the Laundry, she works hard to keep residents' clothes nice a clean and always ironed to perfection. She has a never-ending stream of laundry but just carries on with a smile, nothing is too much trouble.
Quote from Zoe
"I try my best to keep residents' clothes as they would have them at home, I love it when a resident comments on how nice and fresh their jumper smells and seeing fresh clean linen on their beds. Town Thorns is a great place to work and my team work really well together, I would recommend anyone to come and live or work here".
Job Title: 2nd Chef
Joined: 2020
Danielle joined the catering team in 2020 and has quickly become a key member of the team, taking the lead in preparing pureed meals for residents making sure they taste delicious but also that they are presented in a way that they look the same as everyone else's meal.
Danielle has recently been promoted to 2nd chef and is working alongside our head chef training and has discovered an amazing talent for cake decorating.
Quote from Danielle
"I love my job and really take pride in the way the food looks for our residents, I have started to serve the lunchtime meals on our houses and get to see and speak to residents and make sure they are enjoying their food, I really want to learn more about cooking and nutrition and understand more".
