Willow Tree Nursing Home

12 School Street, Hillmorton, Rugby CV21 4BW
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8.3 12 Reviews
  • Willow Tree Nursing Home, Rugby
The team at Willow Tree pride themselves in offering specialist dementia care and general nursing care, including specialist end-of-life care, for its residents in a friendly and homely environment.

The home is situated in its own grounds and each room enjoys a view from each window of either one of it's gardens or a wooded area. The home is within a short walk of a local shop which is happy to deliver residents daily newspaper or magazines. There is also a pub that welcomes residents with easy access for wheelchairs to enjoy the social atmosphere in the local area of Hillmorton.

The home enjoys a friendly atmosphere through both its units with residents encouraged to personalise them with their families to make them feel at home.

Willow Tree has an open reception area with comfortable seating that residents and relatives can spend time meeting together. The nursing unit has a homely lounge with French doors overlooking the garden, a relaxing water feature and grassed lawn. Its separate dining area allows residents to sit and enjoy other residents’ company while they have a pleasant dining experience. There is also a kitchenette that relatives are welcome to make drinks for themselves and their loved ones during their visits.

The dementia unit has open plan lounge dining and opens onto a small courtyard garden via the French doors enabling residents the freedom to move around independently or sit and engage with other residents.

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Care Provided by Willow Tree Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debbie Hambridge (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (22)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997
    • Number of floors: 2

Funding & Fees Guide for Willow Tree Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours


  • Parking

  • Car parking available


Willow Tree Nursing Home Reviews (12)

8.3

Willow Tree Nursing Home has a Review Score of 8.3 (8.258) out of 10, based on 4 reviews in the last 2 years. Over all time Willow Tree Nursing Home has 12 reviews.

Overall Experience

  • 6
  • 5
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  • 1
  • 0

Date Published

12
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4
4
8

Review from S J (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit mum regularly, at least once a week and I am always welcomed by the staff with a big smile and a good chat about all things, not just about mum. I always try to remember the staff names as this is important. If I have any issues when seeing mum, I ask the staff and they are always attentive
and knowledgeable. If I have to ask any further questions when I'm not there, I send an email to the manager, which is always responded to very quickly. I do find mum's room quite soul-destroying and lacking in a little comfort, but we can change that ourselves by bringing in furnishings. However, with mum's dementia progressing she does not recognise many items from home, but she still needs to be comfortable.

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Review from Jacqueline F (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mum was given at Willow Tree was brilliant. She had complex needs, suffering from both Alzheimer's and Parkinson's disease. The staff, especially the trained nurses were so professional in attending to her needs both medically but also in ensuring she was treated with compassion
and respect.
The home was cleaned to a very high standard and the food was cooked by a trained chef and was fantastic.
When mum was in her final days they were great. Lots of advice, we could visit whenever we asked, even in the early hours of the morning. Thank you Willow Tree from the bottom of my heart
You all made a very difficult time very bearable.

Reply from Debbie Hambridge, Home Manager at Willow Tree Nursing Home

Thank you so much for your kind words. We aim to provide a high standard of care to everyone coming and staying at the home. I am so pleased that you found the support given to your mum and yourselves in her final days very beneficial. I will ensure that I personally thank the staff on your behalf and show them your review to let them know that they have been appreciated for their hard work and compassion,


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Review from S D (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Given this home has had many managers I have found that this particular member of staff has brought stability and she demonstrates great leadership. It is incredibly important and reassuring to leave my mum in good safe hands.

Reply from Debbie Hambridge, Home Manager at Willow Tree Nursing Home

Thank you so much for your kind words. I am pleased that you feel that there is now stability in the home and we are determined to continue to improve and continue to deliver quality care to our residents in the home.


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Review from Amanda R (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic nursing home. Mum was sent here by the hospital after her previous care home told her to leave due to multiple falls. I was dreading it but it turned out to be brilliant and Mum loved it. Whereas she had been bed bound, here they hoisted her into a safe chair and sat her in the lounge
to socialise and join in with activities - exercises, singing, crafts etc. Nothing was too much trouble for the carers and nurses. She was always supervised in the day and checked/repositioned throughout the night to prevent bed sores. They kept her clean and comfortable with frequent showers or bed baths, clean clothes every day, and her clothes all hung up so neatly. Mum's room was clean, pleasant and welcoming.
She loved the food. The carers are all so kind and affectionate. Nurses very professional and attentive. They consulted with me about every aspect of Mum's care and helped me with complicated medical forms. They supported me personally when mum was at the end of her life.

Reply from Debbie Hambridge, Home Manager at Willow Tree Nursing Home

Thank you so much for your kind comments. She was a pleasure to care for and I am so pleased that you found the staff at the home kind and caring. I am very pleased that you found the environment pleasant and suitable for her. Please accept our condolences on the sad loss of the client.


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Review from Shaylon B (Granddaughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I went to see my grandad at Willow Tree Nursing Home and was absolutely fuming when I got there. If I hadn't of got there when I did he would have been on the floor as he was hanging so far forward on his chair. I sat him up and made him comfortable and went in search of care staff to have a word and
find out what was going on. His drinks table was on the opposite side of the room along with his call bell, he's not mobile so can't get up and reach what he needs if it is far away. When I got to him he looked so relieved that we were there saying he had been calling out but no one was coming! When I found a staff member I asked them what was going on. They apologised and told me they had only just started their shift which was fair enough I got there a little after 7pm. I asked when he had been changed she told me 6am then 9:45am and nothing again since. There is so much more to write in there but I am limited to 1000 characters. On this night they told me it was 2 carers to 22 residents.

Reply from Jackie Hickvale, Manager at Willow Tree Nursing Home

Dear Shaylon, we are sorry to hear about your experience and your concerns are presently being investigated. These concerns have been discussed with the resident's next of kin following receipt of your written concerns. When the investigation is complete the home will be able to discuss the findings with the resident's immediate next of kin who can share this information with you to be able to ensure the care planned meets the individual needs. We appreciate all feedback as we strive to provide a high standard of care and improve our service user’s experience wherever possible.


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Review from Roy S (Husband of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I had been together for more than 56 years and Willow Tree Nursing Home would be our first separate homes. The home was very welcoming to my wife and looked after her with friendliness and genuine care. I think the home was very well run, clean, efficient and most of all the wonderful staff.
Thank you, all.

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Review from Mel W (Son of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother sadly passed away at Willow Tree. The care and empathy shown by all the staff was exemplary. They couldn't have been more professional and dedicated. Towards the end the nursing required was fairly complex and I challenge anyone to find a better service in Rugby.

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Review from S B (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and can't do enough. My dad was an active farmer and has settled really well. He is kept active and the staff are very attentive. Lovely location and easy access. Facilities are really good. I have experienced care homes in the past with grandparents and would definately recommend
this one.

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Review from Lynda M (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff have always given my mum great care and looked after her even when they have been short staffed they have given their all.
If ever we have had concerns management have sorted them straight away.

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Review from Stephen D (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the care and compassion shown to my father by the care staff and nurses. The Christmas party for residents and guests was wonderful, with much genuine joy demonstrated by all of the staff who made every effort to involve the residents in the singing and dancing. We all had a great
time. Thanks for all you do.

Reply from Amanda Keable, Home Manager at Willow Tree Nursing Home

Stephen, it was a pleasure looking after your father. Thank you for the wonderful review from all the staff at Willow Tree.


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Review from M A (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The loving care provided by the staff at Willow Tree is so appreciated. Many of the carers and nurses go the extra mile to care for the residents.

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Review from W H (Relative of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care our mother is receiving. Every care is taken to look after her well being and she enjoys the friendly banter, raising a smile or a giggle and even a cheeky response from her at times. We really appreciate your hard work and compassion, thank you very much.

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Current Review Score: 8.3 (8.258)

Overview of Review Score

The Review Score of 8.3 (8.258) out of 10 for Willow Tree Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Willow Tree Nursing Home is calculated as follows: ( (27 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 46 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.801 Points relating to the number of positive Reviews for Willow Tree Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 4 Positive Reviews ÷ 9.4 = 0.426

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jackie

Jackie Huckvale

Job Title: Home Manager

Joined: 2022

Registered Care Home Manager


Frequently Asked Questions about Willow Tree Nursing Home

What types of Care is Willow Tree Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Tree Nursing Home provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Willow Tree Nursing Home have?

There are 47 Single Rooms.

What are the Facilities & Services at Willow Tree Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Tree Nursing Home to the centre of Rugby?

1.9 mile(s) as the crow flies, distance by road may be significantly further.